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Additional discount removed?

toaster oven

Jun 2, 2011, 5:18 PM
I was just curious to know if anybody had an additional discount offer that was removed without notification. For example, I had a line that was eligible for an upgrade with an additional $50 discount and a waived upgrade fee. The reason I ask, is because I was waiting to use my additional discount on the Galaxy S 2, but it was removed without notice. At&t is usually good at either notifying you that they are about to remove something, or grandfathering it. I am well aware that they are no longer giving the additional discounts, but again, I think it's strange that they wouldn't notify me, or allow me to keep the discount until I upgrade. Thanks.
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HzD incredible

Jun 3, 2011, 1:52 AM
Its not that they took it away its whatever line that was eligible for it, had to have had something changed like your overall rate plan or your employee discount changed, Or an individual feature changed on the line.
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toaster oven

Jun 5, 2011, 12:29 AM
Nothing changed to my overall mrc and I didn't have any credits. Here's exactly what happened, and I'm sure it affected the discount, but I completely disagree and don't think it's right. I had two lines eligible for an upgrade. One of my lines had the additional discount of $50. The line that had the additional discount had an iphone 3g on it. It's my wife's line and she wanted to upgrade to the iphone 4. We knew that the additional discount wouldn't apply to the iphone, so we used our other line that was eligible for a standard upgrade to get the iphone, then moved the iphone 4 over to the line that had the 3g on it. The rep in the store that performed the upgrade knew what we were doing and actually performed the upgrade and traded l...
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deepskyblue

Jun 5, 2011, 2:24 PM
hmmmm.

That shouldn't have removed the discount. Is there any chance that the primary line may have been changed during any of this?
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toaster oven

Jun 5, 2011, 10:02 PM
I don't see any changes.
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deepskyblue

Jun 5, 2011, 11:48 PM
Well all I can say is it sucks you lost your discount... Sad

It's all figured out automatically by an algorithm. There must have been some kind of change that triggered it. Possibly something that i'm not aware of.

Relocation or Transfer of Billing Responsibility will lose the rolling MRC info. I'm not aware that upgrading another line would impact it, but I don't have the algorithm.
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toaster oven

Jun 6, 2011, 12:50 AM
A rep did offer to honor the discount, but only if I upgrade through them and I would have to do it within the week. Which I do appreciate the offer, it's just that I'm waiting for the Galaxy S 2 and don't know when it's coming out.
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shindig

Jun 7, 2011, 1:58 PM
most likely when you did the cross upgrade that triggerd the removal, I dont think its right, but not much you can do now.
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deepskyblue

Jun 5, 2011, 11:59 PM
btw...

If you pm me perhaps I can assist further.
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deepskyblue

Jun 3, 2011, 10:38 PM
I need to fully update this and remove the strikethrough but there is some stuff about the old upgrade advantage program in there.

http://www.phonecan.com/index.php/the-basics-underst ... »

What HzD increadible is saying is correct. Under the grandfathered system the date of eligibility and also the extra discounts were based on your average monthly recurring charge over a certain period of time. My guess is that it was averaged over a rolling year but they don't have the exact formula that was used in our policy manual.

If you got the $50 discount it meant that average monthly cost for that line was at least $69.

If you made a change that brought that average below $69 the discount would disappear automati...
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HzD incredible

Jun 5, 2011, 4:29 PM
sometimes what I have seen is during an upgrade the main line can get changed to the recently upgraded device.
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deepskyblue

Jun 6, 2011, 7:49 PM
i was thinking that may be it too. The primary is usually the line with the extra discount. If the primary was switched it becomes a $9.99 line with whatever features it has on it, the average drops, the discount disappears.
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