No my friend if you are about to try and defend cingular against verizon you are the one on crack!!!! Why don't you refer the original poster of this thread to j.d. power.com or consumerreports.com that way they can get an unbiased explanation as to why verizon is better!!!!!!! I think you need to read up more on what everyone else around the country is saying!!! Do you need smelling salts?????

Cingular DOES suck, stick with Verizon.

I am glad to see that some people are extremely loyal to their service provider and are passionate about their beliefs. Good to see and I can certainly respect that. I work for Cingular blue customer care, and will acknowledge that Verizon has set a very high bar that will be tough to reach and acknowledge that in some markets, we aren't there yet. However, I have been impressed by what I've seen of Cingular's desire to significantly improve customer service, network reliability and enhance coverage. Dropped calls occur in probably less than 3% of all calls made, and we have RF engineers travelling the country 24/7 with our own products as well as our competitors to gauge where we need to improve and where we excel. Our rate plans are compet...
(continues)

Please just go and check out any major reporting agency such as jd power or consumer reoprts, you will see that my previous post is right on the money as well as cubbie's post. Don't take the word of a cingular employee much too bias. After reading the report findings you will say the same, cingular sucks!!!!!!!!

Mavrick, im assuming you have Verizon? and why do you hate Cingualr so bad? Have you ever had them before?

Yes I have verizon and yes I have had cingular. I also know a lot of people here in chicago who have had or do have cingular and they have nothing but complaints, terrible call quality, horrific customer service as well as dropped calls constantly. Now I know Chicago is the 3rd largest city in the U.S. and if there service is that bad here I can only imagine what it is like in the rest of the country! Also if you go to jd power.com or consumerreports.com you will see that I'm not the only one who feels this way. Most of the country feels the same way also. If you want service that you can rely on, then it's a no brainer you go with VERIZON!!!!!!

Wow, Im here in Denver, Cingular Works pretty well, or so i've hear, its just there customer service that People get really mad about. most people here have verizon too, but still alot have cingualar. I however have T-mobile.

also my gf has verizon for her business and personal and i have cingular and she has to used my cell phone at house or her parents house in yellowsprings. she drops call all the time and she wish she can have cingular with er business. my best friend has tmobile and can't give any signals plus they don't have moile mobile. i iused to hate cingular by hear what some of there customer was saying when i was working at customer service with verizon and we were supposed to hate them because they were the enemy, until i try them for myself and love it. the other thing that is good is that radio shack only carry the best cellphone who does great during the quarters. cingular beat them and verizon contract will be over at the end of this year and wi...
(continues)

Well i live in one of the smallest towns in the U.S. and Cingular get's way better reception then VZW, hummm how do you explain that?

maverick96 said:
Please just go and check out any major reporting agency such as jd power or consumer reoprts, you will see that my previous post is right on the money as well as cubbie's post. Don't take the word of a cingular employee much too bias. After reading the report findings you will say the same, cingular sucks!!!!!!!!

Let's not take the word of a Verizon employee either. Especially when he says that Consumer Reports or JD Powers is saying that Cingular 'sucks'. That's not the case at all. If you look at the reports, they just didn't score as well according to those 'surveys'. Of course you could also read some unbiased info from Wireless publications. Wireless Week, for example, stated that Cin...
(continues)

1st not a vzw employee. 2nd verizon has beaten cingular in adds and churn last 2 quarters and is on pace to continue this a** kicking. 3rd even all of the coolest phones in the world can't seem to help cingular beat verizon quarter after quarter wonder why??? "Can you hear me now? GOOD" these are facts...

maverick96 said:
1st not a vzw employee. 2nd verizon has beaten cingular in adds and churn last 2 quarters and is on pace to continue this a** kicking. 3rd even all of the coolest phones in the world can't seem to help cingular beat verizon quarter after quarter wonder why??? "Can you hear me now? GOOD" these are facts...

Let's not forget the 'fact' that it took Verizon three years after it's merger to start doing as well as it is. Also don't forget that Cingular has been merged less than a year and is keeping pace with the mighty Verizon.

And buddy, if you aren't a Verizon employee then that's pretty sad. You look pretty silly wearing the Verizon cheerleader outfit.

Better than wearing the losing duncecap for cingular 🤣 🤣 🤣 🤣

maverick was the kid who took his ball home if he was loseing! 🤣 🤣 🤣 🤣 🙄 DB

tx for that last response...I think that's the first one that's actually been the kind of response I was looking for. Although after reading these boards I have come to understand just how passionate and loyal people are towards their cell phone providers and the comments don't surprise me 😉

hpw about these apples:

in my area (not cincinatti, mind you) about 95% of the area is covered by both carriers thouroghly. the other 5% is either covered by one or the other, so it depends on where you live. (YES, i DID say that Verizon DOES NOT HAVE COVERAGE in some areas here, you Verizon cheerleaders.)

I have been very critical of Cingular on phoescoop. I will continue to point out where I know cingular can do better. Verizon has not faced the challenges that Cingular has faced. Cingular has had two CEO's a complete technology change and a buyout of AT&T wireless in the last 5 years. Verizon has not faced the same challenges. The conversion from TDMA to GSM is like going from AM to FM radio. They are very different in how they are supported by customer care. The billing for these two technologies is also different. AT&T wireless tried to do the same thing go from TDMA to GSM and that comapny is now gone. Verizon has been CDMA forever and there customer care department does not have to explain why TDMA service worked in a customer home and...
(continues)

in line at any given store for up to an hour.....If you don't mind waiting online forever.....If you don't mind no in store technicians....If you don't mind reaching voice recordings instead of humans when calling customer service.....If you don't mind waiting 48 hours for online chat to respond, then Cingular is for you.

I tried it for 29 days and you guessed it, day 30 returned everything.

Back to Verizon and great CS but really crappy phones.

I've been a customer of ATTWS (then Cingular) for a few years now (Northern/Central VA). I've never had a real problem with coverage (my standards are probably low). Which in a cell phone service is important (coverage, not the standards).
However, the customer service on the phone AND at a couple of Cingular owned stores has got to be THE WORST...EVER!
I can't begin to explain how bad customer service is without getting upset.

If you can find a decent company store with intelligent and more importantly, helpful employees AND have no occasion to call customer service, EVER, then...
Who am I kidding.I give up.

What part of VA are you in? The Cingular store near me isnt all that great either. I think all the employees of Cingular should be able to answer any question we throw at them. They should know more than me because I am not even in the wireless industry.

I'm in the Tyson's Corner area.
I think it is the luck of the draw as far as store service is concerned. I've had mixed success at different stores.
At one store the guy didn't even bother to try to find any info beyond what was on his screen. The 2nd store I went to, a second employee was able to dig deeper and get info that the first one that tried to be helpful, wasn't able to.
Now that the databases are supposed to have merged I suppose this may not be an issue anymore, but I doubt it.

Oh, that's so cool, I live near there too!! I've found a VERY good Cingular store, but it's in Fairfax so it's kinda far from Tyson's. It's a Wireless Jungle, just go to the find a store site on Cingular's page and it's in the 20121 zip code, the phone is 830 something.

this isn't the case everywhere. i've heard the same stories about compeitiors stores too. christ, i actually went to a Sprint store and pretended i was looking for service, and the guy gave me wrong info and pretty much didn't even seem like he cared i was there.

in our store, we rarely have more than a 10 or 15 minute wait, and we all know what we are doing.

jinx7676 said:
this isn't the case everywhere. i've heard the same stories about compeitiors stores too. christ, i actually went to a Sprint store and pretended i was looking for service, and the guy gave me wrong info and pretty much didn't even seem like he cared i was there.

in our store, we rarely have more than a 10 or 15 minute wait, and we all know what we are doing.

You must work in wireless heaven.... 🙄 😉

i have the razar and i love it. i live in kettering ohio and the best thing about it is i am at work for like 10 hrs and i can only use my phone during breaks and lunches. i have the 7pm caling option so i can talk to free at that time. i haven't dropped a call plus the roll over mins is the best. i already have 2000 min which is anytime. the other good thing is that u can change ur plan and they won't change your 2 yrs plan. i used to work for verizon last year and the coverage is ok but u have to relized that ur phone may work in alot of places doesn't mean that ur vcast will work or ur text messages. they have different maps and coverage for different option and features. also u have to buy a different phone or rent a phone if u want to g...
(continues)

HAHAHAHA like we would let them have it! But they are all little girls over there! so pink could suit um well 🤣 😉

allegedly?? must be one one of those orange reps.

And if he lives in cinci then there isn't crippled coverage, it's only like that when you go into the boonies haha

and you cant beat 1000 anytime and free nights and weekends for $45

PLUS YOU GET YOUR RAZR

thanks for the continuing input...I knew this would be a good place to get the right info...looks like I might take a look at T-Mobile and see what's up...

THE RAZR IS NOT EVEN THAT COOL!!!!