Phone Scoop

printed July 29, 2015
See this page online at:
http://www.phonescoop.com/carriers/forum.php?fm=m&ff=4&fh=2910710

Home  ›  Carriers  ›

AT&T

Info & Phones News Reviews › Forum  

all discussions

Whats the policy?

custom

Aug 10, 2011, 11:11 AM
If I add a 3rd line to my account and cancel within 30 days, do I have to pay an etf and return my phone or is it none or one or the other?
...
tnyflrs

Aug 10, 2011, 11:31 AM
If you cancel within 30 days it is expected that you return the equipment (phone) in good working conditions subject to a restocking fee where applicable.

There is no termination fee but there will be monthly recurring prorated charges including activation fee.

In the event the phone is not return the company will charge you the full retail cost of phone minus any amount you already paid for at time of acquisition.
...
custom

Aug 10, 2011, 11:43 AM
if i cancel why would i still have monthy fees for that line? whats the etf up to now?
...
Jellz

Aug 10, 2011, 11:45 AM
The prorated charge is for services you used. So if you use the phone for 15 days, decide you don't like the service and cancel, you have to pay for those 15 days. The termination fee depends on the kind of phone. For most smartphones, it's $325 minus $10 for each month of service you paid for. For other phones/devices such as laptop connect cards, it's $150 minus $4 for each month you paid for.
...
xxkaylaxx

Sep 16, 2011, 9:57 PM
No. If you cancel the line within the 30 days to the POS (point of sale) within the 30 days it's considered to be canceled with the 30 days buyers remorse period. You have to return the device that you got when you purchased the phone, you would get your money back (unless of course it was an iPhone and then if it was an iPhone you would have to pay a 10% restocking fee). Oh and by the way if you're account is billed in "Advance" (meaning you pay for the service one month in advance) you would get prorated charges and possibly one full month advanced charge but if you return the phone and cancel service you may get it credited back. Honestly the easiest way to go about this? Take the phone to an ATT store (not a Wal-Mart or a Radio Shack but...
(continues)
...
Jellz

Sep 17, 2011, 12:44 PM
I understand there's no ETF in the first 30 days, he just asked what the ETF is now. I assumed he meant outside the 30 days.
...
xxkaylaxx

Sep 17, 2011, 9:44 PM
Depends on the phone...smartphones start out at $325 with a $10 monthly declining amount and standard devices are $150 with a $4 monthly declining amount
...

You must log in to reply.

Please log in to report a message to the moderator.


all discussions

Subscribe to Phone Scoop News with RSS Follow @phonescoop on Twitter Phone Scoop on Facebook Subscribe to Phone Scoop on YouTube Follow on Instagram

 

All content Copyright 2001-2015 Phone Factor, LLC. All Rights Reserved.
Content on this site may not be copied or republished without formal permission.
1