funny call
i just had a customer, she said she asked for her phone to be cancelled and it wasnt. looked into account it was cancelled today effetive for eobc adv this to customer, wow did she just start yelling, so i let her vent right after she was done i adv her i could add inbound and outbound restrictions so the customer could not use the phone at all but she would still be billed to EOBC
than she was like VERBATIM
" YOU KNOW WHEN THIS WAS ATT WIRELESS THEY WOULD HAVE CANCELLED THE ACCOUNT RIGHT ON THE SPOT YOU GUYS ARE SO MUCH DIFFERENT"
is it me or can you not have yopur service cancel that same day on the cingular gsm side haha i informed her i worked for att before the merge and she just grumbled to herself
haha
than she was like VERBATIM
" YOU KNOW WHEN THIS WAS ATT WIRELESS THEY WOULD HAVE CANCELLED THE ACCOUNT RIGHT ON THE SPOT YOU GUYS ARE SO MUCH DIFFERENT"
is it me or can you not have yopur service cancel that same day on the cingular gsm side haha i informed her i worked for att before the merge and she just grumbled to herself
haha
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When customer's complain about that I just read them this "For any termination (including when you switch your wireless number to another carrier), you will be responsible for payment of all fees and charges through the end of the billing cycle in which termination occurs." If they did'n read the Terms and Conditions of their service agreement it's not my heads up. For those who have been looking for the Terms of Service since the AWS website went down you can find them at this link
https://onlinecare.cingular.com/my-account/legal/ind ... »
The Wireless Service Agreement link is the last one on the page.
https://onlinecare.cingular.com/my-account/legal/ind ... »
The Wireless Service Agreement link is the last one on the page.
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its even funnier when the customer says " well i have been a long time customer those terms and conditios shouldnt apply to me hahah
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What makes me laugh are customers that claim they have been with ATT for years, yet account shows 2003, and they have in good standing, meaning they pay their invoice ontime. These are the customers that feel it is up to us to give them a free phone. You pay your bills, great do you want a medal, you pay your bill, great and we give you service. In other words, we give you service, you pay your bill? Isn't that what you are supposed to do, and you want a free phone cause you think since you have been good to us, we should obey your command. Responsibility is good, paying your bill is responsibility, you don't get awards for being responsible, or for paying bills. Question: If you always pay your electric bill ontime, do they give you a ...
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