Attitude Problem
You know, reading all the post on here, some of the people that work for Cingular have some real attitude problems. If someone comes on here stating a problem they have had with Cingular, or are asking a question, is it really necessary to belittle them and throw personal attacks? If you work for Cingular, you should try and help or at least let them know where to go to get help instead of treating customers like dirt. Yes it is true that there are numerous customers out there that do not deserve the respect that they are given, but, instead of going of on a tangent and making it worse, why not try to help. If most of the people on here are reps as they claim to be I really hope you don't answer the phones as you do replies here. Take it wit...
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I agree... and disagree with that. I don't think we should personally attack customers that ask questions on here- wether we are at home or at work we are still representing the company that we work for. Sharing stories about the nasty customers that called in and called us every name in the book- i think it's a way to gain release. but no- we definately should not belittle the customers asking questions on here- but hey- i guess it doesn't really matter, it's a public forum and freedom of speach prevails.
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We spend all day being the mature problem solvers for stupid people who think they are smarter than us.
We are not obligated to be polite on forum, and actually should not be expected to be polite.
We need to vent, and you are sitting in the air duct.
We are not obligated to be polite on forum, and actually should not be expected to be polite.
We need to vent, and you are sitting in the air duct.
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I agree totally. I'm not "RAISING THE BAR" in this forum but I'm not going off on customers either. Only jerk or extremely stupid customers will feel my wrath, which HELLO MOTO is leaning towards. 😈
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This is true, except you left out one detail. Especially in that "Cingular thinks they are above the law" thread, that steve76536 or whatever started calling the reps down before and after they gave him a solution. So here we have a problem with an inflammatory customer and under appreciated reps. How is this the reps issue? So we have attitudes, huh? Well, ok buddy, maybe. And I know there are a few (cough cough, THE BOX, cough cough) that just hop onto a reply and start calling people down. True. But that doesn't happen most times. Reps dis other reps, reps complain about customers, but reps do not out-and-out insult customers unless they are being unreasonable, or make remarks about how us reps are insufficient. So blah!
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Who do you think you are to judge us? This is a forum for the industry if you want customer care call 1-866-cingular. I have no problem coming in here and answering questions for customers, but this isn't a company sanctioned sight and I am not answering the question as representative for cingular but as a peer to the person asking the question. They come in here seeking expertise on a level apart from the retail or care area. This isn't yet another care resource this is a peer to peer forum. The problem is that people like you come in here expecting some company customer care and don't realize this is peer to peer not and get upset that they aren't getting "Great Customer Care". In here you aren't a customer, you are just another per...
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Darth_Ix said:...
Who do you think you are to judge us? This is a forum for the industry if you want customer care call 1-866-cingular. I have no problem coming in here and answering questions for customers, but this isn't a company sanctioned sight and I am not answering the question as representative for cingular but as a peer to the person asking the question. They come in here seeking expertise on a level apart from the retail or care area. This isn't yet another care resource this is a peer to peer forum. The problem is that people like you come in here expecting some company customer care and don't realize this is peer to peer not and get upset that they aren't getting "Great Customer Care". In here you aren't a
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And a post like yours, this judgmental looking-down-your-nose-at-people-who-obviousl y-aren't-as-well-versed-in-the-art-of-tact-as -you-are attitude, are offensive and demeaning. That's why the deffensive tone. If you don't like the way this forum works go elsewhere. This is our forum if you want to participate you will do so as the community sees fit. And as far as common decency I don't think that one person can dictate what that is. It is subjective and counter intuitive for a group to accept one persons definition. You want to be part of this group, that's fine, but your role will be defined by the group, the group will not be defined by your role.
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You missed the point of his responce. He's letting you know we are not CINGULAR reps in this forum. We are mutual peers discussing all things cell related, upto and including decorum on a public forum. Please don't judge us reps and our "attitudes" unless you've spent a day in our shoes. We aren't obligated to "RAISE THE BAR" in a public forum.
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lordrevan05 said:
You missed the point of his responce. He's letting you know we are not CINGULAR reps in this forum. We are mutual peers discussing all things cell related, upto and including decorum on a public forum. Please don't judge us reps and our "attitudes" unless you've spent a day in our shoes. We aren't obligated to "RAISE THE BAR" in a public forum.
Unless, of course, the bar in question is a crowbar raised over the obstinate head of a recalcitrant customer... 😉
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Sesquipedalians, unite! After all, we can't ALL be flocciniaucinihilipilifilificators, can we? 🤣
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Am I sensing an air of antidisestablishmentarianism in this forum?
Well, maybe not... no religious banter present... 😁
Well, maybe not... no religious banter present... 😁
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Hello Moto said:...Darth_Ix said:
Who do you think you are to judge us? This is a forum for the industry if you want customer care call 1-866-cingular. I have no problem coming in here and answering questions for customers, but this isn't a company sanctioned sight and I am not answering the question as representative for cingular but as a peer to the person asking the question. They come in here seeking expertise on a level apart from the retail or care area. This isn't yet another care resource this is a peer to peer forum. The problem is that people like you come in here expecting some company customer care and don't realize this is peer to peer not and get upset that they aren't getting "Great
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It's a lot like seeing your doctor at a dinner party and whipping off your pants at the table while he's trying to eat to take a look at a sore on your weenie--he might be a nice guy and NOT blow you out of the water, but I wouldn't count on it! 😳
And yeah, I said "blow..." 🙄
And yeah, I said "blow..." 🙄
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HA HA HA HA HA HA HA HA HA
And soundgarden comes in....
..."perfect analogy, HEY! What you yelling?"...
And soundgarden comes in....
..."perfect analogy, HEY! What you yelling?"...
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a better way to look at it, is to have your doctor over to your house, and he is bashing about the stupid patients and how they act like sissy's the second it comes to the prostate exam..while at your dinner table
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fallen552 said:
a better way to look at it, is to have your doctor over to your house, and he is bashing about the stupid patients and how they act like sissy's the second it comes to the prostate exam..while at your dinner table
That might work as an analogy if this were YOUR "dinner table," which it is not, or if you had "invited" all the reps here with some expectation of what their role would be, which it's not in your purview to do. This is a public area which belongs to someone else, the people here are just generally hanging out doing whatever it is they do, and all of a sudden some tiny Napoleon comes into the scene demanding that everyone start behaving according to his expectations, which apparentl...
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Eh, comme ci, comme ca! Bit of a headache today and stupidy Sunday customers aren't helping a bit, but I do have a brand new two sided headset which is the bomb and that helps out some! I hate one eared headsets, they're the devil... Oh, and fresh foamies are a goodness too... Of course, it's a gorgeous bloody day out and I'm trapped in cubicle hell drooling on the window when I'd rather be playing with my new kitten or taking my dawg for a walk but the bills need paid and the animals need fed so here I be! 🙄
I noticed you DIDN'T get fired Friday, so I assume things are a tad more copacetic today? 😛
I noticed you DIDN'T get fired Friday, so I assume things are a tad more copacetic today? 😛
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....Yeah im still here. Im not sure if thats good or bad though. The past two days have been HORRIBLE at work and at home.
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Yuck, I hate it when life gets like that... I prescribe a hot bath with some really nice mellow music, candlelit if possible, and then go do something entirely selfish that makes you feel good. Get a pedicure, do a yoga class, take yourself out to lunch somewhere you've always wanted to go, take a nice drive, do whatever it takes to get your head straight--it's not just nice, it's necessary! 😉 Dr. Aleq says!
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if you do not acknowledge that you are a cingular rep, then i agree...however, otherwise you ARE on this forum as an agent of cingular...it would be simular if someone from a company came up to you, told you who they worked for, you would then judge the company by them...its human nature
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I mean right or wrong it's there rightin your face. People seem to think that because we have cellphones and laptops, and cable, that we are above instincts. I'm sorry that's not how it works we're at our best/worst when we're bashing eachothers heads in over oil, a mate, a cellphone bill, or cellphone that doesn't work just the way we want it to, and no amount of politically correct protesting, forum posting, or Bush bashing is going to change the fundamentals of who and what we are...animals with fancy gadgets. So yes the last rotten customer will leave me with a bad attitude ready to do battle with the next jag that dares to beep into my phone.
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the aspect i was talking about in human nature wasnt that one, tho i can understand the sentiment, the one i was refering to was that of the customer, if you say your a employee of a certain company, you just became a spokesman for that company, if you want to company, or customer bash, thats fine, but its disrepectful to do that as a spokesman of your company
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🙄 I work for CINGULAR and I think it's one of the worst companies I've ever worked for, from the lunatics in marketing (what are those guys smoking) to Kathy Dowling and the truckloads of crap she shovels to Big Stan himself. This company is just wrong on so many levels. 70% of my callcenter has quit because they can't take the BS anymore. I'm only here because the paychecks are helping me start my own business. I'm at the point where I could care less about the 4 R's (EMPLOYEES KNOW WHAT THAT IS) because CINGULAR treats both customers and employees like they have four legs and six tit$.
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It's umm hard to describe in the forum. Let's just say it's something that everyone likes and is very profitable. (No not drugs :wink🙂 I'm making quite a bit of headway.
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lordrevan05 said:
🙄 I work for CINGULAR and I think it's one of the worst companies I've ever worked for, from the lunatics in marketing (what are those guys smoking) to Kathy Dowling and the truckloads of crap she shovels to Big Stan himself. This company is just wrong on so many levels. 70% of my callcenter has quit because they can't take the BS anymore. I'm only here because the paychecks are helping me start my own business. I'm at the point where I could care less about the 4 R's (EMPLOYEES KNOW WHAT THAT IS) because CINGULAR treats both customers and employees like they have four legs and six tit$.
Man, I've met Kathy and I must say she is a complete an utter moron. I've also met Ralph and St...
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The common standard of decency in this forum is obviously a different standard than you are prepared to deal with.
You dont need to worry about representing Cingular here. I am sure that the few customers savvy enough to make it this far on phonescoop are not the same idiots who cant figure out why the phone doesnt have a dial tone. With some exceptions obviously.(cingular above the law) 3 times.
Do you think the Verizon reps are talking about how intelligent an well mannered their customers are.
I dont.
The truth is that anywhere you go no matter what line of buisness you are in, employees complain about customers.
It makes our day go by faster.
Anyway, you know Im right and that you are being a little anal about a...
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You dont need to worry about representing Cingular here. I am sure that the few customers savvy enough to make it this far on phonescoop are not the same idiots who cant figure out why the phone doesnt have a dial tone. With some exceptions obviously.(cingular above the law) 3 times.
Do you think the Verizon reps are talking about how intelligent an well mannered their customers are.
I dont.
The truth is that anywhere you go no matter what line of buisness you are in, employees complain about customers.
It makes our day go by faster.
Anyway, you know Im right and that you are being a little anal about a...
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I personally have been working on my attitude problem for the last 21 years, and would like to sincerely thank Moto for noticing it (lol)
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DEATH TO THE AMERICAN CINGULAR INFIDELS. DIRKA DIRKA, MUHAMAD JIHAD. AKA BLAKA
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Hello Moto said:...
You know, reading all the post on here, some of the people that work for Cingular have some real attitude problems. If someone comes on here stating a problem they have had with Cingular, or are asking a question, is it really necessary to belittle them and throw personal attacks? If you work for Cingular, you should try and help or at least let them know where to go to get help instead of treating customers like dirt. Yes it is true that there are numerous customers out there that do not deserve the respect that they are given, but, instead of going of on a tangent and making it worse, why not try to help. If most of the people on here are reps as they claim to be I really hope you don't answer the phone
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Ya know if I was paid a dime for every post I've seen like this in the past year I'd be able to buy a new computer.
As it's been said, we're all just people here, not employees and therefore not entitled to be nice in any way.
Fu*ker!
As it's been said, we're all just people here, not employees and therefore not entitled to be nice in any way.
Fu*ker!
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Oh I've been around, just not too much has been interesting enough to comment on lately. Not to mention our company's having a really good month and my sales are up, so I'm spending more time selling and less time sittin on my butt. I'm currently the No. 3 sales rep in our company of about 30 stores (roughly 3-4 reps per store plus a Mgr who also sells).
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Good news my friend good news. Tell me how are GoPhone sales? On paper it sounds good but it plays out like just another prepaid ripoff.
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Since the ad campaign was launched they've actually been going up. It's really not a bad set of plans if your credit sucks and you don't mind it hitting your bank account every month. Of course for it to really sound good you have to forget that ALL prepaid is essentially a ripoff concocted by money-grubbing executives to reach a market that they normally couldn't reach based on thier own standards......and the galaxy thought Sith Lords were evil 😈
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couldn't help it... the combination of my new s710 w/SW material and your screen name just brought out the geek in me.
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Yes....yes it does. 🤣
I wasn't about to pass up a kickass phone with preloaded content that would normally have cost an arm and a leg by the time you downloaded it all. Plus the black on grey SW theme looks SO much better than any of the others Sony-Ericsson puts in.
Then I decided to screw the man and use the memory stick and my PC to make my own damn ringtones. My Imperial March sounds MUCH nicer and it didn't cost a dime! TAKE THAT YOU LOW DOWN, SCRUFFY NERF HERDERS! (I'm feeling contempt for Corporate America today)
I wasn't about to pass up a kickass phone with preloaded content that would normally have cost an arm and a leg by the time you downloaded it all. Plus the black on grey SW theme looks SO much better than any of the others Sony-Ericsson puts in.
Then I decided to screw the man and use the memory stick and my PC to make my own damn ringtones. My Imperial March sounds MUCH nicer and it didn't cost a dime! TAKE THAT YOU LOW DOWN, SCRUFFY NERF HERDERS! (I'm feeling contempt for Corporate America today)
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You and me both. It should be a federal crime to have to work on Saturdays.
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Yeah, it really should. Especially when the weather's as gorgeous as it is here today. It's mostly sunny, 85 degrees, no humidity, and I'm stuck here.
Meanwhile my manager and I are plotting to try to get our store closed on Sundays and all major holidays....like it used to be before the execs got money hungry.
Meanwhile my manager and I are plotting to try to get our store closed on Sundays and all major holidays....like it used to be before the execs got money hungry.
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Heh...a holiday or weekend off, what's that?!? (yes I know I weasled my way out of memorial day but they scheduled me to work)
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Ha! Glad to know I'm not the only one who did that. I was scheduled for 9-7:30 alone, but since my gf decided to make a surprise visit I tugged on the mgr's heartstrings and got the day off....PAID! It was great.
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disturbed1 said:
couldn't help it... the combination of my new s710 w/SW material and your screen name just brought out the geek in me.
Great two of them 🙄
Hiya Disturbed 😁 Hiya revan baby!!!
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I still haven't seen the new movie... I should probably do that tomorrow or something.
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yeah...you really should. It's very good, ties things together very nicely. But I still hate Hayden Christensen....he's a piece of wood! I refuse to believe that THAT whiny little wimp became films most badass villian of all time. My cat could play a better Anakin.
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Hey Shay! I have to admit, I'm a closet geek. But I'm a geek with tattoos and a hot girlfriend so it's all kosher.
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Can't complain terribly much....except for the fact that workin here is burning me out VERY quickly. Whether I'm good at it or not I HATE sales. I'm so ready to go to another job, but I've got no bites yet.
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Yeah I know the burnt out feeling all too well. Good to know you're ok, other than working where you are.
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I never really left...I stick my head in at least daily unless it's my day off. I just haven't found too much that's been inspiring enough to comment on. Seems like most of the posts are people just bitchin about people with attitudes 🙄 and crap like that.
If I'd known that you guys missed me I'd have posted a simple "how's your day" thread here and there.
If I'd known that you guys missed me I'd have posted a simple "how's your day" thread here and there.
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Well damnit you better start saying hi at least....don't make me cry ive been doing that enough the past two days. 😢
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Awww, baby don't cry. I still love ya! 😁 Just for you I'll start sayin "hi" more often.
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REVAN!!! I command you, go visit Shay! You're her only hope (snicker)
but seriously, where you at?
but seriously, where you at?
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Id go see him but after a couple weeks ago I REFUSE to ever go near Chicago again...EVER!!!!!!!
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Ahhh Chicagoland. I don't think I wanna know what happened there.
Haven't been to PA in YEARS, but my gf's sister just moved to Jersey so I'm sure we'll be in the area eventually. I think she's about 20 min. from Philly.
Haven't been to PA in YEARS, but my gf's sister just moved to Jersey so I'm sure we'll be in the area eventually. I think she's about 20 min. from Philly.
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sounds like me. Normally I'm about an hour to an 1.5 hrs. from Raleigh, NC. Depending on where I leave from (work or home) I usually arrive anywhere from 45 min to an hour 10
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😢 maybe he's just off selling...I know it picked up a lot for me there for a bit.
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Not much, a store rep said he was going nominate me for some service award or some BS I dont know what it is..
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I believe it's the CINGULAR EXPRESSION award where we recognize coworkers who go above and beyond expectations.
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Oh...whatever I really don't care all I was doing was my job, its not going above and beyond just because im good at it.
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It is now. It's so rare these days that people really DO thier job that it makes it seem like you're going the extra mile when really you're just doing what you're supposed to be doing. People have just forgotten that you're still expected to do what you're supposed to.
It's kinda like when a customer starts begging for discounts and cites "I pay my bill on time every month" like it's an extraordinarily miraculous thing. Idiot, you're supposed to do that!!!!
It's kinda like when a customer starts begging for discounts and cites "I pay my bill on time every month" like it's an extraordinarily miraculous thing. Idiot, you're supposed to do that!!!!
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Ok...I do see everyone's point here. Customer tend to think that since we are cingular employees, that we "represent" the company at all times. Do you represent your employer at all times? Probably not. We are people posting in a forum, who due to our jobs, have a slightly different view on things.
Now I have one major question here. If customers are going to view us as being in representation of our company, and take our personal attacks so...well...personally...then why do they not also take our advice, even when given in a slightly rude manner? If we are representing cingular, why is our advice not worth anything to you, but our attitude is horrible. Once again, it's all about a customer wanting to be lazy, not do anything to ...
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Now I have one major question here. If customers are going to view us as being in representation of our company, and take our personal attacks so...well...personally...then why do they not also take our advice, even when given in a slightly rude manner? If we are representing cingular, why is our advice not worth anything to you, but our attitude is horrible. Once again, it's all about a customer wanting to be lazy, not do anything to ...
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Jldnr77 said:...
Ok...I do see everyone's point here. Customer tend to think that since we are cingular employees, that we "represent" the company at all times. Do you represent your employer at all times? Probably not. We are people posting in a forum, who due to our jobs, have a slightly different view on things.
Now I have one major question here. If customers are going to view us as being in representation of our company, and take our personal attacks so...well...personally...then why do they not also take our advice, even when given in a slightly rude manner? If we are representing cingular, why is our advice not worth anything to you, but our attitude is horrible. Once again, it's all about a customer wanti
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