Does anybody know?
I have a cust on the line who has migrated to cingular.
she activated her new phone thu activations today,
her CINGULAR phone can make but not recieve,
her ATT can recieve, but not make calls.
any suggestions? who has to deal with this, me on blue? or cingular? or both? tech? att acct still shows active.
I called in to the activations department and they advised me that this line has definately been activated, sometimes it can take a while for it to go thru. I have never heard of this though.
Even if this was true, woudln't the AWS acct appear cancelled? the number still shows blue in poet as well. I told the cust what the agent told me to, but i was wondering if anyone else had insight on this?
she activated her new phone thu activations today,
her CINGULAR phone can make but not recieve,
her ATT can recieve, but not make calls.
any suggestions? who has to deal with this, me on blue? or cingular? or both? tech? att acct still shows active.
I called in to the activations department and they advised me that this line has definately been activated, sometimes it can take a while for it to go thru. I have never heard of this though.
Even if this was true, woudln't the AWS acct appear cancelled? the number still shows blue in poet as well. I told the cust what the agent told me to, but i was wondering if anyone else had insight on this?
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she migrated a week ago, she recieved the phones yesterday, she activated this morning.
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even though it's a migration? would pag still help? I thought about that... but then the activations rep told me one thing... i told the cust what she said, then thought about it, but she didn't seem right. the cust is off the line, i just want to know incase this arises again.
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pag would indeed help becuase the number are still ported and the porting process has not completed, did you check in POET to see if the number still shows as Cingular Blue as the old provider?
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rep12345, next time this happens (I assume you are BEUC), call KABC on the Cingular side, it will take them 5 mins to fix it. I tryed to get my TL to release this info to the Centre but he said that to many people would abuse it (they are Orange NBO, the ones who actually process migrations, so they also push thru pending migrations and fix messed up store migrations). The number is on the Cingular Contact List under Key Account Business... I can't remember what the C stands for though. When I called them they were great, even took over the call a couple of times. By the way this happens all the time, to bad really for the customer and the rep, because it is a frusterating situation.
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I've heard of this sitution a couple of times and Cingular has told us to send everyone to the activation support dept at 866-895-1099. I'm not sure if you've tried there, but that is where we were directed to send everyone.
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LOL... No use, the line is already activated, they just don't have a working number. If the number is not ported over properly, or in this case the migration was not processed properly, then the only people that can help are the ones who process said information. Those people being KABC. I spent over an hour and a half calling from department to department until I got to "Orange NBO", five minutes is all it took once I was there. Activations told me that the number was still blue and an account was already set up so they could not help and gave me the number to the Tiger "Migrations" Team, ironically I am able to process migrations and all the migrations team does is makes sure that the customer is eligible to migrate and then submits a ...
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Duh, actually it sound like a porting issue!!! no wonder every one hate thesse stupid a*s orange rep's they know nothing about trouble shooting devices. eg. when cust goes from Verizon to Cingular -- the verizon device will be able to make calls and the cingular device will be able to recieve them - this is because the # is in the process of being trans from one carrier to another.
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