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DO YOUR JOB PLEASE!!!!

simplymarcus

May 27, 2005, 1:38 PM
I work for Cingular customer service and I am sick of other reps work avoiding work. not troubleshooting not helping the customer just quit please just quit please. You make my calls so much longer becuase I have to listen to customers bitch about how much the last rep sucked. I am not saying being a CSR for Cingular is the best job in the world. Just fake it for eight hours that's all I ask. Or just quit please just quit.
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Jldnr77

May 27, 2005, 2:06 PM
Oh, your so high and mighty in customer care. Fine, here's my complaint. LEARN WHAT A DAMN AGENT CODE IS!!!! You all just hear a customer say "I just purchased a phone..." and you automatically send them to telesales. Why not probe the customer?? Find out if they got it through SBC, or Bell South, or any other department (and there are plenty) that do over the phone sales?? Or maybe it came through e-store even. Care and Telegence both have a section that list the agent that it was purchased through. Stop making our jobs harder!!! Then we have to listen to them bitch, then why did they send me to you?? I'm gonna start telling them because customer care is the stupidest department in cingular, I swear to god I am!!! And stop calling...
(continues)
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simplymarcus

May 27, 2005, 2:11 PM
I totally agree with you to a point. A lot of reps use their transfer key to avoid work or send them to a dealer to avoid work. Reps that do not do their job make the whole department look bad. But they are cracking down on reps more monitoring nmore directors and even regional vice presidents monitoring reps.
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Jldnr77

May 27, 2005, 2:27 PM
You know what....I feel like adding something to my last rant. CSR's, PLEASE DO YOUR JOB. Actually, EVERY REP, PLEASE DO YOUR JOB. Then I don't have to explain to a customer that they are SOL, because somebody told them to ship a phone back to cingular's warehouse that they purchased through an authorized agent because somebody couldn't do something as simple as look at the bloody agent codes!!!
And if you don't want to do your job, do it anyway, don't transfer to someone else, because there's a good chance that the person your transfering to doesn't want to do their job either!! Which only serves to compound the problem the customer is having.
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kioskking

May 27, 2005, 2:37 PM
you know i wish people wouldnt beat around the bush and just tell us how they really feel
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Jldnr77

May 27, 2005, 2:41 PM
I really hope that's sarcasm....
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LilShorty

May 27, 2005, 3:01 PM
Jldnr77 said:
I really hope that's sarcasm....


Seemed serious to me. 😉
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dca

May 27, 2005, 3:10 PM
...I wonder if he thinks reps should do their job?
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LilShorty

May 27, 2005, 3:15 PM
dca said:
...I wonder if he thinks reps should do their job?


I don't know...I can't tell. 😕
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lordrevan05

May 27, 2005, 3:26 PM
😡 How about this sales reps please stop lying to customers and telling them their cell phones will work here there and everywhere!!! The commercials are a lie you can't go coast to coast on ANY one cellphone and keep 5 bars. Hell sometimes you cant cross a bloody street.So I know it won't work 3000ft below ground during an ion storm on the night of the full moon or whatever you guys say to get that commission check 😈
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Shayby

May 27, 2005, 4:04 PM
Look, this bashing different departments isn't going to do anyone any good. We all here know someone from almost every department in Cingular, just from this forum, that is competent and does thier job correctly. Trust me I understand the frustration of cleaning up after other reps and having to explain to a furious customer that, they have to be transferred just one more time (which normally I just place them on hold and deal with the department myself) but you all are forgetting that some of us ARE competent and do our jobs correctly....please keep that in mind.
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ralph_on_me

May 27, 2005, 4:12 PM
*hugs Shayby again*
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Shayby

May 27, 2005, 4:21 PM
Lol what am I getting hugs for today?
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ralph_on_me

May 27, 2005, 4:52 PM
'Cus I haven't seen you in awhile and you're being so nice today. 😁
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Shayby

May 27, 2005, 5:01 PM
Yeah I disappear easy. But im always nice 😁 Missed ya though. *hugs*
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ralph_on_me

May 27, 2005, 5:07 PM
I'm goin' to England in two days!

I bet I said "where is Shay?" more than you said "where is Ralph?"
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Shayby

May 27, 2005, 5:10 PM
You're leaving me again??? Im crushed 😢

By the way, I wasn't here to ask where you were.

And when did you ask where I was?
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ralph_on_me

May 27, 2005, 5:18 PM
Yup, gone for another week... this time it's paid vacation instead of just a different place to work at.

I never vocalized my curiosity about where you were, but I thought it at least.... three times.
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Shayby

May 27, 2005, 5:28 PM
Aww I feel loved. Im gonna miss you 😢
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ralph_on_me

May 27, 2005, 6:29 PM
aww, I'd say I'd text put I'm not bringing my PDA there. Unplugged for a whole week. OUCH!
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Shayby

May 27, 2005, 6:34 PM
Ugh! Id cry. Im out my work phone at the moment. I hate it!! Oh well I have my personal phone, but my work phone is much cheaper. Besides, you dont have my number. 😛
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Shayby

May 27, 2005, 8:23 PM
Sigh....ralph lefted me already. 😢
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ralph_on_me

May 28, 2005, 10:25 AM
i DID lefted quickly... I was already here a half hour past closing. I'll have to start filling up your email with PMs so you don't get lonely.
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Shayby

May 28, 2005, 10:29 AM
Awww. Well too bad it will go to my home address. 😢
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ralph_on_me

May 28, 2005, 10:32 AM
aww... well... get a treo like i did. 😛

At least you'll never be bored at home!
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Shayby

May 28, 2005, 10:40 AM
Lmao thats what my ps2 is for. 😛

Your a trip though. I dont want you to leave. 😢
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ralph_on_me

May 28, 2005, 10:46 AM
eh, one more week. I know you'll survive it. Your ps2 may blow up someday, I've heard they do that, and if it does you'll have nonsensical emails.
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Shayby

May 28, 2005, 10:49 AM
Oh I will so cry if that happens. I love that thing, go home after a horrible day at work and go kill stuff.....and its LEGAL lol. Oh well it blows up it blows up, ill buy a new one.

Are you ever gonna stay around more than a week?!?
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ralph_on_me

May 28, 2005, 10:53 AM
Yes, definitely... I've just been very lucky to have two fun weeks (with one week of work between them) come up very quickly. Four days of paid golf, and now 8 days of paid vacation. MMMMM, cambell's soup

You'd better start saving for the new consoles coming out next year! 😁
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Dyingunman

May 28, 2005, 10:54 AM
There's a new flat PS2 you might wanna look into if that one blows up 😳

but ur better off waiting for PS3.., backwards compatabillity y'know 😛
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ralph_on_me

May 28, 2005, 10:56 AM
I'd def wait for the new consoles. I looked at the flat ps2, but you can't add the hard drive to it. 😢
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Shayby

May 28, 2005, 11:02 AM
Yup my lil bro has the flat one. I like the one I have and am waiting for the ps3. Lol I can't even use my keyboard for my ps2 but im not paying to replace it now since I will be replacing it next year.
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Shayby

May 28, 2005, 10:58 AM
I have every intention of it. 😁 Yes I know im a nerd, but I don't care.

Well maybe ill change my email address to my work address if its possible idk.
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ralph_on_me

May 28, 2005, 11:20 AM
The PS3 needs new controllers though.. those things look a bit odd.

If you change your PM addy you'll still have to look for the oddities I already sent you. 😕
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Shayby

May 28, 2005, 11:27 AM
Lmao well I cant check those until after 10pm eastern tonight...if I get out of here on time.
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ralph_on_me

May 28, 2005, 11:59 AM
*counts on his watch*

You're on a long shift today. 😢


Uh... I HATE POSII.COM!!!! *calms down*
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Shayby

May 28, 2005, 12:01 PM
Hun I always work long shift. I work 3 10.5hr shifts and 1 8.5hr shift a week. I prefer it though because I get three days off a week, in a row.
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ralph_on_me

May 28, 2005, 12:07 PM
*shivers and cries*

If it works for you though! At least you're not standing up the whole time or sweating or something.
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Shayby

May 28, 2005, 12:08 PM
Id rather be working outdoors but it pays my bills. BTW my email addy is changed. I like my 3 days off becaue I am really close to my siblings and they live 6hrs from me. So having 3 days off in a row is beneficial when I want to go see them.
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ralph_on_me

May 28, 2005, 12:15 PM
6 hours... hmm. That's less than driving across texas, so not too shabby!

You should work in construction. I bet if you wore short shorts and climbed up on the rafters to drive in those nails they'd pay you a higher hourly than they do for men.
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Shayby

May 28, 2005, 12:17 PM
Lmao...I was actually thinking about working construction (minus the short shorts, im a jeans and t-shirt person)
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ralph_on_me

May 28, 2005, 12:26 PM
Well... that would be safer I'm sure, but I doubt you'd make the same hourly if you wore jeans. Construction has got to be a great job (minus the hours and smell) because you actually get to see what you're accomplishing every day. You'll rarely go home and feel like you just wasted your entire day.
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Shayby

May 28, 2005, 12:35 PM
Exactly. And I think it might actually be fun. Ive always been one that likes to build things and work with my hands. (dont twist that into something perverted)
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ralph_on_me

May 28, 2005, 12:44 PM
I'm not in that kind of mood this morning anyway (I know that's rare). If "I" did construction... I'd wear the short shorts though, and I'd insist on being on the highest point at all times.

I wonder if I'd have to start shaving my legs for that?
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Shayby

May 28, 2005, 12:46 PM
Lmao...If I were a co-worker I think id run scared. 😛 😉
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ralph_on_me

May 28, 2005, 12:47 PM
I think everyone should... it makes me think of that sherrif on Reno 911. 😁
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Shayby

May 28, 2005, 12:49 PM
ROFL omg your hilarious....

Ewwww that was a picture I didn't want/need in my head. 😳
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ralph_on_me

May 28, 2005, 12:51 PM
Oh come on... you know short shorts are sexier when the guy has a moustache.
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Shayby

May 28, 2005, 12:53 PM
Short shorts on a guy are a MAJOR turn off.... *cringes*
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ralph_on_me

May 28, 2005, 1:01 PM
I've never considered a guy a turn on so I'll trust you on that. 😁 I would SO do it, just to say I had though. (the moustache would be hard to grow for me though)
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Dyingunman

May 28, 2005, 1:04 PM
how much would the sexyness factor increase if the guy had a beard? 🤣
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ralph_on_me

May 28, 2005, 1:21 PM
That's gotta be HOT (at least physically) right?
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Shayby

May 28, 2005, 1:30 PM
No...there is no sexxiness if a man is in short shorts. *cringes again*
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ralph_on_me

May 28, 2005, 1:35 PM
What about bike shorts?
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Shayby

May 28, 2005, 1:45 PM
Nope! Nasty
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Dyingunman

May 28, 2005, 1:31 PM
::contemplates growing the grizzliest beard ever::

Sure, you'll be a ladies man in no time if your beard has the capacity to house a familly of squirels 😎
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Shayby

May 28, 2005, 1:37 PM
Ewwww *backs slowly away from Dyingunman*
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Dyingunman

May 28, 2005, 1:38 PM
What's wrong baby i got enough food stored in this thing to last us through winter 😛
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Shayby

May 28, 2005, 1:46 PM
Ewww.
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Shayby

May 28, 2005, 2:05 PM
Do guys really eat food they drop in thier beard? I heard they do
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Dyingunman

May 28, 2005, 2:07 PM
gotta conserve, that beard needs its nurishment! 😳
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Shayby

May 28, 2005, 2:09 PM
Ugh...ok im done with this convo its getting worse and worse.
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Shayby

May 27, 2005, 5:37 PM
By the way, my thought was "I miss ralph 😢 "
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simplymarcus

May 27, 2005, 4:38 PM
I agree it is those small number of reps that create the most problems. It just makes my AHT to long and messes up my stats. I think that work avoidance on customer service calls causes Cingular to be rated low in customer service. We cannot command the pay we deserve for the work good reps bring to the company with the poor ones cauing us to all look bad. this also goes for sales reps in the stores SBc reps that sell Cingular service.
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Shayby

May 27, 2005, 4:50 PM
Exactly, but bashing us all won't do any good its just going to turn department against department when those of us who are competent and do take our jobs seriously and try to help the customers to the best of our ability should be working together to make sure that those reps are shown for what they are and eventually gotten rid of. By this I mean do our jobs correctly and if a customer has a legit complaint about a rep let a manager know, do what we can to make the customer happy and fix the issues....unfortunately that is what we have to do, bite the bullet and fix the problems the other reps cause. Most of those incompetent reps don't even frequent this site.
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simplymarcus

May 27, 2005, 4:57 PM
I am not bashing you. I am not bashing most CSR's at all or sales reps. Frontline positions are some of the toughest jobs at any company. I know that being a CSR or sales rep in the ever changing cellular world can be tough. We are expected to know so much information phones rate plans promotions billing and features. With the survey results from internet polls and customer service surveys both you and I are on trial. Shayby I know u have noticed how much we are being monitored lately.
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Shayby

May 27, 2005, 5:06 PM
Yeah I know. And honestly im not worried about it. Let them monitor me. Especially now, my stress level has dropped a lot and im back to being to work on time (which was my only issue) Im ok with them monitoring EVERY call if they like because im not afraid to let them hear I do my job. I understand its frustrating that we are not trusted because of other screw ups. I thought the same way at first. But now im looking at it from a different point of view, they have to weed out those bad seeds and if this is what it takes im more than willing to comply.


BTW I didn't mean you in particular, it was a general statement.
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captainplooky

May 27, 2005, 4:55 PM

I agree it is those small number of reps that create the most problem.


Hahaha

A small number of reps that created THE MASSIVE NUMBER OF COMPLAINTS about Cingular?

Hahaha
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simplymarcus

May 27, 2005, 5:33 PM
There is only a small amount of customers surveyed and only a small number of complaints. For a large cell phone carrier that has been through major network changes. And one of the largest buyouts in the history of american business.
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jramossteel

May 27, 2005, 5:10 PM
Wow guys, I think we had a post just like this the other day... I still stick to what I said then, which is stop pointing your finger and just do your job to the best of your ability with what you have to work with at the time. I know that it seems hard to grasp at times when you have a quota to hit, or call times to work with, but if everyone just took a little more pride in themselves and their work ethic this company would be so much easier to work for, not to mention the customers would be a lot easier to deal with because they would not be getting the run-around... 😕
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Shayby

May 27, 2005, 5:12 PM
JACKIE JACKIE JACKIE JACKIE JACKIE...........ILL SEE YOU SUNDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!! 😁 😉 🙂 😁 😉 🙂
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jramossteel

May 27, 2005, 5:15 PM
YAY!!!! What time? Around 12:30 or so.
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Shayby

May 27, 2005, 5:30 PM
Yeah Id say around that. It only takes me about an hour and a half to get to your house so I should be done with dinner before 10.
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kioskking

May 27, 2005, 4:12 PM
yes that was...sorry i made everyone mad just i should have put a smiley face or something
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LilShorty

May 27, 2005, 4:56 PM
kioskking said:
yes that was...sorry i made everyone mad just i should have put a smiley face or something


Anyone with a sense of humor could tell you were joking. 😛
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kioskking

May 27, 2005, 5:03 PM
wow i even had to re read what i put to make sure that i didnt offend anyone. but thanks for letting me know that it wasnt just me. 😉 🤣 😁
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Shayby

May 27, 2005, 5:08 PM
Yup it was easy to tell you were kidding 😛
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pricelss

May 27, 2005, 5:27 PM
I wish Customer Service could do there job stop telling SunCom (formerly AT&T Wireless) customer that they can come in and migrate with no ETF. NOT TRUE. Also we had an outage in the area and the wonderful CS reps were telling the customers to come in and get new phones and SIMs because it was their equipment. You guys will say anything to get them off the phone and in our face. There are so many things that could be taken care of over the phone when the customer calls in. Please take the time to get the full story. 😳
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Hello Moto

May 27, 2005, 11:26 PM
Ok. My turn... I work help desk/ escalations... today I get a call from a CS rep asking me what to do on an account. The cust was stating he worked in Fraud and gave his CUID, the rep said she looked and could find a matching CUID, well, I get the account pulled up in CARE and it's noted from Fraud, 6 different time that it's a Fraud account and NOT to reconnect service. I didn't even ask the rep if she read the notes, so I told her to trans to me. The person hung up as soon as I got on the line. Then I priority note the account and noted NOT TO RECONNECT, NOT TO TRANSFER TO ANYONE EXCEPT FRAUD. I sh*t you not, 4 different reps fell for it after that and reconnected service. Each time Fraud was notified and the next rep would reconnect. Why ...
(continues)
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captainplooky

May 28, 2005, 12:18 AM
Wow!

Sounds like a serious breakdown in procedures.

I feel your pain! I too know what it feel like to have not understand the actions of others.
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simplymarcus

May 28, 2005, 10:39 AM
When I was doing save team reps would transfer calls from customers that were canceled due to non-payment.
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