Cingular contract? Unsatisfied customer...
I have been a customer of Cingular/Bellsouth Mobility for over ten years and prior to Cingular's switch to GSM service i was a very satisfied customer. They convinced me 8 months ago to switch to GSM so i reluctantly did (i heard a lot of bad things) and have been very dissatisfied with the coverage. There are several large areas in the middle of Lafayette, LA where i live that i get no coverage, one happens to be where my office is located. There are several other areas that i used to get perfect coverage that i now have none. I have complained several times to them and they consistently blame it on my phone, well i am on my 3rd phone in 3 months and my wife is on her 2nd and i know over 20 people who are having the same problems. I ha...
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Even though you should be allowed an out in a situation like that, you probably want get one. The nature of the biz.
Verizon would bend you over too.
Verizon would bend you over too.
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They gave you 30 days to try it.... the ONLY company that does that.. and 8 months later you want out.... get a nokia... if you keep buying Motorolas... then there ya go... **** reception
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I have a Nokia, my wife has a Motorola, they both are bad. I have been a customer for over 10 yrs and never had problems with their service, i complained within the 1st 30 days and they blamed it on the phone and sent me and my wife both new phones. My complaint history is well documented and i have been unsatisfied ever since the switch to GSM. The worst part about it is that they dont acknowledge that there is a problem.
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First Vzw would not "bend you over" if you honestly do not get coverage in the 2 most important places in your life (home and work)Vzw will allow you out no ETF. You should just keep calling and demand to speak with a supervisor!
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I have spoken to a supervisor and she instructed me to call Tech Support from a land line in the area where i have issues, however she was adamant that it must be my phone b/c they show a great signal in that area. I informed her that i have 5 friends that live in the adjacent neighborhood to my office and most of them can only use their phones in certain parts of their yards. She said that if my problem continues they will work with me on my contract deal. Just looking for other suggestions...Cingular probably has an 80% market share in my area so it really is the cheapest route b/c of free Cing to Cing.
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It's not the cheapest route when you can't send and receive ph calls! Just call back! They should have remarked your acct stating that if you continue to have problems they will let you out!
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in ther terms and conditions of the contract that you would of had to sign cingular does not garuntee service in any and all areas( not that I think its right) but you have to review the fine print of the contact to specially find it but there is that clause in there and that is binding therefore they would still charge you an early termination fee per line.
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Exactly. etf will still apply. You just need to get lucky & get a smart manager that will take ownership & get you out since you are costing the company more money by calling in.
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Even after the CEO said he's not interested if people get signals in their house?
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wireless is not guaranteed especially indoors. I would not waive etf if u cannot get service indoors. I look at the overall coverage in your area.
Cingular will give u more coverage indoors than tmobile will I guarantee you that much.
Cingular will give u more coverage indoors than tmobile will I guarantee you that much.
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If you keep calling & calling, maybe you will run into a manager that will let you off the hook. In the long run, you might cost the customer much more than to waive etf's.
Good luck with getting a manager who can think outside the CINGULAR box & use logic.
Good luck with getting a manager who can think outside the CINGULAR box & use logic.
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Exactly. Get a Nokia phone. You will be better off. & yes, you did sign a contract where it states that coverage is not guaranteed. 30 days is more than enough period trial compared to other providers.
Bite the bullet & pay the etf. I would not waive etf in your case. Coverage indoors is never a guarantee since different buildings are desinged & built differently. We are dealing with radio waves.
Don't get the cool phone you really really like. Stick with nokia & you will have better service.
ETF applies dude or dude-ette
Bite the bullet & pay the etf. I would not waive etf in your case. Coverage indoors is never a guarantee since different buildings are desinged & built differently. We are dealing with radio waves.
Don't get the cool phone you really really like. Stick with nokia & you will have better service.
ETF applies dude or dude-ette
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Try contacting the BBB in your area. It doesn't sound right that you're not able to use your phone in an area that I'm sure they claim is covered, the reason you signed a contract in the first place. The BBB may have some leverage or be able to find a way to get out of the contract that they seem to have, by your account, breached.
Maybe offer them $200 to leave, $100 for each phone's discount they gave you for signing the contract. That's all that they've actually lost if you were to leave anyway, I'd say less than that. How they get away with charging more than their actual losses, I'll never know.
No, you know what, I do know. It's because it's small enough to where it's cheaper to pay that than it is to hire an attorney and ...
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Maybe offer them $200 to leave, $100 for each phone's discount they gave you for signing the contract. That's all that they've actually lost if you were to leave anyway, I'd say less than that. How they get away with charging more than their actual losses, I'll never know.
No, you know what, I do know. It's because it's small enough to where it's cheaper to pay that than it is to hire an attorney and ...
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Very good suggestion David. I think Cingular will start taking BBB cases seriously now after having been humiliated by being booted out of one of the Better Business Bureaus in New York. 😳
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Better yet. Do NOT sign renewal contracts. EVER. If you read and sign a contact that effectively says they do not have to really provide service you are stuck and should not be whining. I have both Verizon and Cingular and month to month on both. I buy my phones used on EBAY when I need them. If no one signed contracts ETF would be a moot point plus the carriers would have to do other then offer crappy "free" phones to guarantee their income and customer base short term anyway.
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The reason carriers sell crappy "free phones" Is because that's what customers want. people want free phones and if carriers offered $300 phones for free they wouldn't make any money.
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U got that right. People ask for free phones. Once they have crapped out or they have broken them, they say that they were given a crappy phone. 😁
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Just escalate to a manager. Don't flame nor scream. Be professional & courteous. If the manager won't do it. Ask politely to escalate to his or her manager. Then it will more than likely be waived. Most of the times it is. If not, just keep going up the ladder. 😛
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The BBB can not help again you were given 30 days to try it and if you read your contract it says cingular does not guarantee service at all times in all areas so Cingular is covered so if you want out it will cost you, honestly there would be a lot less complaints if people would read thei contracts before they sign them
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Impossible. The mass consumer's assumption is I have a signal everywhere I go including a crapper in the NYC subway... The only thing this BBB fiasco is going to do is force Cingy to spend more $$ in their legal dept for the backlash of people that will complain nationwide (about NOTHING)... I don't feel sorry for Cingy or the Cingy customer, I feel sorry for BBB people who will be inundated with complaints like, "Cingular should've jump started my car regardless of not having the roadside assistance package because I'm already paying $80/mo, it should be included!"
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Cingular used to provide a service that was acceptable...There is nothing in there contract that says that "GSM service is going to be a major downgrade" I am not talking about using my phone in basements, etc. On the road in the middle of town, right in the middle of the big orange circle that they draw on the map. Its not a matter of occasional poor coverage, it always sucks. Its one thing when you drop a call when you are BS'ing with a buddy, but when you are trying to conduct business its a whole new issue.
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hailer said:
Cingular used to provide a service that was acceptable...There is nothing in there contract that says that "GSM service is going to be a major downgrade" I am not talking about using my phone in basements, etc. On the road in the middle of town, right in the middle of the big orange circle that they draw on the map. Its not a matter of occasional poor coverage, it always sucks. Its one thing when you drop a call when you are BS'ing with a buddy, but when you are trying to conduct business its a whole new issue.
that really suxs guy, after ten years of being happy, Cingy messes up their network so bad it becomes useless to you. Good luck/ Verizon will make you happy/
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are u calling from inside these buildings?... if so then theres the problem.. the phones are not designed to be used in buildings
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Inside the buildings i get one bar which i can understand, its the fact that i cant talk on my phone in my car in this area without the signal going in and out, dropping the calls, or never being able to dial in the first place.
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yea there are dead zones, no network is perfect.. it's unfortunate that u are having this problem, but chances are cingular wont let u cancel without the ETF... verizon is the only other intelligent choice... i work for cingular, but i cant deny that verizon does have great coverage
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Before the GSM switch Cingulars network in my area was flawless both in the city and in rural areas. The reason i have to switch is the fact that the people at Cingular will not acknowledge that their is a problem in our area. I know over 30 customers of Cingular and every single one of them that has GSM phones have problems. My wife's phone drops her call everytime she goes over an overpass on the interstate! I didnt believe her until i witnessed it for myself.
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So what....that is the network...that is the build out plan...you made the choice...now live with it....
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OK Smart ass...Choice??? They sure aren't advertising at Cingular that their new network has diminished coverage and if you choose it your service will suffer ...All I did was add a line to my account and sign up for a new plan. Nowhere in the contract does it mention that the GSM coverage is poor compared to the old system.
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would u have a zip code so i can check to see what the corverage is supposed to be by chance?
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Forget that! Why should you have to live with bad service?
Call Cingular and tell them you just found out you are being transferred to Australia and you are moving at the end of the month, if they ask for proof just type something up on company letterhead, if they don't want to let you out escalate it as far up as you have to, even if you have to call the office of the president.
Call Cingular and tell them you just found out you are being transferred to Australia and you are moving at the end of the month, if they ask for proof just type something up on company letterhead, if they don't want to let you out escalate it as far up as you have to, even if you have to call the office of the president.
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hmm... thats odd.. it does show perfect coverage for that area, as well as 5 towers, all functional, within 3 miles
obviously perfect coverage is not what your getting tho
it's quite a Delmar indeed.. your only chance of getting the ETF waived is through a supervisor...
my advice....
call cust care, dont ask for a supervisor right away, instead explain the situation to the rep politely even tho this is very upsetting to u im sure... then after u've explained yourself ask if u might b able to speak with a supervisor as u need somebody with high authority... be polite to the supervisor & i think they will make an exception for you
obviously perfect coverage is not what your getting tho
it's quite a Delmar indeed.. your only chance of getting the ETF waived is through a supervisor...
my advice....
call cust care, dont ask for a supervisor right away, instead explain the situation to the rep politely even tho this is very upsetting to u im sure... then after u've explained yourself ask if u might b able to speak with a supervisor as u need somebody with high authority... be polite to the supervisor & i think they will make an exception for you
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Thank you very much for your help...I have done exactly as you said and the supervisor asked me to give it one more shot as they were going to send someone to that area to "re-tune" the signals. She said that they would work with me if the problem wasnt corrected. Considering this is the 3rd time that i have complained about this problem I doubt it will improve so thats why i plan to move on. Thanks again.
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That doesn't mean anything. We had a tower go down on Saturday. I called in and they said everything was fine. It wasn't until Monday, when the calls started coming in (they were closed the other days) that they realized it was a tower problem. It took a lot of people calling in for them to realize this. Had this happened 3 weeks later though, I would've been on my way to Sprint. It is annoying when you call in and say you've talked to 10 people and they all have the same problem, and you're told your phone may need replacing.
One thing I wish Cingular would do is give one person that lives near each tower unlimited use of a cell phone. They could use that person to check the actual signal being received. Right now, it takes a lo...
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One thing I wish Cingular would do is give one person that lives near each tower unlimited use of a cell phone. They could use that person to check the actual signal being received. Right now, it takes a lo...
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just stay put. Hehehehehe. Cingular is trying to integrate blue & orange networks. That is why u drop calls & get ****ty service when u drive.
Blue towers don't hand off the call to orange towers & vice versa as they should.
Blue towers don't hand off the call to orange towers & vice versa as they should.
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wireless not designed for indoor usage. U want the best coverage ever, stick with landline. 🤣
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Unfortunately, Cingular has themselves very well padded in this situation. Their contracts do state, very clearly, that they do not guarantee service. At all.
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