Cingular thinks they are above the law.
I have a family talk plan with two lines and I bought a phone from eBay and went into a Cingular corp. store and asked may I buy just a sim for this phone and add it to my account and NOT be committed to a contract on this phone since I am not getting a phone from you. And I was told that I would not have to be in a contract on this line, so I paid the $24.99 for the sim and popped it in and made a test call to my other line to see if it worked and it did so I left and when I was looking at my account online I saw that did show that I was in a two year contract on this new phone and when I called to ask them about this I was told that I did not have to sign a contract or agree to one for them to put me in a contract, is it just me or does...
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possibly just the rep... You don'thave to sign a contract, but are ineliglbe for the free mobile to mobile option without one... I would go back to the store and talk to the manager, because honestly in a COR store we do not even get paid on the "contract" only on the price plan... So I figure that should help you out... If you want you can email me your number and I can look into it for you.
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Actually if you have a rate plan witha promotion like free mobile to mobile or n/w starting at 7 pm. It is required for you to have a 11 month verbal agreement. If they put you on a two year agreement the store or custoemr service can correct that contract length.
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Since when can we change the contract length? Last I knew we were no longer allowed to because of all the problems, that the store rep had to follow a different escalation route to have it taken care of
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Shayby the policy is if a dealer calls in and says that the customer is suppossed to be on a one year contract. They need to fax a copy of that one year contract. If we can not produce anything saying they agreed to a two year contract it will be reduced to a one year contract.
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Hmm...that goes against everything we have been told in this call center.
Im not saying I dont believe you but just what we were told.
Im not saying I dont believe you but just what we were told.
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When I was save team we came across a lot of contract disputes. all we can do over the phone wihtout the ivr or paper contract is a one year contract.
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True...I understand that. I just hate that we never get the same information between call centers.
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Yes you guys are diferent there is a lot of things you guys still do not know in Harrisburg. It is not your fault but cingular's training skills are notorious.
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Yeah I noticed. We had our "Do right thing" training today. đ Somehow I don't see that as the training we need.
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Yeah, I know. It was all about ethics and stuff. Oh well. I know how to do my job and do it well, and if I don't know the answer I know how to find it. (CSP is NOT the answer) lol.
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When you say do right training, is that an hour and a half training? I'm scheduled for a hour and a half in office training next week and so are a few otehr people on the team. no one knows what it is for.
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CSP itself is a skill that takes some time. you ahve to know the right question to get the right answer. Plus some things are not even in there at all.
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Yeah I know. I miss Primus âšī¸ that thing was awesome. I wish you guys had a chance to check that out.
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I heard about it my brother-in-law is former blue. Before CSP there was Askjack that was even better than Primus real easy to use.cingualr got rid os Askjack because they did not want to pay for it because they did not own that program.
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I work for an agent and I know that on pos.com, when you pick a rate plan, you have to show all and scroll all the way to the bottom to get to the plans without a contract(they say 0,1,2, where the ones at the top of the list say 1,2). So it is possible that the rep may have picked the wrong plan, but I know the plans exist.
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When it comes to a Family plan all lines of service on the account must have the same contract start and end date. Equipment is not the only reason to have a contract. Like said before it can be any promotions or if on the Orange side Rollover minutes plans require a contract. But the biggest thing is if on a family plan every must have the same contract start end end dates It is not about being above the law. Just because you bought a phone on ebay does not mean you can star service without a contract. If you want that. that is what gophone is for.
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are you saying that all phones on a ft plan have to have the same end date on their contracts???
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On the Blue side of service Yes all lines of service must have the same contract start and end date but each is an individual contract not an account contract. I am not sure if it is the same on the orange side or not. So if you were to cancel and ETF would apply to each line of service individually.
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no over here it doesnt matter about the start and end dates . and we have etf on all phones on the account under contract
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THE BOX said:
no over here it doesnt matter about the start and end dates . and we have etf on all phones on the account under contract
Yeah like I said this applies to the blue side but even on orange side for example for rollover minutes they require at least a one year correct? I never heard of any plans on the orange side requiring a 2 year I thought it is depending on the discount you get on new equipment. is this correct? I cannot check for sure CSP stopped working, and at home right now.
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the minimum for a new line is 11 months . no plan requires a 2 year plan .like you said just for the equipment
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Actually you can do a no contract on a regular service BUT it comes with no promotion (i.e. no mobile to mobile) it requires a 30 minimum stay because the company will not cancel mid-cycle. But family talks require the minimum of 11 months because they incorporate the mobile to mobile.
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cool thanks, does the rollover plan require a contract? our training said it does.
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No, rollover doesn't require one. The only promotional element on any cingular plan right now is mobile to mobile. Even on the family talk plans there is a specific plan you can choose without the promotional element (at least there is in Care) so there is never a requirement to have a contract if you provide your own device.
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Are you sure rollover doesn't require a contract like M2M??? Because my training said it does as well!
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I am positive. Rollover is standard on any Nation and North America plan and is not considered a promotion CSP says that right now M2M is the only promotional element and that is the only reason they would need to sign a contract.
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I'm on a FT plan right now. When my contract is up, would I have to sign a new contract to keep the M2M, does it automatically renew, or can I stay off contract and still keep the M2M? I don't want my contract to end, still think I have M2M, and it be taken off my account without any notification.
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davidg4781 said:
I'm on a FT plan right now. When my contract is up, would I have to sign a new contract to keep the M2M, does it automatically renew, or can I stay off contract and still keep the M2M? I don't want my contract to end, still think I have M2M, and it be taken off my account without any notification.
davidg4781 said:
Depends if it is a one year promo or not. if the promo stays as long as no changes are made then prob not need the contract again if it a one year promo yes. if want to add a line then prob so because may have to change your rate plan.
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BlueHFX said:davidg4781 said:
I'm on a FT plan right now. When my contract is up, would I have to sign a new contract to keep the M2M, does it automatically renew, or can I stay off contract and still keep the M2M? I don't want my contract to end, still think I have M2M, and it be taken off my account without any notification.davidg4781 said:
Depends if it is a one year promo or not. if the promo stays as long as no changes are made then prob not need the contract again if it a one year promo yes. if want to add a line then prob so because may have to change your rate plan.
not sure what happened there bottom part I said Sorry
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So I should call and check on that, just to make sure I don't get hit with a huge bill because I talked a lot to other Cingular users, thinking I still had M2M?
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you are 100% wrong. you are an idiot. it wasn't even blue policy to do that. do you really work for the company? or just making up BS. if you are an employee, please do us all a favor and quit your job.
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megs72979 said:
you are 100% wrong. you are an idiot. it wasn't even blue policy to do that. do you really work for the company? or just making up BS. if you are an employee, please do us all a favor and quit your job.
Hmm go to Primus and check it actually does say in the blue policy that on a sharable plan that all services on the account must have the same contract start and end date. If you do not believe me check primus yourself. If I get information from our company resources that say this why should I quit my job? The problem is no one follows the procedure.
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HFX is correct. On Blue Shared plans all lines have to have the same contract end date!
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megs72979 said:
you are 100% wrong. you are an idiot. it wasn't even blue policy to do that. do you really work for the company? or just making up BS. if you are an employee, please do us all a favor and quit your job.
BlueHFX is 100% right, actually. I am both a Blue and Orange rep, Orange during the day and Blue after Orange closes and the contract end dates DO have to match on Blue and each line is subject to the ETF.
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Yup it was always that way as blue. If you added a line every other line on the account had to be changed as of that date.
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Another thing, if you activated service they should not have charged you for the SIM... đ
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jramossteel said:
Another thing, if you activated service they should not have charged you for the SIM... đ
That depends on the store I would assume if they are not making any money off of you why give you a free sim card? Sim cards only come with a new phone for free on new contract service or if you bought a gophone
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No with any activation, the stores are only supposed to sell replacement SIMs... Unless it is a third party store...
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I have been reading some of you post here and I don't think you really understand what happened. So let me break it down for you one more time, I have been with Cingular on a family talk plan for one year and I have one year left, I have two lines. I went into a Cingular corprate store and said I want to add a third line but DO NOT want to have to sign a contract for it and I have my own phone I just need to buy the sim for $24.99 I said ok she looked up my account went and got the new sim and I gave her the money she put the sim in my phone I called one of my other lines to see if it worked and it did, so I left. I NEVER signed anything and I DID NOT get Cingular when I placed my first call from the new line asking me to agree to a contract...
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I do understand what happened. You need to dispute this with the store not customer care.
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đĄ It sounds like an activation for a third line to me in which case you are under contract with that line. When you activate a SIM CARD you are activating a phone. Now if you bought the phone outright then you should be on a month to month (no contract).
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WTF!!!!!!!!!! why don't you people try reading the post before you make stupid remarks?
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đŋ Listen prick CINGULAR doesn't care where you got the phone. You added a line onto your account, a FT account at that. Which means you are according to our policy under contract if you were not required to pay a deposit. It's all about the service not the damn phone jerko!!
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Did you do the voice authorization for the service? That is where they have you dial a number (*862 in our market) to confirm the contract, activation fee, etc.
No one really signs anything in the stores now, so that is really important.
In this region (Central), FT lines require a minimum of a one year agreement, regardless of whether or not you purchase a phone at subsidy. It is considered a promotional plan, just like if you wanted any other phone with Free MTM and nationwide calling.
So, back the original question, did you do the voice authorization?
No one really signs anything in the stores now, so that is really important.
In this region (Central), FT lines require a minimum of a one year agreement, regardless of whether or not you purchase a phone at subsidy. It is considered a promotional plan, just like if you wanted any other phone with Free MTM and nationwide calling.
So, back the original question, did you do the voice authorization?
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It is a valid question. He didn't sign anything because you don't sign anything period. The point of the IVR is also to ensure customers get another mention of the contract and activation fee.
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NO! the first call I made was to one of my other lines and it went right through đ
Anyway would I have not got the sim for free, instead of paying 25 bucks for it if I was under contract?
Anyway would I have not got the sim for free, instead of paying 25 bucks for it if I was under contract?
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He was telling you what he thought... I think that we all have told you what should have happened... In my 5 years of experience, I have learned that most people (customers in this case) don't want to hear the truth. You are technially right we can not hold you to a two year contract without a signature, but in order to get your family plan the way that you want it you are going to have to be on a 12 month contract at minimum.
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