what the hell has happened to cust. care?
is it just me or has customer care been exceptionally helpfull for the past month or so? as a RSC I have to call cust. care on a daily basis. For about the past month the reps have been friendly, helpfull, and will go out of their way to help even when its my mistake that we are trying to fix. the latest case happend today. I had forgot to add insurance to an account that i activated. the customer ran his phone over with a lawn mower. he called me to ask how to process the insurance claim, which is when we figured out there was no insurance. I called customer care and they actually backdated the insurance, and proscessed the claim with lockline for me, and the customer. WOW!!! I would like to say thanks to all the CSR's that have made...
(continues)
(continues)
...
Well, the large orange-pill dispensor that put in my cube has helped a lot. Get a bad call - pop a pill! Much better than that other company ... whoever they were.
...
As a sales manager for a premiere agent, I have had many opportunities to deal with CSR's at Cingular. Rarely have I met one who was incompetent, and even more rarely have I met one who was rude. I have always believed that if you treat people with respect, they will treat you in kind. And if you are polite and friendly to them, they will be to you. Amazingly enough, this philosophy also works with most (not all) customers. So to all you CSR's out there who are doing a great job, thanks!
...
bdizzle said:
I had forgot to add insurance to an account that i activated. the customer ran his phone over with a lawn mower. he called me to ask how to process the insurance claim, which is when we figured out there was no insurance. I called customer care and they actually backdated the insurance, and proscessed the claim with lockline for me, .
The only problem is that this is insurance fraud not a lot of money is involved but it is insurance fraud. Yes your job was made easier, Personally I think the rep should be fired for doing that. If it is noted on the account insurance was to be added and was but never was added. one make sure customer was eligible if they filed for to many times for insu...
(continues)
...
