CSR'S
I've been a loyal customer of this company for many years, and it saddens me to read these threads where the CSR's are calling the customers names and making fun of some of their questions. If you all would spend more time helping and informing customers then your company wouldn't have so many comlaints filed against it. By the way I thought this forum was suppose to help do just that. If it wasn't for us CUSTOMERS many of you all wouldn't have a job. That's just my $.2
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I have to agree with you there. A certain amount of 'venting' is alright within reason . . . but some of the remarks made about customers here are very unprofessional (I'm a sales rep by the way and have worked as a CSR before as well).
I sell Cingular and T-Mobile, and I have to say that things stay much more informative and professional in the T-Mobile forum. There is a lot of good information in this forum as well - but also a lot of garbage.
Just my 2 cents . . .
I sell Cingular and T-Mobile, and I have to say that things stay much more informative and professional in the T-Mobile forum. There is a lot of good information in this forum as well - but also a lot of garbage.
Just my 2 cents . . .
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I am really starting to wonder if some of these people really work for Cingular. A lot of them I have my doubts about.
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ok i have a few comments, first and foremost i do agree that we as customer care reps do alot of "unneccessary venting" and yes sometime we do act a certain way when we shouldnt... after we get of a bad call and come and vent we read some things andg get set off, there are plenty of customers out there that can take u from a right bad mood to happy again
but there are alot of customers as well... who do ntohing but disrespect us, personally i dont care if someone dissed the company, not everyone will be happy, heck there are alot of things i dont agree with either, but obivously any decisions they are making they figure will turn into a benfit, as well these chioces as much as we may not believe it are " customer benficial" sometime i dis...
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but there are alot of customers as well... who do ntohing but disrespect us, personally i dont care if someone dissed the company, not everyone will be happy, heck there are alot of things i dont agree with either, but obivously any decisions they are making they figure will turn into a benfit, as well these chioces as much as we may not believe it are " customer benficial" sometime i dis...
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I do not agree with the name calling of our customers, that is wrong, and I agree. However our customers must realize that we take an average of 50/60 calls a day...everyday. I would say 60% of those calls are billing calls where someone is frustrated over something we had nothing to do with. We are your front line, but yet 9/10 we are defending a situation that we had no control over. We get called every name you could imagine, and have to shrug it off and continue on the day as if nothing happened. We get belittled by pompous a$$es who think we are all morons, and refuse to listen to us, because they assume a manager knows more than the CSR. The bottom line is, we know a lot more than any manager, because honestly, managers are always...
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I agree with you to a certain point. I think charging customers for calling in is a bit ridiculous and it could lead to a lot of unemployeed people. If customer don't call then there wouldn't be the need for that many CSR'S. However, I do see where you are coming from.
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A company tried charging customers for calling in, that stopped after a couple weeks. This is a rumor I heard though.
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Link said:
A company tried charging customers for calling in, that stopped after a couple weeks. This is a rumor I heard though.
SprintPCS used to charge their ASL (Account Spending Limit) custs $5/call for CC. That was AGES ago, though.
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Gonna have to agree with that. All customers arent bad but when you get called everything but a child of God, then you get a little down in the dumps and when we get there we drop our load here. This is not customer service, and we need a place to vent. STOP HATING< we dont knock the fries out of your hand at work do we?!
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First of all, I'm and architect, so I don't handle fries. Second, I said I understood what the previous member suggested. And by no means am I HATING. So until you get on my level keep your negative comments to yourself, and here is some friendly advice. "Stay out of grown peoples business, or should I say discussions."
THANKS
THANKS
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wow a architect..be still my beating heart...so what? im the guy who you may have to talk to and I dont care if your billyjoe for nowhere Ks or the president of the us himself...its people like you..Im a architect....why did you become a architect? hardest word you know how to spell? or is it so you can impress other people? whatever..if you have a peoblem with your phone
I'll help you out as best I can..but dont assume that you're better than me cause your not...grow up jr...we dont need to know what you do for a living to fix your problem
I'll help you out as best I can..but dont assume that you're better than me cause your not...grow up jr...we dont need to know what you do for a living to fix your problem
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First of all, I was letting MistaBlue1914 know that I don't handle fries. If you would have read the response that he typed you would know that. Don't jump into something until you have all the facts. I don't think I'm better than anyone. I don't know you and you sure don't now me.
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WOW, I'm amazed that you are an architect. Thats great for you, but all in all, you still have to call me to get any answers with your phone, I will always help any customer who calls in and will do it with a smile, thats my job. But don't expect any sympathy here, if you feel frustrated with me, go and architect something free your mind. 😳
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Correction. I never call in anymore. After reading some of these threads I stopped doing that. I go directly to my local cingular and get help. That way I know who and what I'm dealing with.
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As a consumer, I find your point to be valid. I agree with upholding a company's reputation. However, as a CSR, I would really hope your view of a public forum would not cause awaning of support for your carrier. The customer service scores that are given to a company do not include threads in a public forum. JD Powers does not come to phonescoop and rate according to anonymous threads. They make their evaluations according to reliable sources: telesupport and customer-facing entities (stores). A number of rants in this forum , mostly multiple posts by one user, hardly represents the attitude of the 70k+ employees of this corporation. If a CSR or sales rep is rude to you directly, via phone or in person, by all means, report them to there su...
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I would like to give a personal THANK YOU to lexical and all the good CSR's. I know that it's difficult helping consumers, but we all have to realize that we have to take the good with the bad. I do it on my job, and I know you all do too.
THANKS
THANKS
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I do tend to agree. Some people here do get way out of hand. Before anyone starts jumping on me that this is a public forum I know it is. But at the same time being a public forum it allows access to everyone. I'm sure not everyone who claims to be a rep is a rep and I'm sure that not everyone that claims to be a customer is a customer. Regarless being proffessional in how we vent would raise us above what for all purposes looks to be petty complaining.
Realise that this is a public forum. There is a right and wrong way to B!tch about something. The best way to tell someone to F**k off is to do it with a smile and in a way where they don't realise that is actually what you are doing. It is much more satisfiying to have someone thank y...
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Realise that this is a public forum. There is a right and wrong way to B!tch about something. The best way to tell someone to F**k off is to do it with a smile and in a way where they don't realise that is actually what you are doing. It is much more satisfiying to have someone thank y...
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I try to handle all the senseless yelling and complaints and demands. When I have a customer out right say f*$k you, take your half credit and shove it, give me a supervisor. Then I can't help but feel offended, that somehow this is MY fault. The customer decided to screw-up their invoice by going over in minutes and feel that we owe them a credit and if they don't get it, they can act as unprofessional as possible and demand a supervisor?!?!?!
The complaints will continue to be filled be me here until there is a way at work to submit anything on the customers. If the FCC had a way for us to leave feedback on customers, then the stupid surveys and charts they have on the carriers would be better viewed with this new information added to t...
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The complaints will continue to be filled be me here until there is a way at work to submit anything on the customers. If the FCC had a way for us to leave feedback on customers, then the stupid surveys and charts they have on the carriers would be better viewed with this new information added to t...
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I work on RSD I have customer's telling me off right left and centre. Don't tell me how infurriating it is I know it I live it a whole lot more than a regular CSR. I was trying to give you a different perspective on how to vent. Seriously though if your getting offended because some nameless faceless voice is calling you bad names then you need to work on that, why should you care what some idiot in NY or LA or where ever thinks about you? They don't know you what your capable of or for that matter what motivates you to each and every day put up with their crap. But seriously find a better way to vent about it. I vent here quite a bit but you'll never see a threat or an explitive to discibe a customer.
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okay, maybe in your center, RSD actually talks to customers in escalated situations, but in our center (mine & Links), that is us, so do not presume that just becuz you are RSD, that you have dealt with more than Link, becuz we are the ones that deal with all the irrate ppl in our call centers. I do agree with you on the inappropriate venting.....especially since MOST of the customers that come on this site are not the type of customers that we vent about!!!!! However, some of the venting that i do on this site enables me to answer the next call with a smile on my face no matter how crappy my last call was 😁
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Well I vent here to let out my frustrations and when I make the odd explicit comment, it's to get a laugh out of everyone else. The sooner I forget about the issue or start laughing because other people respond with their funny comments, the better I feel.
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Venting is like grieving.
Everyone does it differently.
You can't say that someone's way of venting is wrong.
And you can't try and change their way of venting, because that may be all they've ever known.
Some people like to tell people to **** off in such a way that the customer thanks them.
I'm one of those people.
I rarely have to vent because I rarely get upset.
But some people need to yell and scream, or vent in a forum, or take a walk, or have a cigarette, or talk to a friend.
Some people need to use expletives, while others need to use CAPS.
Who are we to say that our way of venting is right or wrong.
It would be a very boring world if that were the case.
And it would be way too oppressive.
Also, it's a public forum.
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Everyone does it differently.
You can't say that someone's way of venting is wrong.
And you can't try and change their way of venting, because that may be all they've ever known.
Some people like to tell people to **** off in such a way that the customer thanks them.
I'm one of those people.
I rarely have to vent because I rarely get upset.
But some people need to yell and scream, or vent in a forum, or take a walk, or have a cigarette, or talk to a friend.
Some people need to use expletives, while others need to use CAPS.
Who are we to say that our way of venting is right or wrong.
It would be a very boring world if that were the case.
And it would be way too oppressive.
Also, it's a public forum.
Th...
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Aww Hell, I used it twice yesterday but it seems rather appropriate now.
Testify!!
Testify!!
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I tells ya what, just take a few calls from the stupid, unreasonable, perverted, asaine, obnoxious, not fit to live, annoying and rude bastards we've had on the phone, then feel free to toss a few stones around.
By the way, I love what you've done with that glass house, what's the rent like? 😉
By the way, I love what you've done with that glass house, what's the rent like? 😉
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Some people have a better way of dealing with things than others. If you all are so tired of dealing with customers. Due what normal people would do and find another job.
And for your comment about the glass house. I own mine and I took the stones and built a stone fence. 😁
And for your comment about the glass house. I own mine and I took the stones and built a stone fence. 😁
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First off, I love the fence bit, solid gold. 😎
I guess in every job there's things that drive you insane. This little forum is the CSR's way to kick off a little steam. And with some of the people I've had on the line it's either blast 'em on phonescoop, or take the guy's SSN and become him. That option gets more and more tempting everyday.
And hey, here I can actually tell a customer to go to Hell, and keep my job. And in CS, that's a true treat.
Now, about the whole if you don't like you job then quit arguement. That's bunk and you know it, come on mate, you're better than that. Rent and food cost money, and that's the only thing that keeps any of us here. In fact there's a support group for guys and dolls who hate their ...
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I guess in every job there's things that drive you insane. This little forum is the CSR's way to kick off a little steam. And with some of the people I've had on the line it's either blast 'em on phonescoop, or take the guy's SSN and become him. That option gets more and more tempting everyday.
And hey, here I can actually tell a customer to go to Hell, and keep my job. And in CS, that's a true treat.
Now, about the whole if you don't like you job then quit arguement. That's bunk and you know it, come on mate, you're better than that. Rent and food cost money, and that's the only thing that keeps any of us here. In fact there's a support group for guys and dolls who hate their ...
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Wow, praise from a hot chick with a belly ring.
[steve o]
Yeah dude, I rock.
[/steve o]
[steve o]
Yeah dude, I rock.
[/steve o]
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