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Dell Streak and AT&T

kbdabraham

Jan 24, 2011, 9:58 PM
Talked to a director at Dell. Android 2.2 is pretty much at the mercy of AT&T. Check AT&T records of rolling out updates to Android devices. It looks like AT&T has sold their souls to the devil/Apple. Android phones get very little marketing campaign. I wonder what AT&T will be like post the iPhone/Apple.

Also, Dell asked for it by demanding that they own Dell Streak's marketing and sales. AT&T's unfortunate response is the denial of the existence of Dell Streak. I have asked a half dozen AT&T sales reps/scum of earth about Dell Streak, they swore that they never heard of it. WOW, a blatant lie of course!! No surprise AT&T Sales Training 101.
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He who Lurks

Jan 25, 2011, 12:04 PM
Well it's only avaialbe at best buy and dell, so we scum of the earth don't really see it. Thanks for your wonderful insight you condescending prick
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Azeron

Feb 1, 2011, 5:18 PM
Oh my!
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Fredd

Jan 25, 2011, 5:31 PM
Having worked with AT&T for over 5 years, it is not surprising that the reps you talked to do no tknwo about it. If AT&T does not sell it, why would you expect that us lowly workers would know of it?
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kbdabraham

Jan 27, 2011, 8:55 PM
I have a team of 5 people who own the Dell Streak and all of us got the same answer from AT&T reps that they have never heard of it. I am just having a hard time believing that they all have not heard about such a unique phone.
I would think cell phone sale reps are motivated professionals who would keep up with what is on the market or offered under AT&T contracts.. Seems suspicious..
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Iselltheshitoutofphones

Jan 28, 2011, 2:31 PM
The reason why no one directly affiliated with AT&T knows about this device is because it is a Bestbuy and Dell exclusive. Dell is now an agent for AT&T.

Sometimes different points of distribution get different colors or a brief moment of exculsivity for phones. Not sure why.

Will
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Fredd

Jan 31, 2011, 10:01 AM
Nothing suspicious. AT&T does not sell the DEll Streak. There are many devices available direct from manufacturers that are not sold by AT&T. A passing knowledge of such devices may be of some value, but such knowledge is of minimal use if we cannot sell it. A smart salesperson would not recommend a device that he cannot sell, and would cost him any opportunity at a salw.
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He who Lurks

Feb 2, 2011, 12:10 PM
Like the google phone the nexus!
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Azeron

Feb 1, 2011, 5:20 PM
If I were a sales rep, why would I need to know about a phone which I cannot sell and thus can make no money on?
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WonkotheSane

Jan 31, 2011, 5:53 PM
kbdabraham said:
I have asked a half dozen AT&T sales reps/scum of earth about Dell Streak, they swore that they never heard of it.


Why would they be different than 99.999999% of the rest of the population?
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callcenterrep69

Feb 2, 2011, 10:55 AM
Well, I am neither a sales rep for AT&T nor scum of the earth, I am however AT&T customer service and we do get from time to time those douchey customers that expect us to know about the Dell Streak despite us not even having any device tutorials for the thing and REFUSE to believe the fact that we have no support information for the device because WE DO NOT SELL IT! It comes down to this, we provide the service, not device support Very Happy
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He who Lurks

Feb 2, 2011, 4:23 PM
Hey, we are scum of the earth and you know it. We don't know about the streak so we must be evil. We should brush up in it and also the HTC EVO incase he wants to know about it too. He might need help with his unlocked phone.
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callcenterrep69

Feb 2, 2011, 7:23 PM
only support for the Evo shift, I refuse to learn about ONLY touchscreen devices due to my scummy ways! And...we are DEFINITELY able to unlock the iPhone by the way Rolling Eyes
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pickles

Mar 4, 2011, 12:35 AM
seems to have it already covered in terms of making you look like a jacka**, but i'll throw in my two cents anyway.
AT&T DOESNT SELL THE DELL STREAK DIRECTLY. AT&T DOESNT SELL THE DELL STREAK DIRECTLY. AT&T DOESNT SELL THE DELL STREAK DIRECTLY. AT&T DOESNT SELL THE DELL STREAK DIRECTLY. AT&T DOESNT SELL THE DELL STREAK DIRECTLY. AT&T DOESNT SELL THE DELL STREAK DIRECTLY. AT&T DOESNT SELL THE DELL STREAK DIRECTLY.
AT&T DOESNT SELL THE DELL STREAK DIRECTLY.
AT&T DOESNT SELL THE DELL STREAK DIRECTLY.
AT&T DOESNT SELL THE DELL STREAK DIRECTLY.
AT&T DOESNT SELL THE DELL STREAK DIRECTLY.
AT&T DOESNT SELL THE DELL STREAK DIRECTLY.

In other words, you HAVE TO GO TO BEST BUY OR DELL TO BUY THE STREAK, WHY WOULD THE AVERAGE AT&T REP CA...
(continues)
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Azeron

Mar 5, 2011, 6:36 AM
So the guy has already been pummeled mercilessly into unconsciousness. You're the guy that stomps on his throat after the fact. Nice...
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