Just another reason why Cingular will never be #1 >>
This is not the first time I have been treated this way by a Cingular employee. I am begenning to wonder if they teach employees to be A-HOLES.
Here goes:
I activaed 2 lines at a Cingular corp store on 9-9. Both of which were the ROKR. On 9-19 (ten days later) I had to have both phones replaced becuase both phones were ringing by them selves no stop while I was on the phone. Then they would lock up and you would have to remove the battery. So I go into the Cingular store without my receipt and they say there is no way the can switch out the phone with out it. So I simply tell them to look up the phone number and you will see that they were activated at your store and you will see the date. (This was after the rep took 10 minutes to fig...
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Here goes:
I activaed 2 lines at a Cingular corp store on 9-9. Both of which were the ROKR. On 9-19 (ten days later) I had to have both phones replaced becuase both phones were ringing by them selves no stop while I was on the phone. Then they would lock up and you would have to remove the battery. So I go into the Cingular store without my receipt and they say there is no way the can switch out the phone with out it. So I simply tell them to look up the phone number and you will see that they were activated at your store and you will see the date. (This was after the rep took 10 minutes to fig...
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So in reading your previous posts I must ask the question,
Did you just make this up or what?
It looks like you are an employee or something in which case you should have known a receipt is needed. Maybe that is why they were upset?
I don't know for sure but your post histroy tells a completely different story.
Did you just make this up or what?
It looks like you are an employee or something in which case you should have known a receipt is needed. Maybe that is why they were upset?
I don't know for sure but your post histroy tells a completely different story.
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My store was an indirect store and I could look up a sale in a matter of seconds with either the IMEI number or name.
It took them 30 minutes to pull up the receipt.
This is why i am so upset. I have been in there position, and know how customers should be treated. Thus I expect more..... but honestly.. they were dicks
It took them 30 minutes to pull up the receipt.
This is why i am so upset. I have been in there position, and know how customers should be treated. Thus I expect more..... but honestly.. they were dicks
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So why make this post with such deception? If you knew the retail policy why INTENTIONALLY disregard it?
People like you create problems where none might actually exist. Sure, Cingular has issues, but why ASK for a problem, especially when you KNOW by experience what would happen.
People like you create problems where none might actually exist. Sure, Cingular has issues, but why ASK for a problem, especially when you KNOW by experience what would happen.
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First of all if I had the receipts I would of taken them. I didn't have them becuase I expected the phones to actually workout for me..... none the less a multi billion dollar company shold be able to pull up my purchase I made less than 30 days ago by the phone number I activated with them.... jeese... comeon texaswireless... do you think I went in there looking for trouble... ???? You know what... you caught me... I went in there and said "Hey I don't have my receipt, I need to swap out my phones, so please be rude to me, take up all my time why you can't find the receipt becuase I don't have anything better to do today. Why you are at it jst be a complete asshole too." Not to mention my wife flipped her car about 4 hours before that. Al...
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Quit whining and just change carriers and move on with your life. All carriers are the same: they are companies who are in business to make money, they're not in business to be your best friend.
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Just the answer I would expect from Cingular.
It's so funny how every answer has been defensive.... it's not in any way like "Wow... that's odd... we would never treat a customer like that at our store".
I was just giving an example of why Cing will never be number one.... and you guys are just reassuing that opinion.... 🤣
It's so funny how every answer has been defensive.... it's not in any way like "Wow... that's odd... we would never treat a customer like that at our store".
I was just giving an example of why Cing will never be number one.... and you guys are just reassuing that opinion.... 🤣
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Just the kind of answer you would expect from Cingular?! Um, I am not employed by Cingular, nor am I currently a customer. I am just telling you that all carriers are the same: they are out to get your money.
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justinwilliams said:
It's so funny how every answer has been defensive.... it's not in any way like "Wow... that's odd... we would never treat a customer like that at our store".
i usually post things like this, but everytime i do, i get responses from people who say things like "well, i don't get treated well here"..i stopped posting responses like that because it seems to be a waste of time. i guess my store is the only one around in the whole coutry where people get treated like people.
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With that kind of smart ass comment it is no wonder you so easily upset them.
As I said the first time, you know the deal yet wanted to grand stand here.
As I said the first time, you know the deal yet wanted to grand stand here.
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Did you go to the corporate store or a dealer. I have found many Cingular dealers to be very rude and only interested in you when you haven't signed up yet. It sounds like they could have atleast went through there system and pulled up your reciept. Buyer beware. There is a reason Cingular has the highest (churn) ie..return/cancellation rate in the industry.
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There are many store employees, supervisors, and managers who are rude and happen to work for Cingular.
Just because they are Cingular employees it doesn't mean they are not to be rude.
I have seen same employees working for dealers and own/operated stores many times. Point in case employees at Cerritos, CA mall one weekend I saw them working for the company kiosk then about 2 or 3 weeks later were working for a dealer and others for Verizon.
Same people different carrier or company under same umbrella.
I don't think any of the companies condom such behavior but many times they hire anyone "cheap" (low wages) who they believe has a potential to make a sale to engross the companies' outlook. This management-human resources' err br...
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Just because they are Cingular employees it doesn't mean they are not to be rude.
I have seen same employees working for dealers and own/operated stores many times. Point in case employees at Cerritos, CA mall one weekend I saw them working for the company kiosk then about 2 or 3 weeks later were working for a dealer and others for Verizon.
Same people different carrier or company under same umbrella.
I don't think any of the companies condom such behavior but many times they hire anyone "cheap" (low wages) who they believe has a potential to make a sale to engross the companies' outlook. This management-human resources' err br...
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Don't start that argument. I have worked for dealers for more than a decade and corporate has no shortage of assholes working for them either.
There are issues on BOTH sides of the coin. Don't make this a corporate vs. dealer argument.
The guy who posted this is/was a T-Mobile store owner. I personally took it with a grain of salt and wanted to post to that regard.
There are issues on BOTH sides of the coin. Don't make this a corporate vs. dealer argument.
The guy who posted this is/was a T-Mobile store owner. I personally took it with a grain of salt and wanted to post to that regard.
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Cell Phone Guru said:
Buyer beware. There is a reason Cingular has the highest (churn) ie..return/cancellation rate in the industry.
What alternate universe do you live in? Cingular has NEVER been last in churn. They have also greatly improved upon churn. I think the only company to have better churn right now is Verizon. Nextel used to have better churn, but there's went to crap when they merged with sprint. Go find some real numbers before you spout total bs in here, guru. It's funny.... nextel18's profile says he is the Cell Phone Guru...
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Al_Swearengen said:Cell Phone Guru said:
Buyer beware. There is a reason Cingular has the highest (churn) ie..return/cancellation rate in the industry.
What alternate universe do you live in? Cingular has NEVER been last in churn. They have also greatly improved upon churn. I think the only company to have better churn right now is Verizon. Nextel used to have better churn, but there's went to crap when they merged with sprint. Go find some real numbers before you spout total bs in here, guru. It's funny.... nextel18's profile says he is the Cell Phone Guru...
Good catch, Al. Probably is nextel18 in disguise.
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Al_Swearengen said:
Cingular has NEVER been last in churn. They have also greatly improved upon churn. I think the only company to have better churn right now is Verizon.
Not exactly true. US Cellular and Alltel both have better churn than Cingular as well (US Cell has Verizon-like numbers, and Alltel is around 2.0% total churn, 1.6% postpaid-only). Though I would agree with you that Cingy is improving in this regard.
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justinwilliams said:...
First of all if I had the receipts I would of taken them. I didn't have them becuase I expected the phones to actually workout for me..... none the less a multi billion dollar company shold be able to pull up my purchase I made less than 30 days ago by the phone number I activated with them.... jeese... comeon texaswireless... do you think I went in there looking for trouble... ???? You know what... you caught me... I went in there and said "Hey I don't have my receipt, I need to swap out my phones, so please be rude to me, take up all my time why you can't find the receipt becuase I don't have anything better to do today. Why you are at it jst be a complete asshole too." Not to mention my wife flip
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I used to work at wal-mart and Target and blockbuster video needed receipts to return at all of those stores.
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Wow. I can not believe what this forum has come to sometimes.
Are you THAT thick headed??? Texas makes complete sense. You KNOW the policies of the industry, and you didn't keep your receipt??? Even more histarically, BECAUSE YOUI FIGURED THAT THEY WOULD WORK??? Are you kidding me??? If you had your own store, yoiu would not have done all that. I call BS.
Are you THAT thick headed??? Texas makes complete sense. You KNOW the policies of the industry, and you didn't keep your receipt??? Even more histarically, BECAUSE YOUI FIGURED THAT THEY WOULD WORK??? Are you kidding me??? If you had your own store, yoiu would not have done all that. I call BS.
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If you don't want a hassle then take in your damn reciept. Practically any business requires a reciept on returns and exchanges.
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I have worked for many different companies in the sales industry, and never once have I ever seen a company policy that allowed anyone to return a product without a receipt. It's the customer's responsibility to provide proof of purchase, not ours to spend 30 minutes--or 30 seconds--to produce the proof for that customer. Practically any customer with a shred of common sense knows this, and certainly anyone who has worked in the sales industry does as well.
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At my store, we will not refund any money to a customer without the original receipt, no matter what other documentation or evidence of purchase is provided. No receipt, no refund, and we make the customer sign a form verifying that they understand that. No receipt, sorry buddy, have a nice day.
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your a a**hole yourself. You spent what.. 500.00 on the phones, it didn't strike you that you should keep the reciepts and the boxes just in case? I have every box, with the reciept inside, for every phone I have ever purchased. yea it takes up a good chunk of shelf space in my closet, but I know if I have a problem, I can just pull the box out (with the reciept inside) and go get help. You claim you know the policy, but you knowingly disregard it... maybe thats why you don't work at that indirect location anymore.....
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This may just be in market, but the policy on swaps and it's very clear on this, is to only do one in store swap within 30 days, after that all warranty exchanges must go through XBM, and you can no longer change models at that point because XBM will only send what you had, as far as the refund goes I believe, although have never had this situation come up that you now have to mail the phone back in and receive a refund via mail after a swap.. I maybe wrong (perhaps very wrong) on that last part. Second did you grow up in another solar system? I don't know of a store on this planet that doesn't require a receipt when you return something.. actually at this point I'd call it common sense to always keep your receipts. In your defense the phone...
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To his credit, there was an issue with the first 100,000 phones shipped from Motorola... If you work for Cingular, check CSP.
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thegreatrep said:...
This may just be in market, but the policy on swaps and it's very clear on this, is to only do one in store swap within 30 days, after that all warranty exchanges must go through XBM, and you can no longer change models at that point because XBM will only send what you had, as far as the refund goes I believe, although have never had this situation come up that you now have to mail the phone back in and receive a refund via mail after a swap.. I maybe wrong (perhaps very wrong) on that last part. Second did you grow up in another solar system? I don't know of a store on this planet that doesn't require a receipt when you return something.. actually at this point I'd call it common sense to always keep yo
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you will need to go to the below link to download the updated software. Detailed instructions are included on the site.
http://direct.motorola.com/hellomoto/Motosupport/sou ... »
just FYI if you continue to have the same problem and really want to correct it. even if the store exchanges the equip 5 more times they probably still have inventory from the first batch which most are defective. hopefully you'll take this info and correct the problem instead of continuing to complain about it
http://direct.motorola.com/hellomoto/Motosupport/sou ... »
just FYI if you continue to have the same problem and really want to correct it. even if the store exchanges the equip 5 more times they probably still have inventory from the first batch which most are defective. hopefully you'll take this info and correct the problem instead of continuing to complain about it
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THere is an update at http://direct.motorola.com/hellomoto/Motosupp ort/source/ROKRSupportupdate.asp for a continuous ring issue.
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Damn.. Well I never said I was perfect! 🤠Even still, it is no more Cingular's responsibility to take the phone back for a Motorola issue then it is for a computer store to take a computer back for a Microsoft issue. Get the update, and get on with life. 🙂
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I wasn't saying anyone was at fault, just saw there was an update that consumers can apply themselves and thought I would share. I myself would rather update myself than exchange it for one that may not be updated.
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Sorry didn't mean to make it seem like you were. I just said it because someone would have inevitably have mentioned that the phone was "bad", and thus cingular should have taken it back. Again my apologizes. ðŸ¤
TheGreatRep
TheGreatRep
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actually to your defense the rokr has a documented problem of continuious ring, a problem that was present on about the first 100,000 or so.
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