that shouldn't be happening, but in that case cingular has to re-register the sim card. unfortunately, there's nothing we can do in moto, because these sim cards, since they contain billing account info, are programmed, managed and provided by carriers.

normally, a phone wont just suddenly say "unregistered SIM" on its own. usually something happened to it. The only things that i could think of that would cause that problem would be:

1. He is using the wrong SIM

2. His account was cancelled

3. He tried using some software on his PC to do something to his SIM (i.e. edit phonebook, change settings, etc.) (which is not supported by Cingular)

4. He recently merged his account with another account to create a family talk or for consolidated billing, and his account number changed

5 Water Damage

Basically what i am saying is there is virtually no reason a phone would just suddenly say "unregisterd SIM" when it had been working fine previously.

My reccomendation would be to go...
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cingular reps, please post, it is important!!!!

I'm a rep, what do you need?

just to say that u reps rock, u have the greatest customer service in us, and i hope it can be the same after the merger.

I have a LG L1200 w/ Cingular. I have the GSM Nation plan. About five days ago I went to school about 50 miles from my home calling area. About 20 miles before my school, my phone went to Cingular Extended. It worked great no problems. This morning I woke up and there was no Cingular or Cingular Extended on my phone. In the corner where is used to have the G w/ the signal bars, there is now a T w/ signal bars. If I try to call someone, the phone beeps at me saying "Emergency Only." I called CS and they had me turning the phone off, wipe off the Sim card. None of this worked. They told me they show the area covered and should work. I drove the 20 miles or so until it switched over, which it did, but then on my way back it went blan...
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none of the above happened, he just finshed speaking with someone is CS (asking when his billing date was..) and his phone stopped working.. he's out of town now, in chicago, and the local store there can not help him, due to the fact tht "new york uses diffrent sim cards"

I think, the CS rep he spoke to, did something to his account, which everyone is overlooking, (his account is active, but maybe she hit some other wrong button..)

what is he to do now, he is in chicago,
(his sister overnighted him her own cell phone, which happens to be sprint..)

all in all, I know he did nothing at all to his phone, (and this happened while the phone was still on.. and just used for a phone call)

so either 1) that CS rep did something, which...
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Mendel said:
none of the above happened, he just finshed speaking with someone is CS (asking when his billing date was..) and his phone stopped working.. he's out of town now, in chicago, and the local store there can not help him, due to the fact tht "new york uses diffrent sim cards"

A SIM card can only be programmed in its home area.

Mendel said:
I think, the CS rep he spoke to, did something to his account, which everyone is overlooking, (his account is active, but maybe she hit some other wrong button..)

That would be one cause of his account being inactive. Another would be deleting or overwriting the SIM # from the account.

None of us can check that. He can ...
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i had a customer in friday with a similar problem. got it fixed in 2 mins. He needs to be in his home area to pull the download though. In this particular case it was some anomoly on our end. i called our "switch techs" and they say the problem right away.

the SIM didnt need to be replaced, just needed the download sent to it again.

Unfortunatley for your friend, he cant use the same SIM if he is in chicago, for the reason that he is outside his home area so the download OTA wouldnt get to him, so them sending him a programmed replacement SIM would be the only alternative.

keep in mind, this is not a very common problem, as when i talked to our tech, he was very surprised by what the problem was.

grammar correction...

"saw" the problem, not "say" the problem

let me ask u something:
what happens if any of your gsm customers wants to port out from cingular? is the email address simunlockcode@cingular.com available for that issue?

thanks,

Motopaulie

motopaulie said:
let me ask u something:
what happens if any of your gsm customers wants to port out from cingular? is the email address simunlockcode@cingular.com available for that issue?

thanks,

Motopaulie

Motopaulie-
Why would a port out customer need to have their sim unlocked?? A new sim would be provided by their new carrier since they would be receiving a phone from the new carrier.

he thinks that carriers just hand out unlock codes. he has been fighting with some people on the AWS forums over why we do not give the codes openly. As far as AWS is concerned unlock codes will never be given at anytime.

Try www.GSMLocker.com they will give you a remote unlocking code for your phone if they support it. Works great have unlocked 2 phones so far no issues at all.