My experience with "customer resolution center"
I called customer service to inquire as to why my recent bill was for $15.00 more than my previous bill. After the customer service rep could not figure out why there was an additional charge I was given to a person in the customer resolution center, thats what I was told. I have never been treated so rudely in my life. He told me that all plans and rates were subject to change and that it was in my contract. He actually stated that if they wanted to they could change my plan from the $65 a month I am now paying to $85 or reduce the number of minutes and I would be stuck, too bad and then laughed about it. I asked then what good is the contract for the amount of minutes I signed up for at a certain rate and he said it isn't and if I don...
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wow... thats pretty harsh!
ive never gotten someone THAT rude before. The rudest that i've gotten was "are you paying attention to your computer or me?!" (regarding the yahoo messenger sounds)
you might want to try again to speak to someone different and ask to talk to a supervisor because you're very unsatisfied with the treatment that you received previously.
If you're nice to them... 9 times out of 10, they'll go the extra mile for you...
people are just stupid sometimes... 🙄
ive never gotten someone THAT rude before. The rudest that i've gotten was "are you paying attention to your computer or me?!" (regarding the yahoo messenger sounds)
you might want to try again to speak to someone different and ask to talk to a supervisor because you're very unsatisfied with the treatment that you received previously.
If you're nice to them... 9 times out of 10, they'll go the extra mile for you...
people are just stupid sometimes... 🙄
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wow!!!!!!!!!!!
just hang up and call right back. if that doesn't work just ask for a sup ar acip.
then if its your last straw hang an that person (espially if its a sup) and call back and when your greeted say: "cingular is horrible and i'd like to cancel(be agressive but not a jack@$$).......you don't wan't to do this while a sup is on the line with you because they won't even try to save you, they might send u to loyalty to be saved but a sup or acip will never save you. they'll rather lower your term fee or just let you cancel. Unless you get rude to them then they will charge full price for term fee and most current bill due if not already paid. 🙂
just hang up and call right back. if that doesn't work just ask for a sup ar acip.
then if its your last straw hang an that person (espially if its a sup) and call back and when your greeted say: "cingular is horrible and i'd like to cancel(be agressive but not a jack@$$).......you don't wan't to do this while a sup is on the line with you because they won't even try to save you, they might send u to loyalty to be saved but a sup or acip will never save you. they'll rather lower your term fee or just let you cancel. Unless you get rude to them then they will charge full price for term fee and most current bill due if not already paid. 🙂
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well, as other peopel stated, I would recommend callign back BUT if you don't want to do that, log in to your accoutn on line or get your two bill side by side, (which is waht the rep should have done) and take a look and see whats different. Things we initally look for is addtional minutes, downloads (IE ringtones, graffics)international calls made or calls with long distance to mexico or canada. maybe there is an addtional feature on there, or a fee possible if you did some type of account change. or if in fact your rate plan did change. As rudely as he said it, that is in the terms and conditions of your contract that your rate plan is subject to change, even without notice, HOWEVER the cases that it does change are one) expired plan and...
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Thanks everyone for helping me out. I did have my two bills next to each other when I called. I was not rude, yelling, etc. ALl I asked for was an explanation. There was only one difference and that was for a ringtone that I downloaded, so I knew it would be a few dollars more. However they still could not explain to me why there was a $15 difference even with the two bills next to each other. There were no other charges and nothing unusual as far as the minutes/usage. I asked very politely how could there have been such a big difference and when the rep couldn't figure it out that is when she transferred me to someone who wa incompetent and rude. This is still not resolved despite the fact I have called back and still have no explan...
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You should go to a company owned store, and have a rep there go over it with you. The first guy you talked to just sounded like a super dick. Or you could call again and you should get someone nicer.
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I very much so disagree with THAT, due to problems with my bill every month, I call cingular 2-3times a month. I get a RUDE CSR 90% of the time I call.
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Legally, when the terms of the contract are changed, such as changing the rate or the number of minutes available, they HAVE to let you out, if you choose to. Although this may very by state, this is the case in Utah. You do only have a limited time (something like 30 days from date of notification) to object to the change. In other words, you can't decide six months later that you suddenly object to it, but if the company changes the terms, then they have to allow you the opportunity to get out.
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not so the case, you should reviews the t and c of the contract it does give power that they are in fact able to change the rate plan. just as my VISA can change the interest rate.
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SO I ask again, what is the point of the contract? TO be extreme according to that what is to stop them from saying my plan now costs $129.99 a month with half the minutes? Am I suppose to say OK, that you are doubling my cost and cutting my minutes in half and then pay to get out of a contract that they had changed? Again this is an extreme example but according to the rep, I was told the contract didn't mean squat!!!
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The contract you signed is for the discount you received on your handset. The priceplan is a temporary thing and can be changed whenever the customer sees fit. Why on earth would a priceplan be the sole purpose of anyone's contract if you can change it as often as you desire.
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depending on the carrier, you can't change the plan "as often as you see fit", and depending on the carrier, certain plans carry minimum contracts as well. Tmobile likes to pull that stunt, for example....
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mupi said:
depending on the carrier, you can't change the plan "as often as you see fit", and depending on the carrier, certain plans carry minimum contracts as well. Tmobile likes to pull that stunt, for example....
Pull what stunt?
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Extending your contract every time you change your price plan. Just as Verizon does.
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not quite the same thing.
You can terminiate your visa contract at any time by paying the balance off; and there is no penalty to do so, in most cases.
Cingular CAN change the terms of the contract, however, if they choose to do so, in some states, Utah among them, if the change constitutes a material change in the terms of the contract, you can legally get out of the contract; you can also modify the terms of the contract, for example, by purchaseing new equipment, or swtiching to some promotional plans. Or voluntarily suspending your service...
Of course, to get out of the contract, you will likely spend more than the ETF proving that the change in the terms was sufficiently material to warrant your escaping the contract, but tha...
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You can terminiate your visa contract at any time by paying the balance off; and there is no penalty to do so, in most cases.
Cingular CAN change the terms of the contract, however, if they choose to do so, in some states, Utah among them, if the change constitutes a material change in the terms of the contract, you can legally get out of the contract; you can also modify the terms of the contract, for example, by purchaseing new equipment, or swtiching to some promotional plans. Or voluntarily suspending your service...
Of course, to get out of the contract, you will likely spend more than the ETF proving that the change in the terms was sufficiently material to warrant your escaping the contract, but tha...
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What market are you in? If you're in the Dallas area I'd be happy to look at your bill and try to figure it out.
It's a very slow day so far.
It's a very slow day so far.
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Hmm well, I don't doubt your thoroughness but guess another thing would be making sure you're looking at it front and back, and taking it into a store might be a good idea, have someone who can look at it with fresh eyes. Other things to look for maybe was a credit on your first invoice that made it lower, if there was a balance forward, a late payment fee, if infact you did download a ringtone, the amount of KB it used, if you have accidently subscirbed to some 3rd party service, (game subscirption, sports scores, are usually at the VERY bottom of the bill on the last page) increase in tax, if your last bill was maybe prorated IE not a full month of service, maybe you have a feature on there that was promotional fort he first two months, li...
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I have had several people look it over including the store where I purchased the phone from. There are no differences besides the ring tone, cost of $2.49, that would account for a $15.00 dollar increase. I did not go over my minutes, etc. The manager of the store was finally able to talk to someone and get me a credit on my bill. I still find it amazing that even he had a difficult time making someone understand that somewhere the addition of the charges was wrong. He actually spoke to three different poeple while I was sitting there with him at the store. When he finally got it straigtened out his comment was " No wonder we are losing customers dealing with people like this in customer service" So does that tell you how frustrated h...
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If he was a store manager, he could have just credited it himself... billing mistakes happen, not often that I see, but our manager credits them whenever we request it and have a valid explanation. At least you were credited for it though..
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Where are you located? If you'd like, you can PM me your number and if I can access your acct, I'll try to help u figure out the difference... I work in a corp store in the philly market... depending on what billing system your on, I can try to explain the difference.
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