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talk time
any other reps have a hard time getting their talk time above 300?
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Anyone else having trouble getting their ACW down below 30%???? đŗ đ đ đ
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đ I could care less about stats, the tone zone, (as I maintain a flat robotic tone,)or adherence. My customers questions are always answered (even if the don't like the answer), and nine times outta ten if there is an issue with the phone I or one of my pals in tech support will get it working again. So stats mean less than nothing to me as I usually rack up a %100 call.
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having worked both customer care and tech support stats are more closely scrutinized in customer care most "tekkies" dont know how to talk to people anyway đ
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ABOVE 300???
Most folks I know have trouble staying below 600... lol
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