Cingular response to "my circle"??
I noticed recently that T-Mobile as released a My Five product to counter Alltel's My Circle.
Has anyone heard if Cingular is going to do anything similar?
When I first started with AT&T Wireless (2001), customers on a shared/family plan had the opportunity to designate their home number and a few others as "family" numbers.
I know that by working in customer care, I should know of any rumblings, but believe it or not, customer care is often the last ones to know about new products and promos. 🙄
Has anyone heard if Cingular is going to do anything similar?
When I first started with AT&T Wireless (2001), customers on a shared/family plan had the opportunity to designate their home number and a few others as "family" numbers.
I know that by working in customer care, I should know of any rumblings, but believe it or not, customer care is often the last ones to know about new products and promos. 🙄
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Back in 2004, AT&T Wireless actually had a beta of a program called MyFive which is identical to MyCircle (Alltel), MyFaves (T-Mobile) and Unlimited-to-Anyone (SunCom). The idea never actually took flight however, because AT&T Wireless started heavily promoting their unlimited calling and unlimited mobile-to-mobile plans.
Today, it is nearly pointless for Cingular or Verizon to launch such a service considering that the majority of the time, your friends and family are going to be customers of the same company that works for you. I know that isn't always the case...but that's the way these larger companies like to look at it.
Today, it is nearly pointless for Cingular or Verizon to launch such a service considering that the majority of the time, your friends and family are going to be customers of the same company that works for you. I know that isn't always the case...but that's the way these larger companies like to look at it.
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Sprint is also doing the unlimited mobile to mobile, just like Cingy and Verizon...but they also added the Sprint to home. You can call any landline number for free. I think its like $4 more a month or something though.
But yea..with unlimited mobile to mobile...you dont need the MyCircle stuff.
But yea..with unlimited mobile to mobile...you dont need the MyCircle stuff.
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Yes and I don't think that altel has m2m for anything other than family plans. T-mobile you gotta wonder how they've been doing it for so long. They can't be profitting too much from the way they do business. That would be why their coverage in the US is still crap after so many years. Deutch Telecomm doesn't take too much stock in their US market anyways so there hasn't been too much advancement. As far as I know the do not have 3G in the US yet even though their 3G overseas is gleaming. their unlim m2m and unlim family plan text has got to be draining resources. its not like vreizons in-network that can moniter usage and over-usage. Bottom line is profitability. Smaller companies such as altell have to stretch more to get customers. They d...
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I hate when people say verizon and cingular don't need something like that because everyone is on their network. Its not even close to that. Verizon has what 57 mil cingular 54 mil. So that alone you have a good chance of knowing someone on one or the other. Then throw in sprint/nextel of 30 something and tmobile I think at 15 mil and alltel. Your chances of knowing someone on your network your using is about 50/50.
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Cingular won't get a service like this because they have rollover as their little gimick
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I think these promotions such as My Circle and My Fav's or whatever they call it are counters to Cingular/VZW huge advantage in Mobile to Mobile calling. CW & VZW have such a huge customer base that most of their customers will know at least 5 people that already have the same service. In all the time that these gimmick promotions have been out, I cant think of a single sale I've lost because Cingular didnt offer a similar promotion. If they make a comment about AllTell's My Circle, I respond with "well, AllTel offers you 25 million (close to correct?) and 10 for free calling, Cingular offers you almost 60 million for free calling, plus..." and I ramble off into the Cingular Advantages. So bottom line, in my opinion I dont think we will ...
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UOQuack said:...
I think these promotions such as My Circle and My Fav's or whatever they call it are counters to Cingular/VZW huge advantage in Mobile to Mobile calling. CW & VZW have such a huge customer base that most of their customers will know at least 5 people that already have the same service. In all the time that these gimmick promotions have been out, I cant think of a single sale I've lost because Cingular didnt offer a similar promotion. If they make a comment about AllTell's My Circle, I respond with "well, AllTel offers you 25 million (close to correct?) and 10 for free calling, Cingular offers you almost 60 million for free calling, plus..." and I ramble off into the Cingular Advantages. So bottom line, i
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Tell them Cingular's "My Circle" is limited to the other 58.7 Million Cingular customers.
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The "My Circle" offer is also crap since the people you are calling may have to pay for the call on their side, so they aren't going to want to use up all of their minutes talking just because its free for you.
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EXCELLENT point! You know if you are talking M2M it won't matter on either side! I should have thought of that already as a good response. Im off on my game lately. Thanks for that though!
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Sure, but how about the other side of things. When people say I'm going to stay with Cingular/Verizon cuz all of my family/friends have them. I say, that will work for another year until they switch to another carrier and your'e still in contract. The smart thing is to stick with T-Mobile so you aren't dependant on all your friends and familiys choices. Just add them to your faves, and you can swith them every month. Deal Closer
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That was sad.
You just dug up a post from over a month ago to try and make a point that just doesn't fly.
I'll pray for you.
You just dug up a post from over a month ago to try and make a point that just doesn't fly.
I'll pray for you.
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If you take a close look at the plans involved with the circle and top five you will notice that they don't include mobile to mobile. On any given day i will call seven or eight people with cingular consistently utilizing cingulars mobile to mobile. If i were to have the Top 5 feature instead i would be limited to the people i could call and run up far more minutes than i do currently with mobile to mobile through Cingular.
I know this sounds like a biased answer but in reality the my circle and similar plans are a bit gimicky when you concider how limiting they really can be.
I know this sounds like a biased answer but in reality the my circle and similar plans are a bit gimicky when you concider how limiting they really can be.
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I appreciate everyone's feedback. While performing my world class customer service duties (lol), I have yet have any customer say to me "oh yeah, well I can go to Alltel/T-Mob and get 10 or 5 numbers for free".
I just wanted to get feedback from others here.
I just wanted to get feedback from others here.
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Here is Cingular's way of thought:
Why do we need to offer anything like My Circle when you get free mobile-to-mobile calling to almost 60 MILLION customers, more than any other carrier.
Why do we need to offer anything like My Circle when you get free mobile-to-mobile calling to almost 60 MILLION customers, more than any other carrier.
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you guys are missing it. the whole point of mycircle and myfaves is that you can change who u call for free!!!
u break up wit ur girlfriend, and get a new one, now, u can add her to ur faves or ur circle. with cingular, ur free calling network is fixed. this is the appeal of mycircle. besides, usually dont waste a lot of minutes on more than just one person.
then again, the downside to myfaves/mycircle is the fact that u may be able to call them for free, but theyd be losing their minutes.
u break up wit ur girlfriend, and get a new one, now, u can add her to ur faves or ur circle. with cingular, ur free calling network is fixed. this is the appeal of mycircle. besides, usually dont waste a lot of minutes on more than just one person.
then again, the downside to myfaves/mycircle is the fact that u may be able to call them for free, but theyd be losing their minutes.
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Not to mention that you are confined to just five people. It could be that i'm a social butterfly but i regularly talk to more than five people in a single month. If i were to total up the amount of minutes i spend on the phone with Cingular Customers vs 5 specific people I could honestly tell you that I would benefit from M2M rather than 5.
Obvious draw backs to this would be if you had a five line family plan. Unless you specified a this person calls every one else to inform them system then each call you make to one of the other plan members would eat up twice the amount of minutes! Further more you have a better than 20% chance that Any person you are calling on a cell phone is carrying a Cingular or verizon phone. That would mee...
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Obvious draw backs to this would be if you had a five line family plan. Unless you specified a this person calls every one else to inform them system then each call you make to one of the other plan members would eat up twice the amount of minutes! Further more you have a better than 20% chance that Any person you are calling on a cell phone is carrying a Cingular or verizon phone. That would mee...
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wwehavok85 said:
Here is Cingular's way of thought:
Why do we need to offer anything like My Circle when you get free mobile-to-mobile calling to almost 60 MILLION customers, more than any other carrier.
Because I only know ONE Cingular customer, not 60 million. "Hello, Mr. John Doe of Wakahawa, PA, I know that you don't know me, but I decided to call you just b/c it's free from my Cingular phone and I only know one Cingular customer." 😛 😉
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Here is a problem: What if VZW decides to add Verizon Home Phones into their unlimited calling plans? Would Cingular add ATT home phones? What then for Altel, T-Mobile or others? Would they find a way to have dual CDMA-GSM phones for a merger of networks and technology?
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Cingular actually did that, it was a limited trial run, i think in virginia or somewhere around that, where basically, if you had ATT landline, your home phone (just yours, not all ATT landlines) was considered m2m minutes, so free if you had free m2m.... it was just a trial, and i dont think it well enough for them to launch nationwide 🙂
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Trep72 said:
I noticed recently that T-Mobile as released a My Five product to counter Alltel's My Circle.
Has anyone heard if Cingular is going to do anything similar?
When I first started with AT&T Wireless (2001), customers on a shared/family plan had the opportunity to designate their home number and a few others as "family" numbers.
I know that by working in customer care, I should know of any rumblings, but believe it or not, customer care is often the last ones to know about new products and promos. 🙄
It's called Rollover. 🤤
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It's really not a very good deal as the people you can call for free (no minutes charged) still have to pay their carrier for the minutes you end up talking. So anyone who calls me that's not a Cingular person is one that I call back after 9pm.
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Actually it is a really good deal for some people. You can always call their landline if they don't want to use their minutes. Also, for people who you regularly talk to alot via cell- you will still be talking to them just the same (it used their minutes before you had the my faves plan also). Obviously it is not for everyone but it does work well for many others.
Cingular does not need to compete with this plan so they won't be. They are doing just fine with rollover & the plans they have. Tmobile isn't really much competition, if any, for them.
This thread needs to end since it is old news.
Cingular does not need to compete with this plan so they won't be. They are doing just fine with rollover & the plans they have. Tmobile isn't really much competition, if any, for them.
This thread needs to end since it is old news.
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I doubt Cingular will launch anything like that, but they have a test going on right now.
It adds unlimited calling to your house if you have ATT home service. I'm not sure how this is going since I haven't heard anything since the test began..
It adds unlimited calling to your house if you have ATT home service. I'm not sure how this is going since I haven't heard anything since the test began..
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Let me clarify....
The test includes any ATT home phone number, not just your "personal" line.
Basically it adds another dimension by combining mobile to mobile with mobile to landline/landline to mobile, adding many more people you can call for free...
The test includes any ATT home phone number, not just your "personal" line.
Basically it adds another dimension by combining mobile to mobile with mobile to landline/landline to mobile, adding many more people you can call for free...
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colione112 said:
Let me clarify....
The test includes any ATT home phone number, not just your "personal" line.
Basically it adds another dimension by combining mobile to mobile with mobile to landline/landline to mobile, adding many more people you can call for free...
I can see it now "Now talk to over 138 million people for free with the new AT&T" As soon as they complete the Cingular rebranded abck to AT&T.
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