Customer Care Quiz!!!
Hopefully, one would refer to CSP for proper instructions.... However, thats just me. 😁
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Umm LOL well I am with warrenty and cus care at least once a wk trnsfrs a customer over who needs a return label, without checking if they did an upgrade, they just assume it was us its kinda frustrating.
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Thats funny to this one chick from asurion, she keeps transfering phns that are damaged to me, like a cracked disp, or phns over a yr old. 🤣
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CCRs in my department don't even have the capability to send out new/replacement return labels, even if we wanted to. we are told to transfer the inquiry calls to warranty or insuance. it's not necessarily an issue of "blame" - it's more an issue of CCRs lacking resources.
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That makes some sense, but when I call cus care back myself to get the customer taken care of the next rep has no problem with helping me get the customers return label.
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As a CSR for Cingular with a lot of CSP experience, I can assure you the return labels can be found at Collateral Corner which can be found in CSP. Unfortunately however we don't have access to mail them out. We aren't in the sales/warranty/insurance business, it is up to these particular departments to ensure the labels get sent when appropriate. If they aren't sent out one should assume the customer was not eligible to receive them and they'll have to ship the product back at their own expense.
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