My letter to Kathy Dowling and Stan Sigman
Mz. Dowling,
1/26/06
I write to you as a matter of last resort concerning my problems
with Cingular Wireless over the last several months. During this time
I have suffered equipment malfunction, poor customer service and
technical support, and chronic network failure.
At this very moment, I am on hold with the after-hours help desk
because my multi-media messaging is not working. Whenever I attempt
to send a message, an error message results, or my phone tells me the
message will be resent at a later time. Such is typical of the
network troubles I've had with Cingular, and if I ever manage to speak
with a supervisor (I've been waiting on hold for a total of 12
minutes, after a supervisor...
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1/26/06
I write to you as a matter of last resort concerning my problems
with Cingular Wireless over the last several months. During this time
I have suffered equipment malfunction, poor customer service and
technical support, and chronic network failure.
At this very moment, I am on hold with the after-hours help desk
because my multi-media messaging is not working. Whenever I attempt
to send a message, an error message results, or my phone tells me the
message will be resent at a later time. Such is typical of the
network troubles I've had with Cingular, and if I ever manage to speak
with a supervisor (I've been waiting on hold for a total of 12
minutes, after a supervisor...
(continues)
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First off, I would like to say I'm sorry about your poor experiences with Cingular as that has not been my experience at all. I have had great service throughout my time with the company (and, no, I don't work for them).
However, I can tell you that, in my opinion, your letter should never be taken seriously because you don't give the company an oppurtunity to solve your problem through normal hours of the day. And also because you can't even get your greeting right. It should be Ms. Dowling -- not Mz. Dowling. đ
However, I can tell you that, in my opinion, your letter should never be taken seriously because you don't give the company an oppurtunity to solve your problem through normal hours of the day. And also because you can't even get your greeting right. It should be Ms. Dowling -- not Mz. Dowling. đ
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sowhatsowhat10 said:
READ HIS PROFILE!!!!!!!! đŗ
i think he needs a check đ¤Ŗ
Ok, people like that just need to be taken in the middle of the white house lawn and shot in the head while looking up at the Washington Monument. đ
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FACT: You know the Washington Monument sinks almost six inches (further) into the ground each year.
...I don't know why I through that in there, probably because I couldn't think of anything funny or nasty as a replay to the original post...
...I don't know why I through that in there, probably because I couldn't think of anything funny or nasty as a replay to the original post...
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ok as i see this is a serious problem i am going to add a few comments for you.
first off... when you write to the "head of company" or anyone for that matter, you should never say "incopetant" no one deserves to hear that or be told they are. this is not adressing a problem or concern it is mearly venting and honestly making it sound like you are better than that person... which obviously isnt the case, when you call into customer service no one is "dumb" bascailly how u said it.. customer service reps are only trained basic technical skills.. many reps just learn more very quickly as other dont.. " that isnt there job though"
secondly... if you have a problem with ur phone it is vital u call in from a lanline phone, its like trying to ...
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first off... when you write to the "head of company" or anyone for that matter, you should never say "incopetant" no one deserves to hear that or be told they are. this is not adressing a problem or concern it is mearly venting and honestly making it sound like you are better than that person... which obviously isnt the case, when you call into customer service no one is "dumb" bascailly how u said it.. customer service reps are only trained basic technical skills.. many reps just learn more very quickly as other dont.. " that isnt there job though"
secondly... if you have a problem with ur phone it is vital u call in from a lanline phone, its like trying to ...
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cingular is also a a terribel comnpay to work for they have below average coverage on purpose to make you pay more for service
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bocephus81 said:
cingular is also a a terribel comnpay to work for they have below average coverage on purpose to make you pay more for service
None of your post makes any sense. Sounds like someone had a below average education.
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SForsyth01 said:
First off, I would like to say I'm sorry about your poor experiences with Cingular as that has not been my experience at all. I have had great service throughout my time with the company (and, no, I don't work for them).
However, I can tell you that, in my opinion, your letter should never be taken seriously because you don't give the company an oppurtunity to solve your problem through normal hours of the day. And also because you can't even get your greeting right. It should be Ms. Dowling -- not Mz. Dowling. đ
If cingular had customer care for more than the hours they do I might have some sympathy. They being the company with the most subscribers only has part time cust...
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Call volume does not support the decison to extend cingular's customer service hours. cingular is answering about 95 percent of calls coming into the call centers on average daily. The numbers just don't indicate a change is needed in that area in cingular customer service. The customer care department is being completely overhauled in 06. But the hours will not be extended.
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simplymarcus said:
Call volume does not support the decison to extend cingular's customer service hours. cingular is answering about 95 percent of calls coming into the call centers on average daily. The numbers just don't indicate a change is needed in that area in cingular customer service. The customer care department is being completely overhauled in 06. But the hours will not be extended.
Is that because customer care is not a priority for cingular?
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That's not what I said. I am just stating that based on the reports that executives base most of their desicions on. There is no reason to extend customer service hours.
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littlefuzzbear said:...SForsyth01 said:
First off, I would like to say I'm sorry about your poor experiences with Cingular as that has not been my experience at all. I have had great service throughout my time with the company (and, no, I don't work for them).
However, I can tell you that, in my opinion, your letter should never be taken seriously because you don't give the company an oppurtunity to solve your problem through normal hours of the day. And also because you can't even get your greeting right. It should be Ms. Dowling -- not Mz. Dowling. đ
If cingular had customer care for more than the hours they do I might have some sympathy. They being the company with the
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Sorry for the "Mz." typo, I hope it did'nt offend anyone. My letter should be considered on its merits however.
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OK here's my question to blueboy: If you haven't been calling on a landline how can you be certain that the cell phone itself is not faulty? You pretty much need to be able to shut off phones and hard reset and do all that sort of thing to be sure that all the bases have been covered, I thought. And no, you shouldn't have a landline installed expressly for trouble shooting your cell service, but you should have access to a landline because it is a more reliable method of communication than cell phones are.
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You have to understand that there is no magic fix it button. Problems are solved through troubleshooting and testing. Plus they can send u a sim card for free I am sure I do it everyday. Where are u sending an MMS to?
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Actually, Marcus, I was told by the rep servicing my account that it was my responsibility to drive to the nearest Cingular store and request a new SIM. If I nneeded a new SIM, it would be at the store manager's discretion as to whether or not I'd be charged for the card as the rep could only recommend I not be charged.
As for testing, etc. I agree with you wholeheartedly. However, when such testing is done by a team of incompetents, such is not the case. I'm also discouraged by the fact that Cingular knew of the flaws common to certain Nokia 6682s and pretended not to (or at least did not properly disseminate such information to their reps.), but instead insisted on "testing and troubleshooting" when it was known that such measures off...
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As for testing, etc. I agree with you wholeheartedly. However, when such testing is done by a team of incompetents, such is not the case. I'm also discouraged by the fact that Cingular knew of the flaws common to certain Nokia 6682s and pretended not to (or at least did not properly disseminate such information to their reps.), but instead insisted on "testing and troubleshooting" when it was known that such measures off...
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He's likely not a Nazi, not smart enough. He's probably just your average, run-of-the-mill idiot.
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Nazis weren't smart. They had a few smart ones but the majority of them were thugs
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If this relates to the guy's profile, I fail to see how 'hating america' necessarily makes you a nazi...
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All these comments are a typical of the mindset of cingular. Never mind that you have a problem using the services you are PAYING cingular for, but shame on you for wanting a resolution for something that should work flawlessly out of the box, but double shame on you for expecting it to be done out side of normal business hours when evidentially should apply to anybody and every body because after all, cingular for now is the largest wireless carrier in the u.s. and there just cant be anybody that would need assistance after 7 pm.
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it nine bro. and cingular after hours still can assist you with almost everything playa. but indeed yes he should have called in normal operation hours. a sup. could of helped him alot better. also a change in his tone would help too. đŗ đ
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no love after 7 in texas. yeah, his tone may be a lil harsh, but hey, he is paying for a service, cingular's collectors are pretty harsh if you dont pay your bill. trust me I know all about this attitude. as a former employee, when I tried to get my commision straightened out (about 2 grand short) my bosses boss talked for 40 minutes and all he really said was dont worry about your money right now, and this was after giving 6 months to fix it in the first place. so to get him to understand my point I asked him how he would feel if I said I was going to be atleast 15 minutes late every day for the next six months but I dont want you to worry about that right now as eventually I will start showing up on time.
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đ˛ i am shocked. i thought customer service was all regional. meaning it closed at nine in YOUR region.
i am totaly sorry to hear about your experience as an employee. i hope they cleared that commision thing up for you.
i am totaly sorry to hear about your experience as an employee. i hope they cleared that commision thing up for you.
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probably is regional, but 7 oclock was the witching hour where 4 out of 5 calls would be customer care related, and because care was gone for the day they ended up in the sales que. still working on getting the commision straightened out. atleast now I dont have to be very tactful and overly nice when asking about my own money. (not that I turned into an ass about my still owed back commision)
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take it to court if needed. i hate to see people NOT get paid for their work.
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If I were in customer care, I'd have to take off my headset and laugh with my co-workers after recieving a call at 3 in the morning regarding your MMS. Are you kidding me? Is the picture you're attempting to send really a life or death situation that must be resolved at all hours of the night?
Quit being so damn impatient, and instead, take your lazy ass to a retail store during decent business hours and have a rep call in the problem for you. No, we don't want to hear you whine about your misfortune either, but at least when we talk to customer care, things get done, because we have a landline phone at our disposal (unlike our less "fortunate" customers..) đ
Sorry 'bout your trouble! heh.
Quit being so damn impatient, and instead, take your lazy ass to a retail store during decent business hours and have a rep call in the problem for you. No, we don't want to hear you whine about your misfortune either, but at least when we talk to customer care, things get done, because we have a landline phone at our disposal (unlike our less "fortunate" customers..) đ
Sorry 'bout your trouble! heh.
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1/26/2006
Cingy
Atlanta, GA
Yo Stan!
Wassup, how come you don't call me no mo'? Man, so what's going on? Not much here. Hey, I been having trouble with my phone. Do you think you can swing by and take a look at it? Oh, and tell those suckers in billing the one month free service was per YOU!
PEACE!
-dca
Cingy
Atlanta, GA
Yo Stan!
Wassup, how come you don't call me no mo'? Man, so what's going on? Not much here. Hey, I been having trouble with my phone. Do you think you can swing by and take a look at it? Oh, and tell those suckers in billing the one month free service was per YOU!
PEACE!
-dca
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Dear Blueboy,
I am sorry that you have a rough time with your wireless services. However I would reccomend that even though you carry a cell phone that you have a landline as well. I know that you don't want to install a landline, but the landline is the most reliable phone service to date. Wireless phones are merely a convenience, not a need.
All wireless companies ask that you call them using a landline in order to fix a problem on your cell phone because they have to be able to send radio signals to your phone to assess and repair the problem.
Landlines are very affordable, and if your phone breaks, you won't be without telephone service.
Best of luck to you, and if you decide to switch carriers, come to T-Mobile.
Sincer...
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I am sorry that you have a rough time with your wireless services. However I would reccomend that even though you carry a cell phone that you have a landline as well. I know that you don't want to install a landline, but the landline is the most reliable phone service to date. Wireless phones are merely a convenience, not a need.
All wireless companies ask that you call them using a landline in order to fix a problem on your cell phone because they have to be able to send radio signals to your phone to assess and repair the problem.
Landlines are very affordable, and if your phone breaks, you won't be without telephone service.
Best of luck to you, and if you decide to switch carriers, come to T-Mobile.
Sincer...
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Thanks for the kind invitation, lefteyeiu. I would consider T-mobile if they were to offer better coverage service. I travel often, and spoty coverage would not sit well with me.
As for cell phone service being a convienence as opposed to a need, I think that could be said of the state of affairs 3 or 4 years ago, but now busy professionals truly need wireless communication to stay informed, available and competitive. Have you ever been staying at a hotel and had to call Cingular on the hotel phone for "service" to your wireless phone (which almost always involve routine procedures that don't address the specific cause of one's problem).? It's expensive! And so is having a landline installed in one's home-soley to provide his wireless...
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As for cell phone service being a convienence as opposed to a need, I think that could be said of the state of affairs 3 or 4 years ago, but now busy professionals truly need wireless communication to stay informed, available and competitive. Have you ever been staying at a hotel and had to call Cingular on the hotel phone for "service" to your wireless phone (which almost always involve routine procedures that don't address the specific cause of one's problem).? It's expensive! And so is having a landline installed in one's home-soley to provide his wireless...
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I only reccomend T-Mobile if you live and travel in large populated areas. T-Mobile concentrates thier coverage in areas most heavily populated, such as large cities.
T-Mobile's coverage has grown a lot since I first signed on with them in 2003.
Check out T-Mobile's website and they will provide you with a wonderful coverage map where you can even look up the coverage on your home street! (and it will tell you how strong or weak the signal is projected to be!)
Neat, huh?
OH! And you are right: travelling business professionals NEED wireless phones, and actually to tell you the truth I think everyone should have one. I use mine mainly on the weekends, and I have it on me in case I need to make a call. I do a lot of messaging...
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T-Mobile's coverage has grown a lot since I first signed on with them in 2003.
Check out T-Mobile's website and they will provide you with a wonderful coverage map where you can even look up the coverage on your home street! (and it will tell you how strong or weak the signal is projected to be!)
Neat, huh?
OH! And you are right: travelling business professionals NEED wireless phones, and actually to tell you the truth I think everyone should have one. I use mine mainly on the weekends, and I have it on me in case I need to make a call. I do a lot of messaging...
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personally I have never ever needed a cell phone. There are times when it would have been kind of nice to have one, but it has never been a need. All a cell phone is, is hassle, its a way for people to call you when you don't want to be bothered, an invitation for vast corporations to suck money out of your bank account, and an excuse to spend vast chunks of your life fixing disfunctional services that you never needed.
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Honey that's why I have the 19.99/mo plan. the I-am-sorry-but-I-can't-talk-running-out-of-mi nutes excuse works everytime!
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If your business is so earth shattering do yourself a favor and get a landline with voicemail and use that. Cell phones work best as emergency communications -- don't rely on them, you will be happier.
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He does not want a landline. I reccomend he gets a family plan for himself so that he will have 2 phones instead of one.
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there's an idea... phone #1 doesn't work, lets go with phone #2-- on the same network...smart... đ
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Ever try a pay phone? Most still do not charge for a toll-free number.
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think about getting VOIP like Skype or Vonage, that way anywhere u have a broadband connection u can use that 2 call
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YO STIZZY MY NIZZY! wuts hood homie?
i'm feelin the s710a but why yaw have to go discontinuing it on me so fast. and for that kiddy like w600i. come on stizzy đĄ .
and urg!!!!! 3geezy when will phones be off the heeezy? and lower theses data plizans.brah
i'm feelin the s710a but why yaw have to go discontinuing it on me so fast. and for that kiddy like w600i. come on stizzy đĄ .
and urg!!!!! 3geezy when will phones be off the heeezy? and lower theses data plizans.brah
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not at all man âšī¸
i'll give him the number to my sidekick and tell him to holler on his time. đ
just kiddin.
i'll give him the number to my sidekick and tell him to holler on his time. đ
just kiddin.
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First off your letter is directed to stigman. I am not sure if he has a phonescoop account so your letter will probably not get a response from him. Im assuming you know that. Second you were complaining that you have to call from a landline so they can address issues on your phone. Either you want your phone fixed or not, pick one. When they try to help you dont complain about calling from a landline. I figured this would be common sense but maybe not (example), if you want someone to fix your car you have to leave it with them and find another means of transportation to get back to your car once fixed. You cant expect someone to check your engine while your driving around town in the same car. Thats a big DUH!!! It might also benefit you t...
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Great response Kiafice. I think this guy is one those chronic complainer/drama queen types who over-exaggerate the severity of their problems (his profile backs that up) but who are incredibly lazy and not willing to listen to what the CSRs/Tier IIs have to say to try and remedy any imagined problem there may be. đ
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YOU NEED TO CALL ON A LANDLINE- PERIOD! A REP CANNOT TROUBLESHOOT YOUR PHONE WHILE YOU ARE ON IT.
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I see a lot of people running around with TWO cell phones all the time! Sign up for a family plan and you will have a back up phone in case your main one malfunctions!
I met someone who wanted a new phone, but didn't want to wait so he got a family plan and got the desired phone at a great discount.
PLUS you could use one number for business, and the other number for personal use!
I think this would be better than getting a landline in your case!
What do you think, bluboy?
I met someone who wanted a new phone, but didn't want to wait so he got a family plan and got the desired phone at a great discount.
PLUS you could use one number for business, and the other number for personal use!
I think this would be better than getting a landline in your case!
What do you think, bluboy?
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well blueboy, what do you think about the idea of getting a family plan?
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You're not without merit, and I'm certainly sorry you're having so much trouble with your phone / service but one thing in your letter really just sorta bothers me:
If you're having trouble with your phone/service and they are trying to eliminate one or the other, you can't be on the phone they are trying to work with.. That's like asking your mechanic why he can't work on your car while you're driving it. Also I imag...
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blueboy said:Also, I will no doubt be asked to call back on a
land-line so technical problems can be addressed with my cell phone,
and THIS INFURIATES ME! Please don't tell me I have to install a
land-line for the express purpose of repairing my cellular phone
service as THIS IS ABSURD!
If you're having trouble with your phone/service and they are trying to eliminate one or the other, you can't be on the phone they are trying to work with.. That's like asking your mechanic why he can't work on your car while you're driving it. Also I imag...
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Why not just go to a corporate store to get it fixed? A rep in the store can call from a store phone, and it will get fixed the first time.
If you sim card is bad, it will be replaced for free (in a corporate store).
What kind of phone do you have?
If you sim card is bad, it will be replaced for free (in a corporate store).
What kind of phone do you have?
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I was reading the threads and very rarely do I get involved with personal attacks or off topic subjects/debates. I then saw the thread titled 'Hates America' and out of pure curiosity read your profile, which states: "Member since June 25, 2005.
Profile:
I hate America! (no trains, ****ty cars, 3rd rate cell phones, crappy roads, inequality, hypocrisy...)".
Now, if you live here, shame on you for writing that where it can be viewed by so many. (Yes we do have a little thing called "FREEDOM OF SPEECH, maybe you have it in your home country, maybe not, but you should not abuse that power while visiting, it makes you look bad and disrespectful.) It also touches a nerve with quite a few people here, me especially. You see, that FREEDO...
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Profile:
I hate America! (no trains, ****ty cars, 3rd rate cell phones, crappy roads, inequality, hypocrisy...)".
Now, if you live here, shame on you for writing that where it can be viewed by so many. (Yes we do have a little thing called "FREEDOM OF SPEECH, maybe you have it in your home country, maybe not, but you should not abuse that power while visiting, it makes you look bad and disrespectful.) It also touches a nerve with quite a few people here, me especially. You see, that FREEDO...
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Trying to talk sense to people like this is a complete waste of time, all though I certainly appreciate that you took the time to say what you did Jeremy. Thank you kind Sir
Some people will just never understand sacrifice and what a wonderful country this is.
Some people will just never understand sacrifice and what a wonderful country this is.
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This country has a lot of flaws, and is currently heading down a dangerous and scary path, but that is no excuse to say you hate our country. Not everyone in this country is corrupt, and not all politicians are corrupt liars. We need to find the decent people who really want to make this place better and put them in power so that America can truly become the land of the free.
If you truly do not like what is happening in America, use your voice to make, create, and inspire change, not to judge and condemn the whole country.
If you truly do not like what is happening in America, use your voice to make, create, and inspire change, not to judge and condemn the whole country.
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I agree with everything but the ""not all politicians are corrupt"" bit.. Im sorry but living in this country and seeing what ive seen.. Everyones got their own agenda and the agenda of their financiers.. anyone who says otherwise is dilusional. evrything else is agreed though lefteye! đ
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I think that 99.9% of politicians are corrupt liars, but for logical reasons I said that most are corrupt rather than saying that all politicians are corrupt because if I would have said "all" then my entire statement would have been invalidated because there is at least one honest politician in this country.
So it is safer to say "Most, Majority, etc"
Happy Monday.
So it is safer to say "Most, Majority, etc"
Happy Monday.
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Nah, you just have to use logic, and when you do, it is harder to invalidate your claim!
Most people don't know how to use thier language which is why it is so easy to refute thier claims.
Most people don't know how to use thier language which is why it is so easy to refute thier claims.
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true! and happy blue monday to ya as well! đ what are we doing on this silly cingular forum anyways?? tmobile
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yeah, what are we doing here? I should pull out my magical broomstick and fly us back to our forum....WOOOOOOOSH!!!!!!!!!
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Shouldn't freedom of speech also apply to speech that you don't personally agree with? moto:'blah blah blah, America, we have freedom of speech, blah blah america, its better than sliced bread, blah blah, you can't possibly be american, blah blah blah, if you don't love america down to the last cold freedumb fryfrom the very last Mcfood carton in america then shut the heck up blah blah blah, America love it or leave it blah blah, I fight for america blah...'
If america is about freedom of speech (and the internet is not america, but that is another topic), if america really is this land of the free and home of the brave that I keep hearing at sporting events then america as a country can take one person griping about cell phones and cars...
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If america is about freedom of speech (and the internet is not america, but that is another topic), if america really is this land of the free and home of the brave that I keep hearing at sporting events then america as a country can take one person griping about cell phones and cars...
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dude, its off topic to be bashing blueboy's profile, and/or his politics as described above. Funny you weren't crying foul then.
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now that I've had my cry and a bowl of chocolate icecream, everything is much better, thanks đ
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Wow, you called it like it is. I totally agree with your last paragraph! Why can't we all try to live our lives in a humble peaceful manner? America thinks that she has to take part in this "I am better than you" competition. Um that's what the olympics are for?!
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You tell him Greyrat
Let this be a lesson to everyone. Freedom of speech only applies if you want to denigrate or criticise America. Blueboy has a right to say he hates America but Moto was way out of line for asking him to stop or to voice his opinion on the matter.
Did I sum up your views greyrat or do you think maybe people who like the country should be allowed to voice their opinions too?
Let this be a lesson to everyone. Freedom of speech only applies if you want to denigrate or criticise America. Blueboy has a right to say he hates America but Moto was way out of line for asking him to stop or to voice his opinion on the matter.
Did I sum up your views greyrat or do you think maybe people who like the country should be allowed to voice their opinions too?
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You are right about all of you issues, we as sales people are trained to deflect any problems and these four companies verizon, cingular, t-mobile, and sprint have a monopoly on service. THEY SHOULD NOT BE ALLOWED TO USE THE PURCASE OF PHONES AS A VALIDATING REASON FOR WHY WE AS CONSUMERS HAVE TO SIGN A CONTRACT FOR 2 YEARS. The landlines are accessible by any company and so should the airwaves. WE SHOULD BE ABLE TO SWITCH TO ANOTHER CARRIER WITHOUT PENALTY IF THERE IS A PROBLEM NO MATTER WHAT THE CASE.
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Yes, and people should be judged on their actions and not their appearance, and politicians should be elected based on their skills as leaders of the community and their grasp of the issues facing their constituents instead of being mouthpieces for special intrest lobbies with huge piles of cash, and women should be able to safely walk across their campus or neighborhood, and children shouldn't be able to shoot each other with handguns purchased on the black market and movies shouldn't be preceded by 25 minutes of advertising, nor should popcorn be more than 1.50 for a large bucket... but the world unfortunately doesn't act as it should.
Maybe my fundementalist friends are right and original sin has something to do with this...
Maybe my fundementalist friends are right and original sin has something to do with this...
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Hey I had someone call in just this week wanting to escelate directly to Stan. No offence to Stan but personally I think with him being in charge of the corporate side of cingular and working on running the company I would rather be troubleshooted by a rep whos trained to handle your issues on a daily basis. However I do know your pain... I too would get irritated if my ideal troubleshooting involved calling the company back and getting someone new every time I power down the phone to try the next step.
**Your way**
Call, explain situation, disconnect to see if feature works. Call, explain again, power down phone to try something else. Call, Explain, power down again to try something else. Call, Explain, power down to remove battry and sim...
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**Your way**
Call, explain situation, disconnect to see if feature works. Call, explain again, power down phone to try something else. Call, Explain, power down again to try something else. Call, Explain, power down to remove battry and sim...
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