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COMMISSION CHANGES IN 2006

gizzo fizzone

Dec 21, 2005, 8:12 PM
Just wondering if anyone has heard of the new comp plan or any thoughts if you might think it will get better? Im on the fence right now about either stating with cingular and weathering out the storm or jumping ship and getting rescued by t-mobile. granted they are a smaller company but im looking at it from a money stand point. being a former blue rep is frustrating because i think about where i was and what the company is now. any thoughts????
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J7160

Dec 21, 2005, 8:34 PM
Hey, i agree...i heard couple days ago that migrations are going to start paying more like 10.00 per but thats all i heard.
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gizzo fizzone

Dec 21, 2005, 8:43 PM
if thats the case i would let cingular keep me bent over...
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J7160

Dec 21, 2005, 8:46 PM
Yeah...i was a blue rep also and commish sucks now but our store does around 250 to 300 migs a month and that raise would help SO MUCH. 😁
Also t mobile has the worst rssi in this area so would have to keep a cingular line here just to keep a phone that works if i started working there
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VanillaB

Dec 21, 2005, 10:16 PM
I heard that is is going to be better in 2006. i can't tell you all the specifics, but ask your manager and they should be able to tell you. Some things if they really go through would mean a lot better commission checks. so hang in there 🙂
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gizzo fizzone

Dec 22, 2005, 12:41 AM
yeah the only thing that my manager discussed was that they may give the same comp. on upgrade as they do on new activations, but i wouldnt be surprised if cingular did that and lowered the payout to make up for it. thats pretty much what they did in april. increased the payouts on activations but cut the commissions in half for features, in the end it was no big difference for blue employees as the tiering went into affect on net activations for the month after deacts. orange employees got the tiering on gross activations for the month. true they did not receive true-up payments however the true up never worked like they described it. in the end they pretty much got both blue and orange employees hyped up about the comp. but it worked diffe...
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nbostic

Dec 27, 2005, 5:49 PM
amen to that. i've seen smart, college-degree-holding blue reps (including myself) who made good money turn into a bitter hatred (not including myself) for Cingular with the pay cuts and benefits price hikes. I'm just happy because I'm moving finally from the store an hour away from home to the one 5 minutes away from home. I'm going to hold out hope that now that we're union, we might be able to do something to stop the indirects.
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TenMidgits

Dec 27, 2005, 6:03 PM
Yeah THATS gonna happn no that your UNION???

Unions ar the bane of good employees and company health. look at the UAW and the Airlines. Yeah the unions really reamed them. Now look at Union less Verizon. Look at em hard because they are doing everything right including compensating their much happier employees.

Nope the Union will bury Cingular as it has many other industries.
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nbostic

Dec 27, 2005, 6:17 PM
Look at UPS, grocery store clerks and teachers (they may not net a huge amount on their paychecks, but they get rediculous perks).

I'm not sure how guaranteed pay raises, collective bargaining on policies and a little bit of protection from some of the dumber managers is a bad thing.

Also, my store is completely filled (aside from myself) of Verizon defectors. And that's not just my store. So if it's so great at Verizon, why are their employees leaving for Cingular so quickly?

All of our "Orange" employees are happy working here, it's just those of us in the area that are "Blue" that are, well....blue.
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TenMidgits

Dec 27, 2005, 10:19 PM
Guarenteed pay raises for ALL...WOW. Even the worse performers get pay raises and the best performers dont get any more. Collective barginaing? I don't know about you but most people would rather negotite their own pay not allow someone else to decide their worth....

The Teachers's union is the worst. Look at the trend in grades and ability of teachers in "union" public schools verses the non union private schools.

I highly doubt all but the wore VEriaon employees are "leaving for Cingular so quickly"

Ususually the worse employees are the ones "protected" by a union and guarenteed pay raises whether or not they deserve them.

BTW At least managers are in charge of their own destiny and don't depend on some third party who is ta...
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nbostic

Dec 27, 2005, 10:30 PM
"At least managers are in charge of their own destiny..."
I have actually completed our Management Development Program in our district and am next in line for a store when/if one opens up. Let me tell you, NO manager in our area is in charge of their own destiny. They are all walking on eggshells because the higher ups are taking their money by cutting their commissions too and cutting their foot traffic because of their idiotic support of indirects, instead of their bread & butter direct stores. Managers have no security in our area. I'm the best employee for sales in our district, within the top 5 for a 5 state area and do all of my managers duties daily. I am glad to have a little protection right now, because management sure doesn'...
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gizzo fizzone

Dec 28, 2005, 4:43 AM
tenmidgits, i started this thread for people who work for the company, discussing our pay structure and possible changes in the future. being that you are not an employee and always try to sway consumers away from our retail stores y dont you take a back seat to this topic as it was posted for people who make their living by cingular and not for people like yourself that abuse our knowledge to go buy the product elsewhere. thanks
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TenMidgits

Dec 28, 2005, 12:30 PM
CAtch a clue. Managers are NEVER secure. By virtue of the position alone. Good managers are hard to find and deserve the big dollars they can command. People think managing people is an easy thing. It takes more then an MBA or management course to ecome a good manager otherwise anyone could be a coach which is really what a manager is.

It would be impossible to represent managers via aunion as it is a highly skilled position that involves an innate ability to motivate and lead.

No mamagers are never secure nor should they be. They are responsle for the livlihoods of many of those who they "manage" and are caught in the middle. A good mamger can keep both ends of that candle burning bright, workers and upper management. Unfortunately t...
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Cellular Dude

Dec 31, 2005, 6:44 PM
Ten-
I actually agree with what you said ! !
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Cellular Dude

Dec 31, 2005, 6:51 PM
Stop the indirects from doing what? Indirects get bullied by the corp stores. How does an agent migrate someone to a v188 for FREE when the V188 costs $140.00 and the commission for the migration is $110.00? Corp Cing is ALMOST as bad as Wal-Mart, Best Buy, Firefly and Amazon. I am not saying its your fault, you are only an employee, but the big corporations are trying to sqeeze out anyone that thinks outside the box.
I know TEN - Your gonna be all over this thread. Its ok - I hope you had a Merry Christmas.
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nbostic

Dec 31, 2005, 8:46 PM
Indirects in our market account for 60% of the activations, whereas as AT&T, corp stores were 60%. I have steadily seen my commission decrease and my cases of customer care for people who activated outside of corp stores increase. I worked indirect before I made the move to a corp store. I know from experience in a mall of 13 indirect dealers that we were for the most part liars and cheats and that when a problem arose, we sent people to the corp stores. In our area, we have exclusive Cingular agents that look identical to our stores, mess up the activations, then when we tell the customer that we can't exchange equipment etc., they yell and scream at US. I have many friends still in indirect and I wish them no harm, but the increased p...
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Cellular Dude

Dec 31, 2005, 10:11 PM
You got it ass backwards... Direct is where the problems start. At least thats the way it is in my town. You got a bunch of clueless idiots making $10.00 an hour that should be making $6.15 and they have no sales skills so they hide behind the corporate name and want to give a black eye to the agents. The only way they can sell a phone is to scare the customer away from meeting a real salesperson.
Admit it ! ! If you could sell a rubber in a VD Clinic you would have your own store making $150k a year instead of working in an enviroment that protects the weak.
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nbostic

Jan 2, 2006, 12:18 AM
I'll admit no such thing, it's nothing like that in our area. And in our area, having 1 agent location, unless you're working it full-time yourself as an ownere operator, there's no chance in hell you'd be making $150k per year. I worked for the largest chain of indirects who also has the largest network of sub-agents and I know what all of the sub-agents and all of the stores grossed per year and only a couple grossed over $150k, but that goes away really quickly once you start paying employees.
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Cellular Dude

Jan 2, 2006, 4:33 AM
Who is the Corp employee? Oh, thats right- You are...
Who is the owner operator? Oh, thats right- I am...
Guess I got a pretty good idea what I make.
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nbostic

Jan 2, 2006, 3:31 PM
I guess you're also illiterate. As I said, I worked for the biggest indirect with a sub-agent program in our area. I managed the commissions for the sub-agents and know, as I said before, in our area, that no single indirect location makes $150k a year profit. So either A) you're full of **** (which is what I personally believe) or B) you are the strange rare exception. As part of my MBA program, I learned a lot about business ethics and trying to mislead people into thinking that if they strike out on their own and go indirect is the most successful way in the cellular world is incredible unethical because it's a flat-out lie.
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Cellular Dude

Jan 2, 2006, 5:33 PM
I have 10 locations. I have some that do very well and some that do fair. I am a non-exclusive agent and represent several carriers.
My company grossed $3.4 Mil in 04 and will probably do close to $3.8 for 05.
Your MBA gives you the right to brag about your education, because I just escaped High School with a diploma. Although I would rather have my success than your MBA I will give you credit for going to school.
As for you not believing me. That is not my worry. It is your decision.
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nbostic

Jan 2, 2006, 7:24 PM
Like I said, you are the exception. I commend your business. While I was managing sub-agents though, I saw literally as many per month close as I saw apply with us to sell. MOST people are not as successful. I saw most of the employees of our company living in relative poverty. I can easily say that working direct, I make twice as much as I did as a manager of 8 stores for one of the top indirects in the area. Being the top salesperson in the 3 state area made me over 6 digits take home. For someone who has success with one store and is able to open additional stores, indirect can be good, but as I said, at least in our area, it is very rare. There are basically two successful indirects and a bunch of others that are happy grossing $...
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Cellular Dude

Jan 2, 2006, 10:28 PM
I do agree with you about the unfortunate demise of indirect agents. I see 2 mistakes most indirect agents make that cause their demise.
1) They listen to the carriers promises about going exclusive. Carrier's make it very attractive and extremely tempting to sign that exclusive agent contract. Dont do it. Period. Have atleast 3 carriers but no more than 4.
2) Do not try to compete with the direct stores. You have to have your own niche and be proud of it.
The people that go to Outback do not complain about spending $15.00 for a steak when they see the $6.99 T-Bone Golden Coral ad. Have a presentaion that make people feel good about spending money, offer them something they cant get anywhere else. I charge a $35.00 processing fee and a $...
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Iselltheshitoutofphones

Jan 4, 2006, 1:29 AM
Dude,

I am an agent principal to an exclusive Cingular Wireless location under a master agent in the Dallas market. I signed a non-exclusive contact but chose to carry Cingular only. One, it is the only thing that works well in my area and two, I couldn't sell any other product. I love Cingular and bleed orange.

My question is, why would I not want to sign an exclusive contract? My fellow colleages who are Premier dealers tell me that my store would no longer be my own. However....

I really would like to have some type of external signage. I have orange jacks and Cingular wireless on my door along with my store hours and agent name. I have a 7 foot inflatable jack that sits outside my store. I have to buy my Cingular branded accesso...
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Cellular Dude

Dec 21, 2005, 10:58 PM
What market are you in? Your store(s)?
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gizzo fizzone

Dec 21, 2005, 11:31 PM
im in central florida .
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gizzo fizzone

Dec 22, 2005, 12:43 AM
yeah the only thing that my manager discussed was that they may give the same comp. on upgrade as they do on new activations, but i wouldnt be surprised if cingular did that and lowered the payout to make up for it. thats pretty much what they did in april. increased the payouts on activations but cut the commissions in half for features, in the end it was no big difference for blue employees as the tiering went into affect on net activations for the month after deacts. orange employees got the tiering on gross activations for the month. true they did not receive true-up payments however the true up never worked like they described it. in the end they pretty much got both blue and orange employees hyped up about the comp. but it worked diffe...
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Floyd

Dec 22, 2005, 1:21 AM
yeah we are pretty frustrated right now too. do you guys charge more for phones for upgrades and migrations compared to activation prices. we have to or we would be losing money on upgrades. walmart and best-buy are killing us. i think cingular is really screwed up right now. but i really think they dont care at all about indirects at this point. they have radio shack (5000 locations) about to start selling cingular so they could care less if the indirects stayed with them or not. but what they dont know is that its creating a very unstable pricing structure that basically creates unhappy customers because they always feel like they are getting screwed. i could ramble for hours so ill just end here
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gizzo fizzone

Dec 22, 2005, 1:24 AM
no, im a corporate retail employee and our discounts are the same accross the board. it should be like that for everybody in my opinion, atleast its a pricing sturcture thats consistant and doesnt create micro-competition.
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Floyd

Dec 22, 2005, 1:27 AM
exactly, but if we charge the same price for some phones as they are on new activations, then we would actually be breaking even and not making a dime. losing money if they cancel. not worth it.
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gizzo fizzone

Dec 22, 2005, 1:36 AM
i c your point, but thats because on new acts theres an even deeper discount to attract the business. its almost ridiculous on some of the phone offers i see and thats where the problems lie. i can understand maybe a 10 to 20 percent higher discount at most on a indirect promo but damn giving away phones that corporate sells for 75 more bucks (and a lot of times much higher) is stupid. to me that means corporate is paying you indirects way to much and they should a. quit doing that or b. have better restrictions on how much a dealer can discount.
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Cellular Dude

Dec 22, 2005, 2:03 AM
Paying us to much? Not even close bro ! !
On a $39.99 rate plan we get $220.00 / $59.99 plan $245.00 and on a add a line or UG its like $110.00. You take those numbers and then look at the $99.99 Razor that I pay $260.00 for. $160.00 loss on a $245.00 comp? You cant pay the bills on that. Try running those figures on a add a line or an upgrade, huge loser.
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gizzo fizzone

Dec 22, 2005, 2:42 AM
then y would you sell it at such a loss? cingular corporate retail only recently lowered it to 100.00 while dealers have sold it at that price or lower for a while. not sure if the commission paid is the same for all indirects, it probably isn't and thats y you may have to take such a hit on the phone, to stay competitive and make money. thats where the blame falls on cingular as a company paying indirects, its inconsistent and causes problems for everybody including customers. its really a no win situation that needs to be addressed. mean while cingular purchases more phones than the dealers and probably gets a nice piece of change or a substantial discount from manufacturers for volume buying. in the end its all dollars for cingular at the...
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Cellular Dude

Dec 22, 2005, 3:17 AM
Where in Central Florida are you located? I have 10 stores. I am looking for a couple people to help run stores. Polk, Pasco, Hernando, Citrus Counties..
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gizzo fizzone

Dec 22, 2005, 3:23 AM
LOL im in orlando, but i dont think indirect is in me unless the pay was substantial.
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Cellular Dude

Dec 22, 2005, 7:55 AM
Its substantial.....
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thickjake

Dec 31, 2005, 2:12 PM
doubt it... I actually looked into starting/buying an agent location. There is no money in owning a single agent location or working for one. Having several friends and family that own locations, I can say, at least in my experience, that not one of them can offer me anything near the package I have with Cingular. (5 weeks vacation / Pension / 401k / health care / and a decent salary.
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Cellular Dude

Dec 31, 2005, 2:35 PM
Based on your response, I can see what is most important to you. Time off... Although I respect that you enjoy time off because I do as well, real time off comes when you retire. When my store managers are making $80-$90,000 per yer I bet they will retire and start enjoying their time off far earlier than someone who would rather make $40k a year and get 5 weeks paid vacation. My people only get 1 week unless they have been with me for more than 3 yrs.
Oh- They can afford to get there own health insurance and do their own 401k as well. I bet they will still have plenty of money left between what you make and what they make.
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thickjake

Jan 4, 2006, 11:47 AM
Actually, time off is only part of the package. Not sure what market you are in, but a tenured store manager in my market makes a whole lot more than 40k. Heck, base salary is more than that. Why would I purchase my own insurance when its' provided for me. Sure they can do thier own IRA but no one is matching contributions (giving free money) or providing a healthy pension.
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gizzo fizzone

Dec 22, 2005, 3:27 AM
i gotta get some damn sleep, good night! 😳
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Floyd

Dec 22, 2005, 4:29 PM
they dont need to reduce our commissions. we dont make crap as it is. what they need to do is create a rule of equal pricing throughout every channel. if you're caught violating the pricing structure your dealer agreement should be terminated. if cingular is supposively striving so hard to be an elite cellular company with superior service and sales they need to get a check on everything and try to get the pricing the same. U.S. Cellular does this and it seems to be working pretty well.
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Cingular_CellularConn

Dec 30, 2005, 12:05 AM
Gotta be that top sales person 🙂 im the #1 in my store and i make over 35K a year and im in a agent store. Gotta love those feature bonus
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bluegod

Dec 31, 2005, 1:38 PM
Your in a store only getting 35k? Damn I was under the impression they made more, theres reps in call centers getting more than that
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Cellular Dude

Dec 31, 2005, 2:41 PM
My store managers are making $80-$90,000 per yr.
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Cingular_CellularConn

Dec 31, 2005, 3:56 PM
Is that a corp. store?
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Cellular Dude

Dec 31, 2005, 4:13 PM
No. Agent of Multi-Carriers
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Cingular_CellularConn

Dec 30, 2005, 12:04 AM
hell i'll give a phone for free to the customer and take $0 comp to keep them from going to a corp. store. because when they come back to add another line. they come to me.
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Kiafice

Dec 22, 2005, 1:47 PM
Well I don't know what your hourly and commission breaks down to but I can tell you its better then mine. Talking often with my RAE ive concluded that the corporate store employee's make average of $2 an hour more and about 30-40% more commission every month. I have already considered leaving my indirect store to join Cingular Corporate but was told that cingular corporate wont higher cingular indirect agents for 6 months after leaving there agent store because they feel it indirectly takes away from there own profits in the long run or some garbage like that. Its possible this is only in my area but I do not know. To me this is stupid. Oh well maybe in a month I wont be working at either. HELLO VZW. I already called a VZW corp store and the...
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notwhoiwuz

Dec 22, 2005, 2:09 PM
I'm a COR Store Manager in the Pacific Northwest. I know for a fact that commission will be better in the new year. Features are moving from 50% pay out to 75%. Upgrades and migrations will hold steady at $8 per. There is something in the works that may cause upgrades/migrations to pay the same as a new activation, but we may not see that until Q2. The emphasis is on building a better reputation and eqaul payouts on new and existing will help better the customer experience. I'm not sure if this is a national rollout, or a market specific, but it looks like things will be better!
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Kiafice

Dec 22, 2005, 5:21 PM
That all sounds great. I dont no how it will work for indirect sales though. Sounds like all Cor reps will get some bonuses to commision but I dont no if that means agent locations that are not owned by cingular will get the same benefits because as of right now you guys have a better system for getting commision then we do. Hopefully if they change commision for you guys that will be past down to indirect stores as well.
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atx45

Dec 28, 2005, 10:14 AM
Your market is paying out $8 per migration/upgrade! Thats double from what were getting in Central.
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Cellular Dude

Dec 22, 2005, 6:10 PM
I guess it depends on the agent you work for and how well you perform. I have salespeople that make $1500.00 per month and I have salespeople that make $3-$4000.00 per month and I have mgrs that make $1500.00 per month and I have mgrs that make $6-$8000.00 per month.
I also have people that make $1500.00 per month that think they deserve $8000.00 per month. Its all about selling phones. More you sell the more you make. I dont have any "good guy bonus's".
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colione112

Dec 23, 2005, 2:17 AM
from what i was told, upg/mig will pay 8.00, and features will again be dollar for dollar. the at risk will be raised to 1100, which is a good thing, because as long as you hit quota, you're guaranteed that much, even if you do all add-a-lines...

finally the commission changes are going for the better again.
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atx45

Dec 28, 2005, 10:16 AM
I hope so. Dollar for dollar feature pay would be outstanding. Which would reminds me of how ATT wireless used to pay out.
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gizzo fizzone

Jan 4, 2006, 11:30 PM
My ASM gave me a copy of an email she received and basically heres the comp changes here in north Florida.

upgrades/renewals/migrations - $8.00 per

feature payout is now 75%

this is until April when it will change again. hopefully it will get even better.

somebody already spoke of these changes on this thread but i thought i would confirm it.

hopefully this is a greater opportunity for former blue reps to earn more since true up payments are non existent now and in April it will hopefully be even better. if better in-store promos follow these changes I'm hopeful to hear the cash register start ringing again
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thickjake

Jan 4, 2006, 11:35 PM
you're just now getting that from your ARSM? It started on the first and was originally distributed like 2 weeks ago.
I think it was also on the CSP last month.
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gizzo fizzone

Jan 4, 2006, 11:39 PM
lol i aint see anything on csp, i always look at the bottom section, is there another place i should be looking for updates? my ASM just now got the info but that probably cus our dist. manager is an idot without a clue.
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thickjake

Jan 5, 2006, 2:45 PM
It's under 'Sales Operations'
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