CS...
I live in Scottsdale, AZ but will be traveling back and forth to Philly and London probably 2-3 times a month to manage some properties I own.
Honestly, are they fixing their CS issues or is it still a crap shoot?
thanks
Also, any good smartphone/pda's out for Cingular that have Outlook synch, BT and a good camera?
yet that independant company made them to be having the best network, lowest drop call, in the country. 🤣
(what a joke)
screw it... when i get over there i'm just gonna pick up a 3Pay for a couple quid and be done with it.
btw it was so refreshing to cingular employees and supporters come rushing out of the woodwork to support and promote their company...
(... mmmmmm, thats good sarcasm...)
i hope that $7-8B this year helps that network.
Verizon Wireless on the other hand doesn't take crap from anyone and never has. 🤣
but enough with the ATTWS are spoiled, becuase quite frankly, ATTWS doesnt exist.. lets stick to up to date please. 🤣
nextel18 said:
lol.. yea that is true..
but enough with the ATTWS are spoiled, becuase quite frankly, ATTWS doesnt exist.. lets stick to up to date please. 🤣
Not until Feb, 2007 when we who were blue turned orange, are going to be back to our true blue colours!!!! 🤣 🤣 🤣
sangyup81 said:
You have to keep in mind though that Cingular's former AT&T Wireless Customers are spoiled and are conditioned to complain since they are used to getting things for their complaints. When their expectations aren't met, they get mad.
Verizon Wireless on the other hand doesn't take crap from anyone and never has. 🤣
Yep agree with you on the spoiled part 100%
😈 😈 😈 😈
nextel18 said:
yea but the point is, the independant research company, who has ties to bell south, said that cingular has the lowest drop call rate, however, with the complaint list and jd powers and associates they dont agree. also, the metrics arent there to support the claim either.
i hope that $7-8B this year helps that network.
Excuse me The NY times, LA times, USA today and the Wall Street Journal all carried that story, you think they never fact checked it before they all ran it?
Think before you speak.Please and Thank You!
Cingular is absolutely atrocious where I live which is in Scottsdale, AZ.
Ya sorta think it wouldn't considering that Phoenix and the surrounding towns make it the 4th largest metro in the US. And considering that the majority demographic is what all companies look for... AFFLUENT
adilus said:
I really don't care what they say in New York, Los Angeles, or Washington DC.
Cingular is absolutely atrocious where I live which is in Scottsdale, AZ.
Ya sorta think it wouldn't considering that Phoenix and the surrounding towns make it the 4th largest metro in the US. And considering that the majority demographic is what all companies look for... AFFLUENT
Using your own words PUH LEASE
What they want are young hip youth and middle aged people who can use the technology and understand it.
Phoenix and AZ in general is made up of a lot of retirement comunities and villages.People who are affluent there tend not to spend dollars in the wireless industry and tend to be "frugal" in ...
(continues)
I won't disagree there are a good number of snowbirds that make Scottsdale among other communities their home in the winter months. But to say that AZ is a bunch of old people... pi$$ off ya wanker.
Oh yeah, I really like when you said this:
What they want are young hip youth and middle aged people who can use the technology and understand it....
Actually most companies want people that will pay their bill. They could give a ****e who they are what they do...
(continues)
The fact is that wireless technology is a fast paced business that changes on almost a daily basis.AZ is not all old people but there are a lot of them.Thats why AZ is not too much of a corncern, now Nevada, major business there,Colarado and For sure California.
As for you saying wanker and mate, not only are you old but Euro as well, well "mate" pop over to the chemist and have some of your meds.
And its afact that the wireless is not dsigned are targeted for older people, justy looks at the ads in ever concept with all companies for wireless they target the young to middle age.
I think you need to go back and hit the back nine today and leave this to the younger folks.
averagejoe said:...
You smokin the good stuff or what???? 🙄
The fact is that wireless technology is a fast paced business that changes on almost a daily basis.AZ is not all old people but there are a lot of them.Thats why AZ is not too much of a corncern, now Nevada, major business there,Colarado and For sure California.
As for you saying wanker and mate, not only are you old but Euro as well, well "mate" pop over to the chemist and have some of your meds.
And its afact that the wireless is not dsigned are targeted for older people, justy looks at the ads in ever concept with all companies for wireless they target the young to middle age.
I think you need to go back and hit the back nine today and leave thi
(continues)
nextel18 said:
lol.. dont be that hard on him... he is just average 😉
See i always find this funny, people will make fun f the rep or insult the rep when they contact them.Little do they realize when they talk to a rep that the rep has all their credit information, and knows where that guys lives and if got ticked off enough can do just about anything to that guy and could get away with it 😈 😈 😈
But thats ok you go ahead and insult and nake fun of, just remember the next time you get a $500.00 bill, who is laughing last!!! 😈
😁 😈
(i have plenty of $$$) 🙂
😎 🤣
nextel18 said:
lol... that is fraud by the way and threatening.. that wont be too good when the proper authorities knocks on your door for your actions..
(i have plenty of $$$) 🙂
😎 🤣
Care to tell me how you prove its fraud, all that has to be done is properly notate the account.Anything can be justified if you notate it right! 😈 😈 :twisted
Any sensible person that manages their money would quickly see the unauthorized transaction and would report it first to the company that charged the account. If a resolution wasn't reached there, that person would then call Visa or Mastercard to report the fraudlent transaction and then from contact the State Police and the District Attorney.
I went through something similiar when I lived in Philly with Peco. While it was a headache, I ended up recieving almost 8,000 dollars in restitution, they were forced to pay my legal fees which were around 12,000 dollars and the CSR that tried to rip off my account w...
(continues)
that is threatening and fraud..
I came on here to see if Cingular has solved their customer service issues and based upon your posts I come to 2 conclusions:
1. You are a CSR... Sux to be you.
2. If you are a CSR for Cingular, well I guess they haven't fixed their CS issues.
As for Verizon, I'm already a VZW customer, have been for almost 5 years now and I have no plans whatsoever of terminating my service with them. I was only interested in Cingular from an international roaming and unlimited Media Net perspective...
Then you had to open your pie-hole.
adilus said:
You are not Cingular and that is something you need to understand.
I came on here to see if Cingular has solved their customer service issues and based upon your posts I come to 2 conclusions:
1. You are a CSR... Sux to be you.
2. If you are a CSR for Cingular, well I guess they haven't fixed their CS issues.
As for Verizon, I'm already a VZW customer, have been for almost 5 years now and I have no plans whatsoever of terminating my service with them. I was only interested in Cingular from an international roaming and unlimited Media Net perspective...
Then you had to open your pie-hole.
Well sir, you can stay with Verizon, cuz cingular does need customers like you.I'd say us...
(continues)
averagejoe said:...adilus said:
You are not Cingular and that is something you need to understand.
I came on here to see if Cingular has solved their customer service issues and based upon your posts I come to 2 conclusions:
1. You are a CSR... Sux to be you.
2. If you are a CSR for Cingular, well I guess they haven't fixed their CS issues.
As for Verizon, I'm already a VZW customer, have been for almost 5 years now and I have no plans whatsoever of terminating my service with them. I was only interested in Cingular from an international roaming and unlimited Media Net perspective...
Then you had to open your pie-hole.
Well sir, you can stay with Verizon, cuz cingular do
(continues)
i hope he doesnt say this statement to other people especially existing cingular customers becuase they will switch very quickly. also, that statement shouldnt be tolerated.
He got a hair up his butt when I posted that I would not port my VZW over to Cingular because Cingular's call quality (not coverage) is very poor.
He's just a stupid kid, what can we expect?
i wouldnt be doing name calling but that is up to you..
people get very defensive if you talk about their carrier; it is the nature of the human personality.
adilus said:
I never knew I was causing trouble... I just wanted to know if Cingular was fixing their CS problems.
He got a hair up his butt when I posted that I would not port my VZW over to Cingular because Cingular's call quality (not coverage) is very poor.
He's just a stupid kid, what can we expect?
Ah muffin, did i hurt your feelings? 😈
You in my eyes are nothing but a forum room bully who is probably a pathetic excuse for a person in real life.
that contradicts itself anyway becuase shouldnt the JDpowers and Associates hint the same thing that the independant research comapny said? in fact, cingular was horrible when JDS reported its findings.
anything to say to that?
nextel18 said:
right but the point is... why do the 2 differ?
Because JD power will sell their claims to whoever pays their bills, whereas newspapers don't, so the correct info comes from newspapers.
JD Powers is full of beans, they pander to whoever can afford them, just that simple.
As for reports from Telephia. before all those newspaperd people backcheck story and see whether its true or not, they just don't blindly take it at face value. JUst end this thread now, let it die!
adilus said:
yeah I know... but their phones work reasonably well in the Uk (the Moto quad band ones as least)
screw it... when i get over there i'm just gonna pick up a 3Pay for a couple quid and be done with it.
btw it was so refreshing to cingular employees and supporters come rushing out of the woodwork to support and promote their company...
Nah! we are too busy porting numbers from Vz and all other carriers
(... mmmmmm, thats good sarcasm...)
adilus said:
yeah I know... but their phones work reasonably well in the Uk (the Moto quad band ones as least)
screw it... when i get over there i'm just gonna pick up a 3Pay for a couple quid and be done with it.
btw it was so refreshing to cingular employees and supporters come rushing out of the woodwork to support and promote their company...
(... mmmmmm, thats good sarcasm...)
Crap! I messed that one up....
Here:
Nah! we are too busy porting numbers from Vz and all other carriers
I just want media net and a 900mhz gsm chip.
adilus said:
Well i'm not porting mine thats for damn sure.
I just want media net and a 900mhz gsm chip.
Then don't stop at cingular, we can afford to pick and choose who can take as customers.
Clearly we don't want or need your business.
I'd say use your Verizon phone but yeah they are no good outside if USA, (not really in the USA either) 😈 😈
averagejoe said:
Then don't stop at cingular, we can afford to pick and choose who can take as customers.
Clearly we don't want or need your business.
I'd say use your Verizon phone but yeah they are no good outside if USA, (not really in the USA either) 😈 😈
Puh-lease
If I use 60-70 dollars a month in data charges, another 15 dollars in texting charges and 100-300 dollars a month in international charges Cingular will kiss my a$$.
As for using Cingular in Scottsdale... yeah like I want a good kick in the teeth too.
adilus said:
yeah I know... but their phones work reasonably well in the Uk (the Moto quad band ones as least)
screw it... when i get over there i'm just gonna pick up a 3Pay for a couple quid and be done with it.
btw it was so refreshing to cingular employees and supporters come rushing out of the woodwork to support and promote their company...
(... mmmmmm, thats good sarcasm...)
Well excuse us! would you rather have reps like me on here, listening and answering you, or rather be on the phones talking to customers and solving their issues?
adilus said:
Both... can't you multi-task.
Can't you get off your lazy behind and call a sales rep, if not then "suck it up buttercup"
DeathAwaitsUsAll said:
From my understanding of CS, even if he did call CS, he would be put on hold for so long, he would prolly get a response FASTER on this site. HAHAHAHAHAHAHA. I love coming to the Cingular forum, and seeing nothing but ppl chew it out, its funny. 🤣
I forgot to put the "troll go away sign" out, grabs a stick for some troll trashing
😈
anyway, no.. i just find it interesting that 1. says it has the lowest drop call great network, but 2. the jd report said the contrary..
in addition, their metrics dont seem to be saying that they are the best.. (look at 2005's full year report, that i put on the forums.. verizon was first sprint was 2nd and cingular was third.. )
nextel18 said:
lol 1:34am.. lol enough said to that..
anyway, no.. i just find it interesting that 1. says it has the lowest drop call great network, but 2. the jd report said the contrary..
in addition, their metrics dont seem to be saying that they are the best.. (look at 2005's full year report, that i put on the forums.. verizon was first sprint was 2nd and cingular was third.. )
JD POWER is simply a company for hire, they do surveys for companies, they simply write their questions to gain a certain result, they just a couple of years ago, ranked ATT#1 and those same people were complaining about the ATT network at the time, thats makes about as much sense, except this time ATT was not paying fo...
(continues)
nextel18 said:
i know... but they all have some kinda relationship.. the whole point is; why did they differ?
Because JD POWER does not have a assocaition with Cingular, thats why.
nextel18 said:
that isnt a good enough reason..
Well sorry, could make up a good story but its the truth, they do however do business with T-Mobile and Verizon, which is known in the Industry.Thats why JD POWER rankings don't hold much water or weight in the Industry.
This is one of the ways I've noticed an improvement.
(BTW I'm not a CS rep. Im in sales.)
They're a lot more flexible.
That way you can use a SIM card from a pay-per-use company when you go overseas...
As far as good smartphones: the 8125 and 2125 are pretty good, along with the Blackberry 8700c. Treo's are a crapshoot.
Your data charges will depend upon your plan...if you have a blackberry, then expect data to be in the neighborhood of $40 to $50, but that is due to blackberry server charge, not a Cingular thing.
If you have the 8125 or 2125 and you already have unlimited medianet, then you are ok at $20/month...
CS is still CS. I work in the golf industry and in mortgages. I have yet to run across any company in an...
(continues)
sigmamason said:...
Get a unlocked quadband phone or when you buy the smartphone of choice from Cingular, see if you can get the unlocked code right away.
That way you can use a SIM card from a pay-per-use company when you go overseas...
As far as good smartphones: the 8125 and 2125 are pretty good, along with the Blackberry 8700c. Treo's are a crapshoot.
Your data charges will depend upon your plan...if you have a blackberry, then expect data to be in the neighborhood of $40 to $50, but that is due to blackberry server charge, not a Cingular thing.
If you have the 8125 or 2125 and you already have unlimited medianet, then you are ok at $20/month...
Cingular will only unlock the device if you are buying
(continues)
If he is going overseas, then they can't deny him the right to use his phone, especially if it is in a market where they have zero coverage.
Been down this road, not that long ago...
sigmamason said:
If he is an existing customer and is buying a phone, then Cingular will provide the unlock code.
If he is going overseas, then they can't deny him the right to use his phone, especially if it is in a market where they have zero coverage.
Been down this road, not that long ago...
Please read thr OP, he is not, so that blows that statement out of the water.
Not everyone has the same user experience, so unless you are speaking for every single Cingular customer, you can't invalidate what I have gone thru as a customer.
I do travel and they will provide an unlock if you are traveling out of the country. I went thru the store salesrep, who was able to get the unlock for me for 3 different phones in less than 24 hrs.
You experience might be different than mine, which does not make it a invalid point.
sigmamason said:
I think you might want to re-read his original post, he never stated that he wasn't.
Not everyone has the same user experience, so unless you are speaking for every single Cingular customer, you can't invalidate what I have gone thru as a customer.
I do travel and they will provide an unlock if you are traveling out of the country. I went thru the store salesrep, who was able to get the unlock for me for 3 different phones in less than 24 hrs.
You experience might be different than mine, which does not make it a invalid point.
I am telling you as a cingular rep who follows the company's polices on unlocking, and if the rep who did it violated the policy, i hope they got fired for it.
sigmamason said:
they haven't and they won't...
They will if they try that crap in the new year.2007 the year Blue is back and Cingular goes bye bye, ATT WIRELESS is gonna be back and in charge.
sigmamason said:
I think you might want to re-read his original post, he never stated that he wasn't.
Not everyone has the same user experience, so unless you are speaking for every single Cingular customer, you can't invalidate what I have gone thru as a customer.
I do travel and they will provide an unlock if you are traveling out of the country. I went thru the store salesrep, who was able to get the unlock for me for 3 different phones in less than 24 hrs.
You experience might be different than mine, which does not make it a invalid point.
Best part is that next year, you will fall back under ATT policies on unlocking devices, which is we never did.The whole new ball game stats as of feb,2007
Why keep the device locked to your tower when you may or may not have coverage in an area, say Europe, South America, Asia, etc...
Charged triple the rate for a 15 minute call, if that is the case, everyone might as well be on verizon 👿 or sprint 😈
Glad that you are a cingular rep, that and 4 dollars will get you a happy meal at mcdonalds...
If you live in AZ than you have Alltel available to you. There is not a better carrier out there for reception. It is a CDMA carrier and therefore not going to work in London, but you would be much better off getting yourself a PP phone based out of London. That would be much cheaper and probably get better coverage. The service with the best reception in the US is Alltel. How do I know? I am a dealer with 10 stores that offers Verizon, Alltel, T-Mobile, Sprint and Cingular. I personally carry an Alltel phone. I travel all over the US and I very rarely have any reception issues. That is how I know Alltel is the best.
I'm gonna keep my VZW phone and pick up something at Heathrow.
http://shop.vodafone.co.uk/index.cfm?fuseaction=home ... »
I topup online before I head over and I'll be fine.