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Roaming
☹️ 😢 our customer's kids all have cing nation plans, while she has AWS local(CA,NV,AZ)
they went to ny,nj,ct,vt,pa,va and only she incurred 458.62 in roam charges and 62.80 in roam ld charges, her adjustment advisor has $74.99, and shes been with us since 1994(129 months) wish i could help her out more, but recommend nation 1100 to avoid future roam issues
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That long, no possibility of her misunderstanding her coverage area...
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yeah..... Calls like this are tough. Alot of people dont honestly know wtf plan they have. Ive gone half with the cust before, but only at a supervisors approval.
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