Agents Vs. Company Employees (Round 2) ::ding ding ding::
--Yes this is a repost--but i needed to take the floor for a moment and share my point--
I agree 100% with you nygiants about company store employees. I'm out here in McKinney, a suburb of Dallas, and we have (I feel) the best reputation in town, and we're an agent location. The local 'blue' store, while im sure they can be helpful sometimes, typically pisses off their customers and they come up here for better customer service.
The motiviation behind the excellent customer service is the fact that we have to rely on repeat business to make money. I make about 3/4 hourly rate compared to a company RSO or blue store, and a really crappy comm reate to boot. (that is why I'm leaving the company) HOWEVER- I had one customer tell me...
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I agree 100% with you nygiants about company store employees. I'm out here in McKinney, a suburb of Dallas, and we have (I feel) the best reputation in town, and we're an agent location. The local 'blue' store, while im sure they can be helpful sometimes, typically pisses off their customers and they come up here for better customer service.
The motiviation behind the excellent customer service is the fact that we have to rely on repeat business to make money. I make about 3/4 hourly rate compared to a company RSO or blue store, and a really crappy comm reate to boot. (that is why I'm leaving the company) HOWEVER- I had one customer tell me...
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excuse me but where's the Agents Vs. Company Employees (Round 1) ::ding ding ding thread?
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T-Mobile works in McKinney? No way!! You don't work at the location off 75 and White do you? Or are you on University?
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Im moving to Frisco. I wouldn't sell T-Mobile in McKinney-coverage ain't up to snuff yet. But I'm in the store at 380 and Redbud (across from the old Wal-Mart) until this Friday. Then I start T-mo by Stonebriar mall. Better credit, in addition to lower credit standards=more acts.
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One thing you said interested me a lot. the remark about the "Indian guy" you had trouble understanding. If this is some one who may be in a call center in Mumbai india then this may not be a Cingular employee, but may instead type of a contractor. In these cases where you may or may not be able to understand the party you're talking to ask them to transfer you to an American call center.When you are done, place a call, email or write a letter to corporate hequrtrs of whatever company you are dealing with and explain to them you prefer to do business with an AMERICAN center in the UNITED STATES! As long as we let corporate America send AMERICAN JOBS to other countries to save on expenses then we will continue to have less AMERICAN dollars i...
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I would completely agree with outsourcing as a ridiculous means. I have known several people to be the victim of that. CS reps in general are stressed out, overworked, and underpaid here. Unfortunately, any given company would be glad to pay some foreign prodigy with 5 billion college degrees $15,000 per year in india (which from what I understand is a very good living over there) to do the same job for what an An American would expect to be paid twice that for. (not just cellular carriers).
You don't want to sound prejudiced, but at some point you really do have to say something. When it gets to the point there is a language barrier, there is a problem.
You don't want to sound prejudiced, but at some point you really do have to say something. When it gets to the point there is a language barrier, there is a problem.
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Well outsourcing is something that we have to deal with. But I really think for something as serious as a job interview process, it would make more sense to keep it stateside. This argument went WAY off base. 🤣 Getting back to my original point- I feel that because we as agents can't do as much as corp. employees and don't get paid as much, we (typically) have to make up for it with excellent customer service. We rely on repeat business to make our money. UNFORTUNATELY- MOST of our business is repeat business (upgrades.) With Cingular already surpassing 50 million, I think its time for me to move on to a company with more opportunity for growth.
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