mmcnier said:
Austin... are you british? I notice things like Honour vs Honor. Favourite vs Favorite....

Scottish actually, but a little Blackpool England thrown into the mix!

Pathik said:
i never paid a $15 upgrade or a $9.95 shipping charge EVER on AT&T.

B.U.L.L.S.H.I.T.!!!!!!!

The fees is automatically charged, it would be charged under a category by the taxes, if you never read it thats your problem, and as for the shipping, it was calclauated into the total price of the phone, say nokia 3120 $39.99+9.95=$49.94+tax $43.17, you would see the $43.17 on the bill for the phone, the only thing was not added into auto was the upgrade fee, and thats we did it as a seperate charge,so we could tax you on that seperately.

no moron i read my bills...shipping was always free and overnight. the rep always told me that as well.


you act as if you own cingular...LOL.

No i represent the comapny.And i'm doing my job, if you don't like it,pay the ETF and go somewhere else.As for overnight, thats all that att used, and it was billed into the cost of the phone, where you knew it or not , thats too late for you to do anything about it now, we already got your money, go ahead call and ask for a refund, i haven't had a good laught in a while, the we calcluate it, you don't know whats in there, since when you order a phone, the shipping is auto there, and before the order is completed, the taxes are calculated on thephone and shipping, and taxes based on the two together, and then the total price was then placed on your bill.As for past bills when you upgraded before, look next to the category by taxes, it was fi...
(continues)

ohhhhhhh noooooo you took my $10...what will i do now how will i eat. LOL...

you're too funny...how you take things so serious and you dont EVEN OWN THE COMPANY...LOL

Pathik said:
ohhhhhhh noooooo you took my $10...what will i do now how will i eat. LOL...

you're too funny...how you take things so serious and you dont EVEN OWN THE COMPANY...LOL

oooh my $10.000, but you are whining about an $18.00 upgrade fee, here's a quarter, call someone who cares, cuz we don't care whether you likeitor not

Bottom line is you take our discounts under OUR conditions or don't but don't whine about it, either take the offer or don't but shutup about it already! 🙄 🙄 🙄 🙄

no one was whining about anything...lol i simply asked people for their advise. and if i did pay $10 more...you didnt see a penny of it. sucker. you're like one of those post office dudes who goes ape sh*t when he gets fired or layed off. cingular should keep an eye on you. you disgruntled employee

Pathik said:
no one was whining about anything...lol i simply asked people for their advise. and if i did pay $10 more...you didnt see a penny of it. sucker. you're like one of those post office dudes who goes ape sh*t when he gets fired or layed off. cingular should keep an eye on you. you disgruntled employee

Only thing i'm disgruntled are listening to whiny customers, who spout" i'm loyal, i've been with you for years" loyal to who cingular, nope, you new to them ,loyal to att, well they dead, next.

Bottom line is you want a new phone, you either migrate to get the new phone, with a new plan or do without, its just that simple.

I get it now. You are trying to do an angry Colin Farrell.

yeah this austin dude is a real idiot

not just a idiot..but also a disgruntled employee... 😲 🤣 😁

Incorrect info. If the customer is on a foundation account those fee's where waived. They would not show up on the invoice

attn ...austin 316...... if you are a csutomer care rep then its a wonder why our at&t wireless customers don't want to go to cingular!!!!...... you should be ashamed of how you address questions on this forum.... I wouldn't want to get you if i called into customer care 🙄

Its possible that ATTWS in the past may of waive the $15 upgrade fee and $9.95 shipping fee for you. ATTWS was VERY Generous with credits and promos which you are obviously one of the many who recieved a benifit from ATTWS business practice in regards to credits and promos. But they are no longer in Business. For a reason 🙂


However Cingular does not waive standard fee's. And the $18 upgrade fee is a standard fee Cingular charges all customers when they upgrade there phone.

Thanks Correction. I been with AT&T since 1997 and they did take care of me. THats why it hurts to lose everything and start from scratch.

Pathik said:
Thanks Correction. I been with AT&T since 1997 and they did take care of me. THats why it hurts to lose everything and start from scratch.

Then don;t, but remember, you chose to sign up with att instead of cingular, that company went out of business, because of taking care of customers like you, and Cingular ows you NOTHING, so either take your old plan and shutup about the phone, or migrate with new plan or pay the ETF and leave and go somewhere else, but either way, whining about it will get you NOWHERE, att is not hear anymore to make you feel warm and fuzzy, Cingular lought them out, and our parent comapny, bought the ATT so it never gets used AGAIN, its been buried!!!!!!!

ok there disgruntled employee...EMPLOYEEEEEEEE

Pathik said:
ok there disgruntled employee...EMPLOYEEEEEEEE

Thats ok, i just get a warm smile, knowing we got you by the short and curlies wanna know how

FCC, says we have to honour your plan at time the company went out business and thats it.So if you wanna:

1)Change your plan, you either migrate to a current plan with current promos and new phone and contract OR change your plan and lose all your promotions,since the contract was for what you had, and by changing it you chose to do that and lose the promo from your old plan, and get no more unless you migrate. 😈

2)Wanna change from local to national or national to local, you HAVE to migrate since you are ALLOWED to change with the same ...
(continues)

you keep saying we as if you are making a % of allllllllllll business Cingular does. theres no we buddy...youre just one of their many disgruntled employees.

Pathik said:
you keep saying we as if you are making a % of allllllllllll business Cingular does. theres no we buddy...youre just one of their many disgruntled employees.

See the only disgruntled people around here is you, whiny one!!!!See bottom line i'm happy with people who follow the company's p&p, if the others don't then too damn them and you!!!!!

I SAY WE, because i work for the company, i love my job and my company!!!!So too bad for you, you want what we have ,being that new cingy phone, then migrate or do without, its just that simple!!!!

🤣 not once did i whine...

bottom line is i can live without the new cingular phones and wait it out til this winter so i can get out of my contract. i got a beautiful plan...

but you my friend...will still be the disgruntled employeeeeeeeeeee at cingular harassing all the customers who just wanted a simple answer...you take your job too serious man. im sure you go home to your cingular "p&p" handbook every night while normal people like myself go out and have fun.

Jolly good! 😁

Pathik said:
🤣 not once did i whine...

bottom line is i can live without the new cingular phones and wait it out til this winter so i can get out of my contract. i got a beautiful plan...

but you my friend...will still be the disgruntled employeeeeeeeeeee at cingular harassing all the customers who just wanted a simple answer...you take your job too serious man. im sure you go home to your cingular "p&p" handbook every night while normal people like myself go out and have fun.

But you still lose thats what matters, you can't beat the company, so be a man and take it or leave but be quiet either way, so this ain't att, your whining ang bitchin won't get you nowhere.

From what it sounds like, he will be leaving. One more person driving Cingular's churn higher. Isn't one of your job functions to help customers and prevent churn? Doesn't seem like you're very good at your job...other than pissing people off. 🙄

Smooth move exlax! With your highly honed customer service skills you only have about 49,999,999 customers to go before you have proven that you are right and everyone else is a dumba$$. Well at least YOU followed the rules and the policies. Give yourself a pat on the back.

BigBadBart25 said:
I just sold two phones and they werent for ORange they were for blue! Soo hahaha...

If they were a sharable or multiline account, you allowed with Sup approval, so whats the big deal, get over yourself.

You can sell blue phones...they just are expensive and suck and won't work in a year. lol.

shscaptain1234 said:
You can sell blue phones...they just are expensive and suck and won't work in a year. lol.

If they have a multiline account or a sharable account yes, and yes they will work in a year, unless they break them like an idiot, yeah maybe your right they won't work in a year.

But as for geting one that is the only way from the comp.

If you are on TDMA..ha ha..good luck..only crappy Nokias left.

shscaptain1234 said:
If you are on TDMA..ha ha..good luck..only crappy Nokias left.

Exactly, and know what they have 3 phones, and they are all "no commitment prices", cheapest of the 3 tdma phones is $109.99

gibbor5150 said:
What the HELL??? If every company gave out money like ATT did then nobody would be in business. That is why ATT got OWNED!!!! It's because of ATT and their "the customer is always right attide" that brings down the whole industry. The worst thing I ever hear is a customer complaining about not getting something for for free, and their justification is that "they have been a good long time customer". What the hell is a good long time customer? Just because you pay your bill (maybe on time, maybe not) that makes you a good customer. What about the company? they gave you service that you agreed to for a certain price, are you just gonna start sending them extra money with your payment since they are a

...
(continues)

I'm not an orange rep, I'm blue right now, but I've dealt with every carrier.

gibbor5150 said:
I'm not an orange rep, I'm blue right now, but I've dealt with every carrier.

Thats sollution is for blue agents KB46675 effective may 1,2005, says that trust and adjust is dead, you NO longer the Adjustment Advisory tool anymore cuz we(BLUE) do discretionary credits are no longer allowed.Standard fees like activaion, upgrade, and ETF's ,regulatory fees and taxes will not be credited.

the big Key ones though are:

1)Customer claiming misinformation or lack of understanding of rate plan/coverage area is not a billing error, unless it noted in the account.

2)if the customer wants to dispute charges any anything that qualifies under the heading of "misinfo or miscommunication" they ...
(continues)

They couldnt have gotten rid of that when I was a blue rep?? 🙄

Shayby said:
They couldnt have gotten rid of that when I was a blue rep?? 🙄

They did it cuz in the quarterly reports it was said- but i could not confirm that the average rep was giveing out approx $2000.00 per customer, based on things like trust and adjust.

Part of the problem was the reps who would give their max limit to customers to prevent an escalation, but an EVEN BIGGER part was the TL's on the floor, who thought they would ise trust and adjusment ot the extreme, like "someone who been on a local plan for 3 years and this is the first time they got roam fees for $1000.00 a TL would say give it to them, its called "Trust and Adjust" so give it to them, and personally i would tell them "...
(continues)

Yeah but I hated that policy. It was insane to "trust and adjust" things like, well what you mentioned, being on a local plan for 3yrs then running up a $1,000 bill and we had to eat it. That sucked.

Shayby said:
Yeah but I hated that policy. It was insane to "trust and adjust" things like, well what you mentioned, being on a local plan for 3yrs then running up a $1,000 bill and we had to eat it. That sucked.

I TOTALLY AGREE WITH YOU!!!!!!!!!

Thats why the policy got changed. Now you can in every month for misinfo all you want, you get one shot at misinfo, and everything that is not a billing error is considered "misinfo" they get 1 shot at it, on the most recent bill invoice, ONLY if they did anything to their plan within 60 days and its 1 time only shot, and max is 50% of the disputed charge.Then they get nothing in the next year.

So if nothing is done to the plan for over 60 days and call in c...
(continues)

Yup. Thats one of the reasons I was so happy to start taking orange. When I quit taking blue calls that policy was still in effect. ugh

gibbor5150 said:
This is a forum, not an official Cingular website where customers come to get customer service. So dont get on Austin316 for expressing his opinion, this is a great place to do it, I just wish we could say half of this stuff to customers on the phone.

Don't forget the Golden Rule "He who has the gold makes the rules" Cingular has the Gold so they make the rules, and if you think they have customers intrests in the forfront of their mind you are mistaken.

I'll be honest with you, i'm the same way on the phone as in here, some like some hate, some respect it, some it really pisses them off, but they are treated equally, no different treatent, they are treated equally the same

More power too you, that is good, I would hire you in a heartbeat.

gibbor5150 said:
More power too you, that is good, I would hire you in a heartbeat.

I appeciate it, but now things have changed for the better in blue, i love my job more then ever, i hated "trust and Adjust" and its where it deserves to be, dead and buried!!!!!!!!!!

Darn, If you were receiving discounts through them, you would have been able to get a new phone without having to change your plan.

grrrr...that sucks. maybe i will ask again if they can work something out. thanks for the help.

No problem, by the way, what business do you work for? I want to check if we have anything going on with them.

i work for the syphon group in nyc.

Yeah, i checked, you guys don't have anything with us.

lol...we are a fairly small company...multimedia design

Wenadin said:
Darn, If you were receiving discounts through them, you would have been able to get a new phone without having to change your plan.

Not anymore, the only way ANY blue customer can get a blue phone now, thats for both consumer customers business customers or customers with FAN sponsorship through their job is if you have a multiline account or sharable account, that decision was made by the company so anybody with individual line on account, you are TOO LATE, either migrate to get a new phone or do without thats the bottom line now!!!!!!

I don't know if this will work, BUT, have you tried buying direct from the manufacturer? If you buy an unlocked phone direct from the manufacturer, just slide your SIM card in there and you're off to the races. Potential downside - we can't guarantee things like mMode will work, and we won't be able to troubleshoot it if it's a model we don't sell, however, if the plan is the thing, this might be a way of doing things. You'll probably end up paying more for the phone too. Just remember, no warranty exchange, no insurance.

You're gonna blow an artery or somethin'. BTW you are wrong about the Blue upgrades. I just upgraded an individual account on Blue with my business discount. I got a good deal on a V551. I also would comment that the ATT/Blue Business customer reps are a pleasure to work with. Apparently they don't have the "attitude" that Cingular reps are so anxious to sport. Maybe that accounts for Cingular's churn rate.

Whats your comp e-mail, i'd be more then happy to mail out the e-mail sent out on monday,that you do not blue to blue-unless its multiline or sharable account and thats for business customers now in addition to regular customers.

Cost of your email = $0.01
Cost of a V551 = $74.99
Cost of my blue to blue indiv upgrade = priceless.

Emails are nice and all that, but they are just virtual documents. I live in the real world with a real, live upgrade. So, in austin316 speak: it happended, you don't like it, get over it.

Good its your ass on the line, thats why you are required to provide in the notes, as to supervisor approval, their name and ID, as they are checking them right now for EVERY BLUE TO BLUE UPGRADE, you don't mind getting CAP'd over it, thats cool.

They will just do to you, what they did to those tools who tried the same thing in Tamarack,and revoke their CUP and Ibus ID's, they revoked the Entire Center over it.I'm sure they will just revoke yours

Sweeeeet! I have no clue what you are talking about but you sound filled with anger. Hope you are not driving anywhere soon (road rage) or going to the Post Office (going postal). Relax Austin, breathe, and everything will be alright. Remember, these are cell phones we're talking about.

yo like i said austins a disgruntled employee...i dont think you should go to work with that attitude mister. you might just hurt someone one day. they need to keep a eye on you. youre the kind of guy who goes ape sh*t when something goes wrong.

df2...he sounds like a whistleblower also...be careful...lol

Pathik said:
yo like i said austins a disgruntled employee...i dont think you should go to work with that attitude mister. you might just hurt someone one day. they need to keep a eye on you. youre the kind of guy who goes ape sh*t when something goes wrong.

df2...he sounds like a whistleblower also...be careful...lol

I'm not disgruntled, but a whistlerblower, yes I am, everyone that comes accross my desk in violation I report after getting their TL's name through talking to my TL, and have it forwarded it to their e-mail with the account and the p&p in question to stop them from doing it, because it makes all of our jobs harder, by not actually following the p&p thats there!!!!!!

df2breathe said:
Sweeeeet! I have no clue what you are talking about but you sound filled with anger. Hope you are not driving anywhere soon (road rage) or going to the Post Office (going postal). Relax Austin, breathe, and everything will be alright. Remember, these are cell phones we're talking about.

The problem is that we all have p&p to follow, and we were all sen e-mails that as of mon may,2,2005 that any customer, business or consumer can ONLY be allowed a blue to blue upgrade if they a multiline account or sgarable account, due to the fact of limited phones, and with multiline accounts or sharable account they have to buy multiple phones with migration, thats why they are only ones allowed to get ...
(continues)

actually..hate to have to tell you that you are WRONG..but you are Austin. Single line accts CAN do a blue upgrade as a save option. This changed last week.

tommygirl said:
actually..hate to have to tell you that you are WRONG..but you are Austin. Single line accts CAN do a blue upgrade as a save option. This changed last week.

Sorry princess you are so wrong, and here you go read it, know it, live it, love it and when you read this take SPECIAL ABOUT WHAT ARE NO LONGER EXCEPTIONS, WHICH MEANS THOSE EXCEPTIONS NO LONGER WORK:

ISSUED: APRIL 29, 2005
SUBJECT: TDMA/GSM BLUE TO BLUE UPGRADE TIP
Blue to Blue CUP Tip

Our business strategy is to proactively migrate customers to the CSE
Offers. The situations in which we will upgrade existing Blue customers
with a Blue device are carefully defined. All Blue customers (except those
in th

...
(continues)

ummm...hello..how many times are you going to submit PROPRIETARY INFO as a reply? not going to argue with you . I know you are wrong and just wanted everyone else to know that you are wrong as well.

ISSUED: APRIL 29, 2005

SUBJECT: TDMA/GSM BLUE TO BLUE UPGRADE TIP



Blue to Blue CUP Tip

Our business strategy is to proactively migrate customers to the CSE
Offers. The situations in which we will upgrade existing Blue customers
with a Blue device are carefully defined. All Blue customers (except those
in the divestiture markets and those with whom we have contractual
obligations to continue to offer Blue devices) should have a CSE Offer made
first to satisfy an upgrade need.



KEEP THE FOLLOWING POINTS IN MIND REGARDING BLUE TO BLUE UPGRADES:

Contract extension required

Current (no more than 60 days past due)

Supervisor AWID required on CUP override*

Must be Shared/Multi-line*

Account Notes must...
(continues)

austin316 said:
ISSUED: APRIL 29, 2005

SUBJECT: TDMA/GSM BLUE TO BLUE UPGRADE TIP



Blue to Blue CUP Tip

Our business strategy is to proactively migrate customers to the CSE
Offers. The situations in which we will upgrade existing Blue customers
with a Blue device are carefully defined. All Blue customers (except those
in the divestiture markets and those with whom we have contractual
obligations to continue to offer Blue devices) should have a CSE Offer made
first to satisfy an upgrade need.



KEEP THE FOLLOWING POINTS IN MIND REGARDING BLUE TO BLUE UPGRADES:

Contract extension required

Current (no more than 60 days past due)

Supervisor AWID required on CUP override*

Must be Shar

...
(continues)

Speaking of violations. Isn't making company email public, a terminable offense? I know in my company it is. Maybe someone needs to blow the whistle on you...

Rathrok said:
Speaking of violations. Isn't making company email public, a terminable offense? I know in my company it is. Maybe someone needs to blow the whistle on you...

Its a violation to release info which is used internally and not discused with the customer, this policy is not only discussed with the customer, they are told this info.

if they try to buy a blue phone, and they don't meet the req. and they ask why and we tell them, so no violation.

So you will email things to him but not to me when I ask you for information.. That's not right 🙄

lol...you got that right...

df2breathe said:
You're gonna blow an artery or somethin'. BTW you are wrong about the Blue upgrades. I just upgraded an individual account on Blue with my business discount. I got a good deal on a V551. I also would comment that the ATT/Blue Business customer reps are a pleasure to work with. Apparently they don't have the "attitude" that Cingular reps are so anxious to sport. Maybe that accounts for Cingular's churn rate.

no he does not actually, and you got a comp. e-mail be ahppy to forward it to you too, thye only get blue phones, both business and consumer ONLY if they have multiline accounts or sharable accounts, iff they don't they don't get them, before monday, yeah you right, it was sent out in ...
(continues)

Amazing how hostile people are over the net, over simple questions. Are you this hostile face to face with someone? I doubt it. Most that act like this with anonymity from the net wouldn't dare try it face to face...

but isn't that you beauty of the internet? anyone with even the slightest bit of repressed ego can sit on here and pretend to be an internet cowboy.

just don't let them give you the run around the ranch. they love to feel like they're right all of the time. i can post a bunch of crap on here and call it gold, but that doesn't make it 24k.

xoxo

Ah, and yet another customer service rep that knows that the vast majority of customers are stupid and don't measure up to your high standards of humanity. It sounds like you and austin316 should be running the entire Cingular organization, what with your "screw the customer" attitudes and "burning gut" angst I'm sure you would change the face of the wireless industry.

If you had actually read what I wrote you would have realized the brunt of my complaints is towards the various levels of management which rarely get done what they are paid to do. Care reps ONLY talk to people who have problems. The vast majority are fine with what we sell. Sadly, we don't talk to them.

There is ZERO room for ANY emotion when I talk to a customer. I must perform my job EXACTLY to scripts which can change without notice. Plus every second is monitored or recorded. I can not afford to either like or hate a customer. They are just a voice on the phone.

Those reps who can't shut down their emotions either burn out or blow up. And for the record, I'm twice the age of many reps and this is far from my first job. I've left a...
(continues)

but see that's all kind of upsetting for me. i know a lot of customers base their opinion on the one bad customer service rep they speak too instead of all the really good ones they had before that. i mean, i've had tons of customers tell me that "i'm the first person they've talked to that actually helped them" and as flattering as that is to me it makes me wonder what kind of people they dealt with before me. how is it that people can be that disrespectful to a customer? most of what i get paid on is how many sales i make verses how many calls i take. if i don't make quota, i'm screwed. but that doesn't mean i'm not going to make the most out of the calls i do get. if i get someone on the line that is not interested in activating a new lin...
(continues)

Hey dummy I have a great plan. Better then any Cingular could come up with. All I was saying is that you can still get ATT phones on ebay and for alot cheaper without switching to cingular. Why are you so angry? All I hope is you are the 1% of cigulars employees that sucks at their job. Because if you are the norm cingular employee they will loose alot of customers.

I have an AT&T phone myself with a damn good plan that I dont wanna give up. My secret to not having to worry about the hassle of switching is to STOP CHANGING THE DAMN PHONE!

I've had the same phone for three years now and have no problems with it, so there's no need for change or upgrading. I dont plan on running over my phone with my car, or dropping it in a cup of Mountain Dew. As long as I take care of the phone and stop throwing my money away like a kid in a candy store every time the next big thing in phones comes along, I should do just fine.

Best of all, i'm out of contract and not accepting promos, so i'm a free man!

wolfspider73 said:
Yes, Austin's attitude and behaviour on this particular forum is atrocious and not representative of the company as a whole. And Austin, got bad news for ya bud, internal communications are private, that's why they're internal, posting them on a website violates the business code of conduct and is an offense you can, and should be fired for. The policy is for reference, and you can discuss with a customer. However, the actual email itself is a private internal communication and is not to be distributed outside of the company. Dumbass

oh poor muffin, did i hurt your feelings, ahhh poor muffin

Just a really quick question for you though... Why would you do that when leaving means that you also lose them... I just don't understand why you would do that. Plus we like you, don't go. ☹️

i dont feel the love anymore...lol. i signed a 2yr contract with them and it will end this winter. i was promised a discount after a yr and that did not happen either. im gonna pissed off about that. i gave them alot of business =/

☹️ I am sorry you feel that way ☹️

Pathik said:
i dont feel the love anymore...lol. i signed a 2yr contract with them and it will end this winter. i was promised a discount after a yr and that did not happen either. im gonna pissed off about that. i gave them alot of business =/

The discount you are talking about meant you would have to leave your plan anyway.look at this link

http://www.awscustomersfirst.com/viewStatus.aspx »
it says if you then click on the terms, it says with renewal for years on a current rate plan.

You would have to take a newer plan to get the phone in the first place, we are still honouring it, its just in this case the current ones re with cingular.It was always spelled out that you would have on a current pla...
(continues)

In case you have trouble getting into the terms and condtions on the website, this is what i was refferring to ans really READ the LAST 2 PARAGRAPHS, THATS THE MEAT AND POTATOES OF IT!!!!!

Free Phone Every Year: One free or discounted phone after mail-in rebate per account available twelve months after qualified activation or acceptance of any free or discounted phone. Phone selection is determined by AT&T Wireless and is subject to change.

In order to receive each free or discounted phone after mail-in rebate, a customer must agree to and execute a new two-year agreement and remain on or switch to a qualified plan. Qualified plans are determined by AT&T Wireless and may change at any time.

Customers may need to switch plans each ...
(continues)