A great Cingular customer service rep and why I wil be laid off
I am a great Cingular customer service rep and I will be laid off. I am a CWA member that makes to much money. I make more than some mangers in other call centers. The center I work in has the highest payroll and takes the least amount of calls. We are a senior call center so we have the most experience. The bottom line is I make to much money according to Cingular. I will only have a job till around December maybe.
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Cingular has a value the customer protocal, but not a value the employee protocal. In my call center, in the month of July, 186 people quit. Thats alarming. From a Customer base stand point, we are currently the largest, but pay the smallest. Bring back ATTWS!
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They've actually been either firing, laying them off, or running them off for the last 3 years...
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simplymarcus said:
I am a great Cingular customer service rep and I will be laid off. I am a CWA member that makes to much money. I make more than some mangers in other call centers. The center I work in has the highest payroll and takes the least amount of calls. We are a senior call center so we have the most experience. The bottom line is I make to much money according to Cingular. I will only have a job till around December maybe.
If what you say about yourself is 100% true, and you have that much experience, you should go to Verizon. They would be happy to have another great rep that supposedly wasn't good enough for Cingular.
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That is true. We have noticed that here in our call center as well. I wish you luck. Seems that Cingular just wants to cut as many corners as they can.
In my call center, if you make too much $$, you're under a microscope in order to get you fired.
In my call center, if you make too much $$, you're under a microscope in order to get you fired.
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I am in a special group of reps that take on some really tough issues. They just cannot find anyone to do my job. they are trianing some SBC cusotmer care reps to do my job. But they are not doing a very good job. They will be trained by the end of the year. Then I will probly be laid off.
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For that kind of BS, you'd better not be shy about pulling unemployment. Get your stuff together so that the day they let you go, you can walk in and claim it. They've been pulling that money from your taxes for it for years, and you deserve to get it back.
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As a business owner I must say you are wrong. Employees do not pay unemployment insurance, employers pay for it.
He should still do it, but remember Cingular paid into the system, not the employee.
He should still do it, but remember Cingular paid into the system, not the employee.
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🙄 I work in the same callcenter as simplymarcus and would really just like to call Leann Priebe all those names that would make a Marine blush before they get rid of me 😈
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what center do you guys work at? i'm the syracuse sales branch. just wondering.
xoxo
xoxo
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lordrevan05 said:
🙄 I work in the same callcenter as simplymarcus and would really just like to call Leann Priebe all those names that would make a Marine blush before they get rid of me 😈
🤣
🤣
I've never had the 'priviledge' to work for Cingular, but I do know Leann. I'd pay money to be there when you call her those names. That's just funny.
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I'm going to have to disagree with you for a bit. If a business owner did not have to pay unemployment taxes, that business owner would be able to offer that to the employee as either an incentive, reward, or just to be more competitive than the next person. The owner would still realize the same profits and would be able to pay the employee a bit more to keep him working for you and not the next guy.
You just have to remember that business don't pay anything. They don't pay sales taxes; sales taxes are collected from customers. They don't pay income taxes; income taxes are collected from customers. They don't pay insurance premiums; if employers werne't offering insurance, they would be able to offer that to the employees, giving ...
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You just have to remember that business don't pay anything. They don't pay sales taxes; sales taxes are collected from customers. They don't pay income taxes; income taxes are collected from customers. They don't pay insurance premiums; if employers werne't offering insurance, they would be able to offer that to the employees, giving ...
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??????????
Ummmmmmm
I pay taxes, they are called self employment taxes. The income I earn is taxed just like anyone else.
And considering we are REQUIRED to pay unemployment taxes (Texas Workforce Commission here) it CAN'T be paid to the employees as a benefit.
I have no idea on which topic you disagree because you were a little all over on yopur post.
Ummmmmmm
I pay taxes, they are called self employment taxes. The income I earn is taxed just like anyone else.
And considering we are REQUIRED to pay unemployment taxes (Texas Workforce Commission here) it CAN'T be paid to the employees as a benefit.
I have no idea on which topic you disagree because you were a little all over on yopur post.
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You do not pay taxes. You collect the taxes from the consumer and pay it under your name. A business cannot pay taxes because a business has no wealth. If those taxes were not there, you would be able to lower your prices and still realize the same profit.
The end user, the consumer, is the one that pays for everything. Your overhead, your costs, your taxes, your wages, your profits, everything. For if you had no customers, you would have no income to pay them.
For instance, on average, 22% of what we pay for products is used to pay federal income taxes. If that tax, along with Social Security and Medicare taxes, were abolished, such as in the case of the FairTax plan, prices, on average, would drop 22%. All taxes, fees, lic...
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The end user, the consumer, is the one that pays for everything. Your overhead, your costs, your taxes, your wages, your profits, everything. For if you had no customers, you would have no income to pay them.
For instance, on average, 22% of what we pay for products is used to pay federal income taxes. If that tax, along with Social Security and Medicare taxes, were abolished, such as in the case of the FairTax plan, prices, on average, would drop 22%. All taxes, fees, lic...
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Nice argument. Completely baseless and off topic to this subject.
If you want to post your "abolish" taxes crap take it to the lounge. They argue about every other worthless subject there so why not this one.
Taxes are a fact of life. If you don't like them fine, but don't base your premise on a fantasy environment.
If you want to post your "abolish" taxes crap take it to the lounge. They argue about every other worthless subject there so why not this one.
Taxes are a fact of life. If you don't like them fine, but don't base your premise on a fantasy environment.
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I'm not trying to say to abolish taxes, I was just using it as an example. All I'm trying to say, which you obviously don't understand, is that all taxes are paid for by the consumer, not you, not your business. You are not paying the taxes, you are collecting the taxes from the customer and passing it along to whatever government agencey has been appointed to collect it.
If you can't understand that, well, I honestly don't think you can really succeed as a business owner, not to the potential you would be able to with basic understanding of business practices.
If you can't understand that, well, I honestly don't think you can really succeed as a business owner, not to the potential you would be able to with basic understanding of business practices.
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It may seem so, but, think about it. If someone has a pretty good business going, which I'm sure he does from what he's posted on here, and I know he's got the skills and know-how, he won't be able to realize his potential if he cannot understand his cost structure and who is paying what? Knowing that, he'd be able to tweak his pricing and sales to maximize owner's wealth.
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Understanding isn't the issue. Your take is the issue. Your first post to this was about eliminating taxes to let prices drop, period. Your tap dancing about my business skills now that you have been nailed is just ridiculous.
Consumers pay a price for the phone, service, whatever. I pay income taxes on the profits I make at this business. I pay a higher % of taxes on my income the more "successful" I am due to graduated tax system in place in this country. You don't like the tax system, write your congressman. Don't write some B.S. post about whether or not I understand my cost structure.
But I will play along...
If we go by your theory, I would have to raise my prices to make consumers pay the additional taxes because I am ...
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Consumers pay a price for the phone, service, whatever. I pay income taxes on the profits I make at this business. I pay a higher % of taxes on my income the more "successful" I am due to graduated tax system in place in this country. You don't like the tax system, write your congressman. Don't write some B.S. post about whether or not I understand my cost structure.
But I will play along...
If we go by your theory, I would have to raise my prices to make consumers pay the additional taxes because I am ...
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"As a business owner I must say you are wrong. Employees do not pay unemployment insurance, employers pay for it."
That's the comment that started this all. I understand that prices are not set by the amount of taxes you pay, they're set by the market, and I wholeheartedly agree with that. That's why I believe plywood prices should've shot up to $50/sheet and gas prices to $5/gallon in Houston this past week, because that's what the market possibly called for.
Here's an example of why employees pay unemployment insurance, not employers.
Let's say you're paying someone $40,000/year. Is that how much it costs that person to be on the books? No. You're probably paying out $60,000/year because of him. That extra $20k is going to...
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That's the comment that started this all. I understand that prices are not set by the amount of taxes you pay, they're set by the market, and I wholeheartedly agree with that. That's why I believe plywood prices should've shot up to $50/sheet and gas prices to $5/gallon in Houston this past week, because that's what the market possibly called for.
Here's an example of why employees pay unemployment insurance, not employers.
Let's say you're paying someone $40,000/year. Is that how much it costs that person to be on the books? No. You're probably paying out $60,000/year because of him. That extra $20k is going to...
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Thank you for confirming my theory.
Tell you what, when you get all grown up and get into the REAL WORLD why don't you re-evaluate that comment.
THEORY doesn't work in the real world. Adam Smith doesn't apply.
Tell you what, when you get all grown up and get into the REAL WORLD why don't you re-evaluate that comment.
THEORY doesn't work in the real world. Adam Smith doesn't apply.
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Adam Smith didn't say anything about how taxes are paid. It's just common sense. If you didn't have that employee, you wouldn't have that cost. Therefore, that cost is part of the cost keeping that employee on the payroll. But, if you want to pay for it out of your own pocket, I guess you can. It'd be your lost.
And who's to say I'm not grown up and in the real world? Who says I'm not a 40 year old business owner? Just to let you know, though, I'm a 24 year old seasonal business owner and have been working in retail for the past 8 years.
And who's to say I'm not grown up and in the real world? Who says I'm not a 40 year old business owner? Just to let you know, though, I'm a 24 year old seasonal business owner and have been working in retail for the past 8 years.
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Ok, Mr. Smith,
How do you suggest I pay for it if it isn't out of my business revenues?
And who says you aren't a 40 year old business owner? Well, your answers and lack of real world experience says that.
Seasonal business owner huh? What, you mow lawns?
I have a business that generates over 1 million in revenue every year.
How do you suggest I pay for it if it isn't out of my business revenues?
And who says you aren't a 40 year old business owner? Well, your answers and lack of real world experience says that.
Seasonal business owner huh? What, you mow lawns?
I have a business that generates over 1 million in revenue every year.
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It's paid out of your revenues. But you paying that takes away from you being able to pay your employees any more. What I'm trying to get across is that it isn't out of YOUR pocket, it's out of your employee's, because if you didn't have that tax, you would have the opportunity to pay it out in wages. The same with other benefits and "benefits" of employees. If you weren't paying them, you'd be able to pay them to your employees.
And, no, it's not a lawn mowing business. Although, I am thinking of investing in one soon. I'm thinking of that, and a maid service, would be pretty profitable in my area. There's only one lawn business in town and they really aren't that great.
And, no, it's not a lawn mowing business. Although, I am thinking of investing in one soon. I'm thinking of that, and a maid service, would be pretty profitable in my area. There's only one lawn business in town and they really aren't that great.
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Can you say "Pipe Dream"?
Look college boy. You can't say someone does or does not understand "pricing strategy" because they don't price things according to a fantasy world of no taxes.
Employment taxes are a fact of life, period. You can wish all you want, but it isn't changing anytime soon. And if and when it does change we can examine that issue. This started with the issue of you "disagreeing" that employers pay unemployment tax. They do, period. If an employer doesn't pay it they don't come down and lock up the employee (because he could have earned more had the government not imposed these taxes).
As I knew from the beginning, your "theory" argument is not valid here. Go talk in up in the lounge. Real world is that th...
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Look college boy. You can't say someone does or does not understand "pricing strategy" because they don't price things according to a fantasy world of no taxes.
Employment taxes are a fact of life, period. You can wish all you want, but it isn't changing anytime soon. And if and when it does change we can examine that issue. This started with the issue of you "disagreeing" that employers pay unemployment tax. They do, period. If an employer doesn't pay it they don't come down and lock up the employee (because he could have earned more had the government not imposed these taxes).
As I knew from the beginning, your "theory" argument is not valid here. Go talk in up in the lounge. Real world is that th...
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Ok, fine. My employer pays $1,000 in employment taxes per year. If he didn't have to pay that, there is NO WAY at all that I would ever be able to get that money, because, according to you, that's HIS money. He would not be able to say, David, you've been doing a good job, I'm going to pay you an extra $1,000/year. I understand taxes are a way of life. All I'm trying to get at is that any savvy business owner, and this was not taught in class, I've learned it from other business owners, takes those costs off of the pay that the employee is paid.
If an owner says he can afford to pay someone $40,000/yr, he's not going to hire someone and pay them $40k/yr. He's going to hire them and pay them more like $25k, because the other $15k are...
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If an owner says he can afford to pay someone $40,000/yr, he's not going to hire someone and pay them $40k/yr. He's going to hire them and pay them more like $25k, because the other $15k are...
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Here is where you just aren't getting it.
I don't decide to pay someone $40 K a year because that is what I can afford. I pay them what the market dictates, and slightly more if I want to draw better and more experienced talent.
You still keep making the mistake that taxes drive business decisions versus the market. The market drives a decision of what to pay. A business owner then decides, based on the additional costs of even doing business in the first place, if that position is needed.
You build into your business plan the projected costs of your goals and whether they are attainable based on market conditions and competition. If at that point there is enough money (POST TAXES) to make a good enough return on yoru investment...
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I don't decide to pay someone $40 K a year because that is what I can afford. I pay them what the market dictates, and slightly more if I want to draw better and more experienced talent.
You still keep making the mistake that taxes drive business decisions versus the market. The market drives a decision of what to pay. A business owner then decides, based on the additional costs of even doing business in the first place, if that position is needed.
You build into your business plan the projected costs of your goals and whether they are attainable based on market conditions and competition. If at that point there is enough money (POST TAXES) to make a good enough return on yoru investment...
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Ok, I understand that the market dictates what you're goign to pay an employee, I just didn't go that far into the planning process. I stopped after you look to see what you can afford to pay someone.
And, on average, an employer pays 40% more than they're paying the employee in insurance premiums, vacation pay, sick pay, legal holiday pay, all that. Then, you add a bit more for unemployment and SS taxes. That's where I got the numbers from.
And, on average, an employer pays 40% more than they're paying the employee in insurance premiums, vacation pay, sick pay, legal holiday pay, all that. Then, you add a bit more for unemployment and SS taxes. That's where I got the numbers from.
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40%??
Even in California, land of the highest payroll taxes and SDI you still don't pay more than 20%. Time-off and insurance don't make another 20%, even for someone with an average income (20% of average income of $27K is $5400. Two weeks off paid per year plus $200 a month for insurance doesn't equal $5400).
I don't know where you are getting your figures but as someone who ACTUALLY pays them I say get a refund.
Even in California, land of the highest payroll taxes and SDI you still don't pay more than 20%. Time-off and insurance don't make another 20%, even for someone with an average income (20% of average income of $27K is $5400. Two weeks off paid per year plus $200 a month for insurance doesn't equal $5400).
I don't know where you are getting your figures but as someone who ACTUALLY pays them I say get a refund.
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The hell the employee doesn't pay un. emp. taxes... They take them out of every check I get, including my commission check. (i'm in NJ). While the employer does pay the bulk, the employee also pays into the system.
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Depends on your state, but most states the employee does NOT pay unemployment taxes.
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Marcus do you happen to work in the greensboro call center? If so you are the shizzle. If this is the Marcus I'm thinking about their is not a problem this man can not resolve. We have a Marcus @ our resolutions dept, and he always knows the answer.
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That's horrible!Cingular needs good people in customer service as a former customer i know.Some of those people were like talking to idiots.
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It's the nature of big business. Outsourcing and trying to get the most calls answered for the lowest cost. The bottom line is I make to much money. Cingular just wants a body to answer the call and if they are qualified than that is a plus. that has been their philosophy for a long time and now it is coming to bite them in the a**. With JD power and consumer reports and now being the biggest fish in wireless all eyes are on Cingular.
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joachim said:
who cares Marcus, just slip your application over to the next kiosk.
that was mister Hide!!!Lol
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With your experience with the wireless industry should be a pretty smooth transition for you. There is always a little stress with a situation like yours, you'll be fine..Good luck
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I know just giving customer's some insight on Cingular. It is a tough time with the buyout of AT&T wireless and all of these reps around. And most of them do not know what they are doing.
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A lot of corporate store employees have been quitting lately too. I know you're not quitting, but things aren't pretty in the corporate area. I know the call centers need people like you, because customers come in every day with truckloads of misinformation from CSRs. They'll replace you with someone much less qualified and make my job just a bit harder.
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I am not a person who is going to defend bad CSR's. But some customer's hear what they want to hear they tell CSR's that u said their incoming calls are free. Or that text messaging is included in their 39.99 a month plan.
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Please stop sending customers to the store!!! That is my only complaint with CSR's.
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Can't help but send customers to the store. Soemtimes they need in person help with their phone.
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simplymarcus,
You SAID A MOUTHFUL!!!!!!!!!!!!!!!!!
Some are so IGNORANT, they don't even know what make an model there phone is when asked........"We'll it says Cingular, is that what you mean"????????
Are you in socal area??????
You SAID A MOUTHFUL!!!!!!!!!!!!!!!!!
Some are so IGNORANT, they don't even know what make an model there phone is when asked........"We'll it says Cingular, is that what you mean"????????
Are you in socal area??????
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You know Cingular lost its' membership in the BBB for too many unresolved complaints . . .
The quality of customer service is what gives the carriers the edge today. Cingular knows that. They have something in mind.
You think maybe it has something to do with your union? Maybe the cost of dealing with it?
The quality of customer service is what gives the carriers the edge today. Cingular knows that. They have something in mind.
You think maybe it has something to do with your union? Maybe the cost of dealing with it?
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simplymarcus said:
I am a great Cingular customer service rep and I will be laid off. I am a CWA member that makes to much money. I make more than some mangers in other call centers. The center I work in has the highest payroll and takes the least amount of calls. We are a senior call center so we have the most experience. The bottom line is I make to much money according to Cingular. I will only have a job till around December maybe.
And I bet there is not a thing that the CWA can do about it.....are they helping you ????
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CWA is not the problem they are a symptom of the problem. Unions only exist in a companies that are poorly managed. It is only when HR is not impartial and does not function as an independent body within the company. And when a company fails to hire and retain strong and talented management employees. Or just simply have management that is poorly trained and cannot do their job with showing repect for the workers.
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simplymarcus said:\\\
CWA is not the problem they are a symptom of the problem. Unions only exist in a companies that are poorly managed. It is only when HR is not impartial and does not function as an independent body within the company. And when a company fails to hire and retain strong and talented management employees. Or just simply have management that is poorly trained and cannot do their job with showing repect for the workers.
blah blah blah
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Dude, in all seriousness, have you ever contributed anything of worth to anybody, or do you just go through life like you do through Phonescoop.
Like an epileptic retard with turrets.
Like an epileptic retard with turrets.
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motorolams550 said:
thats alot of hate 😢
Who said hate? Disgust maybe. Contempt? oh yes. Hate? Why? I dont hate anybody on Phonescoop.
Stop being a jacka$$ and I wont have a problem with you.
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Another CINGULAR move. Cingular Wireless cares NOTHING about it's employees. NOTHING!!!! I work for BellSOuth Mobility/Cingulsr for over eight years. Ever since the merger & the creation of Cingular. Everything for employees has gone down hill. Not to mention the loss after the buying of AT&T. Cingular is on the way down. Until they realize that those "experianced" employees are who got them where they are at, they will fall!!
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I can't believe Cingular is doing that to you! You are a great employee! That sux! My advice is to save up as much money as you can between now and the last day of work because while you are job hunting you will need every cent you have! Take it from me, I wish I would have saved more money for my job hunting. I wish all the best for you.
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Please, don't hate on Marcus. What exactly did he do to you?
Evidently, some of you don't realize how bad it's gotten. Stan, Ralph, Kathy, and LeAnn truly do not care about anything but the almightly dollar. And not one employee will receive a penny more than absolutely necessary until all $41 billion of the AT&T Wireless acquisition is paid for.
After that, no employee will receive a nickel more than absolutely necessary.
My advice to you all is get out while you can. I submitted my two weeks notice just yesterday.
Any company that treats you with such a low regard does not deserve to have dedicated employees. The only security anyone can hope for is that of the CWA - Cingular is so poorly managed that without it they REALL...
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Evidently, some of you don't realize how bad it's gotten. Stan, Ralph, Kathy, and LeAnn truly do not care about anything but the almightly dollar. And not one employee will receive a penny more than absolutely necessary until all $41 billion of the AT&T Wireless acquisition is paid for.
After that, no employee will receive a nickel more than absolutely necessary.
My advice to you all is get out while you can. I submitted my two weeks notice just yesterday.
Any company that treats you with such a low regard does not deserve to have dedicated employees. The only security anyone can hope for is that of the CWA - Cingular is so poorly managed that without it they REALL...
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I completey agree. I didn't even give a 2 weeks notice. My last day is Thursday. Cingular is a horrid company to work for. I know I'm a good agent but they treat us like garbage. I don't know if any of you work in blue centers but it is rediculous. I'm so glad I'm out of there.
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