Phone Scoop

printed August 30, 2015
See this page online at:
http://www.phonescoop.com/carriers/forum.php?fm=m&ff=4&fh=3268938

Home  ›  Carriers  ›

AT&T

Info & Phones News Reviews › Forum  

all discussions

What happened!?! Ported out...

andy2373

Oct 4, 2013, 11:34 AM
I have an ATT phone so I ordered a SIM card only, entered all the info to port out of VZW.
SIM card isn't supposed to arrive for a couple days, but my current VZW phone quit working yesterday. Confused
As if someone completed the port out already. But usually you need to actually put the SIM card into the new phone before you loose service on your old phone.

Little miffed that I'm without service for a few days.
...
CellStudent

Oct 7, 2013, 10:43 AM
andy2373 said:
I have an ATT phone so I ordered a SIM card only, entered all the info to port out of VZW.
SIM card isn't supposed to arrive for a couple days, but my current VZW phone quit working yesterday. Confused
As if someone completed the port out already. But usually you need to actually put the SIM card into the new phone before you loose service on your old phone.

Little miffed that I'm without service for a few days.



It's very, very common to have "mixed service" for up to 72 hours when porting a number around. All the back-office communication that happens at Verizon to release the number pays no attention at all to whatever timestamps and queues are triggered on the AT&T side of the transa...
(continues)
...
andy2373

Oct 7, 2013, 3:20 PM
And to top it off ATT sent me the wrong size SIM. What's the point of giving them the IMEI if they aren't going to send the correct SIM? Mad I needed a nano SIM for my Moto X. But I was able to trim the one that was sent to me down to size. And my phone is up and running now. Smile
But I still may drop by a ATT store and get an actual NANO SIM.
...
sparker781

Oct 10, 2013, 9:39 AM
CellStudent said:


It's very, very common to have "mixed service" for up to 72 hours when porting a number around. All the back-office communication that happens at Verizon to release the number pays no attention at all to whatever timestamps and queues are triggered on the AT&T side of the transaction (i.e. SIM card insertion). All the timing is handled by business systems.

Initiating a port prior to the second phone being activated is expected to interrupt service in most cases.



Disclosure: I am an AT&T employee


I found my cellphone number when I was with Cingular and went to Verizon. Per ATT customer service they located my number in their Cingular system and the guy said that no one wo...
(continues)
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
2