not a particularly useful strategy to grow a company and customer base
Cingular Expelled From Local BBB -see phonescoop news article
As someone whoe's business is managing conflict I am amazed that a firm this large would not have a policy in place to at least respond to complaints let alone to handle them well.
As someone whoe's business is managing conflict I am amazed that a firm this large would not have a policy in place to at least respond to complaints let alone to handle them well.
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the twenty may have initiated the complaints but everyone is listening to the twenty. As every business knows that there is a multiplier for every customer you hear from there are many more with the same type of praise or complaint.
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and there are even more that couldnt be happier with their service that you neverhear from
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that is not the issue. the issue is continous improvement for any enterprise. It is arrogant to not respond to concerns of customers. I have no beef with cingular personally and no experience with them but if I was shopping for a provider I would be very concerned hearing this news. It would be no different thatn looking for a constructon contractor. suppose you learn the contractor is less expensive but there were credible reports that they were not responsive to correct issues that arose or even get back to customers who called them with to explore concerns. i would never use them because if the relationship starts that way it surely has a greater chance of ending in trouble.
This is certainly a learning opportunity for all provid...
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This is certainly a learning opportunity for all provid...
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The BBB in many cases leaves open cases as "unresolved" because the business says "sorry, it's our policy" and the customer doesn't like it. I have personal experience on this one.
Unless we know the issues at hand we can make no reasonable determination. It could be a complaint that stores stopped accepting bill payments forcing customers to use *pay or US Mail. Is is easier now to pay at the last minute then ever before yet I hear complaints every month on the 4 bill cycle due dates.
Unless we know the issues at hand we can make no reasonable determination. It could be a complaint that stores stopped accepting bill payments forcing customers to use *pay or US Mail. Is is easier now to pay at the last minute then ever before yet I hear complaints every month on the 4 bill cycle due dates.
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I'd like to know what the claims/complaints are with the BBB to establish if they are actually legimate complaints.
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unresolved is very different as you described it then no response. the BBB does not kick a firm out if they have a different opinion then the customer or the firm follows their written policy.
the issue was that Cingular ignored the customer complaints. typically the BBB will receive a complaint from someone and forward that complaint to the firm contact. with large firm their will be a liason set up with the BBB. If the designated contact or their representative does NOTHING in communicating back to the BBB then there is a problem, particularly if it happens multiple times.
the issue was that Cingular ignored the customer complaints. typically the BBB will receive a complaint from someone and forward that complaint to the firm contact. with large firm their will be a liason set up with the BBB. If the designated contact or their representative does NOTHING in communicating back to the BBB then there is a problem, particularly if it happens multiple times.
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