AT&T Wireless, Cingular sued for poor service
By CANDACE HECKMAN
P-I REPORTER
When AT&T Wireless and Cingular merged almost two years ago, AT&T customers were promised a seamless transition and upgraded service as part of the nation's largest cell phone company.
But calls started dropping and customers suddenly began getting network busy signals. When they called to complain, customers were told they had to sign a new contract with Cingular or face a fee for terminating their AT&T contracts.
New phones were no longer available. Signals got worse and worse.
Now, some of those customers are accusing the new merged carrier of conspiring to steadily degrade the old AT&T network in order to induce customers to sign on to Cingular instead.
http://seattlepi.nwsource.com/local/2 »...
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P-I REPORTER
When AT&T Wireless and Cingular merged almost two years ago, AT&T customers were promised a seamless transition and upgraded service as part of the nation's largest cell phone company.
But calls started dropping and customers suddenly began getting network busy signals. When they called to complain, customers were told they had to sign a new contract with Cingular or face a fee for terminating their AT&T contracts.
New phones were no longer available. Signals got worse and worse.
Now, some of those customers are accusing the new merged carrier of conspiring to steadily degrade the old AT&T network in order to induce customers to sign on to Cingular instead.
http://seattlepi.nwsource.com/local/2 »...
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iloveMOTOV300 said:
Why don't they just get a landline, it would solve a lot of problems.
Well, if you're going to take that attitude why call them at all. Why not take a plane or get in the car and just go see them? That's probably as good a solution for their problem as your solution. People get wireless service for a reason... to be able to use the service.
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Yea thats it we just want to piss off potential customers !
Give me a break I call BS
Give me a break I call BS
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I agree, what a freakin joke! Thats part of mergers, anytime a company buys another company, craps gonna change, thats capitalism. ATT customers werent forced to upgrade, they could keep their phones/plans as long as they wanted, and if they did break, they were allowed to upgrade to cingular equipment at the full subsidized discount on phones(even though they may have not been eligible for that pricing) and all activation/upgrade fees were waived.... so basically they got a better deal than new cingular customers and a better deal than existing cingular customers....so cry me a river, they're just pissed b/c now they dont get to keep their 29.99 plan with 5 bazillion free bonus minutes 😡
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