best customer exchange i have ever had
cust came in to upgrade today and heres how some of the interaction went:
cust: (in a sarcastic tone) "so what are you gonna do when you guys go turn back into att?"
me: "continue to collect my paychecks and go home and not think about stuff like that"
cust "that was a smart ass comment"
me: "didnt mean it to be"
cust: "seriously though, what is gonna happen"
me: "sir, does your cell phone work?"
cust: "yes"
me: "then dont worry about it"
I am seriously sick of these customers that think we KNOW and or CARE about this upper level major coorporation merger. If you are a customer and think that the sales rep helping you is anything more than someone who is merely collecting a paycheck you are in for some serious dis...
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cust: (in a sarcastic tone) "so what are you gonna do when you guys go turn back into att?"
me: "continue to collect my paychecks and go home and not think about stuff like that"
cust "that was a smart ass comment"
me: "didnt mean it to be"
cust: "seriously though, what is gonna happen"
me: "sir, does your cell phone work?"
cust: "yes"
me: "then dont worry about it"
I am seriously sick of these customers that think we KNOW and or CARE about this upper level major coorporation merger. If you are a customer and think that the sales rep helping you is anything more than someone who is merely collecting a paycheck you are in for some serious dis...
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I'm terribly sorry, but I have to disagree with you on that one. I'm with Cingular not just for a paycheck, but because I like the product that I sell. I love cell phones, however, I'm not doing this forever though... Whenever I graduate from college I will purse my career, but I think I'll always be involved in the industry somehow.
The answer to that customer's question was plain and simple. Nothing, absolutely nothing is gonna change network wise. It's just a name change.
The customer you had in front of you probably knew the answer already. I say this because he knew about the 'ATT name coming back' subject. Not all customers know this unless they read about the news related to the industry. I would had treated him better than that. ...
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The answer to that customer's question was plain and simple. Nothing, absolutely nothing is gonna change network wise. It's just a name change.
The customer you had in front of you probably knew the answer already. I say this because he knew about the 'ATT name coming back' subject. Not all customers know this unless they read about the news related to the industry. I would had treated him better than that. ...
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I would have to agree with you....a positive tone from the rep is the best way to win a customer. Be sarcastic and RUDE is not the way anyone should handle a customer, and Cingular would be embarassed at the way 6037 handled the situation.
Remember, "the customer rules!"
Remember, "the customer rules!"
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sorry guys, but cingular is a sales driven company that cares only about the bottom line. This new upgrade policy is rock solid proof of that. "does the customer make us money?" "No." "well then screw them."
The fact of the matter is that upper level executives making these decisons are not doing this with the customer in mind, they are doing this because of their bottom line. So why should my attitude be any different?
I was hired to sell cingular products and services, which I do very well. I wasnt hired to explain to the customer why coorporate makes the decisons they make, because frankly I dont know why they make these descisions sometimes and I am in no postition to explain it...so i concentrate on exactly what the company ...
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The fact of the matter is that upper level executives making these decisons are not doing this with the customer in mind, they are doing this because of their bottom line. So why should my attitude be any different?
I was hired to sell cingular products and services, which I do very well. I wasnt hired to explain to the customer why coorporate makes the decisons they make, because frankly I dont know why they make these descisions sometimes and I am in no postition to explain it...so i concentrate on exactly what the company ...
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thts true and they fire people who make too much money so they can get a less experienced person at have price
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I have never heard of anyone get fired for making too much money as a sales rep and I know some sales reps at stores in ritzy areas of town that make a truckload of money every month because everyone who walks into their store wants a blackberry.
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