if there is a voicemail# to call from landline to retrieve voicemail messages, can someone please po
if there is a voicemail# to call from landline to retrieve voicemail messages, can someone please post it?
I am a blue rep...tdma u just call your own #, PRESS # to interrupt intro message, and enter password, Is there anything similar on GSM orange? much appreciated 😉
I am a blue rep...tdma u just call your own #, PRESS # to interrupt intro message, and enter password, Is there anything similar on GSM orange? much appreciated 😉
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Call #, press *, enter password and there you go. Star instead of pound.
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I think it's * or 1 if it's orange. Dial the own number just like what you're used to but it's a different key to interrupt.
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I am confused.
When dialing your own cell phone number to check your voicemail from a landline - would you not end up paying for at least one minute?
This minute would be the time that it takes to ring your phone and have voicemail pick up - before beginning the interruption process to retrieve messages.
Is this correct? If not, why not?
When dialing your own cell phone number to check your voicemail from a landline - would you not end up paying for at least one minute?
This minute would be the time that it takes to ring your phone and have voicemail pick up - before beginning the interruption process to retrieve messages.
Is this correct? If not, why not?
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Minutes dont count until you answer the cell phone. So if you are calling your voicemail from a landline then your cell bill will not be charged anything because no one is picking up the cell.
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are you sure about that? we were told a while back even if you call it from your landline phone you are still being charged minutes to check them............
this may have just been hogwash.. but that's what our rep told us....
mac
this may have just been hogwash.. but that's what our rep told us....
mac
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I work in CS and I was trained that if the device rings for 30 secs they're charged for an incomming call
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No thats for Outbound calls if it rings for 30 secs they are charged 1 min.
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The 30 second rule used to be the general policy for all calls...only recently, as in the past three months, have the announcements gone out that the only time the thirty second rule applies is when someone calls from their cell to a non-cingular number and lets it ring for thirty seconds or more. Incoming calls no longer apply to this, nor does checking vm.
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It was on an m&p at 3 a month or two back...I'll need to go through my email. If you can email me, I'm jr6683.
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Yup and if it rings more than 30 seconds on inbound calls it is charged for a min. By the way Raise...im customer service also.
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Okay, I go back on in four minutes...I'll copy and paste the post for our methods and procedures. Will that be enough for everyone?
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RaiseTheBar said:
I work in CS and I was trained that if the device rings for 30 secs they're charged for an incomming call
i work in telesales and was told the same thing.
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How are you going to get charged minuted for using your landline? Youll may get charged minutes for checking your voicemail from your cell phone but not landline.
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According to the Terms and Conditions
Considering the call is routed to your voice mail - despite originating from a landline - it would seem to fit the above criteria - would it not?
You may be charged for both an incoming and an outgoing call when incoming calls are routed to voice mail, even if no message is left.
Considering the call is routed to your voice mail - despite originating from a landline - it would seem to fit the above criteria - would it not?
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Except for the fact that you have to enter in a password, and that is what makes the call not charge you.
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Let's review.
Yet the T&C's CLEARLY state you will and can be charged even if no message is left.
Oh - so you don't know - but you assume. Based on that assumption - you make reccomendations - that on prima facie - directly contradict the T&C's.
That's what you shou...
(continues)
tadams
It doesn't charge you because you are not using your minutes. You are not LEAVING a message, so it doesn't count as airtime.
Yet the T&C's CLEARLY state you will and can be charged even if no message is left.
tadams
I dont know the technical side of it, but I would think that the system knows when you are checking your minutes because you have to enter in a password, therefore they dont charge you minutes.
Oh - so you don't know - but you assume. Based on that assumption - you make reccomendations - that on prima facie - directly contradict the T&C's.
tadams
I honestly dont know.
That's what you shou...
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See my post farther up the line. I don't really read the T&C's much anymore because policies seem to change every day. The thirty-second rule does not apply to checking voicemail. Period.
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This is REALLY getting old. For someone as jaded and skeptical as you I cannot believe you expect any better than someone trying to help. You haven't reached customer service, you have gone to a website to which some people attempt to help. Yes, it involves speculation. Some of us state when we guess, others do not. All you can do it whine and moan when it doesn't match your preconceived notion or your phantom T&C. What's the matter, the local store's tired or you?
I know the answer to this question, but if you want some sort of written backup you will have to come to my store to view.
Care to hop on a plane?
I know the answer to this question, but if you want some sort of written backup you will have to come to my store to view.
Care to hop on a plane?
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Now I am really confused.
According to the Terms and Conditions.
http://onlinestoreg.cingular.com/webapp/wcs/stores/s ... »
According to the Terms and Conditions.
http://onlinestoreg.cingular.com/webapp/wcs/stores/s ... »
You may be charged for both an incoming and an outgoing call when incoming calls are routed to voicemail, even if no message is left.
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uNt0uChAbLe said:
Minutes dont count until you answer the cell phone. So if you are calling your voicemail from a landline then your cell bill will not be charged anything because no one is picking up the cell.
I am not sure if it ever changed or not but after 30 seconds of ringing you are billed airtime even if not answered. if your phone is turned off then no you do not get charges, however if you are roaming internationally and you register internationally well you most definitely can be charged for airtime.
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It doesn't charge you because you are not using your minutes. You are not LEAVING a message, so it doesn't count as airtime. It charges you minutes when someone is leaving you a voicemail because they are leaving a message.
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Hmmm...
According to the Terms and Condtions
http://onlinestoreg.cingular.com/webapp/wcs/stores/s ... »
According to the Terms and Condtions
http://onlinestoreg.cingular.com/webapp/wcs/stores/s ... »
You may be charged for both an incoming and an outgoing call when incoming calls are routed to voicemail, even if no message is left.
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I dont know the technical side of it, but I would think that the system knows when you are checking your minutes because you have to enter in a password, therefore they dont charge you minutes.
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If it works like our pre-paid billing system then you aren't charged minutes when you're checking your voicemail from a landline, but you would be if someone was leaving you a message.
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Ok - I truly am seeking clarification here - so please forgive my tenacious curiousity.
How does the system know that you are truly trying to check the voice mail as opposed to the intention of leaving a message? Seems highly ambiguous to me.
Once the voice mail system picks up - I assume the charges begin - is it your contention that after entering the interruption code to check the messages - the billing for the call will be eliminated?
I am having problems wrapping my noodle around the statement:
I do not understand how the call would not be considered an incomi...
(continues)
How does the system know that you are truly trying to check the voice mail as opposed to the intention of leaving a message? Seems highly ambiguous to me.
Once the voice mail system picks up - I assume the charges begin - is it your contention that after entering the interruption code to check the messages - the billing for the call will be eliminated?
I am having problems wrapping my noodle around the statement:
You may be charged for both an incoming and an outgoing call when incoming calls are routed to voice mail, even if no message is left.
I do not understand how the call would not be considered an incomi...
(continues)
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I honestly dont know. I don't understand that stuff, all that I know is it DOES NOT CHARGE YOU TO CHECK YOUR VOICEMAIL FROM A LANDLINE PHONE! Why do you have to have a detailed explaination of why? That's right, so you can think that you have the satisfaction of outsmarting cingular. Do you pick all companies apart like this or just cingular? I would bet that you don't do that to your carrier.
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It has nothing to do with outsmarting Cingular you twit.
It has to do with the fact that you are in essence saying - "trust me" - and given the level of misinformation emminating from the reps I have dealt with in the past and currently - it would be foolish of me to believe you without some form of corroboration.
ESPECIALLY WHEN THE TERMS AND CONDITIONS CLEARLY STATE OTHERWISE AND FAIL TO STATE WHAT YOU CLAIM!
Why is that so hard to understand?
It has to do with the fact that you are in essence saying - "trust me" - and given the level of misinformation emminating from the reps I have dealt with in the past and currently - it would be foolish of me to believe you without some form of corroboration.
ESPECIALLY WHEN THE TERMS AND CONDITIONS CLEARLY STATE OTHERWISE AND FAIL TO STATE WHAT YOU CLAIM!
Why is that so hard to understand?
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Why do you even care? If you don't have the service then it doesn't matter to you. If you are thinking about signing up with cingular (which your not obviously) then dont trust us. I could care less if you have a detailed answer or not. Why don't you e-mail someone on that damn list and ask them. If you want real answers, go into a store or call customer service if you are not able to get it here. It seems to me like everyone else here understands, just not you. Whoever told you that you were so damn smart was sadly mistaken. Your foolilsh whether you believe me or not.
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Wow - yet another example of a Cingular rep - when faced with logical questions arising out of the T&C's - shutting down because of the inability to answer such questions.
Interesting - when considering your own statements.
It seems to me like everyone else here understands, just not you.
Interesting - when considering your own statements.
tadams
I dont know the technical side of it, but I would think that the system knows when you are checking your minutes because you have to enter in a password, therefore they dont charge you minutes.
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here is your answer to the voice mail question.
Please see the details below regarding when and how customers are charged when they receive and access Voicemail messages.
Customers will NOT be charged:
if they receive Voicemail messages while on the Cingular footprint. However, they will be charged if they receive Voicemail messages while roaming internationally.
if they receive a numeric page.
if they receive any message waiting indicators (MWI) sent to their phone.
if they listen to their Voicemail messages from any business or residential phone.
Customers WILL be charged:
when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when ac...
(continues)
Please see the details below regarding when and how customers are charged when they receive and access Voicemail messages.
Customers will NOT be charged:
if they receive Voicemail messages while on the Cingular footprint. However, they will be charged if they receive Voicemail messages while roaming internationally.
if they receive a numeric page.
if they receive any message waiting indicators (MWI) sent to their phone.
if they listen to their Voicemail messages from any business or residential phone.
Customers WILL be charged:
when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when ac...
(continues)
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But where is it written. He is going to freak out unless it is in writing (even though he could go to a store and get more detailed information).
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Im not a rep, so I don't have the answers. When I dont have an answer to a question I find out for my customers, but since you are not and I dont much care for you I dont care to find out. Dont judge the way I do my job. Why do you assume that everyone who works for the company whould know everything about it?
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tadams said:
Why do you assume that everyone who works for the company whould know everything about it?
Wow, thats the reason why Cingular doesnt have good customer service. You should know everything about your company and about every phone and plan. You should be able to answer any question a customer may have. Im not saying its your fault but it lands on the company itself not training their employees right.
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uNt0uChAbLe said:tadams said:
Why do you assume that everyone who works for the company whould know everything about it?
Wow, thats the reason why Cingular doesnt have good customer service. You should know everything about your company and about every phone and plan. You should be able to answer any question a customer may have. Im not saying its your fault but it lands on the company itself not training their employees right.
the unfortunate thing here is we are all just human. technology moves far to fast for any one person to know everything. we all try to do our best. i know not everyone is like that and i can't defend that. but don't judge all of us because of a f...
(continues)
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I do my job very well and dont need to justify to any of you. I try to learn as much as I can between helping all of the customers and thing, but I dont get paid to sit here all night and take classes and read everything. I do know that I do a hell of alot more to find out things for customers than most reps do.
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No I shouldn't. There isn't a single rep who can answer every question about every issue! I find out if I dont know, but nobody can be expected to know all that.
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By the way, since you know everything why don't you answer his questions better than I am trying to.
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Yes - and while your at it - try to insult me as colorfully as tadams has before shutting down completely - afterall - trying to understand the T&C's as a customer should be a breeze - especially when employees can not.
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The only insulting I've seen in this thread has come from you, after you weren't satisfied with anyone's answers.
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i by far don't know everything. all i did was get the info to confirm exactly what you were telling him. just trying to back you up. 🙂
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uNt0uChAbLe said:
Wow, thats the reason why Cingular doesnt have good customer service. You should know everything about your company and about every phone and plan. You should be able to answer any question a customer may have. Im not saying its your fault but it lands on the company itself not training their employees right.
I gotta disagree with you there. It is impossible to know EVERYTHING about a company, it's phones, and it's plans (and I'm talking about grandfathered plans, as well).
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No its not...the employees should know every single plan, phone model numbers, features, and everything so if a customer asks a question then you will know it without having to look at a brochure. And dont tell me its impossible because Ive worked for corporate and vendor stores and tahts the first thing I did was learn that stuff so I dont studder through a presentation.
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You are never done learning in this business. You cant expect every rep to know everything about the company. That would include past and present and that takes alot of time. I can tell you for a fact that you didn't know everything about that company, there is no way just by looking and reading things, especially when you first start, that you can answer every question that a customer may have and know everything about that company.
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tadams said:
You are never done learning in this business. You cant expect every rep to know everything about the company. That would include past and present and that takes alot of time. I can tell you for a fact that you didn't know everything about that company, there is no way just by looking and reading things, especially when you first start, that you can answer every question that a customer may have and know everything about that company.
Exactly. I don't even know how many phones/plans T-Mobile has HAD, much less all the info about those specific phones/plans. You might be able to come into a company and learn all about the CURRENT plans/phones, but then trying to keep up with the constantly ...
(continues)
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There's no freaking way any single person can know everything about every aspect of every question you could have about this company. It's broken down into departments for this reason.
If somebody brings in their phone to me, I can't fix it because I'm not a tech. I'm a sales rep, not a care rep, and not a tech rep. I give people information about purchasing phones and plans, if someone has another question outside of what I know I can direct them to the correct department. If I was expected to be all three of these people, I'd expect three times the pay.
If somebody brings in their phone to me, I can't fix it because I'm not a tech. I'm a sales rep, not a care rep, and not a tech rep. I give people information about purchasing phones and plans, if someone has another question outside of what I know I can direct them to the correct department. If I was expected to be all three of these people, I'd expect three times the pay.
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ralph_on_me said:
There's no freaking way any single person can know everything about every aspect of every question you could have about this company. It's broken down into departments for this reason.
If somebody brings in their phone to me, I can't fix it because I'm not a tech. I'm a sales rep, not a care rep, and not a tech rep. I give people information about purchasing phones and plans, if someone has another question outside of what I know I can direct them to the correct department. If I was expected to be all three of these people, I'd expect three times the pay.
Ok I didnt mean EVERYTHING about the company. I meant more on the line of knowing your stuff like products and plans without l...
(continues)
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I'd still have to have a pretty big hand to do that. On the MMS settings, I have two copies of that handbook, but it's a tech issue. You'll be hard pressed to find a CS rep who knows it without transferring you. Sales reps in stores aren't likely to know it either, but yes knowing all that info does increase your sales potential. It can also hurt your sales though, since you can fix a problem instead of selling them a new one. It's still the morally correct thing to fix the problem, but you've lost money by doing so.
So yeah, the more you know the better you sell, but I'm always going to have to defer to another's expertise when certain things come up. I know where to find this information when it's needed, but I wouldn't look it up...
(continues)
So yeah, the more you know the better you sell, but I'm always going to have to defer to another's expertise when certain things come up. I know where to find this information when it's needed, but I wouldn't look it up...
(continues)
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Many have said this before, but this is NOT Cingular. People come here for information, entertainment, etc. The people (including me) who post here do so out of an attempt to help others, not because they are paid to do so. Attempts like pooky bear to antogonize people with nonsense and requests for items in writing is just senseless. If you want it in writing, drop by your local store and ask for a copy of the terms and conditions booklet. It is much more in depth that the link posted and should answer all of your questions.
If you want help from basically volunteers then stop whining if you don't like or are unsure of the answer.
There are many here who are rude, but there are also many who try very hard and they get ripped just...
(continues)
If you want help from basically volunteers then stop whining if you don't like or are unsure of the answer.
There are many here who are rude, but there are also many who try very hard and they get ripped just...
(continues)
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I do understand the point you all are raising in regards to understanding every aspect of the company.
However 🤣 isn't voice mail a basic component of the service offered - therefore - knowledge of it should be complete and thorough?
At no point - did anyone try to distinquish between enhanced and basic voice mail services until Hellfire666.
/shrug
However 🤣 isn't voice mail a basic component of the service offered - therefore - knowledge of it should be complete and thorough?
At no point - did anyone try to distinquish between enhanced and basic voice mail services until Hellfire666.
/shrug
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Having voicemail is very basic, but knowing the when/if/what a carrier will charge for something isn't. They change it far too often and it varies by market. I know that as of last month Dallas customers could check their voicemail from their handsets and have it count as M2M, however most markets aren't set up like that and it's something they're trying to change so that it again draws from your minutes instead of counting as M2M. I will never, ever try to know what's going on in every market as it's hard enough to keep up in my own.
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ralph_on_me said:
Having voicemail is very basic, but knowing the when/if/what a carrier will charge for something isn't. They change it far too often and it varies by market. I know that as of last month Dallas customers could check their voicemail from their handsets and have it count as M2M, however most markets aren't set up like that and it's something they're trying to change so that it again draws from your minutes instead of counting as M2M. I will never, ever try to know what's going on in every market as it's hard enough to keep up in my own.
One thing that I have found, is when a new platform or new retrival/deposit numbers are added, they have to redo the m2m list. All Cingular issued number...
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Your right. And we are telling you that you are not charged calling from a landline phone. So where do we disagree there???
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Dude, calm down. We're not debating the religious basis and significance here. You're only making cap'n here want to debate harder with you. You know you're right...stop embarrassing yourself for cap'n's sake.
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Did you even care about this issue before reading this thread? You didn't start the thread looking for the answer, you trolled it looking for a fight.
I think you have officially become the newest member of the phonescoop troll association.
If you truly cared about this issue why didn't you post it in the first place. You don't care how it works, you only care about getting a rise out of people.
Pathetic is the best word to describe your actions.
I think you have officially become the newest member of the phonescoop troll association.
If you truly cared about this issue why didn't you post it in the first place. You don't care how it works, you only care about getting a rise out of people.
Pathetic is the best word to describe your actions.
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captainplooky said:...
Ok - I truly am seeking clarification here - so please forgive my tenacious curiousity.
How does the system know that you are truly trying to check the voice mail as opposed to the intention of leaving a message? Seems highly ambiguous to me.
Once the voice mail system picks up - I assume the charges begin - is it your contention that after entering the interruption code to check the messages - the billing for the call will be eliminated?
I am having problems wrapping my noodle around the statement:
You may be charged for both an incoming and an outgoing call when incoming calls are routed to voice mail, even if no message is left.
I do not understand how th
(continues)
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Haha I was saying to myself earlier I hoped you would respond - but I forgot you worked for T-Mobile 🙄
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Aleq in pretty much dead on with his assessment. My question is this, why did you not berate him with where it was in writing?
Your actions clearly dictate an agenda that is not discover information but to antogonize others.
Aleq is one of those here who routinely is correct in their information. I would be willing to be he doesn't have the exact line of the T&C available though, as you have "requested" from others.
Your actions are quite transparent.
BTW Aleq, kudos for being one of those here with positive information and a great attitude.
Your actions clearly dictate an agenda that is not discover information but to antogonize others.
Aleq is one of those here who routinely is correct in their information. I would be willing to be he doesn't have the exact line of the T&C available though, as you have "requested" from others.
Your actions are quite transparent.
BTW Aleq, kudos for being one of those here with positive information and a great attitude.
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My pleasure--of course it helps that I'm TMo posting in the Cingular forum, nobody expects me to be completely correct! Now if I mess up in my own forum that's another thing entirely... 🤣
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I am positive that there are no charges for checking your voicemail from a landline phone, no one picks up from the phone, no airtime, the only exception to that would be when someone is roaming.
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I could answer but I doubt you would believe the response.
Besides, it looks likes there are plenty of replies to this thread already.
Besides, it looks likes there are plenty of replies to this thread already.
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Hmmm...
Well seeing as you did not participate in this discussion until most all relevant information had been disclosed - other to chastise me for asking logical questions derived from the T&C's and those developed under contradictions from the responses - I can only assume you are a coward.
Also - seeing as how you took the time to insult multiple responses of mine - as well as - insult me in responses to multiple other posts contained in this thread as well - I can only assume that in fact you are the one obsessed.
Ironic to say the least.
If nothing else - I am sure this will help to illuminate the challenges that customers can encounter when dealing with Cingular.
On a side note - I would encourage you to refresh your tr...
(continues)
Well seeing as you did not participate in this discussion until most all relevant information had been disclosed - other to chastise me for asking logical questions derived from the T&C's and those developed under contradictions from the responses - I can only assume you are a coward.
Also - seeing as how you took the time to insult multiple responses of mine - as well as - insult me in responses to multiple other posts contained in this thread as well - I can only assume that in fact you are the one obsessed.
Ironic to say the least.
If nothing else - I am sure this will help to illuminate the challenges that customers can encounter when dealing with Cingular.
On a side note - I would encourage you to refresh your tr...
(continues)
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here is your answer to the voice mail question.
Please see the details below regarding when and how customers are charged when they receive and access Voicemail messages.
Customers will NOT be charged:
if they receive Voicemail messages while on the Cingular footprint. However, they will be charged if they receive Voicemail messages while roaming internationally.
if they receive a numeric page.
if they receive any message waiting indicators (MWI) sent to their phone.
if they listen to their Voicemail messages from any business or residential phone.
Customers WILL be charged:
when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when acce...
(continues)
Please see the details below regarding when and how customers are charged when they receive and access Voicemail messages.
Customers will NOT be charged:
if they receive Voicemail messages while on the Cingular footprint. However, they will be charged if they receive Voicemail messages while roaming internationally.
if they receive a numeric page.
if they receive any message waiting indicators (MWI) sent to their phone.
if they listen to their Voicemail messages from any business or residential phone.
Customers WILL be charged:
when they access their Voicemail messages from their wireless phone. Normal airtime rates will apply based on their price plan. In addition, when acce...
(continues)
...
Thanks!
However - I am still confused on a couple of points.
It was my understanding - that voicemail messages left counted against minutes when deposited regardless. Is this true?
Also - why is call placed from a landline to a cell phone not considered an incoming call in the case of checking voicemail?
However - I am still confused on a couple of points.
It was my understanding - that voicemail messages left counted against minutes when deposited regardless. Is this true?
Also - why is call placed from a landline to a cell phone not considered an incoming call in the case of checking voicemail?
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It was my understanding - that voicemail messages left counted against minutes when deposited regardless. Is this true?
this is true. anytime someone calls you cell and leaves a message you will be charged as air time. it's considered the same as actually talk directly to you.
Also - why is call placed from a landline to a cell phone not considered an incoming call in the case of checking voicemail?
in this case you would have had to request a different type of voice mail box to be able to access it from a landline. we call it enhanced voice mail. when you dial this box from you landline you are required to use your password. the billing system will recognize that you entered the password and not bill you the air time because you hav...
(continues)
this is true. anytime someone calls you cell and leaves a message you will be charged as air time. it's considered the same as actually talk directly to you.
Also - why is call placed from a landline to a cell phone not considered an incoming call in the case of checking voicemail?
in this case you would have had to request a different type of voice mail box to be able to access it from a landline. we call it enhanced voice mail. when you dial this box from you landline you are required to use your password. the billing system will recognize that you entered the password and not bill you the air time because you hav...
(continues)
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enhanced voice mail
I believe you may have hit the nail squarely and most directly on the head here.
Thanks! Gonna do some more reading 🤣
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One or two more questions.
Does this mean that you are not able to check your voice mail through a land line with basic voice mail?
Does this mean that you are not able to check your voice mail through a land line with basic voice mail?
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Depends on the market guys.
Why don't you tell us the market in which you actually have a question pooky bear. Each one can be different.
The information given sounds like it is for the Western Region for Cingular. Out there they used to offer landline retrival as an option. Now it looks as though it is included with enhanced voicemail.
Here in Texas landline retrieval is included at no monthly cost.
Not as cut and dried as you would want (or could find in writing).
Why don't you tell us the market in which you actually have a question pooky bear. Each one can be different.
The information given sounds like it is for the Western Region for Cingular. Out there they used to offer landline retrival as an option. Now it looks as though it is included with enhanced voicemail.
Here in Texas landline retrieval is included at no monthly cost.
Not as cut and dried as you would want (or could find in writing).
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For one, a cell phone does not ring for thirty seconds, the longest you can set it to ring in snooper is 25 seconds I've been told, thereby making it impossible to be charged for an incoming call. You aren't being charged for calling your voicemail from a landline because you aren't using your cell phone's minutes. And for most people, you actually aren't being charged for dialing your voicemail from your cell phone either, because they have mobile to mobile. (think about it, you dial your cell phone number to check your voice mail, your cell phone number is a cingular number, therefore a mobile to mobile call)
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😁
According to Raisethebar:
Sigh - I am destined to be a devil's advocate.
According to Raisethebar:
I took that phone call this morning.. When she calls her vm it uses her minutes, she was debating it because its a mobile to mobile call. I was trying to explain to her that it doesnt matter if its her own # she calls to get her vm, it will still use her minutes
Sigh - I am destined to be a devil's advocate.
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Ok...I think that's crap. Here is the Mobile to Mobile definition:
The M2M feature allows Cingular Wireless customers, with the feature, who are inside of their rate plan calling area to make and receive calls to and from other Cingular customers without using their anytime package minutes. M2M works in line with the geographical area of your rate plans.
For the caller with M2M:
The call has to originate within the footprint of the rate plan.
The call must be placed to any other Cingular subscriber who is anywhere in the U.S. - either on or off of our network!
For the Cingular M2M Customer who receives the call:
The call must be received within the footprint of the rate plan.
The call must be placed from any other Cingu...
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The M2M feature allows Cingular Wireless customers, with the feature, who are inside of their rate plan calling area to make and receive calls to and from other Cingular customers without using their anytime package minutes. M2M works in line with the geographical area of your rate plans.
For the caller with M2M:
The call has to originate within the footprint of the rate plan.
The call must be placed to any other Cingular subscriber who is anywhere in the U.S. - either on or off of our network!
For the Cingular M2M Customer who receives the call:
The call must be received within the footprint of the rate plan.
The call must be placed from any other Cingu...
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Does it say anything about voicemail?? NOPE
So this would mean that Raisethebar was incorrect in his dealings with the customer he spoke of?
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Raisethebar was correct, but Jldnr disagrees with the policy i believe. I disagree with it too, but it's still there. I also mentioned in a different post that it isn't the same in every market. In my market, I can call my voicemail and it is M2M. Corporate is trying to get rid of that, but we're trying to hold onto it. There's a lot going on behind the scenes.
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Doesn't matter if I agree with it. I posted the mobile to mobile description directly out of CSP. And I have never had a carrier where my voicemail number was different than my cell number. And even if I did have a different phone number for my voicemail, wouldn't that phone number still be supplied by cingular, therefore still being mobile to mobile?? That is totally retarded. And why would they try to make voicemail not covered by mobile to mobile when you can call from a landline for free??? It makes no sense whatsoever....
One of the biggest things I've been told...by EVERY carrier since I first got a cell phone almost 10 years ago now, is that if you don't answer the phone, you aren't charged for it. What if you turn your phon...
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One of the biggest things I've been told...by EVERY carrier since I first got a cell phone almost 10 years ago now, is that if you don't answer the phone, you aren't charged for it. What if you turn your phon...
(continues)
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Jldnr77 said:
Doesn't matter if I agree with it. I posted the mobile to mobile description directly out of CSP. And I have never had a carrier where my voicemail number was different than my cell number. And even if I did have a different phone number for my voicemail, wouldn't that phone number still be supplied by cingular, therefore still being mobile to mobile?? That is totally retarded. And why would they try to make voicemail not covered by mobile to mobile when you can call from a landline for free??? It makes no sense whatsoever....
Your voicemail number is not actually your cell number. T-Mobile custs can get to their VM several diff ways from their cell...pressing and holding 1, calling ...
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LilShorty said:...Jldnr77 said:
Doesn't matter if I agree with it. I posted the mobile to mobile description directly out of CSP. And I have never had a carrier where my voicemail number was different than my cell number. And even if I did have a different phone number for my voicemail, wouldn't that phone number still be supplied by cingular, therefore still being mobile to mobile?? That is totally retarded. And why would they try to make voicemail not covered by mobile to mobile when you can call from a landline for free??? It makes no sense whatsoever....
Your voicemail number is not actually your cell number. T-Mobile custs can get to their VM several diff ways from their cel
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Aleq said:
Check again, all VM retrievals are MOB calls... the VM switch is considered to be a TMo number, and there are customers who have MSISDNs one number off from the VM switch--one poor bugger kept getting hundreds of minutes of VM messages from a twelve year old girl's cell phone because somebody put the VM forwarding number in wrong, it was hilarious!
They're listed as Mobile calls, but they're not counted as Mobile calls. When I search for 8056377243 in the iHLR, it doesn't pull anything up.
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LilShorty said:
They're listed as Mobile calls, but they're not counted as Mobile calls. When I search for 8056377243 in the iHLR, it doesn't pull anything up.
Also, if you check Streamline=> S&F=>, Features=> Enhanced Voicemail, it says "No Bucket" and "Minutes are deducted from customer's rate plan bucket of minutes." Then when you click on Voicemail Charges, it says "VoiceMail retrieval from the PCS handset is billed from the price plan
first, then at normal overage charges after the price plan bucket has
been exhausted.
Calls to VoiceMail can appear as STD, VM, or MOBMOB, depending on their
plan. Regardless of how the call appears, calls to VoiceMail will deduct
from the Whenever, Weekend, or N...
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Dude read your own post:
The call has to originate within the footprint of the rate plan.
The call must be placed to any other Cingular subscriber who is anywhere in the U.S. - either on or off of our network!
For the Cingular M2M Customer who receives the call:
The call must be received within the footprint of the rate plan.
The call must be placed from any other Cingular subscriber who is Anywhere in the US
Do you see where it says to any OTHER Cingular subscriber or from any OTHER Cingular subscriber? The use of the term other eliminates your number (voicemail) by definition. Sorry.
The call has to originate within the footprint of the rate plan.
The call must be placed to any other Cingular subscriber who is anywhere in the U.S. - either on or off of our network!
For the Cingular M2M Customer who receives the call:
The call must be received within the footprint of the rate plan.
The call must be placed from any other Cingular subscriber who is Anywhere in the US
Do you see where it says to any OTHER Cingular subscriber or from any OTHER Cingular subscriber? The use of the term other eliminates your number (voicemail) by definition. Sorry.
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Well, the number you dial to reach a person's voicemail is there cell phone. So therefore the number you dialed is a cingular number. So it has to transfer you to a different number to get to your voicemail, why should I care?? I DIALED a CINGULAR NUMBER. If you called somebody locally, and they transferred you to a number that is long distance, should you be the person charged long distance for that call?? No, you weren't the person who dialed it, the person who transferred you was. Same concept buddy.
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Are you guys in a care market or something?
Im in a telegence market and our voicemail numbers are not the cell phone number...
Also I set voicemail in snooper to 30 seconds everyday. According to CSP it is supposed to be no longer than 30 seconds..
Im in a telegence market and our voicemail numbers are not the cell phone number...
Also I set voicemail in snooper to 30 seconds everyday. According to CSP it is supposed to be no longer than 30 seconds..
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Care/snooper automatically sets it to 30seconds...usually I don't change that unless someone is complaining about it.
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Jldnr77 said:
The M2M feature allows Cingular Wireless customers, with the feature, who are inside of their rate plan calling area to make and receive calls to and from other Cingular customers without using their anytime package minutes. M2M works in line with the geographical area of your rate plans.
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You want a national answer to a question with regional differences. For all I know, you could have received the correct answer several times, as determined by the rules in their region.
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