Agents Vs. Company Employees (Round 2) ::ding ding ding::
I agree 100% with you nygiants about company store employees. I'm out here in McKinney, a suburb of Dallas, and we have (I feel) the best reputation in town, and we're an agent location. The local 'blue' store, while im sure they can be helpful sometimes, typically pisses off their customers and they come up here for better customer service.
The motiviation behind the excellent customer service is the fact that we have to rely on repeat business to make money. I make about 3/4 hourly rate compared to a company RSO or blue store, and a really crappy comm reate to boot. (that is why I'm leaving the company) HOWEVER- I had one customer tell me...
You don't want to sound prejudiced, but at some point you really do have to say something. When it gets to the point there is a language barrier, there is a problem.