Cingular customer service
I believe the main reson for Cingular's poor customer service is poor management. The leadership is really bad and causes reps to have a bad experience and it trickles down to the customers. It is very easy to blame customer service reps and they do bare some of the responsibility. But management continues to treat reps like garbage. Making a lot of reps have a bad attitude about the company and their jobs. We as reps could do better but if we suck think about how bad our managers are. Kingforg has mentioned the union as being part of the problem. They are not the problem they are there because management is piss poor. Management is petty and drunk with power.
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I don't understand why so many of you post complaining of Cingular's CS. I have contacted them 4 times and have had stellar support each time! And they even resolved the issue I called about on the first call.
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same here. every time i call in cing cust serv is always great and helps solve my problems.
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Is cingulars customer service really that bad?
I am a former aws employees and i remember the first time i had to call in to cingulars customer service and i about fell out of my chair. They were polite and willing to spend the time to help fix the problem, a trait the lacked with the AWS Customer Service. If you ask me things are starting to get better and most of the policies are close to the same with other carriers.
somebody will always post when there mad because they didn't get credits or when there is some sort of billing problem, when will people start new threads every time they have a great interaction with customer service instead of bitching all the time.
I am a former aws employees and i remember the first time i had to call in to cingulars customer service and i about fell out of my chair. They were polite and willing to spend the time to help fix the problem, a trait the lacked with the AWS Customer Service. If you ask me things are starting to get better and most of the policies are close to the same with other carriers.
somebody will always post when there mad because they didn't get credits or when there is some sort of billing problem, when will people start new threads every time they have a great interaction with customer service instead of bitching all the time.
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Thanks, guys. I have been more than pleasantly surprised, after my Verizon experience. I wonder where the reps are that I keep seeing such negative comments about? Not servicing my area at least!
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I'm not even a customer yet, and I've only had good experiences with Cingular phone reps. One phone rep even called 10+ stores on my behalf, without me asking him to do so, he volunteered to do it so I didn't have to!
People who have bad experiences do tend to want to complain about it to make themselves feel better, or even to try and warm others about what happened to them. When I get good service, I try and pass it on too :-)
People who have bad experiences do tend to want to complain about it to make themselves feel better, or even to try and warm others about what happened to them. When I get good service, I try and pass it on too :-)
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simplymarcus said:
I believe the main reson for Cingular's poor customer service is poor management. The leadership is really bad and causes reps to have a bad experience and it trickles down to the customers. It is very easy to blame customer service reps and they do bare some of the responsibility. But management continues to treat reps like garbage. Making a lot of reps have a bad attitude about the company and their jobs. We as reps could do better but if we suck think about how bad our managers are. Kingforg has mentioned the union as being part of the problem. They are not the problem they are there because management is piss poor. Management is petty and drunk with power.
maybe its the retarded sa...
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Not all the stores do but there suppose to.
7:30 seems kinda harsh when we have our meetings its usually 8:30.
7:30 seems kinda harsh when we have our meetings its usually 8:30.
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ors was at 8:30.. but sat store hours cahnged so we open at 9 instead of 10 now ☹️ 😡 i need to talk to bob
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you guys should just goto your local call center and apply. no meetings weekly, just training when a new campaign comes out. hell im in migration and im waiting 20 minutes for a call. then the call ends up being 2 seconds long cause they only speak spanish. no habla espanol. SHIIIIT
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momcat1 said:
I don't understand why so many of you post complaining of Cingular's CS. I have contacted them 4 times and have had stellar support each time! And they even resolved the issue I called about on the first call.
The reason you only hear about negative customer service experiences is because people are more likely to tell others about bad experiences than good. This is true for pretty much any customer-facing business.
While Cingular may have 1 million customers at any given time dissatisfied with customer care, there are over 49 million more who are completely happy with their service.
simplymarcus said:...
I believe the main reason for Cingular's poor customer serv
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Ok i can see where ur coming from reps have low morale because of the way were treated. reps of cing blue have it easier than orange reps in the amount of systems we have to deal with and the number of technologies we deal with, but and this is a big but Orange reps have different P&P than us blue so when a customer calls in flaming mad about something as small as wanting their credit balance of 2 cents to a bill of $2,500.
By the time we transfer out to someone else the customer has already let out all their anger at us (im a frontline grunt) so all the other dep's have it easy from their on.and orange reps have ways of apeaceing customers that blue doesn't. and thereps that were left behind in blue aren't treated the same way orange is.
By the time we transfer out to someone else the customer has already let out all their anger at us (im a frontline grunt) so all the other dep's have it easy from their on.and orange reps have ways of apeaceing customers that blue doesn't. and thereps that were left behind in blue aren't treated the same way orange is.
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You'd be surprised how not-so-green the grass is on the other side. Yes, I agree that there are advantages that orange reps have over blue. As far as being treated the same, however, my particular call center is treated as blue, even though we're orange now and taking all orange calls. We don't qualify for all of the orange benefits, and have had some of our blue favorites taken away (such as Edge Rewards). We're somewhere stuck in limbo between orange and blue.
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As a customer service manager I take offence to that!
Ask any of the 10 reps on my team, not all managers are drunk on power like you said.
When I was a rep I found the good managers and the bad, then when the shift bid's came I stayed on with the managers I knew I liked.
If you have problems with a manager go to an AM if you have problems with an AM go to a Senior AM or director. I don't know about your center but in our center all of the higher ups are very approachable and if a rep comes to them with an issue they will genuinely and sincererly listen and react to whatever is brought up.
Ask any of the 10 reps on my team, not all managers are drunk on power like you said.
When I was a rep I found the good managers and the bad, then when the shift bid's came I stayed on with the managers I knew I liked.
If you have problems with a manager go to an AM if you have problems with an AM go to a Senior AM or director. I don't know about your center but in our center all of the higher ups are very approachable and if a rep comes to them with an issue they will genuinely and sincererly listen and react to whatever is brought up.
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I understand there are a lot of good managers. I am kind of glad u take offense. You should spread these feelings I am expressing because it is the feelings of most reps I work with and talk 2. I have had some great experiences with managers at Cingular. I have had bad managers and have gone to their AM and faced retaliation from that manager and the more I complained the worse it got. The manager tried to make me look like a problem rep. I just want to work hard and do a great job.
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