Why T-Mobile lost a loyal customer today (and Cingular got one)
Today I decided to leave T-mobile after 4 years of being a loyal and overall satisfied customer. Here is why...perhaps a lesson to be learned for what used to be a good company when dealing with customers.
(Disclaimer: I am just a consumer who reads the site ocassionally for cell phone reviews, but I know people who work for the phone companies read this website and so do other consumers, so that's why I am writing this).
Here is my story:
- I am currently under no contract obligation with T-mobile. I last upgraded my phone 16 months ago. I want a new nice phone. I am eligible for all the discounts that new customers are.
-I went on line to see if I could upgrade my phone. I could do it. The catch: a 2 year contract if I renew o...
(continues)
(Disclaimer: I am just a consumer who reads the site ocassionally for cell phone reviews, but I know people who work for the phone companies read this website and so do other consumers, so that's why I am writing this).
Here is my story:
- I am currently under no contract obligation with T-mobile. I last upgraded my phone 16 months ago. I want a new nice phone. I am eligible for all the discounts that new customers are.
-I went on line to see if I could upgrade my phone. I could do it. The catch: a 2 year contract if I renew o...
(continues)
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wow thats pretty ****ty you were right to leave.
if cingular doesnt work out you can come over to the dark side (verizon wireless) and get real customer service.
if cingular doesnt work out you can come over to the dark side (verizon wireless) and get real customer service.
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Again I think you are dumb for not wanting to renew with a 2 year agreement, and now, instead of having 2 years with T-Mobile, you are locked in for 2 years with Cingular.
You are funny, hahahahah, I love you, honey. Now go and get yourself a life. Poor people entertain me.
You are funny, hahahahah, I love you, honey. Now go and get yourself a life. Poor people entertain me.
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You call someone dumb but you obviously can't read. Now who is the dumb one??
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WELCOME TO CINGULAR, cant go wrong w/ the orange,
question: what kinda phone you got
and i do not believe the hype over poor customer service, they actually are pretty helpful, never had a problem with them, their poor cs might be in a different market, i like in detroit and the service is pretty good here.
bad part about cingy, is NO UNLIMITED TXT MESSAGE PLANS!!!!
question: what kinda phone you got
and i do not believe the hype over poor customer service, they actually are pretty helpful, never had a problem with them, their poor cs might be in a different market, i like in detroit and the service is pretty good here.
bad part about cingy, is NO UNLIMITED TXT MESSAGE PLANS!!!!
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A little word of advice.
Don't take everything customer service says word for word. This goes for every company (there's even an incident at the Verizon Wireless forum) but I've gone through it myself with Cingular since I work for an agent.
Check here at this forum first if you have a question about policy.
Don't take everything customer service says word for word. This goes for every company (there's even an incident at the Verizon Wireless forum) but I've gone through it myself with Cingular since I work for an agent.
Check here at this forum first if you have a question about policy.
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Good advice, though I'm certainly not down on tmo myself. They have screw-up as does cingular as does verizon as does...
For customer service, set up a online account @ cingular.com. Emailing your customer service questions is the way to go if you're not in a dire emergency; one has less chance of getting a bad deal in "customer service call center roulette" by email, one gets higher, steadier quality that way.
For customer service, set up a online account @ cingular.com. Emailing your customer service questions is the way to go if you're not in a dire emergency; one has less chance of getting a bad deal in "customer service call center roulette" by email, one gets higher, steadier quality that way.
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