Corporate Number?
Anybody here have any idea how I might go about contacting a Cingular corporate office?
My fiancee canceled her account under the impression that she had fulfilled her contract. The rep that assisted her did not tell her she was 2 weeks away from satisfaction and in turn charged us $150 in ETF's. Supervisor I spoke with said it's our fault and that he will not remove the fee.
I want to talk to someone who can assist us with this. Any ideas?
Is this standard practice with Cingular?
Thanks in advance.
My fiancee canceled her account under the impression that she had fulfilled her contract. The rep that assisted her did not tell her she was 2 weeks away from satisfaction and in turn charged us $150 in ETF's. Supervisor I spoke with said it's our fault and that he will not remove the fee.
I want to talk to someone who can assist us with this. Any ideas?
Is this standard practice with Cingular?
Thanks in advance.
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what do u mean 2 weeks away from satisfaction? do mean 2 weeks before or after your first 30 days?
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it may be only 2 weeks, but you still cancelled early ☹️ , if you need a corp number just go to cingular.com and type in your zip, and slash out "authirized agent" numbers
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The point is...the representative did not advice my fiancee that the contract still had 2 weeks left on it. Don't you think that's a bit unfair?
"Mrs. Customer, if you wait 2 weeks until the contract is satisfied, you can avoid the $150 ETF. Do you want to do that?"
That's a bit shady if you ask me.
"Mrs. Customer, if you wait 2 weeks until the contract is satisfied, you can avoid the $150 ETF. Do you want to do that?"
That's a bit shady if you ask me.
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shady or not, it's not the customers responsibility, some can be nice (like me) and inform the customer, but they give you a copy of the contract, the dates on it.
not trying to be rude and i mean no disrespect, but instead calling and cancelling you should ask "is my contract up?" "when is it up?" "will i save to cancel instead of waiting?"
not trying to be rude and i mean no disrespect, but instead calling and cancelling you should ask "is my contract up?" "when is it up?" "will i save to cancel instead of waiting?"
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According to the supervisor, it's supposed to be standard practice to advise the customer of the contract satisfaction date instead of just assuming the customer knows, so situations like this are avoided.
Was he lying? Is it actually possible for reps to waive ETF's? Or would a supervisor have to do it?
Was he lying? Is it actually possible for reps to waive ETF's? Or would a supervisor have to do it?
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no. they are not to be waived. and sorry, it is YOUR responsibility to know when the contract is up. Yes they should have said something, but ultimately, it is YOUR contract the with provider and YOU chose to end it early.
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captainplooky said:
I look forward to when and if you ever need a mortgage.
what does this have to do with early termination fees?????????
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here is my advice when you call cingular listen to all the promts and try to get to the cancelations department after you enter your cell number I think its 0 then 4 they are older and more understanding reps! don't give up try once a day! ALSO REMEMBER TREAT THEM LIKE YOU WOULD WANT THEM TO TREAT YOUR MOTHER!!! let us know how it goes! good luck!
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Under Customer Rules protocols, this sounds like a reasonable request on a customer's part. I would say we've got two choices: escalate beyond the immeadiate supervisor, or email the CEO at stan.sigman@cingular.com. There's a team of people answering those emails that will give special consideration for you. There is no direct phone number available for a corporate office. All else fails, contact the FCC and/or better bussiness bureau.
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RX240 said:
Under Customer Rules protocols, this sounds like a reasonable request on a customer's part. I would say we've got two choices: escalate beyond the immeadiate supervisor, or email the CEO at stan.sigman@cingular.com. There's a team of people answering those emails that will give special consideration for you. There is no direct phone number available for a corporate office. All else fails, contact the FCC and/or better bussiness bureau.
DO YOU HAVE THE ABILITY TO READ??? Under Customer Rules (there are no more 'protocols')... it states that standard fees are NOT to be waived!
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That's interesting...as MY Customer Rules training stated that one must always be open to exceptions to every rule. Yes, "protocol" is thankfully gone, as are the days of "no...no...nope...no...no." If a standard fee being waived will help make the big picture better, then it will be waived. I say again, escalate beyond an immeadiate supervisor to an area manager or director, or email stan.
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RX240 said:
That's interesting...as MY Customer Rules training stated that one must always be open to exceptions to every rule. Yes, "protocol" is thankfully gone, as are the days of "no...no...nope...no...no." If a standard fee being waived will help make the big picture better, then it will be waived. I say again, escalate beyond an immeadiate supervisor to an area manager or director, or email stan.
no, the big picture is money. plain and simple. sorry, i am all for the customer, but standard fees are that for a reason and etf's are there for a reason.
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OK just call back and talk to care there is no reason to call and talk to someone @ a retail store as previously suggested . Call and speak with a rep if they wont waive it speak to a super if they wont waive is ask for their super just keep going up the chain till you get the answer you need !
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it can be done, but don't hold your breath, you think they'll be nice to a person who's going to cancel?
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If they're anything like Sprint, every customer is valuable. Existing, Canceling, or Canceled, because that customer could still come back at anytime.
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THE BOX said:
OK just call back and talk to care there is no reason to call and talk to someone @ a retail store as previously suggested . Call and speak with a rep if they wont waive it speak to a super if they wont waive is ask for their super just keep going up the chain till you get the answer you need !
why would you tell someone that??? that is money out of every employees pocket. he broke a legally binding contract that stated a fee would be charged. two weeks or not, it's still early... companies are not successful by giving stuff away. by choosing to end the agreement early (and it DOES NOT MATTER THAT CUSTOMER CARE DID NOT TELL THEM) and SHOULD pay the penalty. that's why there was a contract to be...
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Is there some kind of loophole where the cust could resume the account for the two weeks, and then cancel?
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But I agree that it is the customer's responsibility to know when the contract is up. You can't count on reps remembering to check to see if there would be an ETF. They may assume you already know whether or not there is one.
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Yep he could restore the account and then wait till the agreement is up, he wont have to pay a restoral fee nor will the contract be changed, so he could get 2 more weeks of service then cancel again. but remember it will bill to the end of the billing cycle.
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Wow, that makes Cingular sound great. I'm sure your superiors would love to read that. That's absurd.
Put yourself in my shoes, step off your biased soap box, and tell me you wouldn't be agreeing with me. The supervisor I spoke with even said reps are supposed to advise customers of the contract satisfaction date when they talk to them about canceling. You CANNOT tell me if you were in my shoes you wouldn't be upset. Cingular contract or otherwise.
Put yourself in my shoes, step off your biased soap box, and tell me you wouldn't be agreeing with me. The supervisor I spoke with even said reps are supposed to advise customers of the contract satisfaction date when they talk to them about canceling. You CANNOT tell me if you were in my shoes you wouldn't be upset. Cingular contract or otherwise.
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I CAN TELL YOU THAT... before i had Cingular i PAID an ETF to another carrier........ so yea, i can say that. What kind of business are you in? Does your company make money and pay YOU with hand outs???
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Oh, and that 'Corporate Number' is just to customer care, so you're obviously of no help. So don't try to 'help' any further.
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Look i know that guy is being a dick, but the proper channel to follow is to call the 8003310500 thats the number to corporate customer care and thats who has control of who can credit your account. If there is 2 numbers that were charged 150 a piece a manager will have to credit the account anyway because a regular csr"s credit limit is 250 so you need to call to have this done !
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I'm not wanting to get both lines credited, just the one that was canceled 2 weeks before the contract was up. I'm not trying to out of all the charges, just the ones that could've been avoided had my fiancee been properly informed as she should've been.
The 0500 number is the one I called when I got an asshole Sup on the phone. I asked him for the corporate number and he couldn't find one...so how would calling that number back benefit me? Just curious. Not trying to be rude.
The 0500 number is the one I called when I got an asshole Sup on the phone. I asked him for the corporate number and he couldn't find one...so how would calling that number back benefit me? Just curious. Not trying to be rude.
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there is no 'corporate' number. you HAVE to call customer service. just like the guy calling me names said... but i think you may be fighting a loosing battle. if i'm wrong, post it on here after it's been done....... but i don't see any reason anyone in cingular would allow you to cost the company 150.00. why can't YOUR GIRLFRIEND take the blame??? It's her fault for not knowing when the contract expires. and customer care maybe should have told you (the supervisor you are talking about, i used to do that same job) was telling you right, but LEGALLY, it's your responsibility... not Cingular. why can't you ACCEPT the mistake made on YOUR end and not cingulars.
and my supervisors would agree with me... it's no secret Cingular wants to...
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and my supervisors would agree with me... it's no secret Cingular wants to...
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You my friend are a moron and I'll kindly request you stop posting in this thread. Your EXTREMELY biased opinion is not needed. I came here for help, not to be blasted by a Cingular fan boy.
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but that's just it. you deserve NO HELP. you BROKE A LEGALLY BINDING CONTRACT. contact a lawyer buddy if you have one. that is your responsibility to pay them. get over it and move on.............
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🤣
Depending on where the gentleman lives... chances are it is nowhere close to a legally binding contract.
Simply because it refers to itself as one, does not mean it is.
I'd suggest getting off the corporate Kool-Aid.
Depending on where the gentleman lives... chances are it is nowhere close to a legally binding contract.
Simply because it refers to itself as one, does not mean it is.
I'd suggest getting off the corporate Kool-Aid.
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but you did not answer my question. what kind of business are you in?????????? scared to answer? and i'm not going to blast your job, i just want to make a point. charitable cases are not profitable, which the company i work for, is about.... making money. being successful. like all businesses.
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I work for Sprint. Where our customer service reps are here to HELP people, not just make an extra buck.
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snang said:
I work for Sprint. Where our customer service reps are here to HELP people, not just make an extra buck.
They are? It must have changed since I left. When I was there the MAIN goal was to upsell. Giving bad info, no problem. Being nice to the customer was something amazing, but it still didn't get you anywhere. The ones who ruled the call center were the top upsellers...one of whom I saw added a daily minute sms and a weekly minute sms to a customer's account to get a double maximize for a redundant feature that would cost the cust extra money.
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I am not a Cingular rep or affliated in any way other than being a customer. Call back in you may get a Supervisor with some sense and do as you wish especially since you still have an active line...A good CSR would have tried to keep her as well as advised her...isnt that what customer service is?
Plus I read on here from Misty that you could resume for 2 weeks...
Plus I read on here from Misty that you could resume for 2 weeks...
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and i'm not being a d()ck... i'm looking out for the best interest of the company i work for. just like anyone else that is in business. this person just cost us money and now you want to give him money on top of what he (she) has cost us... you obviously don't understand the fundamentals of a successful business. you work, you get a check and you help people try and beat the system... it's not going to help your raises in the long run. if a company looses money, the employees suffer. it doesn't matter if you hide behind an online persona or not, it hurts your company, which will hurt and put your job ultimately at risk.
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Gimme a damn break. $150 is NOT going to hurt Cingular at all. Especially since they've already received 2 years of service from me. The $150 is absolutely nothing but a "penalty" fee. No money out of Cingulars pocket.
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i notice its been a while, but no one mentioned this...your perticular case is moot...doesnt matter honestly in the grand scheme of things, however its the concept that crackberry is mentioning regardless of time spent with the contract, if canceled in less the 24 active months of service, you owe the money...if cingular didnt back this up consistantly...then why do it at all?
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fallen552 said:
i notice its been a while, but no one mentioned this...your perticular case is moot...doesnt matter honestly in the grand scheme of things, however its the concept that crackberry is mentioning regardless of time spent with the contract, if canceled in less the 24 active months of service, you owe the money...if cingular didnt back this up consistantly...then why do it at all?
thank you...
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I worked in customer service for 3 years before i went to sales . If someone calls to cancel service the rep canott due that they have to transfer to the save team to have the lines turned off and part of that script that is read is that if you cancel your service today you will be charged xx amount of dollars.
Our job first and foremost is to educate customers so either she was told and didn't listen or she wasn't told . I hate to loose a customer but if we had her for a customer for 23 months and 2 weeks then we got our moneys worth out of her and why not credit the 150 ? if we don't and she leaves with a ****ty taste in her mouth the nshe wont come back when she finds out how crappy sprints service is .
P.S I understand the fundamenta...
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Our job first and foremost is to educate customers so either she was told and didn't listen or she wasn't told . I hate to loose a customer but if we had her for a customer for 23 months and 2 weeks then we got our moneys worth out of her and why not credit the 150 ? if we don't and she leaves with a ****ty taste in her mouth the nshe wont come back when she finds out how crappy sprints service is .
P.S I understand the fundamenta...
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What you fail to realize is that your actions are most likely hurting your precious company more then anything.
Do you honestly believe your childish and juvenile responses here and other places have no affect on people's perceptions of Cingular?
More importantly, do you actually think your responses are civil and are doing anything in regards to encouraging potential customers into a business relationship with Cingular?
after all, you said:
it doesn't matter if you hide behind an online persona or not, it hurts your company, which will hurt and put your job ultimately at risk.
In short, grow up. For the future, think a bit more. If you have time, read a book.
Do you honestly believe your childish and juvenile responses here and other places have no affect on people's perceptions of Cingular?
More importantly, do you actually think your responses are civil and are doing anything in regards to encouraging potential customers into a business relationship with Cingular?
after all, you said:
it doesn't matter if you hide behind an online persona or not, it hurts your company, which will hurt and put your job ultimately at risk.
In short, grow up. For the future, think a bit more. If you have time, read a book.
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But you want repeat business...Not to mention he still has an active line...If the fiancee goes to another company and she doesnt like it, you dont want her to have a bad taste in her mouth about Cingular. YOu want her to come back and sign another contract...I have an MBA and that is a fundamental, repeat business.
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Precisely. Sprint's outlook as well. As I said before, Current, Canceling, or Canceled, that customer still has the potential to come back to us at anytime.
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Is it really fair for some who cancels two weeks early to pay the same price as someone who cancels just two weeks after the thirty day trial? 🙄
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hell yea it is. If anything they should be charged more for being stupid and not finding out for themselves when there contract is up 😈
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is it far for someone to get away with murder even though he INTENTIONALY wanted to kill him but a cop didn't inform him it wasn't illegal? even though he knew?
it may be a bit strong but the same principal applies. why are you so special that you don't have to pay your fee like everyone else? why should you be above the contract? cause you were too lazy to find out when it ends?
it may be a bit strong but the same principal applies. why are you so special that you don't have to pay your fee like everyone else? why should you be above the contract? cause you were too lazy to find out when it ends?
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Have you offered to pay for the remaining two weeks of service? Did you port out and cannot port back to satisfy the two weeks?
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Well, end of story.
Just got off the phone with Cingular and somehow managed to get a competent supervisor on the phone after the rep who transferred me to him stated "These fees absolutely will not be removed from the account."
The supervisor waived the $150 minus the total cost that we would've paid had we stuck with the company until the contract was up.
Total Amount Credited: $140.52
As for crackberry...all I can say is...HAHA! Moron.
I must admit, the bad taste for Cingular in general has been freshened, except knowing that people like crackberry work for them. I will definitely be writing a letter of commendation for the final supervisor I spoke with. 3 assholes, and the final supervisor finally agrees that it was garb...
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Just got off the phone with Cingular and somehow managed to get a competent supervisor on the phone after the rep who transferred me to him stated "These fees absolutely will not be removed from the account."
The supervisor waived the $150 minus the total cost that we would've paid had we stuck with the company until the contract was up.
Total Amount Credited: $140.52
As for crackberry...all I can say is...HAHA! Moron.
I must admit, the bad taste for Cingular in general has been freshened, except knowing that people like crackberry work for them. I will definitely be writing a letter of commendation for the final supervisor I spoke with. 3 assholes, and the final supervisor finally agrees that it was garb...
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For any other unfortunate Cingular customers who are having similiar problems here is some contact info.
Cingular Office Of The President
1910 Customer Care Way, Atwater, CA 95301
866-894-2464
Cingular Office Of The President
1910 Customer Care Way, Atwater, CA 95301
866-894-2464
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why are people assholes for saying what they've been trained on? They could lose their job for breaking policy, and that makes them a jerk? You talked to one person who broke policy to make an ex customer happy. I hope when you write that commendation for the final supervisor you talked to they write him up for breaking policy.
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Their policy is to make the customer happy. You think Cingular would rather lose a customer for life or remove money from a bill that shouldn't have been there in the first place?
Think before you speak.
Think before you speak.
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Cingular is in business to make money, not make people happy. Your fiance agreed to a 2 year commitment with Cingular. She cancelled her service within that 2 year period. She should have been charged the $150. Whether or not the rep advised her of the ETF is irrelevent. She would have received paperwork when she started service telling her exactly when the agreement would end. it is HER responsibility..not the reps to know when her agreement was set to end. It's people like you that make working for in the wireless industry so tough. You think just because you are a customer you can walk all over everyone and say how stupid they are. I think you sir need to think before you speak.
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It's funny how every single negative/non-helpful comment made on this thread have come from Cingular employees. Everybody else seems to agree with me. Odd, ya?
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Oh my god! 😳 No wonder the good agents are kicking the crap out of Cingular Corporate.
I work for the largest agent in Wash/Balt market and Customer Service is a priority. For those that are working at Cingular corporate, or any Cingular Agent listen up.
You say your job is to make Cingular money. I say that is true. But along with making people money you are supposed to help customers with issues. This is the reason why Cingular will get alot of net adds but then again lose alot of people, negating the work that every one has done, Corp or agents.
You have people that are arrogant, that will treat people like their a number. Why don't you treat people like their people? I'm sure you have been wronged by any company and wan...
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I work for the largest agent in Wash/Balt market and Customer Service is a priority. For those that are working at Cingular corporate, or any Cingular Agent listen up.
You say your job is to make Cingular money. I say that is true. But along with making people money you are supposed to help customers with issues. This is the reason why Cingular will get alot of net adds but then again lose alot of people, negating the work that every one has done, Corp or agents.
You have people that are arrogant, that will treat people like their a number. Why don't you treat people like their people? I'm sure you have been wronged by any company and wan...
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You work for Sprint. You don't know what Cingular's policy. There is no "make the customer happy" policy. You're dealing with a representative of the company who has gone through training to get that position. They also continuously train them when things change. I take courses year round to stay up to date. If a rep would've given you a credit, they wouldn't have been doing their job and could've gotten in SERIOUS trouble for it. If you think your $150 is worth their job then you're an arrogant fool.
You had a complaint which was settled, but you have absolutely no right to be mad at employees for doing their job. If you want to be mad at the situation then continue to do so. If you want to complain about our policies, then go...
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You had a complaint which was settled, but you have absolutely no right to be mad at employees for doing their job. If you want to be mad at the situation then continue to do so. If you want to complain about our policies, then go...
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The only person who's preaching would be you. Asking someone to right something when they're in the wrong has nothing to do with "asking the little man to lick my boots."
Nice to know that Cingular doesn't give two ****s about their customers. What kind of company doesn't expect their employees to make the customer happy? That's absurd.
Either way, the issue is resolved. Climb back up on your high horse and trot away with your friend crackberry.
Nice to know that Cingular doesn't give two ****s about their customers. What kind of company doesn't expect their employees to make the customer happy? That's absurd.
Either way, the issue is resolved. Climb back up on your high horse and trot away with your friend crackberry.
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The only one on the high horse right now is you. You're the one who still has every expectation for people to fulfill things they cannot. How can you claim to work in the cell industry and still have no concept of this? It's no wonder you're so frustrated by the situation since you just cannot grasp this concept.
Your issue was resolved as it should have been. The reps you talked to first did what they were supposed to, and yet you fault them for that. That's utterly ridiculous.
I never once said you shouldn't get a credit for the ETF. What I said was you're stupid for being mad at company reps for doing their job.
Your issue was resolved as it should have been. The reps you talked to first did what they were supposed to, and yet you fault them for that. That's utterly ridiculous.
I never once said you shouldn't get a credit for the ETF. What I said was you're stupid for being mad at company reps for doing their job.
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I'm sorry for your experience. Since I wasn't party to the conversation I wont defend them anymore.
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I come back to the formus after a long time away and I see that Ralph still has it going on. I agree with everything you said. We are trained to handle certain situations a particular way and I would be damned if I got terminated for breaking a rule, especially for someone who is leaving Cingular anyhow. This should be common sense, and snang should be thanking his lucky stars that he recieved that credit. If not he would have had to take it to court and guess what... YOU WOULD HAVE LOST. So technically, Cingular did you a huge favor.
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Interesting part about phone conversations is that tone can be easily miss construde. "it wasn't what they said, it's how they said it" can easily become "it wasn't what they said, it's how i heard it."
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you weren't wrong into anything, you slit your own throat, you cancelled the contract without reading when it's due. JUST LIKE SPRINT who charged an ETF or are you telling me that every sprint customer can cancel without fee's even though it was in there contract?
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snang said:...
Well, end of story.
Just got off the phone with Cingular and somehow managed to get a competent supervisor on the phone after the rep who transferred me to him stated "These fees absolutely will not be removed from the account."
The supervisor waived the $150 minus the total cost that we would've paid had we stuck with the company until the contract was up.
Total Amount Credited: $140.52
As for crackberry...all I can say is...HAHA! Moron.
I must admit, the bad taste for Cingular in general has been freshened, except knowing that people like crackberry work for them. I will definitely be writing a letter of commendation for the final supervisor I spoke with. 3 assholes, and the final supervisor
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and here's another thing, Crackberry was right. The rep that gave the credit was wrong.
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ralph_on_me said:
and here's another thing, Crackberry was right. The rep that gave the credit was wrong.
Thanks man... And crxtreme89, I do work for Cingular. First in customer care and now in sales. And it's interesting that it was credited, I hope the person that did gets audited and coached on it! It was a valid charge...
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I think it'll be funny if whomever snang wrote commending the rep who gave the credit ends up writing him up for it.
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That really stinks. True you did cancel early but 1. Verizon would have made it very clear what date was the best date to cancel and 2. let's say she wasn't listening if/when the Cingular rep advised of the charge, she would have had a good chance of getting a rep at Verizon who understands the mix-up and would have just billed her for the 2 weeks of service and waived the termination.
That's just the kind of service you can expect from a company like VZW 😎
That's just the kind of service you can expect from a company like VZW 😎
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Wow i go away from phone scoop for a while and I come back to this guy, getting all mad because they messed up! Im so glad im out of the wireless biz, its the people like this that kill me. Hey RETARD YOU and only YOU are responsable for the contract you sign. YOU did not up hold your end!! Cingular held theres up, but you my friend are the one who did not hold up your end! If you overdraw your bank account you get charged right? Even if you had 50$ in there and you only spent 51$ you will get charged, are you just b!tching to b!tch? Or are you just to stupid to understand? Ill pick the ladder on this one. Cingular does care about there customers, I went way over on my txt. and they hooked me up and gave me a credit for half my overage, t...
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And you my friend, need to learn how to spell before you try and insult someone. Quite obviously you read about 1/10th of this entire thread. Your input is neither needed nor wanted. Go back to getting ****ed up with your redneck father and stay off your little sisters PC. You're clueless.
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HAHAHAh my little sister's computer that was a lame come back buddy! but what ever, your the idiot who cant even keep there affirs in order! Your mad because you screwed up.....and you want cingular to bail your a$$ out. 🤣 thats what I would have done, laughed at you! then kicked you out of my store! Guess what bud, I was a cingular rep for 3 years. I know more about cingular then you will ever will! You should have not got the ETF droped!!!! You should pay that! but you got lucky!
Yeah my spelling is crap but in this forum and this thread thats my only set back! Your being a baby about this whole thing, and telling me that you dont care what i have to say is not going to stop me from telling you the truth about this. So you have a...
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Yeah my spelling is crap but in this forum and this thread thats my only set back! Your being a baby about this whole thing, and telling me that you dont care what i have to say is not going to stop me from telling you the truth about this. So you have a...
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You really are beginning to make yourself look ignorant. I'm just an observer, not taking sides in this matter, but you, your grammar and spelling are making you look like a fool...
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hey is this english class? do you talk with proper grammer on a day to day basis? NO you don't. Im not typing up a english paper here, you get the point of what im saying thats all that matters, if you really wanna rip on me for my spelling and grammer we can take this to another forum i'll be more then happy to throw you the URL. and we can chat about it there with no mods. So if you are not willing to take me up on my offer, you need to stay on topic in this thread and talk about whats at hand here and not my lack of spelling and use of correct grammer. Just let me know if you want the URL Icy or snag we will take it there.
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See this is just funny as as can be, for people who work for cingular customer service or any other wireless customer service you need to work on probing skills. It's either people ripping on the OP and saying its their fault for not checking or cheering for the OP to get the money back.
I work in customer service for Cingular, and you know what, there was no probing into the situation, here's some questions that were not asked- Did you call customer service to cancel or did you assume that the contract was up and simply "ported" your numbers to the new carrier, which canceled the service soon as its ported out.Did your fiancee check her written contract for start date?
You say you talked to a supervisor who told you no as the ETF bein...
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I work in customer service for Cingular, and you know what, there was no probing into the situation, here's some questions that were not asked- Did you call customer service to cancel or did you assume that the contract was up and simply "ported" your numbers to the new carrier, which canceled the service soon as its ported out.Did your fiancee check her written contract for start date?
You say you talked to a supervisor who told you no as the ETF bein...
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The only thing I could find in our policies was, "Standard fees such as activation, upgrade, and early termination fees, regulatory fees, and taxes apply."
I think that just about.. no wait, it does cover everything.
I think that just about.. no wait, it does cover everything.
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ralph_on_me said:
The only thing I could find in our policies was, "Standard fees such as activation, upgrade, and early termination fees, regulatory fees, and taxes apply."
I think that just about.. no wait, it does cover everything.
And if you are a cingular rep, their(our) focus is on the customer leaving on good terms with the company, the "customers rules" states that you can do something to not leave a poor taste in the customers mouth you can, if they left 2 months 3 months early thats a whole different situation, if they left 2 weeks they may have gotten a ETF, and may have also been billed till the end of the bil cycle, and then what purpose is the ETF, thats why every situation and every cu...
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your raises are based on your performance and that of the company. if the company looses money, so do you. this is one custoemr. but what about if it was 10,000? shold all those people that leave before the contract is up be credited the 150.00 because that would cost the company 1.5 mil... bad business.
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crackberry said:
your raises are based on your performance and that of the company. if the company looses money, so do you. this is one custoemr. but what about if it was 10,000? shold all those people that leave before the contract is up be credited the 150.00 because that would cost the company 1.5 mil... bad business.
Thats a point well taken but realistically the customer who leaves generally within 12-24 months leaves their new carrier to return to the old carrier, the difference is whether they comeback with bitterness and only cameback for the coverage or minutes etcc, or they came back because they were overall for the most part treated well.
Its on a case by case basis, its depends on the custo...
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averagejoe said:...crackberry said:
your raises are based on your performance and that of the company. if the company looses money, so do you. this is one custoemr. but what about if it was 10,000? shold all those people that leave before the contract is up be credited the 150.00 because that would cost the company 1.5 mil... bad business.
Thats a point well taken but realistically the customer who leaves generally within 12-24 months leaves their new carrier to return to the old carrier, the difference is whether they comeback with bitterness and only cameback for the coverage or minutes etcc, or they came back because they were overall for the most part treated well.
Its on a case by
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I appreciate your response...and I will gladly explain it to you. The original call placed to Cingular CS was to inquire about what fees would be canceled if we were to port both numbers. She was told A $150 ETF would apply, not TWO ETFs totally $300. My fiancee knew she was near the end of her contract, unfortunately 2 moves later the exact location of that written contract is still at this time unknown. Given thats our fault and nobody elses. The original point of my disputing the ETF was the fact that if we had originally been told there was 2 weeks left, we wouldve waited for sure. As I said, I was leaving Cingular for no other reason than I get free cell service now. I wasnt disputing the one ETF, just the other we shouldnt have ...
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Would you bet your job on that? Would you bet your job on the hopes that another rep would have fixed the situation??? I love my company and yet I still would not trust another rep to do their job, if that is even what you would call it. I would bet that VZW policy is identical to Cingular in that aspect and the exact same chain would have taken place with them as well.
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since most cingular employees' email addresses are firstname.lastname@cingular.com, just read some press releases until you find a VP or equilivant to hush up your problem. know this tactic won't work for the executives, but for sr mgmt, you won't have any problem. Sh*t rolls better downhill. When a VP or equilivalent gets involved with the CCARE side, it usually gets resolved to get off of their desk.
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Looks like someone has never heard of a little something I like to call a spam filter...... it wouldn't be as funny to me if your screen name wasnt professor hacker 🤣
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Cingular must have one heck of a spam blocker. What if a 50,000 line lead came via email? You know that many enterprise accounts rely heavily on email. Oh, wait!!! Spam blocker got it!! Wonder how strong VZW or TMO's spam blockers are.
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