Phone Scoop

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Radio Shack

poloco65

Dec 31, 2005, 6:07 PM
went to my local radio shack and the sales rep said starting new years day they will have cingular..my question is,the rep at radio shack told me they will have the black razr v3 for $29.99.I asked him if there were any data packages to buy or any rebates and he said no!! if this hold true,is this a good deal even through radio shack??? i have a mall gift certificate i got for x-mas and was told by radio shack i could use this toward the phone.so for basically $9.99 i can sign up for cingular....to good to be true,any thoughts and or opinions would be great....HAPPY NEW YEAR TO ALL....
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cingular77

Dec 31, 2005, 6:25 PM
I can actually believe what this rep is saying, because occasions like tomorrow with Cingular launching through RadioShack stores is MONUMENTAL so when something like this roles around you have to take advantage. Sorta like when Cingular first formed there were no credit checks for a limited time. So, with all that being said.... DIG IN!!!!!!!!!!!
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poloco65

Jan 1, 2006, 8:30 AM
well,guess the sales rep was wrong,there are two rebates of 40 dollars and 70 dollars..must be in good standing and send in your 2nd bill showing paid to date with no disconnects and all that other crap....just went to radio shacks web site and read this.....gotta think now...is it worth it..
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Cellular Dude

Jan 1, 2006, 9:47 PM
No its not - Go to an agent. Not a corporate glom or Radio Shack. Your just a number to the big companies, to an agent your a customer. Agents usually have someone that can assist you with everything from phone issues, billing issues to a loaner phone. Corp has to open a manual to figure out what the next step is. As for Radio Shack, how the hell can they know more then just the basics about everything they sell? You gonna buy a cell phone from a guy that sells remote control cars, tv's and computers? Oh - They sell light bulbs, fuses and speaker wire too. Come on - buy from someone that specializes in the product you want. Someone that cares about your needs. Someone that needs your business to survive. That kind of place will appreciate yo...
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tb0ck

Jan 2, 2006, 9:33 AM
Amen, only if everybody would think like that. Your going to pay a little extra at my store but the interaction will make up for it. I dont think radio shack or best buy are going to send you thank you cards, or call you every couple of weeks just to make sure things are going good. Those guys are order takers not sales consultants.
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TenMidgits

Jan 2, 2006, 11:28 AM
Plueeze....this is not 10 years ago.

You don't need to gp to ATT to by a landline phone. Any dweeb can sell Cell phones and in fact do. It's not brain surgury and does not require any advanced education.

Radio Shack sells more phones then many Agents. As does Best Buy and even Wal Mart. NO one who sells phones "cares about our needs" really. They care about their commission more. That phonecall asking if everything is ok a couple weeks later is just as annoying as a waiter who keeps inturupting your meal asking the same question and is not worth the PREMIUM agents charge for simple cell phone service and overpriced Chinese accesories.
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Shoota

Jan 3, 2006, 2:02 PM
TenMidgits said:
Plueeze....this is not 10 years ago.

You don't need to gp to ATT to by a landline phone. Any dweeb can sell Cell phones and in fact do. It's not brain surgury and does not require any advanced education.

Radio Shack sells more phones then many Agents. As does Best Buy and even Wal Mart. NO one who sells phones "cares about our needs" really. They care about their commission more. That phonecall asking if everything is ok a couple weeks later is just as annoying as a waiter who keeps inturupting your meal asking the same question and is not worth the PREMIUM agents charge for simple cell phone service and overpriced Chinese accesories.


pwned^^ Laughing
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SForsyth01

Jan 3, 2006, 1:58 PM
Cellular Dude said:
No its not - Go to an agent. Not a corporate glom or Radio Shack. Your just a number to the big companies, to an agent your a customer. Agents usually have someone that can assist you with everything from phone issues, billing issues to a loaner phone. Corp has to open a manual to figure out what the next step is. As for Radio Shack, how the hell can they know more then just the basics about everything they sell? You gonna buy a cell phone from a guy that sells remote control cars, tv's and computers? Oh - They sell light bulbs, fuses and speaker wire too. Come on - buy from someone that specializes in the product you want. Someone that cares about your needs. Someone that needs your business to surviv
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frostbite303

Jan 4, 2006, 1:55 PM
nah corporte is better on all levals going to an agent just makes for more problems when the customer finally goes into a real store (corporate) wether hes trying to pay the bill or return an item or get an accesorry that has a warrenty
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SForsyth01

Jan 4, 2006, 3:55 PM
frostbite303 said:
nah corporte is better on all levals going to an agent just makes for more problems when the customer finally goes into a real store (corporate) wether hes trying to pay the bill or return an item or get an accesorry that has a warrenty

idiots. Rolling Eyes

IT ALL ADDS MONEY TO THE BOTTOM LINE!!! NO MATTER WHICH CHANNEL YOU PURCHASE THROUGH.
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Kiafice

Jan 5, 2006, 2:58 PM
frostbite303 said:
nah corporte is better on all levals going to an agent just makes for more problems when the customer finally goes into a real store (corporate) wether hes trying to pay the bill or return an item or get an accesorry that has a warrenty


This post makes you sound stupid. How does a agent make more problems? Paying a bill is a problem at a agent store? Thats news to me. I have customers that come in my store to pay there bill all day long because the three corporate stores in my city (Sacramento) usually always have long wait times. Returning products is a problem at a agent store? All our accessories come with a lifetime warrenty and we do returns just like anyone else would. In my city c...
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frostbite303

Jan 6, 2006, 2:02 PM
Kiafice , what market are you in ,becuase in my market agent stores cant accept returns from customers that bought ther equipment from a corporate store nore can they pay there bill or even fix problems on there bill, and when i say problem i mean annoying becuase i have to take the time out of my sellin process to explain the difference between agent stores and corporte stores and what to look for, and on top of that so far ive only seen un happy results from agent stores on the customers behalf. and i understand that the money is all going to the same place and were all a big team to help our customers
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phatbasstard

Jan 9, 2006, 11:45 AM
UNHAPPY RESULTS? tell that to the customers i see every day that come in on referral not a day gos by where someone don't come in and say so and so sent me. and my (indirect)location has only been open 8 months
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crazyeaglefan236

Jan 11, 2006, 10:16 AM
I suppose a car salesman would say it doesn't matter what dealership you buy your F-150 from...just as long as you buy Ford!


Not...
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mes3010

Jan 3, 2006, 4:45 PM
I agree with Cellular Dude you may save money upfront but if you ever have questions or problems radio shack will not be as likely to help you as an agent.
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TenMidgits

Jan 3, 2006, 9:43 PM
No one will (or should) be more helpful then a call to Cingular though in the end its their responsibility becasue in the end they are getting all the checks made out to them.
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texaswireless

Jan 4, 2006, 1:38 PM
Ahhhh, the world of theory.

Considering you are retired and have limitless time available to you I can understand why you enjoy calling a number to get help. Waiting on hold rather than having a face to face relationship THAT DOESN'T COST A CENT MORE is not important to poeple like you who have unlimited time to waste.

For those who want results and enjoying having someone who will work for them to make things right (because they have a vested interest in your happiness, not just their hourly check), find a good sales rep and stick with them. Yes, it may take some time but all things that are worth while require a little work.

It's called human nature and reality. Theory rarely is as simple.
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AshDizzle

Jan 5, 2006, 12:40 PM
Amen
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TenMidgits

Jan 11, 2006, 9:26 AM
Ah but a face to face relationship DOES cost many many cents more. Thats why the prices of phones and accessories are so much more at Agent and Corporate storefronts then the Radio Shacks, Wal Marts, Best Buys and the INternet.
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texaswireless

Jan 11, 2006, 12:22 PM
How can you be so wrong so often?

With the exception of Wal-Mart, Cingular agent stores have no higher prices on accessories than any other national retailer, period.

And when it comes to Wal-Mart they consistently are unable to carry the products that CONSUMERS demand. You want a cheap BT headset, Wal-Mart has them. You want a quality headset, your locally owned agent store has them and will even give you a deal.

Just because YOU are cheap doesn't mean consumers in general are cheap. Customers want QUALITY as well even if you don't.
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colione112

Jan 3, 2006, 6:55 PM
well... i kina take offense to that being a corp rep. WE don't use a manual. True there are rules to follow, but we don't live by a manual. We do what needs to be done to either help a customer fix a problem, or enhance their service.

WE are TRAINED to take care of phone issues, oh, and yea we don't have to call in to fix billing issues, we do it right in the store.

As far as loaner phones, we do have em, but we don't give the razr for a loaner. You get a basic phone to make and receive calls on.

Now, if your done insulting me, there are customers to attend to.
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DarkStar

Jan 4, 2006, 12:35 PM
Oh please. I know more about cellphones than 99% of all the people in the world. I work for Radioshack and customers are my bread and butter. I will bend over backwards to get them to come back. You have no idea what you are talking about.
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SForsyth01

Jan 5, 2006, 10:22 AM
DarkStar said:
Oh please. I know more about cellphones than 99% of all the people in the world. I work for Radioshack and customers are my bread and butter. I will bend over backwards to get them to come back. You have no idea what you are talking about.

And people who gloat like this are normally the ones who won't do $hit. And this is coming from a customer, not a Cingular employee.
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DarkStar

Jan 6, 2006, 12:27 PM
No, no not gloating. Defending. There is a lot of misconception about Radioshack employees. I will go out of my way to help a customer. Not because I have to but because I want to.
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SForsyth01

Jan 6, 2006, 12:54 PM
DarkStar said:
No, no not gloating. Defending. There is a lot of misconception about Radioshack employees. I will go out of my way to help a customer. Not because I have to but because I want to.

You must be a store manager. Because I have a friend that is a store manager and he is the same way as you, but his employees leave alot to be desired. Radio Shack doesn't pay their salespeople enough to make them care. At least that is what he thinks the problem is.
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JGreen

Jan 6, 2006, 2:03 PM
w/ all due respect 2 both darkstar & SForsyth01 i also work 4 rdshk in nymetro & not a mngr but a regular sales assoc. & while i don't know 99% about cellphones specifically like darkstar, my overall product knowledge is better than probably 97 or 98% of all other rdshk employees mngr or otherwise

as 4 cust care i frequently get min wage cause i will do just about anything humanly possible 2 keep my cust happy so i frequently don't even break commission while others in my store get paychecks or $600 or $700 i get $200 or $300 cause cust care is my priority & there are a few others like me in my district (39 stores) alone, 4get about the rest of the country

i admit i haven't fully absorbed all the cingular info & procedures YET but i...
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DarkStar

Jan 6, 2006, 6:52 PM
I used to be a manager. They don't pay managers that well in california either. I think your friend is right. For the amount of knowledge we are required to know we should be payed more.
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gizzo fizzone

Jan 5, 2006, 11:29 PM
Cellular Dude said:
No its not - Go to an agent. Not a corporate glom or Radio Shack. Your just a number to the big companies, to an agent your a customer. Agents usually have someone that can assist you with everything from phone issues, billing issues to a loaner phone. Corp has to open a manual to figure out what the next step is.


lol sorry but i have seen this thread develop and but didnt read it till now. thats some strong statements you made there but i want to know how that is justifiable. you basically said that a corporate employee doesn't know as much as an agent. how can an agent know more about the policies and proper procedures than a person that actually works for the corporation. thats kind...
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colione112

Jan 6, 2006, 1:29 AM
I agree with you 100%

There are some very good agent locations out there, but the majority have bad reputations for a reason. I can't tell you how many times people come into my store (corp) because the agent nearby sold them a used phone. Thankfully they are gone now, so that problem is gone.

Another problem is, we are still removing features from customers accounts that they didn't want, even though the agent location closed in nov...
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thickjake

Jan 6, 2006, 11:27 AM
Amen, brother!
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ralph_on_me

Jan 6, 2006, 1:03 PM
Agents can fix billing issues easily, and we can also get credits put onto a customers account if you know the right fax number.

What does the IMEI number have to do with anything? I still have a v400 imei on my account and I'm using a treo and a rokr on a daily basis. IMEI's don't mean crap as far as service is concerned.
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gizzo fizzone

Jan 6, 2006, 4:03 PM
well imei may not affect service but it has a lot to do with warranty issues. if you are trying to warranty out a phone and the imei does not match on your account you are pretty much S.O.L. in my customers case, if he had a warranty issue he would of not been able to do it cuz the wrong imei was not on the account.
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SForsyth01

Jan 6, 2006, 4:36 PM
gizzo fizzone said:
well imei may not affect service but it has a lot to do with warranty issues. if you are trying to warranty out a phone and the imei does not match on your account you are pretty much S.O.L. in my customers case, if he had a warranty issue he would of not been able to do it cuz the wrong imei was not on the account.

Not true because I have 2 phones, both purchased from Cingular, and only 1 line of service. I have never had a problem getting either phone replaced under warranty.
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gizzo fizzone

Jan 6, 2006, 10:36 PM
ok i can see where this is going to go. look no offense but company policy for a service provider warranty exchange is to only do it for the serial number that is associated on your account, the goes for insurance. is this the case every time, no. us folks on the corporate level will try to warranty it out if we can find a proof of purchase. this is probably your case and if so, good for you buddy because theres millions of people that end up azzed out. and why you ask? because the serial number doesnt match and they bought it from a cingular agent that didnt do there job and input the right imei on the customers account. there is no proof of purchase because it wasnt bought directly from cingular. service provider warranty exchange is actu...
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sangyup81

Jan 10, 2006, 3:56 PM
didn't you say it was a used phone? how would a used phone be warrantied?
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gizzo fizzone

Jan 16, 2006, 10:31 PM
the customer said it was the demo phone from the agent store so basically it still would of had a warranty from the original date of purchase on the receipt.
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frostbite303

Jan 6, 2006, 4:35 PM
um it might not affect you if your a sales rep and get phones on a regular basis but if your a customer and you have the wrong imei then......they wont be able to do XBM or insurance exchange ....so yea
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SForsyth01

Jan 6, 2006, 4:38 PM
frostbite303 said:
um it might not affect you if your a sales rep and get phones on a regular basis but if your a customer and you have the wrong imei then......they wont be able to do XBM or insurance exchange ....so yea

This is not true. I have 2 phones (RAZR and S710a) and only 1 line of service. Therefore one IMEI can only be on my account at any given time. And I never had any problem getting either phone replaced through XBM no matter which IMEI was on my account.
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frostbite303

Jan 6, 2006, 4:33 PM
my thoughts exactly gizzo-fizzone, same thing happens in my store customers get sent in by agents becuase that cant return phones(sold from a company store) or access there account info
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crazyeaglefan236

Jan 11, 2006, 10:38 AM
Actually I would prefer to take my car to a local mechanic. But because it is under warranty I have to take it to the dealership. It is common knowledge that 9 times out of 10 the local mechanic will get it right when the dealership screws it up over and over again. Usually the local mechanic that ownes his own shop does know more then a dealership mechanic. That is why he is in business. If he screwed things up he would be out of business. The dealership screws it up...doesn't matter, it is under warranty. You are forced to take it there for warranty work.


Can we fix mistakes on customer's accounts? Directly...no. But we can find the issue and contact customer care armed with the information needed to fix the account. I have ...
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crazyeaglefan236

Jan 11, 2006, 10:39 PM
crazyeaglefan236 said:
Actually I would prefer to take my car to a local mechanic. But because it is under warranty I have to take it to the dealership. It is common knowledge that 9 times out of 10 the local mechanic will get it right when the dealership screws it up over and over again. Usually the local mechanic that ownes his own shop does know more then a dealership mechanic. That is why he is in business. If he screwed things up he would be out of business. The dealership screws it up...doesn't matter, it is under warranty. You are forced to take it there for warranty work.


Can we fix mistakes on customer's accounts? Directly...no. But we can find the issue and contact customer care armed with the info
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crazyeaglefan236

Jan 16, 2006, 11:35 AM
bump
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nygiants

Jan 14, 2006, 1:50 PM
you say that we can't give credits and all this other stuff, well buddy your company wont give us the ability to do that! We can't even take a cash payment you think this is our fault? Don't tell me you are better sales people, you just have more training! It's sounds like to me you even got a upgrade out of the deal so why are you crying over it? if I wanna keep my job I have to be good at it and i don't have union backing either! You guys sit there pull in your fat hourly and your over piad commisions! then cry about us because we out sell you every day! Im in Olympia, Washington and our corp. store is full of a bunch of jack jaw morons, that cry about any thing we do up here and i fell for any customer I have to send to them. Hey I...
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a99tandem

Jan 14, 2006, 3:51 PM
I agree 100% with you nygiants. I'm out here in McKinney, a suburb of Dallas, and we have (I feel) the best reputation in town, and we're an agent location. The local 'blue' store, while im sure they can be helpful sometimes, typically pisses off their customers and they come up here for better customer service.

The motiviation behind the excellent customer service is the fact that we have to rely on repeat business to make money. I make about 3/4 hourly rate compared to a company RSO or blue store, and a really crappy comm reate to boot. (that is why I'm leaving the company) HOWEVER- I had one customer tell me "if possession is 9/10s of the law, then customer service is 9/10s of a sale." Makes perfect sense to me.

I really t...
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gizzo fizzone

Jan 14, 2006, 10:35 PM
Hey dipsh*t if you completely read my post then you would of relized that i was only askin a question. Sh*t i wish you guys could give credits for your f ups so i wouldnt have to deal with them. as a matter a fact one agent did say that and that is y i asked but now you are saying something different, go figure. Better sales people? dont beleive that that was my arguement at all, simply the fact that we know more due to the "training" we get. go ahead and admit you mad cuz you are an agent. you basically upset cuz you cant do all the things corp. can do. the funny thing is why would a company want a second party business handling there bottom line? you probably even feel that sh*it like that is owed to you. your ignorance only fu*king prove...
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texaswireless

Jan 15, 2006, 2:16 AM
Feel Better?
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gizzo fizzone

Jan 15, 2006, 9:54 AM
ha ha. tex man throw your boy nygiants a tampon would ya.
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nygiants

Jan 16, 2006, 6:06 AM
Well well proveing my point for me thank you gizzo! lets get some stuff straight ok.

I don't feature slam and I get rid of any one who does in my booth! Don't group me in with all thoes other agents you jack jaw moron!

Sell more due to lower priceing? Well my friends at a corp store in a town close to olympia tell me that you can price match! So what up now you saying you can't? Oh a corp person saying some thing diffrent from another corp person. You are nothing but caddle in a field of cingular sales people, what are you going to do when cingular sends you to slaughter? Wow man get a clue and learn how to sell. Cuz you can't even sell me on why cingular is better to work for then a agent. Oh and tex i like the little plas...
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texaswireless

Jan 16, 2006, 2:10 PM
No string?
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gizzo fizzone

Jan 16, 2006, 4:16 PM
lol how cute, this b*tch is enjoying his period. man you are really getting away from what i was originally saying. i dont have an argument about who is better, i said that corporate knows more than a 2nd party agent as far as policy and procedure of the company. feature slamming like i said is done by a lot of people both direct and indirect however in my area its mostly agents, again im in Florida not up north. we cant price match here in our region so f*uck you. you pretty much are tryin to dog out corporate employees as a whole so i'll do the same and put you in the category of f*uck ups. i've been in this forum for a little while and i know theres a lot of corp. and agents here. everybody's there own person but generally speaking you a...
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jenijones2005

Jan 16, 2006, 6:47 PM
Laughing Being a cingular employee myself in a call center. I would have to differ in regards to the help that agents are to our customers. If going through an "agent" is the way to go since corp. store don't know what they are doing. Then tell me why so many "agents" call in to customer service in regards to billing issues, problems with phones etc. The agents pawn them off on us, all they are worried about is there commission and given broken promises. I love to handle these people because the service I provide to them is to get all their problems straight. And the agents you guys price what you want on phones. I had gone into an agent to see what the prices were on the phone that I had at the time and they wanted 100.00 more for the p...
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gizzo fizzone

Jan 16, 2006, 10:25 PM
amen sister
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Cellular Dude

Jan 5, 2006, 11:55 PM
Who is signing up? Guess you got your cell phone there too.
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xIsamuTM

Jan 6, 2006, 12:24 AM
cool. I can get my eyes worked on while getting my tires rotated. Boy, I hope they don't get the two mixed up.
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SystemShock

Jan 6, 2006, 9:45 PM
xIsamuTM said:
cool. I can get my eyes worked on while getting my tires rotated. Boy, I hope they don't get the two mixed up.

What would be worse? Gettin' your eyes rotated, or your tires Lasik-ed? Shocked
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SystemShock

Jan 6, 2006, 9:46 PM
SystemShock said:
xIsamuTM said:
cool. I can get my eyes worked on while getting my tires rotated. Boy, I hope they don't get the two mixed up.

What would be worse? Gettin' your eyes rotated, or your tires Lasik-ed? Shocked

Actually, I jus' realized that they kinda do rotate a dude's eyes in that new movie 'Hostel', so that would seem to be worse by a country mile.
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TenMidgits

Jan 6, 2006, 4:01 PM
Cellular Dude said:
Who is signing up? Guess you got your cell phone there too.


LOL you are equating eye surgury with the ourchase of a cell phone? Nice stretch.......

IF Wal Mart had opthamologists renting space like Opticians an doing lasik at 1/2 proce they would do a lot of business. Wal Mart is only the roof they operate under.
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SForsyth01

Jan 6, 2006, 4:40 PM
TenMidgits said:
Cellular Dude said:
Who is signing up? Guess you got your cell phone there too.


LOL you are equating eye surgury with the ourchase of a cell phone? Nice stretch.......

IF Wal Mart had opthamologists renting space like Opticians an doing lasik at 1/2 proce they would do a lot of business. Wal Mart is only the roof they operate under.

Walmart is not "only the roof they operate under." They are also the corrupt management they represent. Walmart has the worst morals of any organization I have ever seen. They are killing America and until people like you realize that, our economy will continue to suck.
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TenMidgits

Jan 6, 2006, 9:02 PM
Our economy is doing well!! any time people spend less for more it helps the economy. Thats why with each tax cut the economy does well. more money in more pockets.

Home sales at an all time high. That does not happen in a bad economy. unemployment at 5%. Again a statistic not reached in a bad economy.
Stocks have been rising over the last few years. Another sign of a good economy. If it were not for the higher oil prices we would be deep in inlation territory due to such a good economy...

No Wal Mart helps people save money. Anytime one can save money thats a good thing. Paying more for goods for sheer profit to a family owned garden store is not as helpful as millions paying less for the same goods by a company employing thousands ...
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SForsyth01

Jan 9, 2006, 8:17 AM
TenMidgits said:
Our economy is doing well!! any time people spend less for more it helps the economy. Thats why with each tax cut the economy does well. more money in more pockets.

Home sales at an all time high. That does not happen in a bad economy. unemployment at 5%. Again a statistic not reached in a bad economy.
Stocks have been rising over the last few years. Another sign of a good economy. If it were not for the higher oil prices we would be deep in inlation territory due to such a good economy...

No Wal Mart helps people save money. Anytime one can save money thats a good thing. Paying more for goods for sheer profit to a family owned garden store is not as helpful as millions paying less for the same go
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texaswireless

Jan 11, 2006, 1:03 PM
As a "little" business I must strongly disagree. I also know many other "little" business owners who are doing quite well at this time.

The problems are deeper than you describe. Everyday I meet people who come from overseas to meet the demand for higher paying, higher education jobs. Americans, more and more, are not qualifying for these jobs. Over the past decade I agree with the premise that many experts suggest, many Americans are lazy. Why is there a nursing shortage? Why is there a doctor shortage? Why is there an engineer (pick your specialty) shortage? Because the ITT technical institutes of the world can churn out an "educated" person in 1/3 to 1/5 of the time it takes to get a true education. Why do you think there is a...
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TenMidgits

Jan 16, 2006, 7:18 PM
No education warrants big pay in and of itself. There are plenty of historic and current examples of wealth generated by opportunity and entrepreneurship regardless of education.

In Las Vegas HS grads make over $1500 a week dealing cards, bartending and delivering drinks.
Many entertainers routinely earn high pay with no college education.

Timeshare sales reps earn over 100K working part time. No education needed there. Always jobs available because it takes a motivated person to sell and the rewards are there.

Americans are indeed lazy and thats why there are plenty of jobs for border crossers and legal immigrants. They are not obsessed with having the latest phone or car or TV. They are obsessed with becoming successful and...
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TenMidgits

Jan 16, 2006, 7:10 PM
No one ever got a job from a poor man.

STOCKS HAVE BEEN STAGNENT? I beg to differ. Stocks
are at 4 year highs!!!! The real estate mortgage market is at more than 30 year lows!

You need to do some reading son and try to grasp whats really going on before you embarrass your self.

ALL BIG business was at one time a SMALL business ran by very smart entrepreneurs. THATS how one gets big and successful. Not by whining about the "other guy's" success. By BEATING the other guy.

Perhaps a socialist society would offer you more opportunity. Many liberals believe in the Robin Hood mentality.
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crazyeaglefan236

Jan 11, 2006, 10:46 AM
Boy are you way off base. Padding the lining of a board of directors instead of supporting a local business that puts money back into the local economy.

Wal-Mart is evil. Just ask some local people that put up a shop in Wal-Mart only to be kicked out when their lease is up to Wal-Mart replace with their own clerks. Basically you train Wal-Mart as to how to run your operation (Hair salon, picture studio, nail salon...whatever) and then they use you and kick you out. You may have three employees that make commission of 30k to 40k per year. You make 40 to 50k per year. Wal-Mart makes their rent space. (Believe me, these numbers are no exaggeration...my wife owns her own salon) Then your lease is up and Wal-Mart won't renew it. Ins...
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newhire05

Jan 16, 2006, 5:48 PM
I dont entirely agree with either opinion, but another way to look at it--- Walmart does underpay associates. However, they do sell goods/services at a lower price so those associates can afford them. I get my oil changed at Walmart for maybe 24 bucks, they guarantee the work. Valvoline next door charges 30+. Which makes more sense as an individual consumer?

Of course from a regional pov, Walmart isn't a good thing. With how fast new stores are opened and the rate of growth, there is a tremendous opportunity for backlash.

But as a single dad, cheap diapers are mos def a great thing.
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texaswireless

Jan 11, 2006, 12:57 PM
Holy Crap Batman I agree with you on this one.

I just disagree with your premise that agents charge more.
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SystemShock

Jan 6, 2006, 9:39 PM
SForsyth01 said:
Walmart is not "only the roof they operate under." They are also the corrupt management they represent. Walmart has the worst morals of any organization I have ever seen. They are killing America and until people like you realize that, our economy will continue to suck.

Walmart does treat their employees pretty ghetto. Sad

I knew a cat who worked at one for awhile. Walmart couldn't even PAY the man on time.. his checks would sometimes come almost a month late. An' Walmart always had a different excuse fo' why that was so.

Jesus H, I guess his minimum wage check was breakin' Wallymart's multibillion dollar bankroll or somethin'. That s*** is broke. Shocked
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SForsyth01

Jan 9, 2006, 10:49 AM
SystemShock said:
SForsyth01 said:
Walmart is not "only the roof they operate under." They are also the corrupt management they represent. Walmart has the worst morals of any organization I have ever seen. They are killing America and until people like you realize that, our economy will continue to suck.

Walmart does treat their employees pretty ghetto. Sad

I knew a cat who worked at one for awhile. Walmart couldn't even PAY the man on time.. his checks would sometimes come almost a month late. An' Walmart always had a different excuse fo' why that was so.

Jesus H, I guess his minimum wage check was breakin' Wallymart's multibillion dollar bankroll or somethin'. That s*** is bro
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stephen5688

Jan 1, 2006, 10:40 PM
When did Cingular ever have a no credit check promo? And did they advertise this?
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colione112

Jan 3, 2006, 6:50 PM
the razr is 29.99 after a 70.00 and 40.00 rebate. It's on the radioshack website in case u need confirmation. oh yea, our store is matching it... with no rebates!!!!
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texaswireless

Jan 5, 2006, 7:26 PM
What market?
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colione112

Jan 6, 2006, 1:26 AM
philly/sj/del
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CS2006

Jan 16, 2006, 6:36 PM
Okay,
As I read this thread I can see a few of things that people are concerned with.

1) The quality of activation from a RadioShack store

2) The level of customer care from a RadioShack associate

3) The level of professionalism at RadioShack

You are right to be concerned with these things. I am too. The difference is that I am concerned with it about 50 hours per week. I am a retail store manager and I agree we need to do some work in those areas. But what dealer doesn't? As a manager I do not request, I demand a level of professionalism from my staff. As for the amount we pay I have people making over $20.00 per hour. They are motivated professionals who stick with the customer care issue and do all in their power to resolve ...
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V60c

Jan 16, 2006, 7:30 PM
All very true, plus as a sales associate I've been pleasantly surprised with the ease of Cingular's activation system. I've done all of the major types of activations (new adds, familytalk, upgrades, migrations, etc.) and they were all a breeze. Much quicker and easier than E*ROES. So its a lot less likely that a customers account will be screwed up by inexperienced salesmen (You didn't even have to be a rookie to have issues with E*ROES).

In addition, with Cingular we have some better resources for which to take care of the customer should a situation arise than we did with Verizon. And it's already known that RS has good deals on the phones, particularly for new customers.

While it's true that some people have had activations don...
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CS2006

Jan 16, 2006, 8:21 PM
True,
Another thing I have seen on this thread is that there seems to be some friction between dealers and corporate stores.
It all boils down to the indvidual associate, regardless of where they work. We hope to develop a good working relationship with the Cingular corporate stores as well as the other dealers in the market. Yes we compete for the customer, but the customer votes with their wallet on who has the best service. There is absolutely no reason to feel animosity towards each other.
I hope it is never said about the RadioShack reps that they trash talk other dealers, regardless of what they sell. I know I don't let my people do it. It is unprofessional.

A little lesson could be learned from the recent move from Verizon to ...
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GBULM1234

Jan 16, 2006, 9:16 PM
I will say this into response of what you just said, As a retail manager in a coporate store, I see constant mistakes from dealers, or national retail outlets. I think the lack of education on the policies and procedures of the company have as much to do with the hostility as anything. But I disagree with the notion customer's wallet is a reflection the service provided, I don't care how rude or inconsiderate you are to a customer if you are selling a 29.99 razr and I am selling a 149.99 razr, your going to put up with the BS because the price difference is so great. I think what most people are saying is that national retail and to some extent dealers try to undercut coporate stores with price and not service. The average american consum...
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GBULM1234

Jan 16, 2006, 9:18 PM
sorry I meant to say I do believe its a lack of communication from agents and corp stores.
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CS2006

Jan 16, 2006, 9:39 PM
Your point is well taken. From our side, it has often been difficult to get information from the carrier about products and services.
Some of the activation systems are poorly designed and allow you to unknowingly put conflicting items into the account and then activate that account. As for the $30.00 Razr it was an introductory offer to let our customers know we are now a Cingular dealer.
Once again it depends on what the manager of the individual store will tolerate in the customer service arena. I don't allow my people to "shark" our customers and I won't do it myself. Our customers are too great of an asset to our company. I will not excuse or even try to explain dealers, and even some of my own colleagues who think they can burn a c...
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JGreen

Jan 16, 2006, 10:35 PM
AMEN BROTHER & HALLELUJAH
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Iselltheshitoutofphones

Jan 17, 2006, 11:58 PM
To the Cingular corporate manager.....

Being an agent principal, I would love to be invited to all of your training and launch events as agent. I would love for a Moto or Nokia rep to come to my store to let me know of and play with up comming phones. Let me in on the new rate plan parties and meet and greet the "higher-ups" of Cingular.

Instead, I have to train myself. I take all of the Cingular University classes. I get information feed to me early by my colleagues who work for RSO's or who are Agent Principals for Premier locations. You speak of a lack of training......although I am an exclusive sub-agent who does better than many Premier location in the Dallas MArket, where is my love?

I get a monthly visit from my Cingular rep,...
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Floyd

Jan 18, 2006, 5:55 PM
AMEN BROTHA!
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ManOfTruth

Jan 18, 2006, 5:05 PM
Being a former customer service rep for major wireless company, I can honestly say that purchasing a wireless device from Radio Shack is the worst decision anyone can make. Radio Shack generally receive information about cell phones and rate plans through the same means as the general public, through a pamphlet. Radio Shack employees are usually more concerned with getting their commission rather than giving customers accurate information about wireless products or worst of all, they ignore whatever the customer has requested and put information into the system that is usually wrong. I received many many calls from customers upset over how Radio Shack did not inform them of very important information regarding their, or basically screwing up...
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