Why!!!
Yeeahhh, no scripting at all.
As far as addressing issues, on the old blue service, there was scripting for EVERY type of dispute.
Tail said:
Hey rep12345, what kind of centre do you work in? TDMA? GSM? Blue? Orange? We've been told by the "gods" that are management that the survey was a Cingular initative and that EVERYONE is doing it. (Not that I am anyway, haha. Plus it wouldn't be the first time management has lied to us.)
Hey my center is In Victoria, (canada) we are a blue/orange buisness end user care center. we do wex, tdma and gsm. We also don't answer the phone with "cingular wireless" yet either. We say thank you for calling business end user care... blah blah blah