Cingular Call Waiting Minutes Scam??
I recently looked over my detailed call summary and noticed my minutes had been charged two times whenever I used call waiting. For example, if person A calls me at 9:00pm and I accept a call waiting call at 9:01 and speak for 5 minutes, I’m charged 6 times twice, 12 minutes. I spoke with a customer service representative and she informed me that this double charge only occurs if person A remains on the other line and does not hang up. Unfortunately, I’ve noticed that this is not true in my case, and have reason to believe that in any call waiting instance I am being charged twice (in one case 17 minutes times 2). This seemingly ‘free’ call waiting feature is scamming me out of my minutes every month and I’m curious if others are seeing ...
(continues)
(continues)
...
I don't mean to be rude but..... Were you sober when you looked at that bill?
...
The 'free' Call Waiting may simply be the fact that you are not paying for that feature to be on your account.
...
true, you still use minutes. If you don't end the call your on, the network thinks your still connected to the first caller, unless they hang up.
...
think about what you said man... you are on call A at 9 and u have another call come in at 901 and u answer that call. you are being charged double min because you have 2 calls happening at the same time. call waiting is free when you have that beep comne in are you charged for it.. ( not unless you answer the call) so call waiting is free the airtime to sue the feature is not
...
This has been standard billing procedure for the wireless industry since I got my first Cell Phone in 1997. The call waiting feature is free, but when you have 2 calls on line, you will be billed for the minutes on EACH call. Thus, Person A is on the phone with you when your call waiting beeps, so you answer the beep and speak with Person B for 5 minutes while person A is on hold. You would be charged 10 minutes for being on the phone for 5 minutes because you are occupying 2 lines/calls.
Hope that helps.
Hope that helps.
...
Free features mean no charge to have them, not free to actually use. It's in your contract. Also applies to 3-way calling (one minute docked for EACH other party you have on the phone for every one minute that passes)
...
Call waiting has ALWAYS been charged this way from many different carriers.
If the person on the other end disconnects while on hold the charges stop for that particular call (at the point it disconnects from YOUR PHONE) but if you keep them on hold it is two calls.
If the person on the other end disconnects while on hold the charges stop for that particular call (at the point it disconnects from YOUR PHONE) but if you keep them on hold it is two calls.
...
texaswireless said:
Call waiting has ALWAYS been charged this way from many different carriers.
If the person on the other end disconnects while on hold the charges stop for that particular call (at the point it disconnects from YOUR PHONE) but if you keep them on hold it is two calls.
Hmmm, I think everyone is missing that he's saying he thinks he's getting billed for double minutes AFTER person A has hung up. Yes, pretty much all cell carriers bill double minutes as long as you have TWO calls on the line, but once one of the people hangs up, it should go back to billing only one set of minutes. I think he should test it to double check if that's the case. Get 2 friends/family willing to help him ou...
(continues)
...
If the other party hangs up AND he does not disconnect the call he could get charged. The cell system does not always know when the other party hangs up. This is because the landline network must disconnect the call and does not always do so.
He (and everyone in general) should disconnect the other call, not just assume the other party will/did hang up. If your phone shows two calls in progress the whole time then the phone is connected twice to the network. That is what is being billed.
The only time I see a call waiting disconnect immediately is when it is a Cingular MTM call. With so many different networks out there it is unreasonable to expect each to talk to each other 100%.
He (and everyone in general) should disconnect the other call, not just assume the other party will/did hang up. If your phone shows two calls in progress the whole time then the phone is connected twice to the network. That is what is being billed.
The only time I see a call waiting disconnect immediately is when it is a Cingular MTM call. With so many different networks out there it is unreasonable to expect each to talk to each other 100%.
...
LilShorty said:Hmmm, I think everyone is missing that he's saying he thinks he's getting billed for double minutes AFTER person A has hung up. Yes, pretty much all cell carriers bill double minutes as long as you have TWO calls on the line, but once one of the people hangs up, it should go back to billing only one set of minutes.
When the other person hangs up it *should* eventually release the line, but to make sure that the line is released you should do a swap and end the call on that line or else there's the possibility that you will still be billed since the other line has not dropped the connection.
...
👿 This is just the kind of customer that makes our day in hell...er the callcenter so long. For all the people on the short bus YES YOU ARE ALSO BEING BILLED FOR A CALL WAITING CALL AS WELL AS BEING BILLED FOR THE ORIGINAL CALL, THE FEATURE IS FREE NOT THE ACTUAL DAMN CALL, JESUS 🙄
...
lordrevan05 said:
👿 This is just the kind of customer that makes our day in hell...er the callcenter so long. For all the people on the short bus YES YOU ARE ALSO BEING BILLED FOR A CALL WAITING CALL AS WELL AS BEING BILLED FOR THE ORIGINAL CALL, THE FEATURE IS FREE NOT THE ACTUAL DAMN CALL, JESUS 🙄
Settle down. Breathe deeply. There! Now, before you give yourself an anneurism calm down!
...
lordrevan05 said:
🤭 Sorry but stupid questions raise my ire.
There *are* no stupid questions. There are however stupid answers!
I'm not half as bothered by stupid questions as I am with people who don't know the difference between to and too or your and you're.
...
😁 Tell me about it! And people that leave the milk on the table should be taken out and... 😈
...
Its not a scam, you have two lines taken up, one on hold... so therefore your using twice as many minutes.
...
There actually is an issue with the call waiting. However it has been confirmed that this is a display issue on the bill. There is the code "CW" that displays. but when the minutes are calculated it actually does not count in the totals. Anyone who disagrees just take a look at the BiLog. . . Thanks
...
