Some Facts from the 2nd quarter for Cingular
1.1 million Subscribers
Arpu= $50
Postpaid churn= 1.8
Total churn= 2.2
Their post-paid service got 1.072 million.
Their prepaid lost .205 million.
Their resale business got .204 million.
Net= 1.071 million.
Awe subs migrated since nov15th is 4 million and growing.
78 percent are on the gsm network.
Data arpu= $4.16
20 million use data products.
5 billion text messages
39 million multimedia messages.
55--Million-premium content downloads
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Migration
Going towards completion.
78 percent are using gsm.
Roll over plans= 55 percent of customers
2nd half of this year= substantially complete over 10k cell sites for decommissioning. 47 overlap tdma markets will have decommissioning.
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Arpu= $50
Postpaid churn= 1.8
Total churn= 2.2
Their post-paid service got 1.072 million.
Their prepaid lost .205 million.
Their resale business got .204 million.
Net= 1.071 million.
Awe subs migrated since nov15th is 4 million and growing.
78 percent are on the gsm network.
Data arpu= $4.16
20 million use data products.
5 billion text messages
39 million multimedia messages.
55--Million-premium content downloads
---
Migration
Going towards completion.
78 percent are using gsm.
Roll over plans= 55 percent of customers
2nd half of this year= substantially complete over 10k cell sites for decommissioning. 47 overlap tdma markets will have decommissioning.
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Numbers arent too bad. Still got a long way to go before Cingular can really say there #1. Need to get customer service up.
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I am fully understanding that Cingular's customer service is in need of some help but how does that make them not able to say that they are #1?
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Its a matter of opinion, but to truley say they are #1, we need to excel in all catagories, not just in most customers. Should be concentrating on quality not quanity.
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You are correct. And in the cellular phone industry that is the biggest factor.
Now, in no way am I saying that there are not improvements to be made in certain areas though.
Now, in no way am I saying that there are not improvements to be made in certain areas though.
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But, doesn't having the most customers show that their customer service isn't as bad as people say it is? If it really is horendous, most would leave at the end of their contract, not renew, and go to another provider. The market shows that people like Cingular, since it does have the most subscribers.
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yea, I would say that they aren’t that bad, however, I expected from a company like them to be at least getting 1.5 million subscribers per quarter and anything else is pure disappointment.
yea, they need to get many things back in order again. they are number 1 because of their buyout of att wireless. so quarter 1 they got 1.4 and quarter 2 they got 1.1 million customers. I find that disappointing.
yea, they need to get many things back in order again. they are number 1 because of their buyout of att wireless. so quarter 1 they got 1.4 and quarter 2 they got 1.1 million customers. I find that disappointing.
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nextel18 said:
yea, I would say that they aren’t that bad, however, I expected from a company like them to be at least getting 1.5 million subscribers per quarter and anything else is pure disappointment.
yea, they need to get many things back in order again. they are number 1 because of their buyout of att wireless. so quarter 1 they got 1.4 and quarter 2 they got 1.1 million customers. I find that disappointing.
Come on guys... The 2nd quarter is the slowest quarter of the year. Let's wait for VZW to post theirs
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Also, they only expected to post 1.2. So... 1.1 is below expectations, but not by much, and since profit went up who really cares?
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that is no exception. when you are a company that big, you are expected to do big things. take a look at this, "The wireless provider added 1.1 million customers compared with average estimates for 1.2 million from four analysts contacted by Reuters.." that means they missed, which isnt good.
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Dont start flaming nextel. Just dont even start. Just go back to your forum and worry about your numbers. No, Im not trying to be an @$$ but you know what is going to happen so dont even start.
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I think we need to keep thisas flame free as possible. these are public forums, and are always going to be subject to opinions.
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Analysts suck.... wtf do they know about the industry. They base there "opinion" off of numbers. Anayzing anything is never exact. Anaysts are like movie critics... there are usually full of crap. example... Jurassic Park got initial bad rating from "critics", yet it broke records.
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that is your opinion and you have a right to your opinion, but I know that many people on here (this board) are affiliated with cingular so if they get below expectations people gives excuses, but if they get above expectations people think that’s great and they act big. it is the same on other boards too. either they rub it in because they don’t do well or they just say well that quarter won’t happen again. that is quite pathetic, to be frank.
I can rather understand that because people are so tied with their companies, but they shouldn’t. we should talk about if they don’t do well of things they should improve in and if they do well in something we should talk about that. that is what I do with any company that reports their earnings. ...
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I can rather understand that because people are so tied with their companies, but they shouldn’t. we should talk about if they don’t do well of things they should improve in and if they do well in something we should talk about that. that is what I do with any company that reports their earnings. ...
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ATLANTA – Cingular Wireless, a joint venture between SBC Communications Inc. (NYSE: SBC) and BellSouth Corporation (NYSE: BLS), today posted strong second-quarter results driven by continued solid subscriber growth, improvement in margins and postpaid churn, and strength in data and enterprise services.
Gross additions continue to be very strong at 4.4 million. Postpaid churn improved sequentially to 1.8 percent – a record low for the company. This compares to 1.9 percent in the first quarter of 2005 and to 2.1 percent (pro forma) in the fourth quarter of 2004. Overall churn held at 2.2, which was the same as in the first quarter of 2005, primarily reflecting the transition of customers on former AT&T Wireless prepaid plans.
Gross additions continue to be very strong at 4.4 million. Postpaid churn improved sequentially to 1.8 percent – a record low for the company. This compares to 1.9 percent in the first quarter of 2005 and to 2.1 percent (pro forma) in the fourth quarter of 2004. Overall churn held at 2.2, which was the same as in the first quarter of 2005, primarily reflecting the transition of customers on former AT&T Wireless prepaid plans.
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loll. you give an article while I already stated those facts. how late.
by the way, gross adds mean nothing it’s about their net adds.
by the way, gross adds mean nothing it’s about their net adds.
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yeah yeah..... was posting the same thing you did, just more sugar coated! ;op
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aww. excellent!!!
well, since you got my take on the quarter what is your opinion? what do they need to improve on?
thanks.
give your analysis please.
well, since you got my take on the quarter what is your opinion? what do they need to improve on?
thanks.
give your analysis please.
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hands down customer service. i work for Cingular. I get transfers from reps that are just flat out stupid. Also get transfers from reps that tell a cust what we CANT do instead of what we can do....thus pissing them off and cancelling. Cingy has uphill battle as per ATTWS customers are spoiled beyong belief. 39.99 with 1200 mins, earely eveings, mtm, no roaming...... plans like that are INSANE!!!! Cust are expecting to get the same deal... uh NO!
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nextel18 said:
that didnt answer my question.
This shows how blind you really are. His initial post and responses detail a complete answer to your question. You are just too blind to see it.
1. He feels that Cingular had a strong quarter.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
2. He feels that they need to improve on customer service.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
So what question was left unanswered??? None. That's what I thought.
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exactly.....first sentence!...lol.... perhaps I elaborated a bit, but answered the question he had asked. thank you Forsythe!
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You actually answered one question that I have asked, but I am not sure if you saw it but I asked two of them. They are; 1. What was your opinion on the quarter? And 2. What do they need to improve on? But I am not sure if you saw the other question, but anyway, now you do see it and because you only answered the 2nd question, can you please answer the first one? Thanks.
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nextel18 said:
You actually answered one question that I have asked, but I am not sure if you saw it but I asked two of them. They are; 1. What was your opinion on the quarter? And 2. What do they need to improve on? But I am not sure if you saw the other question, but anyway, now you do see it and because you only answered the 2nd question, can you please answer the first one? Thanks.
He answered the first one with his initial post. Check the first link in my post, that will tell you his answer. He feels that Cingular had a strong quarter. He would not have quoted that article if he didn't feel that way himself. Duh.
I will even provide the link to my post for your personal investigation:
ht...
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I work for VZW and i received word that our
net adds will come in at 1.9 million for the second quarter. Churn rate was also lower but I cant remember how much lower. Numbers havent been released yet but received that info from one of our managers
net adds will come in at 1.9 million for the second quarter. Churn rate was also lower but I cant remember how much lower. Numbers havent been released yet but received that info from one of our managers
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coruptor25 said:
I work for VZW and i received word that our
net adds will come in at 1.9 million for the second quarter. Churn rate was also lower but I cant remember how much lower. Numbers havent been released yet but received that info from one of our managers
Its not good to start rumors... not saying it isn't true, but who knows until the numbers come out. I don't know where your manager got his information from. Its not something corporate would leak.
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the 1.9 million customers is too much, but that is possible. to say that the managers know the numbers, well that is correct, but they wouldnt say just to spread rumors.
the thing is, if you knew the actual numbers you wouldnt say that churn rate was also lower but cant remember how much lower, but anyway.
if that is the case that verizon does get above 1.1 million which i think they will get 1.5-1.7 million that they will be stealing some market share from cingular.
the thing is, if you knew the actual numbers you wouldnt say that churn rate was also lower but cant remember how much lower, but anyway.
if that is the case that verizon does get above 1.1 million which i think they will get 1.5-1.7 million that they will be stealing some market share from cingular.
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Yeah i cant remember what the actual churn rate was. I think it was at 1.25. I work in the network and my source came from a director in the company. Mark my words man. This is no rumor. VZW added 1.9 million this quarter. You will see come Tuesday.
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Yea, what is funny is that you say you remember the subscriber growth for the 2nd quarter but you don’t remember the churn rate, which I find very interesting. It doesn’t matter to me if you are not correct or correct, because it will be good regardless and if it’s true then its true. I don’t think that verizon wireless will see a 1.9 million-sub growth because they have been averaging about 1.5-1.7 every single quarter and I think 1.9 is just too high for 2nd quarter. Since you seem to know the sub growth and the churn, somewhat, do you have any idea what the arpu is for the 2nd quarter?
My sources indicated to me that verizon wireless should probably be in the 1.5-1.7 million ranges with a churn of about 1.3-1.4 percent with arpu bei...
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My sources indicated to me that verizon wireless should probably be in the 1.5-1.7 million ranges with a churn of about 1.3-1.4 percent with arpu bei...
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I do not think Verizon will catch Cingular anytime soon in market share.
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Well they have been so far because first quarter verizon outpaced cingular and I would assume that this 2nd quarter vzw will outperform them as well and that leads to loss in market share. If verizon averages 1.5 million per quarter and cingular averages 1.1-1.3 million per quarter that means verizon is taking market share and will outperform cingular for the year, which will mean that soon if verizon outperforms them every single year that they could surpass cingular. (That is a long shot, but the way they are going it is possible.) In addition, cingular's prepaid product is losing customers and with that case, they are losing market share too. From 1.8 to 1.1 million that would be losing market share and that is what cingular has been ...
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simplymarcus said:
I do not think Verizon will catch Cingular anytime soon in market share.
Say Cingular and Verizon stayed at their current quarterly paces...it'd be a couple of years before we'd see an evening out.
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nextel18 said:
My sources indicated to me
What sources? More than likely, these are the same ones the rest of us have. It's called the internet. 🙄
Either that or you are guilty of insider trading, which, as you so eloquently pointed out to me several months ago, is illegal. 😛 😈 😉
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SForsyth01 said:nextel18 said:
My sources indicated to me
What sources? More than likely, these are the same ones the rest of us have. It's called the internet.
Or his fellow kiosk buddies.
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muchdrama said:SForsyth01 said:nextel18 said:
My sources indicated to me
What sources? More than likely, these are the same ones the rest of us have. It's called the internet.
Or his fellow kiosk buddies.
Way to make me look like the bad guy (kiosk comment) with your immense HTML programming skills. 😉 🤣
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SForsyth01 said:muchdrama said:SForsyth01 said:nextel18 said:
My sources indicated to me
What sources? More than likely, these are the same ones the rest of us have. It's called the internet.
Or his fellow kiosk buddies.
Way to make me look like the bad guy (kiosk comment) with your immense HTML programming skills. 😉 🤣
Hey buddy, I just posted like normal...YOU messed up the tags. Ppppllppttttttttt!! 😛
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SForsyth01 said:
Just like you to pass the buck. 😛
But it's the American way.
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Hey! 👿 What is so wrong with working in a kiosk...? 👿 😡 I work in a kiosk. 😡
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I don’t work in a kiosk. loll. they just are assuming something and what happens when you assume? loll I will let you think of that for a few seconds. nonetheless, they are just worthless to me and whatever they say I don’t care, because I don’t pay attention to their posts.
anyway, I feel bad for them, so it is ok.
if you work in a kiosk that is, cool because if you’re in a mall you could be seeing a lot more traffic then an average store. (cept in a busy situation)
good luck with the whole kiosk thing. loll
unfortunately, muchdrama can’t say much because he works at circuit city loll. so if he says anyone works at a kiosk, which I believe he did with the response you said and it was to him as noted, then he shouldn’t talk l...
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anyway, I feel bad for them, so it is ok.
if you work in a kiosk that is, cool because if you’re in a mall you could be seeing a lot more traffic then an average store. (cept in a busy situation)
good luck with the whole kiosk thing. loll
unfortunately, muchdrama can’t say much because he works at circuit city loll. so if he says anyone works at a kiosk, which I believe he did with the response you said and it was to him as noted, then he shouldn’t talk l...
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nextel18 said:
unfortunately, muchdrama can’t say much because he works at circuit city loll. so if he says anyone works at a kiosk, which I believe he did with the response you said and it was to him as noted, then he shouldn’t talk loll because circuit city is worse.
loll anyway.
At least I'll admit where I DO work (I still can't see where making $61k with bonus is such a bad thing). Care to fill us in?
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in addition to my other post to you, I wanted to add something. the interesting thing is that I talk about the facts and situation of the matter at hand, in this case "some facts from the 2nd quarter of cingular" and now it gets changed to kiosk and other things. that is why I blocked/ignore both of them because when I didn’t block/ignore them, they always changed the subject, which is quite pathetic to say the least. loll
anyway good luck 🙂
now, what is your take with the cingular 2nd quarter 2005 results? (I want to hear from a cingular employee)
thanks.
anyway good luck 🙂
now, what is your take with the cingular 2nd quarter 2005 results? (I want to hear from a cingular employee)
thanks.
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jramossteel said:
Hey! 👿 What is so wrong with working in a kiosk...? 👿 😡 I work in a kiosk. 😡
But you're a sexy, kiosk Goddess.
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I think the company, overall, is starting to head in the right direction. Recently, I have found Cingular's management to be receptive to input from front line reps like ourselves, they have been proactively seeking input and implementing changes based on feedback from both customers and representatives alike. A few examples, eliminating the $18 upgrade fee for migrations was a big step toward encouraging customers to migrate from blue to orange. Pricing strategies on equipment for eligible customers - further enticement to migrate from blue to orange. Network integration is proceeding nicely, there are a few minor headaches but nothing major. Training and serious emphasis on quality customer service, driving home the importance of soft skil...
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