What makes a phone uninsurable?
I have had many customers ask me this very question and have also read it in numerous posts on this website. Here is a few things that help decide it.
1) The price of the phone. If the phone is a $400+ retail price, it probably will not be insurable.
2) The availability and popularity of the phone. Phones like the SLVR and LG CU500 are not as common as a V557 or and LG C2000. I don't know how true this is, but it makes some sense. An insurance rep explained this to me when I processed a claim once. For instance, when the RAZR first came out, it was not eligible because it was around $500 and not many people had it. Eventually, it dropped in price (not enough in my book) and became "America's Favorite Cell Phone." Then, it became eligib...
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1) The price of the phone. If the phone is a $400+ retail price, it probably will not be insurable.
2) The availability and popularity of the phone. Phones like the SLVR and LG CU500 are not as common as a V557 or and LG C2000. I don't know how true this is, but it makes some sense. An insurance rep explained this to me when I processed a claim once. For instance, when the RAZR first came out, it was not eligible because it was around $500 and not many people had it. Eventually, it dropped in price (not enough in my book) and became "America's Favorite Cell Phone." Then, it became eligib...
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main reasons are
cost
cost
cost
insurance is offered by subcontracted company (lockline insurance) the amount a month and the deductable just won't cover the cost of the phone. it's like paying $10 a month and a $100 deductable to cover a ferrari? the company simply can't afford to cover the cost of these phones. but once the price goes down and availability gets higher, than it could change.
cost
cost
cost
insurance is offered by subcontracted company (lockline insurance) the amount a month and the deductable just won't cover the cost of the phone. it's like paying $10 a month and a $100 deductable to cover a ferrari? the company simply can't afford to cover the cost of these phones. but once the price goes down and availability gets higher, than it could change.
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they should adapt to the high costs of new technology, and offer different pricing schemes maybe with higher deductibles for $5.99-$9.99 a month. companies must evolve to meet the needs of tomorrows customers, but insurance is def a different industry so who knows
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A major reason some phones aren't insurable is because if that particular phone is phased out, there isn't a similar phone to replace it with. Like a Samsung D807, for example, isn't a super expensive phone, but it's the only slider with an MP3 player and 1.3 megapixel camera Cingular offers, so Lockline doesn't cover it. When an insurance replacement is needed, Lockline sends a phone that has to have all the same features (flip, camera, itunes, etc.) as the insured phone had
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I wouldn't go so far as to say that they HAVE TO HAVE a phone with all of the same features...
I've actually had two seperate customers come in after doing an insurance claim on their D807, and lock/line replaced it with a LG 225. (No, this is not an exaggeration.)
After calling lock/line, they then replaced it with another D807.
I've actually had two seperate customers come in after doing an insurance claim on their D807, and lock/line replaced it with a LG 225. (No, this is not an exaggeration.)
After calling lock/line, they then replaced it with another D807.
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No lockline would not replace a Samsung D807 w/an LG CG225 most times the cust claims the wrong equipment thats why they were sent that phone
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Ok, you're right, Lockline "wouldn't" do that, that's why they DID.
And I've seen it happen TWICE.
And the IMEI's registered to BOTH accounts were for D807's.
And I've seen it happen TWICE.
And the IMEI's registered to BOTH accounts were for D807's.
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thats because they can do that and ins was not canceled was it? they did not adv you of that because they didnt cancel the ins
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It has absolutely nothing to do with cost. for instance Phones such as the s710 and w600i both were insurable. both were at one point over $350 at cost. The l7 SLVR has never been that high at cost and was never insurable. It runs more along the lines of how much memory and what kinds of memory cards are available for the phone. For instance The s710 and w810 both take a memory stick duo. Sony is the only manufacturer of this product hence it wont void the warrenty. as for any phone with micro sd or mmc or mini sd there are numerous companies that make aftermarket products that could corrupt said handset. Voiding warrenty. If a customer voluntarily voids the warrenty on his/her phone this would make it uninsurable. unlike I said before I'm s...
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The i-Tunes phones aren't insurable because of an agreement with apple. That's part of the exclusivity deal.
The independent companies (lockline, ausurian) will insure the phones, but it isn't billed through the carrier. They take a year worth of premiums off your credit card.
As far as the "more expensive" phones, I believe it does have something to do with the price. Also they don't want to sell someone one, then file an insurance claim and get the second phone for 50.00.
As far as your reason with the full HTML browser... Every phone can get a full browser from Opera. It's free, and it works with just about every phone produced. If that really is a reason, it's a pretty bad excuse by the insurance co.
The independent companies (lockline, ausurian) will insure the phones, but it isn't billed through the carrier. They take a year worth of premiums off your credit card.
As far as the "more expensive" phones, I believe it does have something to do with the price. Also they don't want to sell someone one, then file an insurance claim and get the second phone for 50.00.
As far as your reason with the full HTML browser... Every phone can get a full browser from Opera. It's free, and it works with just about every phone produced. If that really is a reason, it's a pretty bad excuse by the insurance co.
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While the 807 and the SLVR are technically not insurable, if you have insurance on your account, and you go to do a claim, they do replace them.
I've seen it for both phones, multiple circumstances.
They have them there. Undoubtedly.
I've seen it for both phones, multiple circumstances.
They have them there. Undoubtedly.
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Yea I've seen the same thing.. I had one customer last week that came in with the SLVR. He got it at an agent, and they sold him insurance through their own insurance company. They replaced it for 50.00.
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This is a cingular policy or at least their agreement with lockline. Verizon has the same cost for insurance and deductible and will cover even a seven hundred dollar pda.
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What is VZW charging? I know up until the insurance price change that VZW was charging more a month than we were. Cingular is currently changing their insurance criteria. A new insurable devices list is currently being worked on. Additions such as only being able to add insurance within 30 of purchase will hopefull cut back fraudulant claims and increase number of available phones!
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When i used to work for an Authorized t-mobile dealer. the manager changed the IMEI on his account to that of an MDA and made a claim. he received a brand new MDA for $110.
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Lostentropy said:
When i used to work for an Authorized t-mobile dealer. the manager changed the IMEI on his account to that of an MDA and made a claim. he received a brand new MDA for $110.
Right. That's the deductible on a phone that expensive. Are you saying he didn't have an MDA to begin with, and claimed it was lost/stolen?
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That's not what Cingular's CFO said. They still feel the loss on investment is too great on high end devices. I asked about the price hike and my 8125 and I was told not this year, maybe next year. What a crock of ****! 👿
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My RAE was addmitedly vague about what was to be expected. She was spitballing possabilities but probably new no more than i did. They'll have to do something soon as half of our instore line up is uninsurable with standard procedure! I have 9 phones that are insurable out of the 17 i choose to carry.
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I have a question regarding the insurance programme, i know verizon and cingular both use asurion. I am very familiar with the insurance policy for verizon as i used to be a csr for them, water damage is covered by wpp and tec through asurion with verizon. I have had several customers since i went indirect come in and buy new phones at retail because asurion told them water damage is not covered by asurion (cingular customers.) Is this true? and if so why would they cover it for verizon customers and not cingular customers?
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unless something has changed since i left retail, water damage was the main reason we added insurance. i don't think that a customer would be turned away for water damage. but i do know that cingular and verizon determine with asurion what equipment covered. i know that cingular doesn't want to lose money on high end devices, verizon will take that loss to make their customers happy.
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Water damage is covered by the insurance of course with cingular.. Any phy accidental damage is covered even vandelism
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Okay. I work for the insurance company and I know we do not insure PDA equipment, Handspring Treo Blackberry devices etc. The deduct is $50. The company would be out alot of money period point blank.. Samsung D807 was uninsurable now it is effective Oct 1,2006.. Only thing is the Mot L7 SLVR is still uninsurable Im not sure when it will become insurable..
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Ok... just found out today that CDMA data phones are insurable. Lockline and co won't insure the GSM versions in N.A. because there is no way to disable them like their CDMA counterparts....
Someone needs to invest in some software in the US that will disable stolen/lost IMEI's.
Someone needs to invest in some software in the US that will disable stolen/lost IMEI's.
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