IF YOUR A CUSTOMER READ THIS
Hello i would like to address an issue that has come to annoy me to no end . If you are a customer that has been with a cell phone company for a couple years do not call and ask for a free 500$ phone or credit because you went over your minutes,or you were roaming ,oh and "i dint know i would be charged if i used my phone in mexico have gotten this crazy idea in their heads that we owe them free service and items because they have been loyal customers........WRONG!!! You as a consumer of our service are paying for a service that we provide you and we make money off of you , and we do not owe you anything at all we will provide with the service that you signed up for and in-turn you pay us a monthly fee .Do not call and threaten to cancel be...
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I think loyality should be rewarded. No you should get a 500 dollar phone or expect to get credit on your bill for doing things that you know would add extra to your bill that you don't want to pay but I do believe that a little token of appreciation is nice. It doesn't have to be the world. I find that get a "special" plan is enough for most customers.
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😳 There are no tokens pal. You are just a checking account number 🙄 get over it. Just like all I am is an employee number. I've accepted my lot, now why don't you.
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lol... i get incentives as a good employee... why not incentives for good customers?
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What incentives are you talking about? I have recieved none of the aforementioned incentives....
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I guess when my electic company & mortgage company start appreciating my loyalty monetarily, I'll start expecting something from Nextel (me) & Cingular (my wife)...
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we get prizes for hitting our stats.
Daily, weekly and monthly.
We can nominate good reps for free paid breakfast, or free paid lunch with management.
Employee of the month gets a free paid day off.
We have a point system where we get points for various things and can use the points to order merchandise.
We just got free t-shirts a week ago. For no reason.
Those are across the call centre.
Then we have team things like extra breaks for getting 2 perfect calls in a row, and play money that we use to have an auction.
And that's just what's going on lately.
We've had tons of insane incentives in the past as well.
Daily, weekly and monthly.
We can nominate good reps for free paid breakfast, or free paid lunch with management.
Employee of the month gets a free paid day off.
We have a point system where we get points for various things and can use the points to order merchandise.
We just got free t-shirts a week ago. For no reason.
Those are across the call centre.
Then we have team things like extra breaks for getting 2 perfect calls in a row, and play money that we use to have an auction.
And that's just what's going on lately.
We've had tons of insane incentives in the past as well.
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I am sorry but we do not owe customers anything (not aimed at you revan) If I see a customer has been with us a while I show appreciation but thats all they get.
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BRAVO! Why do customers feel we OWE them something? We are a service provider same as your electric company or landline phone. Do you call them and ask for credits or special treatment when your electric bill is so high in the summer because you had to blast your air conditioner?? Come on people.
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you have lost it man you pay us for a service thats it nothing more nothing less for your money we give you the ability to use your phone .THE DAYS OF FREE **** IS OVER WITH MY FRIEND GET USED TO IT OR GET RID OF YOU CELL
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"No you should get a 500 dollar phone or expect to get credit on your bill for doing things that you know would add extra to your bill that you don't want to pay "
umm yes you did read your post
umm yes you did read your post
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THE BOX said:
"No you should get a 500 dollar phone or expect to get credit on your bill for doing things that you know would add extra to your bill that you don't want to pay "
umm yes you did read your post
I think he meant "not".
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THE BOX said:
you have lost it man you pay us for a service thats it nothing more nothing less for your money we give you the ability to use your phone .THE DAYS OF FREE **** IS OVER WITH MY FRIEND GET USED TO IT OR GET RID OF YOU CELL
YOu guys are sounding more like Verizon Reps every day. That said there is no such thing as loyalty. Loyalty requires a sacrifice of some part. No customer is willing to pay MORE for the same service for a month although that is the real proof of loyalty. Each month Cingular gets paid and you get service. No one owes anyone anything. The phones are NOT free, never were. Nothing is truly free. Especially in this industry.
I ve been with ATT/Cingular for over 8 years and...
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Then why did I get 3 FREE Nokia phones when I upgraded to ATTWS GSM service last June 2004 ???? It could be that I am a former ATTWS employee, BUT, I don't think so. I got a free Nokia 6200 and 2 Nokia 3595's. Of course I had to sign a 2 yr contract.
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Because they were trying to get people to migrate to GSM instead of TDMA. It was purely selfish
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Thats why you got 3 phones.....you signed a 2 year contract..if you wanted a 1 year contract you would have paid for the phones..yes a discount but that is because you were still signing a contract and without any type of contract you would have paid full price
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youfot them free because the nokias you got were entry level phones . those phones are 109.00 cash price and we will let you get a crappy phone for free just as long as you sign a 2 year agreement with us !
wait
on more
thing
WERE NOT ATTWS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THIS IS CINGULAR I DONT CARE WHAT CARRIER PLAN PHONE YOU USED TO HAVE THIS IS CINGULAR ORANGE GET IT RIGHT
wait
on more
thing
WERE NOT ATTWS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
THIS IS CINGULAR I DONT CARE WHAT CARRIER PLAN PHONE YOU USED TO HAVE THIS IS CINGULAR ORANGE GET IT RIGHT
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Actually, even though these phones don't have cameras, they are probably the best phones I've ever had.
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Nokia makes excellent phones, but the other guys are right, too.
The 3595 was pretty much the cheapest phone available, although it IS a good all-around phone. Nokia is to wireless what Mario is to Mario Kart. General. Default.
Also, when gsm hit big and we Former ATT reps were all trained on GSM, we were able to give out free phones like candy. I remember giving away a free one on at least every other call. Even the more expensive phones. All we had to do was ask a sup. They were hungry for contracts.
The 3595 was pretty much the cheapest phone available, although it IS a good all-around phone. Nokia is to wireless what Mario is to Mario Kart. General. Default.
Also, when gsm hit big and we Former ATT reps were all trained on GSM, we were able to give out free phones like candy. I remember giving away a free one on at least every other call. Even the more expensive phones. All we had to do was ask a sup. They were hungry for contracts.
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johnny_one_rate said:
Then why did I get 3 FREE Nokia phones when I upgraded to ATTWS GSM service last June 2004 ???? It could be that I am a former ATTWS employee, BUT, I don't think so. I got a free Nokia 6200 and 2 Nokia 3595's. Of course I had to sign a 2 yr contract.
Thank you ,you did us 2 favours 1)you got off of tdma
2)you just locked into 2 year contract where now all plans and promotions are expired.So in the next 2 years you either stay on that plan, or you have to migrate to cingular- GOOD JOB!!!!
The only thing smarter would be doing all of that an living in the western region.Cuz if you did, you can't even migrate unless you do 21 out of 24 months on your contract.
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Cingular does reward loyalty. They still have the VIP website where you can look to see if VIP customers are offered good deals.
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"not call and threaten to cancel because you've been a customer since 1984 and want a free razor and don't want to sign another contract !"
LMFAO!!!! L🤣L
LMFAO!!!! L🤣L
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oh i got a customer who wanted to razr for free... he gave me "i'm a long time customer" thing and then he said "Can you put me on a 5yr contract so I can get it for free?" 😳
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it would be nice if we had some kind of program to say thanks for stayin with us like that other company has where they give their customers $100 off a new phn to sign with them again. but no we reward our customers with an $18 upgrade fee. BRILLIANT
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No offense but you do realize that the "$100" that they take off the phones when they do that takes you from the non-commital price to the discounted price that they offer everyone else... it is nothing special 😕
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ok, but if you change your rate plan you agree to sign up for two more years. verizon is a rip off. their phones suck. their cust service sucks, their sales reps suck.
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Actually, with verizon, if you change your rate plan, you sign a 1 year extension, not a 2 year. It's only a 2 year extension if you upgrade your phone.
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well then the sales reps in the verizon store by me are liars and idiots, i heard it directly from them.which proves my point, verizon store reps suck, along with every other aspect, even their service. do you work for verizon?
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ok, so then you are wrong. if you are in a one year contract and change your plan they extend it for one year from that date. if you are in a two year and change the plan, they extend it two years. ridiculous!!
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Or If you call in and claim that you were promised the moon and stars and I prove to you that although the FORM was filed to give it to you it was turned down...please dont then spend the next hour and a half aruging that you were even after I have explained that I CANT DO ANYTHING FOR YOu but I am willing to put you in contact with the dept that you spoke to in the first place
and if your a store rep weather direct or indirect please dont esc on me after I tell you that the credit you want to have placed on the acount for the people standing in front you when I tell you that the charges are as legit now as they were 5 days ago WHEN YOU CALLED IN AND ESC ON THE LAST REP
and if your a store rep weather direct or indirect please dont esc on me after I tell you that the credit you want to have placed on the acount for the people standing in front you when I tell you that the charges are as legit now as they were 5 days ago WHEN YOU CALLED IN AND ESC ON THE LAST REP
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yes that makes me more angy than anything when a store rep calls in and asks to speak with a manager to et credit because they messed up or dont believe me ! theese should be addressed to their store managers or district manager . 9 out of 10 times its an auth dealer that does not know the policies
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Yes, I am tired of it too. I just had a call, like so many other calls from customers. I want my phone, I want it for free, and I want it shipped overnight!!! (of course, free shipping, as well.) And it would also amaze you how many people have surgeries these days....and then call us to deal with their problems, and tell us to hurry up, because they just had surgery and are in alot of pain. You chose to call us today. We WILL (or at least I will) take the time to help you, but you need to understand that we have to fully investigate your account, and things cannot just be done instantly.
Now, I want to take the time and make sure customers understand some things. I HAVE A PROBLEM WITH CINGULAR'S POLICIES TOO. Or at least at lot...
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Now, I want to take the time and make sure customers understand some things. I HAVE A PROBLEM WITH CINGULAR'S POLICIES TOO. Or at least at lot...
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I've been a loyal customer to the gas station down the street for years.. I gonna tell them if they don't give me free gas, I'm gonna take my car else where. That'll show them. 😛
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BRWNIDGERL27 said:
I've been a loyal customer to the gas station down the street for years.. I gonna tell them if they don't give me free gas, I'm gonna take my car else where. That'll show them. 😛
Poor analogy....Gas stations NEVER gave away cars to get customers to by their gas.....
YOu seem to forget its the Carriers that implimented the free stuff. All the advertising had FREE in BIG LETTERS for years..free this free that...they gave away BONUS minutes for years and free accessories for years....You cannot reasonable expect the avg Joe to all of a sudden have this brainwashing reversed overnight and certainly not with the vehiment nasty attidude reflected by many reps who thinks they are school...
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What's wrong with asking for my $5.95 back if I was promised free shipping? If I bought the phone through the telesale person on the basis I was getting free shipping, I think I should receive my shipping free.
Maybe Cingular should start recording conversations. I hate calling in and getting one answer, then finding out they were wrong. It happened with my minutes. I called and they said I hadn't come close to using them up and the *MIN thing was including M2M minutes. Well, i did go over. When I called in and asked why, I was told that I called in twice (which I did, both told me I wasn't close to going over) and the notes said I was told I had gone over (which, by my records, I hadn't at the time) and that I would be responsibl...
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Maybe Cingular should start recording conversations. I hate calling in and getting one answer, then finding out they were wrong. It happened with my minutes. I called and they said I hadn't come close to using them up and the *MIN thing was including M2M minutes. Well, i did go over. When I called in and asked why, I was told that I called in twice (which I did, both told me I wasn't close to going over) and the notes said I was told I had gone over (which, by my records, I hadn't at the time) and that I would be responsibl...
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davidg4781 said:
Maybe Cingular should start recording conversations. I hate calling in and getting one answer, then finding out they were wrong. It happened with my minutes. *snip*
It would be nice to have a recording to go to to actually see what was said. I'm sure with the compression of digital files today, it would be relatively inexpensive and take up little space.
Maybe Congress can pass a law making fraudulent interstate transactions punishable by hanging. It'd kinda be nice seeing a rep hanging from a tall Oak tree because he thought it'd be funny to mess around with a customer. 😈
Let's think about this. I'll use TMobile as my example, since I work for them and have the figu...
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Yeah, that would require 23,175 Gb of storage. Quite a bit of hard drives. It would be nice, on your end also. When someone calls in and says, "the last guy I talked to promised me free overnight shipping!" All you gotta do is play the recording where they said "We've got free 2 week shipping, if you want overnight, you have to pay $10.00." That'll shut that customer up.
And yeah, maybe the hanging was a bit much, but it just bugs me that 99% of the stuff on here blames the customer and at no way says, ahh, maybe that rep did tell you wrong. I have experienced reps either not knowing what they should know (tech person never could understand why I said I used to have 7 bars of service when his Nokia only had 4 bars total, I had a 7...
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And yeah, maybe the hanging was a bit much, but it just bugs me that 99% of the stuff on here blames the customer and at no way says, ahh, maybe that rep did tell you wrong. I have experienced reps either not knowing what they should know (tech person never could understand why I said I used to have 7 bars of service when his Nokia only had 4 bars total, I had a 7...
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Seriously, with all the "get over" customers we handle, it's a wonder we can even believe a customer who says the sky is blue. This is why we stress so strongly on these forums that the key to getting somewhere in customer care is to BE COOL, BE POLITE, BE REASONABLE. All we have to go on is your version of what happened, your demeanor and attitude, and if you're being a pr!ck we, being human and all, are going to assume that you're either lying or are just trying to stir up trouble. Of course we're likely to take a rep's word over yours, we know who they are, figuratively if not literally, and the kind of job they do, and we know for a fact how little reason or incentive there is to deliberately mess with a customer account--the only thi...
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I understand that most of it is either customer's lack of knowledge and some of it is a rep trying to pass the plate to someone else. Usually when I call in, I'm as nice as can be, reguardless if I just called in 2 minutes ago and got disconnected. I work with customers and understand how annoying it is when you get an irate customer because of someone else's mistake.
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Actually David, you do have the right to record the conversation yourself.
When you call the Cingular line, you will hear, "This call may be recorded". This gives the consumer implicit consent to record the phone call as well.
Regardless of this, your state laws may also allow for recording of the conversation. Currenty, there are only twevle states that require permission from both parties. Those jurisdictions are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.
If you are calling from one of those twelve states, your permission is granted to you when you hear "This call may be recorded". If there is no such message on the automated line,...
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When you call the Cingular line, you will hear, "This call may be recorded". This gives the consumer implicit consent to record the phone call as well.
Regardless of this, your state laws may also allow for recording of the conversation. Currenty, there are only twevle states that require permission from both parties. Those jurisdictions are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.
If you are calling from one of those twelve states, your permission is granted to you when you hear "This call may be recorded". If there is no such message on the automated line,...
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You know, I never did that because I didn't have the equipment to. I had to purchase it when I tried cancelling my AOL account. They're bad about that. I read online about a lot of people that still got charged even after calling in and cancelling. I got the equipment to record it, just in case. Thankfully, it was cancelled. I'll maybe have to start doing that from now on.
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You can check out information for your particular state here: http://www.rcfp.org/taping/states.html
As for Federal law, you can reference the Federal Omnibus Crime Control and Safe Streets Act of 1968, 18 U.S.C. Sec. 2510.
When making interstate calls, it is unsettled as whether a court will hold that Federal law pre-empts state law. Either state may choose to enforce...
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As for Federal law, you can reference the Federal Omnibus Crime Control and Safe Streets Act of 1968, 18 U.S.C. Sec. 2510.
In the absence of more restrictive state law, it is permissible to intercept and record a telephone conversation if one or both of the parties to the call consents. Consent means authorization by only one participant in the call; single-party consent is provided for by specific statutory exemption under federal law. 18 U.S.C. Sec. 2511(2)(d).
When making interstate calls, it is unsettled as whether a court will hold that Federal law pre-empts state law. Either state may choose to enforce...
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Now what if a customer calls in and gets a rep from India. Happens all of the time for waranty exchange on the Cingular Blue side. Or in Canada for customer care on the Blue side. What if either of these countries prohibits the recording peoples conversations without consent. Then the recording would be useless to you.
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Is it your contention that the laws of a foreign power are applicable to a U.S. citizen when that U.S. citizen is acting within the boundaries of State and Federal Law, while within the U.S.? If so, we are all in a heap of trouble.
Furthermore, most countries allow for similiar recordings by individuals. Individuals. That is the key. You must be certain that you are not confusing the rights of an individual with the rights of a governmental agency or agent.
Also, you must differintiate between the methods used to capture the recording. Ie. Was the call intercepted or willfully recorded.
Canada, for example, requires one-party consent for telephone call recording.
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Furthermore, most countries allow for similiar recordings by individuals. Individuals. That is the key. You must be certain that you are not confusing the rights of an individual with the rights of a governmental agency or agent.
Also, you must differintiate between the methods used to capture the recording. Ie. Was the call intercepted or willfully recorded.
Canada, for example, requires one-party consent for telephone call recording.
Also note, this is irrelevant when automated system...
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What I was refering to is a person is the US using a taped conversation of a rep in india against the indian rep in court. Good luck trying to sue a rep from india. Not goign to happen. Call recordings are not always able to be used against a Canadian in a court if there was no consent from both parties. The converstations could be used against the company but not the individual.
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I mean used against the American company the the outsourced agent is working at. (as the American company is under American laws)
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Actually, that's not true.
In summary, the law considers a corporation to be a legal person.
Any conversation legally recorded can, at the discretion of the judge and based on applicable law, be used in a court.
In Canada, it goes a step further. Illegally obtained recordings are never automatically excluded. Parts of the conversation may in fact be admissable, while other parts may be excluded. The law states exclusion of illegally obtained recordings is allowable
"where it would bring the administration of justice into disrepute".
In summary, the law considers a corporation to be a legal person.
Any conversation legally recorded can, at the discretion of the judge and based on applicable law, be used in a court.
In Canada, it goes a step further. Illegally obtained recordings are never automatically excluded. Parts of the conversation may in fact be admissable, while other parts may be excluded. The law states exclusion of illegally obtained recordings is allowable
"where it would bring the administration of justice into disrepute".
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Yeah thats what I meant. That the company could be held responsible for the audio if a judge decided the recording could be used.
I meant that that recording could not be used against the CSR to sue them personally for problems associated with the company itself, or for their misinformation. As it could easily be proved that it was the companies fault they were not trained properly, or provided with the correct info.
Anyway it doesn't matter so much. I was just wondering the dynamics of an American court making a Canadian come down to a trial for a tape recorded conversation, that the citizen did not even consent to have taped. There are more then just simple recording laws associated with sueing a foreginer. May be easier with a Canadian...
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I meant that that recording could not be used against the CSR to sue them personally for problems associated with the company itself, or for their misinformation. As it could easily be proved that it was the companies fault they were not trained properly, or provided with the correct info.
Anyway it doesn't matter so much. I was just wondering the dynamics of an American court making a Canadian come down to a trial for a tape recorded conversation, that the citizen did not even consent to have taped. There are more then just simple recording laws associated with sueing a foreginer. May be easier with a Canadian...
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Aye, it would be against the company and not the individual. The company itself would be treated as though it were an individual is my understanding.
I'm not vesered on the legalities of trying to call the actual representative on the recordings as a hostile witness. If allowed, this could prove to be a large burden for the company in such cases.
Though I do wonder what, if any, subpoena power could be exercised. Also, I wonder what would happen if the representative was named as a co-defendant on the original filing procedures.
I imagine having a recording of the conversation combined with the willingness to pursue a legal avenue would encourage the company to pursue a settlement to avoid the court process. Especially if the ...
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I'm not vesered on the legalities of trying to call the actual representative on the recordings as a hostile witness. If allowed, this could prove to be a large burden for the company in such cases.
Though I do wonder what, if any, subpoena power could be exercised. Also, I wonder what would happen if the representative was named as a co-defendant on the original filing procedures.
I imagine having a recording of the conversation combined with the willingness to pursue a legal avenue would encourage the company to pursue a settlement to avoid the court process. Especially if the ...
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Jldnr77 said:...
Yes, I am tired of it too. I just had a call, like so many other calls from customers. I want my phone, I want it for free, and I want it shipped overnight!!! (of course, free shipping, as well.) And it would also amaze you how many people have surgeries these days....and then call us to deal with their problems, and tell us to hurry up, because they just had surgery and are in alot of pain. You chose to call us today. We WILL (or at least I will) take the time to help you, but you need to understand that we have to fully investigate your account, and things cannot just be done instantly.
Now, I want to take the time and make sure customers understand some things. I HAVE A PROBLEM WITH CINGULAR'S
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Keep in mind that it is not neccesarily the carriers that are doing it... The agents have different prices and then the customers are going to want us to match their prices...
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nascardad said:...Jldnr77 said:
Also...the days of free stuff are over!!! ... Cingular is the first phone company to really grows some balls and tell people NO. Yes, I know that word isn't something all the spoiled brats out there nowadays like to hear, but it has to be said sometimes. ... You signed up for our service. We are providing you for that service. If will make a mistake, we will do our best to fix it. No, I don't care if you've been with us for 10 years, you still have to pay the same price as everyone else for a RAZR. You want it cheaper??? Try Ebay. Being a loyal customer doesn't mean calling in to see how much you can blackmail or guilt trip us for. Being a loyal customer means
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MAHATMA GANDHI’S DEFINITION OF CUSTOMER
* A customer is not an outsider to our business. He is a definite part of it. A customer is not an interruption of our work. He is the purpose of it.
* A customer is doing us a favour by letting us serve him. We are not doing him any favour.
* A customer is not a cold statistic; he is a flesh and blood human being with feelings and emotions like our own.
* A customer is not someone to argue or match wits with. He deserves courteous and attentive treatment.
* A customer is not dependent on us. We are dependent on him.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.
* A customer makes it possible to pay...
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* A customer is not an outsider to our business. He is a definite part of it. A customer is not an interruption of our work. He is the purpose of it.
* A customer is doing us a favour by letting us serve him. We are not doing him any favour.
* A customer is not a cold statistic; he is a flesh and blood human being with feelings and emotions like our own.
* A customer is not someone to argue or match wits with. He deserves courteous and attentive treatment.
* A customer is not dependent on us. We are dependent on him.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.
* A customer makes it possible to pay...
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you have posted that about three times.. if your gonna keep posting can't you aleast say something different? boob? and bold type isn't making any of us care anymore than before.
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Man I don't even know why you posted this mate...you just set yourself up for a thrashing by the Cingular reps! Let the dogs of the flame war out of their cages!! 🤣
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Too Righ Darth Grievous.. (Aussie by chance??)
Anyways, here is my ramble..
I'm an SLR at a Canadian site. So I do both Sup work and Rep work.. now on this whole Ghandi thing..
Dont get me wrong, Ghandi was a spiritual genius.. but back in the 1930's almost everyone in the British Empire didnt have phones, let alone cell phones.. So spiritual interpretations dont apply.. Ghandi did teach one thing, that as reps, we have to accept on a frequent basis..
R E S P O N S I B I L I T Y 😳
what is that you ask?
It is the following:
- before going out of your calling area, check to see if it is covered, we will tell you
- if you want a free phone, check into everything that the opposition charges you to join (and bless you...
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Anyways, here is my ramble..
I'm an SLR at a Canadian site. So I do both Sup work and Rep work.. now on this whole Ghandi thing..
Dont get me wrong, Ghandi was a spiritual genius.. but back in the 1930's almost everyone in the British Empire didnt have phones, let alone cell phones.. So spiritual interpretations dont apply.. Ghandi did teach one thing, that as reps, we have to accept on a frequent basis..
R E S P O N S I B I L I T Y 😳
what is that you ask?
It is the following:
- before going out of your calling area, check to see if it is covered, we will tell you
- if you want a free phone, check into everything that the opposition charges you to join (and bless you...
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Cellboob01 said:...
MAHATMA GANDHI’S DEFINITION OF CUSTOMER
* A customer is not an outsider to our business. He is a definite part of it. A customer is not an interruption of our work. He is the purpose of it.
* A customer is doing us a favour by letting us serve him. We are not doing him any favour.
* A customer is not a cold statistic; he is a flesh and blood human being with feelings and emotions like our own.
* A customer is not someone to argue or match wits with. He deserves courteous and attentive treatment.
* A customer is not dependent on us. We are dependent on him.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.
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Ghandi never dealt with cell phone customers. his infinate patience would run out pretty quick if he was trying to explain to an older person how to check their voicemail for the fiftieth time.
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We have trained our customers for years to expect free stuff if they complain long and loud enough, I do not blame them for continuing to want free stuff. We set ourselves up for failure and are finally taking some steps to resolve it. If you ask me, we demonstrate how much we value our customers by building the nation's largest network, by offering the widest selection of handsets at reasonable prices, by providing a comprehensive welcome kit at the point of sale with all kinds of great information to help our customers educate themselves on their service, terms and conditions of agreement, coverage maps, etc. We as reps, in turn, also get the opportunity to use forums such as these to blow off steam from the daily grind of pretty tense and...
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Cellboob Yes Ghandi has some great ideas of what should be standard in the world, but quoting ghandi to a company who doesn't use ghandi as there basis of customer care is like quoting a bible to a politician, sure it may sound great but its not the standard of everyone
* A customer is not dependent on us. We are dependent on him.- When you want to travel internationally with your cell phone the cus is dependant on us.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.- wheres the profit to us if we give free phones with no contract, attw tried giving the cus what they want and we lost millions which is why cingular was able to buy us out.
A customer is doing us a favour by l...
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* A customer is not dependent on us. We are dependent on him.- When you want to travel internationally with your cell phone the cus is dependant on us.
* A customer brings us his wants. It is our job to handle them properly and profitably - both to him and us.- wheres the profit to us if we give free phones with no contract, attw tried giving the cus what they want and we lost millions which is why cingular was able to buy us out.
A customer is doing us a favour by l...
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Sorry, walking into a store to buy a pipe-wrench is NOT the same as going to church. When money changes hands we're talking something called BUSINESS. When you walk into a store and get FANTASTIC service, odds are you are paying through the nose for the products. Oh sure, the sales-person may practically fall down on the floor in front of you, but you paid $300 for a $30 pair of shoes. I'd rather live with self-service and keep the extra $270 in my pocket.
With that said, it is possible to get good customer service when buying a 99-cent taco. All the person has to do is NOT act like a robot by making me repeat twenty times that YES I will be eating this taco "here". However, at the same time, if I get pissed off when they ALWAYS make me s...
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With that said, it is possible to get good customer service when buying a 99-cent taco. All the person has to do is NOT act like a robot by making me repeat twenty times that YES I will be eating this taco "here". However, at the same time, if I get pissed off when they ALWAYS make me s...
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😎 My definition of Cellboob01...plain boob. I prefer to go by the Ben Afleck definition; "The customer is always an a$$hole." In this industry truer words have never been spoken.
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What's wrong with having an incentive to stay with Cingular? When my contract was up, I went down to the store to upgrade my phone after looking around online. The phone I wanted was a bit more at the store, which I could understand, so I decided to go home, since it was almost closing time for him and he had been doing extra work (long story, I won't go into it, but I did kinda know him from a while back).
I called into Cingular and asked how I can upgrade using the online prices and was told those are for new customers. To me, that's like a thumb in the eye. Here I am, finally off contract, all the bad experiences I've had are still fresh in my mind, and I'm told I have to pay more for something because I'm a customer? I can unders...
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I called into Cingular and asked how I can upgrade using the online prices and was told those are for new customers. To me, that's like a thumb in the eye. Here I am, finally off contract, all the bad experiences I've had are still fresh in my mind, and I'm told I have to pay more for something because I'm a customer? I can unders...
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ok let me help you here . you can order online if you are eligible to upgrade you must have been doing and early upgrade or something there is a tab on the web page that shows "upgrade my existing service" click on that tab and it will give the same prices that you saw before ! When you call in you will pay a higher price because we have to pay the salary of the person that your talking to ! if you do it online the costs are very light . so
to you customers don't call in expecting the online price over the phone or in the store to get that price you have to use that channel or wait until your fully eligible to upgrade
to you customers don't call in expecting the online price over the phone or in the store to get that price you have to use that channel or wait until your fully eligible to upgrade
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Ahh, that's what I figured. To help keep the customers from bothering the reps and doing it on their own. And yeah, it was an early upgrade, one of those 21/24 months or whatever the number is things.
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whatever, just order it the way you want just dont gripe to the store about an online order or visaversa contact the channel that you ordered the phone from
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The point your raise is indeed valid. The only people who contend otherwise here, would cry foul if it happened in any other arena they were not directly associated with.
There seems to be no cohesion to the process currently, and that most likely is due to mismanagement. I imagine the scenario you present will not meet the same end result in the future.
This comment perplexes me considering I was quoted prices comparable and often times less then what was online and in a store. Therefore, based on prior expereince, I would have to say this com...
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There seems to be no cohesion to the process currently, and that most likely is due to mismanagement. I imagine the scenario you present will not meet the same end result in the future.
When you call in you will pay a higher price because we have to pay the salary of the person that your talking to ! if you do it online the costs are very light .
This comment perplexes me considering I was quoted prices comparable and often times less then what was online and in a store. Therefore, based on prior expereince, I would have to say this com...
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sorry cell, but it's actually pretty accurate. for the most part here at the telesales we have a set list of prices. 9 times out of 10 we'll have higher prices than what you see on the Cingular webpage, but every once in a while we'll get a phone that's cheaper than the webpage (usually because of the rebate).
the webpage is able to offer several phones for free since they don't have any overhead to deal with. basically, it's all automated. the problem however in this is the fact that while a person is prone to mistakes, a computer can be even worse. and when the computer messes up who do you go to? i've had several customers that have called in wondering why it's been a 3 weeks since they placed their order and they still haven't receiv...
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the webpage is able to offer several phones for free since they don't have any overhead to deal with. basically, it's all automated. the problem however in this is the fact that while a person is prone to mistakes, a computer can be even worse. and when the computer messes up who do you go to? i've had several customers that have called in wondering why it's been a 3 weeks since they placed their order and they still haven't receiv...
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Perhaps then, the phones I inquired about where those outliers you speak of.
This statement I agree with. Perhaps part of the issues with this deals with the methodology of enticing new customers.
I'm not expecting anything free or extra for being with Cingular for a long time, all I'd like is to be charged the same as everyone else. I could've understand if I didn't want to sign a contract, but I was signing the same contract a new customer would be signing, but getting a different deal.
This statement I agree with. Perhaps part of the issues with this deals with the methodology of enticing new customers.
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Amen Brother!!!!
I had this "lady" using the term very loosely, sshe got this plan shared family plan.And she damaged her phones and she wants to migrate, goes to a corp. store, they are nice enough to "web match" the price of V-551, 99.99, they would do it for her, she uses their phone, and tells me, if you want my business you will give me those two for free, i will not pay for those phones, i will not pay yhe upgrade fees, i will be willing to renew my contract, and she was shocked when i finally after her spewing for 10 min or so, NO!!!!! I would happy to match their price, but thats it.
She tells me "i am willing to renew for 2 years", after which i point she already got 2 free phones in sept,2004 and we got her under contract...
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I had this "lady" using the term very loosely, sshe got this plan shared family plan.And she damaged her phones and she wants to migrate, goes to a corp. store, they are nice enough to "web match" the price of V-551, 99.99, they would do it for her, she uses their phone, and tells me, if you want my business you will give me those two for free, i will not pay for those phones, i will not pay yhe upgrade fees, i will be willing to renew my contract, and she was shocked when i finally after her spewing for 10 min or so, NO!!!!! I would happy to match their price, but thats it.
She tells me "i am willing to renew for 2 years", after which i point she already got 2 free phones in sept,2004 and we got her under contract...
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Shayby said:
lmao leave it to austin.
I tell ya, i could not believe her sheer arrogance, tells me she is loyal customer ro attws, which i let go, cuz thats a cheap shot, and she tells me that if we appreicate her we would give her the v-551's not one but for free, and after i point out to her how she got 2 free phones, like 9 months ago, she tells she will give me one more chance to do the right thing by here and give her those phones for free, no price and no upgrade fees,$600.00 worth of phone for free.
I just had to tell her two different times that if thats her ultimatim, then goodbye.
And after she gives me the last chance, i told her that if its her only options, which she said it was then s...
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See thats the thing it didn't piss me off, i truely didn't care, and the best part was that i got a manager come over and tell that she was not een eligible for that ,but since as a long term "legacy" customer we will match the offer for our new customers to her, she tells me "**** the new customers" i deserve better.
i told her that why she got 2 free phones 9 months with a 2 year contract, she can either wait two years and talk to us then or we will web match the offer, which i think is very fair "V-551" $99.99 with 2 year contract, i even web matched the SE Z-500 for $49.99 with 2 year but she only wanted the v-551's 2 of them at that for free.....
i told her that why she got 2 free phones 9 months with a 2 year contract, she can either wait two years and talk to us then or we will web match the offer, which i think is very fair "V-551" $99.99 with 2 year contract, i even web matched the SE Z-500 for $49.99 with 2 year but she only wanted the v-551's 2 of them at that for free.....
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Hum, they must not like you (or you don't spend much a month)!
I called and was able to get an additional 250 minutes per month per phone and a new v551 at ZERO cost all for agreeing to one year term.
Maybe it's in your approach?
I called and was able to get an additional 250 minutes per month per phone and a new v551 at ZERO cost all for agreeing to one year term.
Maybe it's in your approach?
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THE BOX said:
with att ? because with cingular we dont give extra minutes
Be kina hard the v-551 ia cingular exclusive not avail on blue, and since there is no more promotions available to use on blue, doubt it, my guess is they changed his plan to a higher plan, and if was renewing his contract anyway, they just changed his plan as well.
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yea thats what i figured he tought we just gave him 250 more mins for free lol! he paid for them . read you contract dumb-azz
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I was given 50 extra minutes one month, and it went into some kind of bank or something, until I used them. What happened was, for some reason, I'd call or get a call and couldn't hear the other person. I'm not sure why, but it was using my minutes, and they said they'd give me 50 minute to cover it if I went over. I didn't, and they stayed on my bill for about a year, still saying I had 50 minutes. Funny thing, when I finally did go over my minutes, they weren't used. They applied them to it, to lower the charges, and they stayed on. I think they're finally off, now that I changed plans.
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