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upgrades?????????

rumor

Jul 24, 2006, 8:08 PM
SO--------cingular has decided to start not upgrading customers phones. heard about the over using n&w and m2m and that being a cause. Mine says "account type is ineligible" Explain this one???. The service rep really didn't have an answer ---only to say I didn't spend enough and there were many factors. He did say he could help me if I wanted to cancel my account. No kidding!

little background

---I pay 70 a month for 2 phones
---have m2m and use 2 to 3 thousand per month--
15 year old kid, need i say more
---have had m2m for about a year ---many times before the m2m went over so some bills were over $100 few in the $200 range
---have had cingular from the beginning {15-20 years} when it was southwestern bell---bag phone---lol m...
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viojay

Jul 24, 2006, 11:11 PM
it is pretty much the most offensive way to address your customers possible. Life time value factor? what a way to reduce people to numbers. It offends me and I sell the stuff. Honestly? I disagree with it on principle. However I understand it at the same time. I am going to say this in a way that I hope will make it make sense but understand at the same time I disagree.

It turns out that your usage patterns are costing the company more money then you are paying a month. However it is set up thats what it means. you are on the 70 a month plan and using 3000 or so minutes a month. You are correct in that its their fault for making the policy and that you are not violating anything. It is simply numbers and cingular has gotten so big they h...
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sangyup81

Jul 24, 2006, 11:13 PM
if you are denied an upgrade because of LTV then the policy has really gone too far

3k m2m isnt that much
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wirelesscom1

Jul 25, 2006, 9:19 AM
cingular turned over 500 million in profit Q2 of 06, doesnt seem like we are doin too bad with the old policies not to mention still migrating the 2 companies(att + cingy)together, how about they pay their exec's less or consolidate the company first before they start abusing their customers. dont get me wrong i love cingular but gotta draw line sumwhere
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rumor

Jul 25, 2006, 9:47 AM
Today ATT stock is up, their IBIT #s are good and has a lot to do with Cingular. CNBC made the comment that their old services(land lines are down and down a lot) Lol----I changed to Cox Cable 2 years ago and have saved over $400 dollars, 5 yrs that will be a thousand. You can not tell any difference. Their DSL vs Cox Cable internet there is a big difference. DSL is slow, why would anyone have DSL?
I own ATT stock ---good. I will not keep cingular if it's going to cost me more than another Co. Plain and simple. What they may not be thinking also is there is a snowball effect. I may not be making them money but pretty sure they are not losing with me. I go to a different Co. My whole family goes and maybe a couple of friends too. We will sti...
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mistercrinkles

Jul 29, 2006, 4:10 PM
500 million is nothing next to the 10.7 billion that ExxonMobil registered for Q2, and they keep raising the gas prices, don't they?

Not justifying the policy, just trying to bring to light that corporations have been scamming the American public since day one, and will continue to do so.
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rumor

Jul 29, 2006, 4:50 PM
I own an oil business. lol

I don't think Cingular or any oil co are scamming anyone.
Oil businesses are not setting the price of anything, it's set by world markets. It's a commodity. Price and demand.

So you think Cingular is scamming it's customers. Lol

You do know there are people that drive all the time, like truck drivers. They pay the same price as you. No rating system.
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mistercrinkles

Jul 29, 2006, 5:43 PM
You truly are relentless.
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rumor

Jul 25, 2006, 10:33 AM
Thanks Viojay
Even those that work as service reps know this is bad business. It's justified on those that cost the Co a lot but otherwise not. I don't buy the idea that their basic plans cost the business money.

I recieved an employee only memo today from a friend. She would lose her job if they knew who. The Memo is

LTV/Revenue Ranking Guideline
Different LTV/Different treatment
Dated Feb 2006
They are told to make no attempt to save LTV1 customers.
It's really sad! I'll try and post the guideline. LOL!
Makes me wonder why Cingular doesn't give guidelines as to acceptable N&W, M2M, Out of area ect ----thinking they would be suprised how people would stay in those boundiers. Pretty sure that would boost their profits and they...
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sangyup81

Jul 28, 2006, 8:33 PM
actually there is a guideline for out of area

750 minutes or 40% of your plan, whichever is lower

Here's a direct quote from a Baltimore Sun Ad:

Unlimited voice services: Unlimited voice services are provided solely for live dialog between two individuals.
Offnet Usage: If your minutes of use (including unlimited services) on other carriers’ networks (“offnet usage”) during any two consecutive months exceed your offnet usage allowance, Cingular may at its option terminate your service, deny your continued use of other
carriers’ coverage, or change your plan to one imposing usage charges for offnet usage. Your offnet usage allowance is equal to the lesser of 750 minutes or 40% of the Anytime minutes included with your plan. ©2006...
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rumor

Jul 29, 2006, 12:05 PM
thanks sangyup81
what about N&W and M@M guidelines?
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sangyup81

Jul 29, 2006, 5:29 PM
The only thing it says about it is that it should be used in a 1 on 1 conversation only.

If you were to do 3-way calls during your N&W or with M2M, you're burning through twice the number of minutes.
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disturbed1

Jul 24, 2006, 11:54 PM
You should be fine!
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celnut

Jul 25, 2006, 12:58 AM
It is better for consumers to purchase phones on ebay or other sources. In most cases the price will be similar to the upgrade price. I will never understand why everyone thinks they need to upgrade & are owed an upgrade. Don't upgrade & extend your contract. This way you have the freedom to use whichever carrier you want whenever you are out of your original contract. Everyone needs to quit whining about the new upgrade policy and start purchasing their equipment elsewhere.
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dld_15

Jul 25, 2006, 10:38 AM
What about actually USING the insurance on your phone- if its really been that long, there is a decent chance that phone is not still being made and you will get something that works and is similar to what you already have...
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Rodt3

Jul 25, 2006, 5:43 PM
☹️ Sorry to see you get jacked by a sound business practices. But hey I have not bought a fone from cingualr in years its pointless I have the perfect plan i just go to ebay or craigslist and get the fone i want and dont hassle with them ever.
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celnut

Jul 25, 2006, 7:12 PM
Rodt3 said:
☹️ Sorry to see you get jacked by a sound business practices. But hey I have not bought a fone from cingualr in years its pointless I have the perfect plan i just go to ebay or craigslist and get the fone i want and dont hassle with them ever.


I'm with you on that - There are better ways to purchase phones then through your carrier. Too many people don't realize your carriers main function is to provide cellular service to you, not sell phones.
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texaswireless

Jul 25, 2006, 10:01 PM
Since you believe the one year price is not subsidized why is buying a phone at cost not a viable option? Especially considering they require zero commitment AND won't charge an upgrade fee?

If you really look at it you will come out ahead.
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rumor

Jul 26, 2006, 12:08 AM
You are probably right. Would be a good option, I've never said otherwise.


I've paid around 4500 dollars the last 5 years, just me but I think I've turned a profit for the Co.
In my features on the Web it clearly states " 12 month Upgrade"
Also subsidizing the price. Retail is $300 ---upgrade on 1 year is $200 ---new customer is FREE. Free on a 39 dollar plan.
Cingular takes a loss on the free phones but they surely don't on a 1 year upgrade. Wonder what a Razr phone cost Cingular?
I'm shopping Verizon and Tmobil but may buy a phone out right. Anyplace u know that is good to buy a phone through please list----I've only shopped Sam's and best buy.
Sometimes when a business stops caring it's time to move to one that does. Be i...
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texaswireless

Jul 26, 2006, 12:22 PM
rumor said:
Retail is $300 ---upgrade on 1 year is $200 ---new customer is FREE. Free on a 39 dollar plan.


For which phone?

I know of exactly ZERO phones that are $200 on a one year agreement and free on a 2 year. Most every phone is $50-$70 more on a one year agreement and $100-$120 more on a "no commitment" (plus you save paying the upgrade fee).

At least at my store the phone we give away for free one a 2 year (Nokia 6010 if you really want it) is $80 for upgrade customers without a contract.

As I have already stated, Cingular is going to let you buy a phone AT COST to keep using your service. NO OTHER industry does the same.
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rumor

Jul 26, 2006, 11:54 PM
Where did I say free on a 2 year upgrade???????? NO PLACE

Here u go
""BEST BUY"
Razr v3 No contract $349.99
1yr 179.99
it was free with 50 rebate for a new customer last week now $50.

Nokia 6102 No cotract $299.
1yr $189.99

Samsung 407 1yr $199.99

""FIREFLY"" on line
2 free Razr V3 phones
New Plan

---Both best buy and firefly just got those prices from there web sites.

Please don't blame or quote me just go on their sites. I don't care about prices nor do I care to debate with anyone.
I just don't like Cingular not upgrading me and not telling me why. They have came back and offered any phone at a new customer prices and...
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texaswireless

Jul 27, 2006, 12:17 PM
Look smart guy. You keep mixing up everything then form opinions on the uneducated potential outcome.

If you just want to ignore what people say and then grandstand about how the policies will hurt the poor and low spenders then I will call you out each and every time. This has nothing to do with how much you spend each month (considering YOU spend so much and aren't approved yet you keep making the leap to discrimination against the poor baffles me).

If you truly want to understand this then listen
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rumor

Jul 28, 2006, 7:53 PM
Thank You! More name calling. How old are you?
Point out one place I've ignored what someone has said. You can't. When I've said something wrong I've either apologized or corrected myself. Have you ever done that? You say things and bad month anyone that has an opinion that is not the same as yours. You sound uneducated and simple minded. You never give facts or back up anything you say. You have a long history on this site of this behavior. You say you have never seen a 300 dollar no contract phone , 200 1yr and free for new customers. razr phone. Guessing you are uninformed out side of the small store you work at. Shop on line or at Sam's --Guessing you can't touch their prices and it pisses you off.. You can call me all kind of names...
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texaswireless

Jul 29, 2006, 12:51 AM
Are you finished?

Bottom line, your statements may be 85% correct but when you spout off about the 15% that isn't I will call you on it.

You have and continue to turn this into a rich vs. poor discrimination case when none exists. I have no respect for those who look for discrimination where none exists.

And, as I have said many times, I do not post to change your mind. To attempt to change the mind of the fools is just a waste of time. I post for those who actually are trying to get some help rather than just spout off with ignorant statements.

Have a great evening and keep up the ignorance.
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Crapbag

Jul 29, 2006, 12:16 PM
Having read some of your prior posts on other threads Rumor, I have to admit it doesn't look like you started this thread with the truest of intentions. While you do post legitament questions that do deserve some answers, your prior anti cingular propaganda suggests your not really looking for an explanation to these questions. Prior posting gives the impression your here simply to try and drag Cingulars good name through the mud.
Granted defaming camaigns have been quite affective in the past, just look at politics, your regular anti-cingular posting has illegitamized much of your complaint about cingulars quality service.
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texaswireless

Jul 29, 2006, 2:47 PM
Right on the nose!
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sowhatsowhat10

Jul 29, 2006, 3:32 PM
ewwwwwwww.....shut him down.
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rumor

Jul 29, 2006, 3:53 PM
Hello Crapbag and Texas wireless
This was my first post thread! I've written post after this. Maybe on threads that started before this one ---don't know.
Yes I've made it very clear I don't like the new upgrade policy. Propaganda and defaming some of Cingulars advertising campaigns I'm guilty but honest. My intentions are simple and straight foreword and true. I think the policy is wrong.
On the discrimination issue that is Texaswireless thing he keeps bringing up. His simple mindedness has taken it out of context and if you do read all what I've written you would agree. Getting a discount at Walmart or a Gas station was just humor. But why would Cingular have a system that is not open and clear to everyone. It's a little like buying...
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mistercrinkles

Jul 29, 2006, 4:05 PM
I'd just like to take a moment on RUMOR'S THREAD to proclaim my love for his number one enemy, TEXASWIRELESS.

Texas is the most knowledgable poster on these forums. If you've been around long enough, you'd know and respect that. But you haven't rumor, you're just a dufus with his panties in a bunch.

I'll drop the name-calling, because I tell it like it is. And that truly is how it is.

The bottom line is that Tex is doing nothing but being honest with you. Brutally honest or not, he's not feeding anyone any bullcrap, all of his points are above and beyond valid.

He's been doing this for years FOR A REASON.
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rumor

Jul 30, 2006, 3:14 PM
Mistercrinkles-- I've never called anyone any names. That's both of you guys thing.
I just have pointed out how uneducated you both come across and evidentially are. Once again u r wrong. Also I've told you I'm having fun with pushing your buttons because you can't stop. Stop and think about that. Push Push!
I'm guessing people are now reading this now because it's funny.
Neither of you are smart enough to understand what my point to my main post is about. It's to change Cingular's new upgrade policy. Once again this policy is going to hurt the independent dealer and make Cingular Service Reps jobs a little more unpleasant. Most customer that come into your stores that are LTV1's are going to be upset that they can't upgrade. They cam...
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mistercrinkles

Jul 29, 2006, 3:59 PM
Um, rumor, you DID say that some phone was free. Here, re-read it.

In my features on the Web it clearly states " 12 month Upgrade"
Also subsidizing the price. Retail is $300 ---upgrade on 1 year is $200 ---new customer is FREE. Free on a 39 dollar plan.

And that's what Tex was pointing out, and right in doing so. The subsidation between 1 year and 2 year is not a difference of $200.
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rumor

Jul 29, 2006, 4:26 PM
Mistercrinkles I do think u can read. Please since u so nicely included my Quote. Please point out where I said anything about a 2 year anything ----I didn't. So now what is your point. That you can't read or what? I included my response for you that I gave Texaswireless. If you guys are going to point out stuff I wrote how about READ it carefully first so you don't look so uneducated.

Also remember I'm just having fun. I think you guys are too. Thanks for all the response that's just what I've wanted.

--------------------------------------------- --
Re: Question for you...
by rumor Wednesday, 11:54 PM




Where did I say free on a 2 year upgrade???????? NO PLACE

Here u go
""BEST BUY"
Razr v3 No contract $349....
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Crapbag

Jul 29, 2006, 4:36 PM
Rumor, when looking at pricing you have to understand that bestbuy(i dont' know of firefly) is an independant dealer and thus sets its own prices. Defferences in their pricing from a 2-1-no commitment pricing is based on what they hope to earn per an act vs what they lose in phone cost. I may have miss construde what i have read but you should check pricing in a corporate store if you want to qoute a cingular price.
I personally sell razors for over 150 on a two year before the 50 rebate. This is based on market and such but looking at bestbuy or radioshack for instance would give you a skewed view as to what cingular is suggesting for a discount.
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rumor

Jul 29, 2006, 5:32 PM
I got it and understand your point. Sorry to be rude.
Little tired of people quoting me , then responding to something I didn't say. Others have taken one thing out of context and running with that, just to make themselves look stupid. Over this whole deal I've talked to several reps and they hate this policy. so instead of blasting me fight this policy.
If you work for a non owned cingular business then this policy will hurt your business. Cingular told me I would have to buy my phones directly though them, not an authorized seller. Course I could've paid retail. Things have worked out for me so no longer upset.

Fire fly is an on line retailer there ad is right next to where I'm writing right now. that ad changes from time to time....
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Crapbag

Jul 29, 2006, 5:42 PM
Don't get me wrong i'm not "blasting" you, i just wanted to point out the difference in pricing. As far as the policy goes, i agree it will hurt my sales some. These plans on average don't make me much money but i agree it is putting people in a difficult situation. I take the infantry say when it comes to fighting this policy. "Ours is not to wonder why, ours is but to do and die." 🙂
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mistercrinkles

Jul 29, 2006, 4:07 PM
You post on your ORIGINAL post that you have TWO phones and pay around 70 a month, you and your 15 year old kid.

You post on this post, and now, all of a sudden, you have 10 more lines! And it's on a business plan!

Go take your flaming elsewhere.
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rumor

Jul 29, 2006, 5:07 PM
Mistercrinkles give it up buddy

My business was not part of my complaint.
My business has 4 cars and 8 pickups and 4 semis.
If you ask me how many cars I have I'll tell you one.
I have a friend that owns a health care business, they have 47 cars. Just for the heck of it I just called him and said how many cars do you own, he said 2.


So what is your point ?
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mistercrinkles

Jul 30, 2006, 9:39 AM
My point is that your arguments are very inconsistent.

And your friend, and the cars, who gives a crap, and what sense does that make?

The bottom line is that at one point in this thread you were complaining about your family talk plan with 2 lines.

At another point in this thread you went on about how you had a business plan with 12 lines.

There's nothing to give up, at all. But with each post that you submit, there's about five more things to pursue in argument.
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captainplooky

Jul 30, 2006, 10:04 AM
It's easier to point these things out then dealing with the incompetence of Cingular eh?
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rumor

Jul 30, 2006, 2:26 PM
Just like trying to explain something to a person with an IQ of about 45. LOL!!!!

Mister crinkles Please tell me u are kidding.

The story about the cars FYI --- few people that owns businesses include all their business items in with their personal items. I tried to make it so simple a 6 year old would understand. but you didn't. I bet you are the only person that reads that that didn't get it. lol!

If you asked Bill Gates how many cell phones he owns he would probably say 1 to 3. His business probably owns thousands. Now do you understand.

I welcome your comments. It's making this fun to keep posting.
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jinanddevil

Jul 30, 2006, 3:28 PM
It is not because you are a low end user. Some customers still qualify for ugrades on a $9.99 family talk add-a-line. there are other factors. This is not really a new policy just the first time it has affected so many people. Cingular has the largest customer base in north america. Unfortunately with that comes more customers like youand some other that may not have the best experience with cingular(you cant please everybody all of the time but in america it is expected). Verizon has done the same thing to their customers for years. But because they've never had the customer base that cingular has no one really noticed. It was usually blown off as the common BITCHy customer. Even those customers still found happiness in another carrier I'm ...
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rdropps

Jul 29, 2006, 4:20 PM
I've noticed the same thing when I checked.. I was eligible to get a upgrade in October now I have to wait till Jan of next year. I wonder why they didn't send out a notice?? Rox
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jinanddevil

Jul 30, 2006, 3:10 PM
From what I was told Off network usage is the biggest factor in the new upgrade eligibility. This would make the most sense if they are paying for your roaming, and it costing them enough money to where they are not profiting off of you being a customer I can see the ineligibility. Your roaming depending on the company charging cingular could be charging anywhere from 15 cents/min to the most I've seen was $3.85/ min. which could be costly if added up. Thats why roaming when companies still charged for it was so expensive to the customer. Anyways any customer who has more than 50% of all their calls in off network probably isnt experiencing very good reception anyways. They should probably look at other carriers that would better fit their u...
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