interesting story.. Smart phone silently runs up $9,000 bill
http://www.azcentral.com/offbeat/articles/0415cell-b ... »
Candace Heckman
Seattle Post-Intelligencer
Apr. 15, 2005 05:45 PM
SEATTLE - Seattle businessman Don Etsekson has his life wired. A simple cable allows him to synchronize computers at home, at the office and in his pocket every day like clockwork.
But an onslaught of illegal spam and unrequested downloads to his new "smart phone" racked up a $9,000 bill -- for being wireless.
And Etsekson said that when he called his carrier, AT&T Wireless, now Cingular, no one was able to help him. advertisement
He was routed around the phone system, talked to billing representatives who wouldn't budge and given a number for tech support that was disconnected.
He...
(continues)
Candace Heckman
Seattle Post-Intelligencer
Apr. 15, 2005 05:45 PM
SEATTLE - Seattle businessman Don Etsekson has his life wired. A simple cable allows him to synchronize computers at home, at the office and in his pocket every day like clockwork.
But an onslaught of illegal spam and unrequested downloads to his new "smart phone" racked up a $9,000 bill -- for being wireless.
And Etsekson said that when he called his carrier, AT&T Wireless, now Cingular, no one was able to help him. advertisement
He was routed around the phone system, talked to billing representatives who wouldn't budge and given a number for tech support that was disconnected.
He...
(continues)
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Wow, that is the biggest bill I have seen run up by an issue like that. I know whenever I have ever gotten a customer who apparently was getting more data usage than he thought he was using, then the very first thing I always check is automatic e-mail checking. Now in this case, what really killed him was the tethering to his computer, I'll bet. I've run into this problem before with my customers on the blue side, but it's never cost anyone that much before.
Still, even if it isn't directly his fault, the customer is responsible for that phone and what it does, and he would have been wise to be aware of those settings in his phone and to have read the manual through to know about them. The charges are definitely valid.
Still, I do feel ba...
(continues)
Still, even if it isn't directly his fault, the customer is responsible for that phone and what it does, and he would have been wise to be aware of those settings in his phone and to have read the manual through to know about them. The charges are definitely valid.
Still, I do feel ba...
(continues)
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A number of devices have an option to set them up to automatically check e-mail at specified intervals, and this is considered data usage, but usually just minor usage, like downloading message headers, or wap messages. usually nothing big like pictures for most people. this guy, however, had his computer connected to his phone, which is referred to as tethering, and that makes it possible for the computer to essentially use the phone as a modem. the downside to this is that it also means a lot of data usage going through that phone, which is sometimes charged at a premium rate. between the two things, that phone was apparently getting a lot of unusual usage.
there used to be an unlimited data add-on plan that allowed unlimited tethering li...
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there used to be an unlimited data add-on plan that allowed unlimited tethering li...
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but he said he used 20 megs of data in one day. that is kinda impossible though. no? actually you can connect the phone to your laptop and it will just use the data plan or mins that you have. (it wont be more. well thats for nextel, not sure about cingular)
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if he didn't have a data plan as he stated, $.07 a kilobyte. If his computer was tethered, it's not just email, but also web browser, instant messenger, anything using data...
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but he said email... didnt he? by the way, doesnt he have to ask for pay by pay? i mean usually they dont give you pay by pay if you dont ask it, no?
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nope, pay per use is provisioned automatically, you have to ask to have it blocked.
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again reasons why you should check your account often or get unlimited data plans ..
perfect example of user error
perfect example of user error
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but maybe he did. maybe something was wrong? but 20mb of email or whatever in one day? thats pathetic.
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if you sync up all of your spam box like with yahoo is downloaded he did it on accident but still clearly his fault
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explain nothing there is a box on the data management page and it says check this box to receive your email every 15 min . very self explanatory he like most customers don't read what they are doing
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maybe it will say? maybe it will say exactly what his plans has? maybe he can ask someone online?
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It most likely did say exactly what his plan has, but the problem here is apparently that he didn't know what his phone could do.
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it said he had no data plan. i mean it says it right in the article. he didnt know what his phone could do? hahah, yea right. most people do. its called features lol..
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most people literally don't know their phone's features. I get them every day.
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really? then maybe they arent 1. explained properly or 2. who knows.
most people look and know what their phones do.
most people look and know what their phones do.
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nextel18 said:
most people look and know what their phones do.
LOL True, but most who call in do not.
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but they should know. i mean you pay X dollars amount for a phone, but you still should know. i mean come on. atleast when you get it online it says what features and whhat the plan you have. i mean its right there. people care most about the prices.
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yeah, but regardless of whether or not this guy was aware of what his plan allowed and how much it would charge him, he was apparently not aware of how much data he could potentially use.
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its not about how much data you use. he thought i guess he had the unlmited plan or whatever probably.
there is no regardless of anything. if it was pay by pay or whatever, he probably wouldnt have bought it. you know that.
there is no regardless of anything. if it was pay by pay or whatever, he probably wouldnt have bought it. you know that.
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If he thought that he had the unblimted plan then why is he stating that he had no data plan?
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he didnt state he had no data plan. it says that online it didnt offer one, he probably didnt know that or was mis-informed. again, read it again.
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How do you know what service you have? I have never understood that and if he was leery why not call CS?
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it says it on the bill. it says it when you are ordering it. it says it online. CS says it.
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Where does it say it on the bill, because if he was being charged a monthly fee then he would have been credited... He says he has no data plan.
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he didnt say anything. he probably assumed that since it didnt say anything about a data plan online, it would say it on his bill. it always says your data usage on your bill. (esp online)
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"Etsekson had a data plan for one of his other phones, the PDA phone, but he dropped it because he never dialed in to synch his computer.
"I reviewed my usage and found that it wasn't worth it for me to keep a data plan.""
These 2 paragraphs show that the customer was fully aware that
a) What data plans are for
b) That he can be charged for data without the plan. Pay per use
c) His phones capabilities
d)That he did not have a data plan with the smart phone.
Which means the charges are 100% valid.
"I reviewed my usage and found that it wasn't worth it for me to keep a data plan.""
These 2 paragraphs show that the customer was fully aware that
a) What data plans are for
b) That he can be charged for data without the plan. Pay per use
c) His phones capabilities
d)That he did not have a data plan with the smart phone.
Which means the charges are 100% valid.
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wasnt that for the other pda phone? this one is the smart phone. he thought that he would need to have the data plan, becuase it says that att, he later learned, removed the requirement.
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nextel18 said:
wasnt that for the other pda phone? this one is the smart phone. he thought that he would need to have the data plan, becuase it says that att, he later learned, removed the requirement.
You are merely assuming that he thought he would need to have the data plan. It appears that he did not think he would need a data plan, or he simply forgot about it, or else he would have actually thought to get one. discounted data plans are not just added without telling you about it. if it had still been a requirement, he would have been offered his choice of them (what, you think there is only one all-encompassing data planthat is good for all?). The guy didn't think, and had to pay the price.
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i understand your point, but again, look at his resume'- pretty impressing.
ok.. next question if you were him, what would you do?
ok.. next question if you were him, what would you do?
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nextel18 said:
i understand your point, but again, look at his resumé- pretty impressive.
ok.. next question if you were him, what would you do?
Simple. I would own up to my mistake and pay it, and I would prepare better for the future by either getting a data plan or not using the feature (or at least use it very minimally). I happen to believe in people taking responsibility for their own actions, and that applies to me, too.
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but dont you think its the problem of the company for not properly explaining to him about his plan or lack of?
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not in the least. The guy should have done his research better or paid better attention.
It's my own responsibility for knowing what I am doing and getting into, and if I overlook something, then that's on me. I don't expect anybody is required to tell me anything I don't ask about, least of all anything unnecessary, which, ultimately, this data plan is. The guy didn't need a data plan, but he would have saved a lot of money if he thought to get one.
It's my own responsibility for knowing what I am doing and getting into, and if I overlook something, then that's on me. I don't expect anybody is required to tell me anything I don't ask about, least of all anything unnecessary, which, ultimately, this data plan is. The guy didn't need a data plan, but he would have saved a lot of money if he thought to get one.
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Sorry to bud in, but is this guy you? You're trying to come up with every excuse to blame the company when it's a buyer beware. It's the customer's responsibility to ask the questions and learn about the product and services, especially important to do your own research if you're going to buy online.
- signed, a cingular customer
- signed, a cingular customer
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no, i am def. not that guy. its not the customers' responsiblity lol. its the provider's responsibility to tell about what plan you have, how many mins you have, what data plans you have etc...
but that guy is a guru when it comes to cell phones, pda's and blackberry phones. i just am thinking that why would he try to scam cingular or att wireless over that? and if you say that he isnt smart, well he is becuase of his resume'. just stating the obvious.
but that guy is a guru when it comes to cell phones, pda's and blackberry phones. i just am thinking that why would he try to scam cingular or att wireless over that? and if you say that he isnt smart, well he is becuase of his resume'. just stating the obvious.
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Also what so many people are missing while trying to argue with Nextel
Its not that the plan was required when he bought the phone. He is assuming it was required. That requirement had been taken out before he bought the phone and he just never noticed or realized it. Nobody removed anything off his plan he didnt ask for.
(Correction this is not aimed at you)
Its not that the plan was required when he bought the phone. He is assuming it was required. That requirement had been taken out before he bought the phone and he just never noticed or realized it. Nobody removed anything off his plan he didnt ask for.
(Correction this is not aimed at you)
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"he is assuming it was required. "
thats exactly what i am saying. by the way didnt in the article it said that after he got it then att wireless said that it wasnt required to have it? (he found out AFTER word)
thats exactly what i am saying. by the way didnt in the article it said that after he got it then att wireless said that it wasnt required to have it? (he found out AFTER word)
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That says when the guy found out, it doesn't say when the requirement had been lifted. logically, the requirement was lifted before he made the purchase of the smt5600. and once again, if he assumed it was required, then he should have known to have it added, especially if it wasn't offered to him at the time of the sale. All of the necessary information was available to him, he should have known better.
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yea, very true. the thing is. look at his resume' though. he does know a lot about phones, no?
ok, if you were him what would you have done in that situation?
ok, if you were him what would you have done in that situation?
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no, I don't know that. in fact, he did buy it. and so do a lot of other people. for many people, the primary reason to buy the smt5600 (and a few others in the same category) is not for the data downloading capabilities, but for the synchronization capabilities. This guy got burned because he was using some other capabilities in addition to what he apparently bought the device for.
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These phones have a lot of features in some cases. a lot of of those features are not often considered or even thought about by most people, a category in which, oddly enough, the feature in question here fits. most people are only concerned with the features they want or need, and they don't know or care about anything else the phone can do. This guy in the article was obviously aware of a lot of the features of his phone, as he really liked to synch everything up, but he was apparently unaware of the other things that go through that usb cable.
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yeah, I'd say that is very possible, especially wtih the "real tones" they offer, but I doubt that in this case.
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I believe they should have atleast alerted him to the high bill he was racking up. But I don't believe it is the job of the company to educate the consumer. Sure, it is the companies job to answer questions the consumer has. But spoon feeding them or holding there hand through every little feature of the phone or service is not their job.
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but again, look at his resume' when it comes to pda's, and smart phones. pretty smart i think. yea, i belive that they should have. i mean its the right thing to do.
but why wasnt it understood that he had data? (since it was a requirment?
but why wasnt it understood that he had data? (since it was a requirment?
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Who wants to place bets that the day after they stopped requiring the data plans on those devices was the day he got his? And that would be why he would not need it.
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but thats very vague. it doesnt say that. it just says that when he got it then he found out later that it wasnt required.
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yes, the article suggests a prety clear timeline:
1-requirement to sign up for data plan with purchase of smt5600 was removed
2-smt5600 purchased without a discounted data plan
3-man realized that he never bothered to get a discounted data plan.
1-requirement to sign up for data plan with purchase of smt5600 was removed
2-smt5600 purchased without a discounted data plan
3-man realized that he never bothered to get a discounted data plan.
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this is my take.
1. he got the phone without data plan he thought that it would be including
2. he later found out that it wasnt required.
3. got charged.
1. he got the phone without data plan he thought that it would be including
2. he later found out that it wasnt required.
3. got charged.
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you assume that he assumed he would get a data plan with that without having to choose one of the available plans. It never specifically says that. the article implies that possibility, but never actually says it. With the state of modern media, I think that one should be very leery of what is implied and not outright stated.
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i guess. but that dude isnt stupid, and i think he knew that it was, or assumed.
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Right so don't be like him and assume, you see where that got him, right?
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alright i guess. i just see if someone has a great experience that it would still stay the same. he is a business person with a lot of pda's and things of that. he would know.
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THERE IS SOMETHING CALLED A USER'S MANUAL. WHAT ARE WE SUPPOSED TO DO? READ IT TO THE CUSTOMER?
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exactly. provider is supposed to tell them all of the details that are in their plan and what their phone does.
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Not verbally. Written documentation is legally sufficient notification for any provider in the US.
It's like speed limit signs... You can't tell the cop you chose not to read the maximum speed limit therefore you shouldn't be held responsible.
It's like speed limit signs... You can't tell the cop you chose not to read the maximum speed limit therefore you shouldn't be held responsible.
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of course providers should. if they dont want to have any problems they should explain to people what plan you have, how much it costs, and what your phone does.
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nextel18 said:Or you could read the manual yourself and make sure it's set the way you want it from the get go.
of course providers should. if they dont want to have any problems they should explain to people what plan you have, how much it costs, and what your phone does.
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Why should we?
We are not in the education industry. If there are classes to teach you how to drive a car, operate a computer, and even cook properly... Why should the Service Provider be responsible for educating customers?
We are not babysitters and as much as you can say the carrier should take the initiative, that's the problem with american consumers! Teach them how to take the initiative..> Teach them to be responsible for their decisions.
We are not in the education industry. If there are classes to teach you how to drive a car, operate a computer, and even cook properly... Why should the Service Provider be responsible for educating customers?
We are not babysitters and as much as you can say the carrier should take the initiative, that's the problem with american consumers! Teach them how to take the initiative..> Teach them to be responsible for their decisions.
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becuase if you really care about your customer you would tell them, instead of in it just for the money and commission. i help people regardless if i get paid or not. its all about recognition and seeing how you help someone.
why not? what does it hurt taking 2-3 maybe 5 mins out of your time to explain it to someone.
the only providers who does that have a high lifetime revenue per user and a low churn rate. (they care about the customers)
why not? what does it hurt taking 2-3 maybe 5 mins out of your time to explain it to someone.
the only providers who does that have a high lifetime revenue per user and a low churn rate. (they care about the customers)
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You do know that Cingular is one carrier that requires all sales reps to advise customer of fees & charges.
Does Cingular have a high lifetime revenue per user?
Nextel, it's a courtesy not a requirement to educate customers... And in all honesty, it's nothing to be ashamed of to care about the $$.
Does Cingular have a high lifetime revenue per user?
Nextel, it's a courtesy not a requirement to educate customers... And in all honesty, it's nothing to be ashamed of to care about the $$.
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not vs sprint and nextel and verizon.
its lifetime revenue per user. (by the way)
if you want to keep your customers happy you do whatever it takes. explain to them everything and maybe offer them a lot of rebates and things of that nature. thats why nextel, sprint and verizon are very good at that.
its lifetime revenue per user. (by the way)
if you want to keep your customers happy you do whatever it takes. explain to them everything and maybe offer them a lot of rebates and things of that nature. thats why nextel, sprint and verizon are very good at that.
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Sprint doesn't offer jack after the initial activation... and Verizon you have to sign a new contract whenever you want more minutes and Nextel is heading down a one way street with thier technology...
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nextel is heading down? hahah. look at their churn, arpu, and lifetime revenue per user since 2001. oh yea, but they are going downhill? lol they have the best in every metric but total subscribers and churn by a few basis points with having a "bad" technology as you claim. lol.. come on moto, you should know that becuase of nextel motorola gets a huge revenue base from us. nextel is moto's biggest customer. you should know that.
the point is.. THEY CARE about the customers.
the point is.. THEY CARE about the customers.
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becuase there are a lot more gsm providers out there then iden, but still nextel is their biggest customer.
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very good. 🙂 atleast your learning. no one else makes iden phones? well RIMM does.
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And that is becuase they have a partnership with Moto... I posted in the Moto forum about that one...
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exactly. soon when nextel and sprint merges and nextel uses the cdma network more there would be more vendors for nextel. (qchat)
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nextel18 said:So you're trying to teach us something? Tell us, Business 101, how is Nextel Motorola's biggest customer when we all know that Motorola makes a whole hell of a lot more handsets for GSM carriers? Motorola may have a vested interest in keeping iDen alive (for now anyway...it'll die off soon enough), but don't try to fool us into believing Motorola doesn't recognize iDen's in its death throes. And why the hell are we talking about this in the Cingular forum? Enough already.
very good. 🙂 atleast your learning. no one else makes iden phones? well RIMM does.
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not sure, someone else talked about motorola and i said that nextel is their biggest customer. (and it is.)
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nextel18 said:Motorola makes FAR more handsets for GSM than iDen phones for Nextel. That's common knowledge.
not sure, someone else talked about motorola and i said that nextel is their biggest customer. (and it is.)
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i never denied that. i am just saying that nextel is moto's biggest customer.
your statment was very random, like always.
your statment was very random, like always.
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nextel18 said:My statement was random? You obviously don't know what random means. Just like latency. Motorola makes far more handsets for GSM than iDen handsets for Nextel.
i never denied that. i am just saying that nextel is moto's biggest customer.
your statment was very random, like always.
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this is what i said..." not sure, someone else talked about motorola and i said that nextel is their biggest customer. (and it is.)"
this is what you said...
"Motorola makes FAR more handsets for GSM than iDen phones for Nextel. That's common knowledge. "
thats random. i never talked about motorola makes FARRRR more handsets i am saying that nextel is mot's biggest client.
this is what you said...
"Motorola makes FAR more handsets for GSM than iDen phones for Nextel. That's common knowledge. "
thats random. i never talked about motorola makes FARRRR more handsets i am saying that nextel is mot's biggest client.
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nextel18 said:You might want to look behind yourself as backpedaling so fast isn't exactly a healthy way to live.
this is what i said..." not sure, someone else talked about motorola and i said that nextel is their biggest customer. (and it is.)"
this is what you said...
"Motorola makes FAR more handsets for GSM than iDen phones for Nextel. That's common knowledge. "
thats random. i never talked about motorola makes FARRRR more handsets i am saying that nextel is mot's biggest client.
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really?
well how about this for proof...
http://www.succeedinginbusiness.com/blog/archives/00 ... »
Nextel has announced its intention to merge with Sprint, and
Motorola's about to lose its best customer. For years it has had
an exclusive deal supplying millions of cell phones to Nextel
customers, and creating and maintaining the infrastructure
for Nextel's wireless network.
That deal's about to end.
Motorola's problem is that the digital wireless network - and
cellphones - they provide Nextel are incompatible with
Sprint's wireless network.
Nextel is Motorola's largest customer, providing nearly 20 percent
of Motorola's handset and wireless network infrastructure revenue.
This could mean a lost of mor...
(continues)
well how about this for proof...
http://www.succeedinginbusiness.com/blog/archives/00 ... »
Nextel has announced its intention to merge with Sprint, and
Motorola's about to lose its best customer. For years it has had
an exclusive deal supplying millions of cell phones to Nextel
customers, and creating and maintaining the infrastructure
for Nextel's wireless network.
That deal's about to end.
Motorola's problem is that the digital wireless network - and
cellphones - they provide Nextel are incompatible with
Sprint's wireless network.
Nextel is Motorola's largest customer, providing nearly 20 percent
of Motorola's handset and wireless network infrastructure revenue.
This could mean a lost of mor...
(continues)
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nextel18 said:...
really?
well how about this for proof...
http://www.succeedinginbusiness.com/blog/archives/00 ... »
Nextel has announced its intention to merge with Sprint, and
Motorola's about to lose its best customer. For years it has had
an exclusive deal supplying millions of cell phones to Nextel
customers, and creating and maintaining the infrastructure
for Nextel's wireless network.
That deal's about to end.
Motorola's problem is that the digital wireless network - and
cellphones - they provide Nextel are incompatible with
Sprint's wireless network.
Nextel is Motorola's largest customer, providing nearly 20 percent
of Motorola's handset and wireless network infrastructure reven
(continues)
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nope what? another stupid statment you keep saying? lol... hahahahahhahahaha
everyone knows that nextel is motorola's biggest customer.
obviously you say nope becuase you dont know what your talking about. its obvious.
everyone knows that nextel is motorola's biggest customer.
obviously you say nope becuase you dont know what your talking about. its obvious.
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See Nextel... Once again, now you're just arguing to argue... You're just making it that Cingular is the odd man out, operates nothing like the rest.
We do, alot of sales reps visit these forums... And our Retail Reps are actually really good about relaying info... We give out a Welcome Kit as well with every possible scenario... The Retail Reps skim over the Welcome Kit and prepare the customer for valid charges.
With all do respect, Double Check VZW, they don't give the customer whatever they want and niether does Sprint. If it's valid we resolve.
Sprint even billed for customer service at one point. Seriously Nextel... You're comparing again making it sound like Cingular is just crap.
We do, alot of sales reps visit these forums... And our Retail Reps are actually really good about relaying info... We give out a Welcome Kit as well with every possible scenario... The Retail Reps skim over the Welcome Kit and prepare the customer for valid charges.
With all do respect, Double Check VZW, they don't give the customer whatever they want and niether does Sprint. If it's valid we resolve.
Sprint even billed for customer service at one point. Seriously Nextel... You're comparing again making it sound like Cingular is just crap.
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When in fact, all things considered, Cingular probably does MORE for their customers than any other carrier. Yes we charge an upgrade fee, but as Speck has pointed out more than once, we allow for early upgrades, which noone else does. We offer 100% open roaming, which again, noone else does. Cingular has a Nation Wide 30 day return policy, Sprint, Nextel and Verizon would be scarred of that.
Name something Sprint, Nextel or Verizon can do or does that Cingular can't/won't?
*****Other than PTT... I have already posted my thoughts on that...
Name something Sprint, Nextel or Verizon can do or does that Cingular can't/won't?
*****Other than PTT... I have already posted my thoughts on that...
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nextel18 said:
why not? what does it hurt taking 2-3 maybe 5 mins out of your time to explain it to someone.
That is absurd. We are talking about a smartphone device with loads and loads of features. to fully explain the features of the device would take hours upon hours to do, and even then, most customers still wouldn't know most of what was just taught to them. No carrier is going to to take the time to do that, and most customers aren't going to take the time to listen to that. why do you think so many people refuse to read their instruction manuals, even for very simple devices?
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thats absurd? ok loose a customer over not explaining something. thats obviously cingular's mentality.
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So then, are you, personally, willing to take the 3 to 30 hours it would probably take, to go through the manual of the phone with the customer to show him each and everything that his phone can do? complete with examples and demonstrations with his home computer to show off the tethering capabilities? and then, if you are, do you think most customers are willing to take the time to sit through a class on how to do each and every thing with the phone? I don't think so.
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if it pleases the customers i will do whatever it takes so that they can be happy with us.
anyway, i am off to celebrate passover.
anyway, i am off to celebrate passover.
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nextel18 said:
if it pleases the customers i will do whatever it takes so that they can be happy with us.
anyway, i am off to celebrate passover.
and there we have the key to at least part of the issue. "if it pleases the customers..."
it does not please most customers to have to sit through an explanation of everything. Otherwise, more customers would actively seek out the information that would help them use their service properly.
Mr. Etseksen, on the other hand, not only demonstrated that it would not please him to be told everything his phone and plan could do, but he even went so far as to demonstrate that he was more than pleased to blatantly and intentionally ignore the recommendations that w...
(continues)
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yea, i guess thats true.
but i always say to my peoples to make sure they are nice and explain things to the customers when they ask becuase again, you want a good word of mouth not a bad word of mouth.
but i always say to my peoples to make sure they are nice and explain things to the customers when they ask becuase again, you want a good word of mouth not a bad word of mouth.
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I personally believe doing the right thing is more important than doing the popular thing. good word of mouth is great, but if you do things right, even if sometimes they are unpopular or lead to bad PR, then that, more than anything, will make you successful in the long term and will make for good history.
Now, I am certain that at least part of that you will disagree with, and I'm not necessarily saying you are wrong about word of mouth, but this is my theory and my belief, and I would like to suggest in advance that we agree to disagree on that (unless you happen to agree with me 😛 ).
Now, I am certain that at least part of that you will disagree with, and I'm not necessarily saying you are wrong about word of mouth, but this is my theory and my belief, and I would like to suggest in advance that we agree to disagree on that (unless you happen to agree with me 😛 ).
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well if you do the right thing, typically you will be popular.
hey everyone is allowed to have a theory, but i am just saying that a word of mouth (esp being positive) can help your business, while a bad word of mouth can hurt it. thats all i am saying. 🙂
you do have a good argument though, so i will give you that, but we can agree to disagree. 🙂 😁
hey everyone is allowed to have a theory, but i am just saying that a word of mouth (esp being positive) can help your business, while a bad word of mouth can hurt it. thats all i am saying. 🙂
you do have a good argument though, so i will give you that, but we can agree to disagree. 🙂 😁
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nextel18 said:Um, didn't you tell us all that you don't work in a Nextel store or kiosk, and that you own "a Nextel direct store", that you're "wealthy", and that you do "tower consulting" work to make a buck? Hey, buddy? You just proved yourself to a be a liar. G...
becuase if you really care about your customer you would tell them, instead of in it just for the money and commission. i help people regardless if i get paid or not. its all about recognition and seeing how you help someone.
why not? what does it hurt taking 2-3 maybe 5 mins out of your time to explain it to someone.
the only providers who does that have a high lifetime revenue per user and a low churn rate. (they care about the customers)
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AlwaysConfused said:Very true. Sorry to have upset you. But you know what? Lying really gets to me.
All this fighting...and for what cost...
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Lol, me upset? Naw, I feed off drama and these forums have plenty. Keep up the good work!
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AlwaysConfused said:I don't know whether to take that as a slap on the back or an insult.
Lol, me upset? Naw, I feed off drama and these forums have plenty. Keep up the good work!
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i didnt say i work at a store or a kiosk. i am saying when i was in sales i would help people regardless. same with no by giving information and other things.
i know your jealous its ok. what else is new. that proves i am a liar? hahah riiiiiight. and your an old beast who cares.
i know your jealous its ok. what else is new. that proves i am a liar? hahah riiiiiight. and your an old beast who cares.
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nextel18 said:You're an independently wealthy, traveling, tower consulting, genius 21 year old. Or some guy that sells phones. Can you guess which one we believe? And it's "believe". See? See the "e" in there? Not "belive". Yeesh.
i didnt say i work at a store or a kiosk. i am saying when i was in sales i would help people regardless. same with no by giving information and other things.
i know your jealous its ok. what else is new. that proves i am a liar? hahah riiiiiight. and your an old beast who cares.
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i dont have to spell correctly, we have been through this 100 times. should i repeat it another 101? maybe this time it will get through to your head? i mean i can repeat it many times as you want.
your just a low life person who hates people who is wealthier than them. it shows it. jealousy is a very easy trait to see.
your just a low life person who hates people who is wealthier than them. it shows it. jealousy is a very easy trait to see.
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nextel18 said:LOL! I hate people who is wealtheir than them? What the hell does that even mean? Is english your primary language?
your just a low life person who hates people who is wealthier than them. it shows it. jealousy is a very easy trait to see.
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it makes perfect sense mr liar, who said he would be civil, which he isnt. it means that your a low life person who hates people who are wealthier then them. so i put is instead of are, you still understand.
TRY!!!
TRY!!!
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nextel18 said:LOL! No, I shan't try. LOL! I told you civility was out the window. I'm sending you a gift card for english tutorials. LOL!
it makes perfect sense mr liar, who said he would be civil, which he isnt. it means that your a low life person who hates people who are wealthier then them. so i put is instead of are, you still understand.
TRY!!!
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of course it was. you are a liar. you said that you would be civil earlier that you promised rich to be civil. again, i told you earlier that you would break your promise. and look YOU DID! what else is new.
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nextel18 said:Want me to get you a tissue? Anybody got a tissue for the 21 year old? No? Aw. So sorry.
of course it was. you are a liar. you said that you would be civil earlier that you promised rich to be civil. again, i told you earlier that you would break your promise. and look YOU DID! what else is new.
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lol i could care less. it just proves that 1. you cant keep your word and that 2 your a liar. nothing else is new. i could care less lol.. actually its quite funny to see your lack of knowledge for the wireless industry and saying stupid things.
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you know what is also not good?? To brag about ones wealth endlessly. Despite how much one may be worth it is not polite to use your net worth to end a dispute.
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they brought it up though. atleast i dont do the things that they do though.
hey hows convergys?
hey hows convergys?
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horrible. We are basically cheap labor for AT&T and Cingular. They pay us a lower wage to do the same job. Plus since many tof the centres are in Canada we are even cheaper. Not as much to worry about as far as benifits as we have great health care already and a premium on the dollar. Essentially we bend over backward for our clients.. and things change very often. Other then that its alright. 🙂
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oh your in canada?!!! yay!!! i love canadians.. good alchy up there!! and the women mmmm. lol.. esp in montreal.
yea, well if you bend over backwards for your clients you will be rewarded. i always do that and tell that to my employees and my partners becuase customer care and retention is important for any business esp this one.
yea, well if you bend over backwards for your clients you will be rewarded. i always do that and tell that to my employees and my partners becuase customer care and retention is important for any business esp this one.
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Yeah up in Canada. Big center here in Halifax. There are about 2000 Convergys employees here.
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really? wow. i always new that convergys was an outsourcing company but i didnt know that they had centers in canada. hey you learn something new every day. 🙂
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Yeah they have 4-5 in just my province. Doing different projects. There are centers in Ontario, Alberta, Nova Scotia... Convergys is also in Europe and India.
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yea, i knew about convergys being in europe and india but not canada. never knew that.
so what do you do? like a customer rep or tech or what?
so what do you do? like a customer rep or tech or what?
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Customer care. Can't really do any other position as a student. I'm also attending university taking Political Science and History. With plans for Law afterward.
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do you have a lot of problems with customer care at the company? it seems like cingular lacks a bit in that area, do you see that?
of course you can get another position. just try harder and do everythign you can to do well. nice your a student thats great. i am sure you will do well. big plans ahead. thats the best thing to do. make more goals.
seems like you and i are young on here. i am 21 myself.
of course you can get another position. just try harder and do everythign you can to do well. nice your a student thats great. i am sure you will do well. big plans ahead. thats the best thing to do. make more goals.
seems like you and i are young on here. i am 21 myself.
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Convergys has operated in Canada since 1994 and employs over 11,000 people in 11 contact centers across the country including Halifax and New Glasgow, Nova Scotia, Winnipeg, Manitoba, St. John's, Newfoundland, Ottawa and Welland, Ontario, Kamloops, British Columbia, two in Edmonton, Lethbridge and Red Deer, Alberta.
facts by company
facts by company
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yea, thats interesting. i probably could have looked it up myself, but its 12am and i am very tired from seder today. (passover)
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Yeah we are one of those countries stealing your jobs... One of those ones you hear the people at CNN complaining about in the middle of the night.
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hahaha. yea, well the reason why people outsource becuase COL is very expensive and health care is very expensive.
haha true.
haha true.
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Could get another position, but not on a 26 hour a week schedule. Without that I could easily move up here. I don't want to however, no plans to stay here longer then undergrad.
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yea, i wouldnt either, if i was you. try to move up in the corp or just do another one all together.
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nextel18 said:Take the time to completely set a customer's phone? LOL. Sorry, I'm sure every rep in here realizes there's money to be made...people have to take responsibility for their own handsets.
or you could do that, but providers should be doing that.
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yep. i would, especially if you want to keep them. i make sure at my store and stores with my partners that they do everything they can to help the customer or potential ones. its all about customer care and retention. if you are good and nice and helpful you will get more referrals, which equal money.
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We verbally tell them about their plan, and also OFFER them features...If the customer declines the features, why should we go over things that the customer declined in the first place? We also give the customer certain details about what the phone can do...But they are skimmed over. If the customer REALLY wants to go in depth with the phone itself, the manufacturer supplies an instruction manual. We shouldn't have to read every word to the customer. MOST people aren't stupid. Most people ARE lazy though, and they think, OH WOW! my phone has internet...Then when they see the bill, they're like, I didn't know there was a charge for that...I tell everyone about the charges, but I've still had people come in a month after getting service, ...
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yea, thats true, but i belive its up to the provider to tell the customer details. online they have virtual demos of the phoens. also there are online chat support, plus when you are on the phone with sales or CS they do explain the features of the phone to you.
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If he was in a store... The contracts that cusotmers sign state that they get the pay per use... Seems like negligence on the part of the customer for not reading his contract... But in my experience most people that would have a device like that knows what they are doing, so he probably thought he was not using that much.
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it says online... read it more carefuly 🙂
it wasnt about not using that much, it was about not getting the data plan that HE THOUGHT he was getting. read it again.
it wasnt about not using that much, it was about not getting the data plan that HE THOUGHT he was getting. read it again.
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it never says in the articale that he thought he was getting a data plan. it says that he discovered that sale of the phone no longer requires a data plan. it also says that he dropped the data plan he had on another device, because he apparently didn't think it was worth it.
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right, but again, maybe he thought he would have one or maybe he would get it when he called in, or maybe it was required to have one so they automatically did it. look after what he said.
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So if he thought that as he was checking his account online, didn't he realize the charges that were accruing?
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Point is, he never thought he was getting a data plan. He certainly knew about them, from the info given in the article.
Because he ordered the phone online from AT&T, Etsekson wasn't offered a data plan. He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan.
Etsekson had a data plan for one of his other phones, the PDA phone, but he dropped it because he never dialed in to synch his computer.
"I reviewed my usage and found that it wasn't worth it for me to keep a data plan."
Because he ordered the phone online from AT&T, Etsekson wasn't offered a data plan. He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan.
Etsekson had a data plan for one of his other phones, the PDA phone, but he dropped it because he never dialed in to synch his computer.
"I reviewed my usage and found that it wasn't worth it for me to keep a data plan."
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"He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
this is most important. most pda's require a data plan. he thought this had one. (maybe automatically added)?
this is most important. most pda's require a data plan. he thought this had one. (maybe automatically added)?
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If you knew that pda devices required a data plan and you ordered a pda and were not offered a data plan, would you not be calling in to verify info? I know I would.
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yea, i would agree, but one would assume that the data plan would be included. (becuase you need one)
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NO you don't... You are missing the entire point... That is like saying that you HAVE to have an MMS service on a camera phone, no you don't.
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you are provisioned to have mms on camera phones. you are missing the point. with blackberrys you NEED to have the data plan if you want to use THE DATA portion.
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but read... it says he needed to get a data plan. (or did need after he found out) read it again.
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I have read it over and over... I still read that it says that you had to in the past. they dropped the requirement
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SMARTPHONE... Not PDA. PDA devices are those like a TREO or a siemens sx66 not a SMT5600, which has always been labeled as a, say it with me now, S-M-A-R-T-P-H-O-N-E, smartphone.
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IT SAYS THAT HE NEEDED THE DATA PLAN.... i dont know how many times i have to tell you, but look.
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No. It says he previously would have needed the data plan. Had a data plan been required, it would have been offered. It was not required, therefore not offered.
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"He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
LATER ON HE DISCOVERD. i mean i dont know how mnay times i have to say this. (it was understood to have it)
LATER ON HE DISCOVERD. i mean i dont know how mnay times i have to say this. (it was understood to have it)
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OK, let me give this to you in english.
He purchased his device without a data plan.
He found out after he had purchased the device that a data plan HAD been required for purchases made prior to his purchase.
He purchased his device without a data plan.
He found out after he had purchased the device that a data plan HAD been required for purchases made prior to his purchase.
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thats not right. anyway, time to go. you dont get it but thats ok... keep arguing to yourself.
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Have you no idea that you have proven nothing? You assume that you are right, just as this gentleman assumes that his phone should have come with a data plan even though he never chose one.
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You oand I have both been through this... I could care less what you think... I just believe that somewhere in that thick skull of yours there must be a brain that understands that this is partially the customers fault as well. That is like assuming that your car comes with the insurance because it is required to be insured and then when you crash it, asking why it's not covered.
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here we go with the name calling. what else is knew. too immature not to talk in a civil manner.
if you could care less of what i htink why have you been posting to me about 50 times? hmm?
its not the customer's fault with that resume'. i can understand a person who has no ideas about cell phones, but in this situation its not.
if you could care less of what i htink why have you been posting to me about 50 times? hmm?
its not the customer's fault with that resume'. i can understand a person who has no ideas about cell phones, but in this situation its not.
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It IS the customer's responsibility to KNOW HIS PLAN. That bill is NOBODY'S FAULT but HIS OWN. 😡
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of course it, but he should have been explained better, but then again it was att wireless.
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In my experience working with AT&T Wireless for a long time now, if there was any chance that this was unjust, he would have gotten credited back from the start.
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last thing, att wireless doesnt (care same with cingua). i had them and they billed me wrong and didnt give me my credit for something else. it took a while to get it back to the point i threatened to use our AG.
but anyway lets continue this chat some other time. thanks.
but anyway lets continue this chat some other time. thanks.
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Because I need other people to understand that you are not always correct even though that you think that you are. And no where did I call you a name... I just stated that I think that your skull must be pretty thick if you can't see that this is partially his fault as well. And resume or not, people make mistakes, and this man happened to make a $9000 mistake. Why is it that you see that with some people on here but not when I say it?
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disturbing perhaps, but completely unsurprising. nextel18 has become rather predictable, although I do have to admit, nextel18's trolling techniques have grown rather refined, though still just as annoying. a troll is a troll is a troll...
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saying thick skull is a name. 🙂
it wasnt a mistake. again with his resume' he wouldnt have made a mistake. its the provider's fault. i know you cant face that since it was against your carrier (att) but still.
it wasnt a mistake. again with his resume' he wouldnt have made a mistake. its the provider's fault. i know you cant face that since it was against your carrier (att) but still.
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Have you ever made a mistake in something that you are proficient in? I am a classically trained pianist, as well as a classically trained bassist and cellist, but I still make mistakes from time to time when I play... Why is that so hard to understand that someone can make a mistake.
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i dont think i have made any mistakes, especially that was very good in. when i played piano i was good and i didnt make any mistakes. when i do other things, i dont make any mistakes. if your good at something you dont. again, with his business background and his resume' for phones and pda's and smart phones there should be no mistakes, that is why i belive him .
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You are a liar, and I find this guy to be that way as well. And that is why I don't believe you.
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name calling huh? such a sad individual.
of course, its against your att wireless beloved company.
oh well.
of course, its against your att wireless beloved company.
oh well.
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I never worked for AT&T, other than third party wise and that was over five years ago... so I am not biased towards them what so ever. That's where you are wrong.
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you are bias. you are saying its not att's fault, when it is. you are bias. you dont have to work for att to be bias. cingular bought att, which can mean that your bias. its that simple.
it was att's fault. thats it.
it was att's fault. thats it.
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nextel18 said:
name calling huh? such a sad individual.
of course, its against your att wireless beloved company.
oh well.
Gee.... I said almost the EXACT same thing to you less than 24 hours ago....
Naw, you aren't trying to be me. Huh-uh. 🤣
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nextel18 said:
i dont think i have made any mistakes, especially that was very good in. when i played piano i was good and i didnt make any mistakes. when i do other things, i dont make any mistakes. if your good at something you dont. again, with his business background and his resume' for phones and pda's and smart phones there should be no mistakes, that is why i belive him .
If you don't think you have made any mistakes, then you, my friend, are sadly misinformed and extremely prideful. Even mozart slipped up from time to time. The only people to have ever been infallible and never made mistakes at something are found in a number of books, specifically books of a religious bent. and I am willing to be...
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if the dude was on the ball, and if he really believed that a data plan would be required for him to purchase the audiovox 5600 smartphone, then he should have gotten a clue when one was not offered to him. there isn't just one all encompassing data plan, there was a choice of them.
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i am not going to repeat again. drop the convo. your wrong. face it. read it 100 times and you will get it. alright bye now.
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Why is it that you are never wrong... How about this, you read it again, you don't get it? Maybe read it another 200 times and then you might. Thank you come again.
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i get it perfectly, my friend. seems like you dont.
by the way customers are always right, you shoud know that.
by the way customers are always right, you shoud know that.
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of course. the customers are always right. we always tell our customers of what they will be charged etc... unlike cingular. ok cingular person you, i know you guys have diff and pathetic policies but the companies who actually care about their customers like verizon and nextel actually keeps those people.
customers are always right and should be explained correctly.
customers are always right and should be explained correctly.
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I have difficulting believing that you seriously subscribe to the modern myth that "the customer is always right." 🤣 🙄
From the very first time that phrase was uttered, it has been utterly absurd. If it were true, then it opens up possibilities like a person walking onto a car lot claiming they bought a ferrari earlier but forgot to drive it away, and even though nobody remembers selling one to the guy, and even though there are no records supporting it, if the customer is always right, then he must have bought it, so let him have it.
Sure that is an extreme example, but that is the sort of absurdity suggested by that most incredibly and incomprehensibly stupid phrase, "the customer is always right." 🙄
From the very first time that phrase was uttered, it has been utterly absurd. If it were true, then it opens up possibilities like a person walking onto a car lot claiming they bought a ferrari earlier but forgot to drive it away, and even though nobody remembers selling one to the guy, and even though there are no records supporting it, if the customer is always right, then he must have bought it, so let him have it.
Sure that is an extreme example, but that is the sort of absurdity suggested by that most incredibly and incomprehensibly stupid phrase, "the customer is always right." 🙄
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when it comes to cell phones customers are always right. enough with cars and other things. customers are usually right.
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okay, so make up your mind, are customers always right or usually right? the latter is a hell of a lot more plausable, but to my knowledge, there has never been a database compiled of all customer claims that could definitively prove that customers are even usually right. each and every situation deserves to be judged on its own merits. this is no exception.
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if they have a good case the customers are alwayys right. if they have no case then they arent right. thus; its usually to always right. it depends on that situation. in this one, i think the customer is right.
1. he wasnt explained (fault of the provider)
2. he learned afterwords it wasnt required (fault of the provider)
3. wasnt called for the charges (providers fault)
4. called customer care wasnt explained properly ( providers fault)
hmm looks like its all the providers fault.
1. he wasnt explained (fault of the provider)
2. he learned afterwords it wasnt required (fault of the provider)
3. wasnt called for the charges (providers fault)
4. called customer care wasnt explained properly ( providers fault)
hmm looks like its all the providers fault.
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1. I believe it was explained in some fashion. he should have paid better attention.
2. It's his own fault he didn't research properly until too late.
3. It's not any provider's responsibility to inform a person about that sort of thing, although they do have the option of setting up a system like that as a courtesy. The man had the necessary resources to know the information, but he didn't use all of them. He could have taken the opportunity earlier to learn what his plan encompassed. it was good of him to check online to see his usage, but he never bothered to find out what his rates are, or why usage was that high until too late.
4. the charges were explained properly, what customer care did not explain properly is the phone's ca...
(continues)
2. It's his own fault he didn't research properly until too late.
3. It's not any provider's responsibility to inform a person about that sort of thing, although they do have the option of setting up a system like that as a courtesy. The man had the necessary resources to know the information, but he didn't use all of them. He could have taken the opportunity earlier to learn what his plan encompassed. it was good of him to check online to see his usage, but he never bothered to find out what his rates are, or why usage was that high until too late.
4. the charges were explained properly, what customer care did not explain properly is the phone's ca...
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1. thats true
2. its not his fault.
3. if that provider is good and cares for the clients, then of course they would pay attention to them.
4. wasnt explained properly.
providers h ave a lot of responsibility.
anywya, i cant talk about this for this long so i am going out we can chat about this later on.. see ya.
2. its not his fault.
3. if that provider is good and cares for the clients, then of course they would pay attention to them.
4. wasnt explained properly.
providers h ave a lot of responsibility.
anywya, i cant talk about this for this long so i am going out we can chat about this later on.. see ya.
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Just a question... If they did not offer at point of sale would that lead one to believe that it was not required at the time of purchase? And wouldn't one question it?
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no. it would mean that it was required. (till then he learned it didnt LATERRRR on)
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He found out later on... Meaning he learned it later, unless he learned it the day that they stopped then there is no validity to your point that he was unaware... Someone who researches something would know that.
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yea, he learned it later on.
1. he got the smart phone. thought that the data plan was included becuase thats how it goes.
2. then he relized or later discovered that att didnt require it but still thought that he had a data plan so he didnt question it.
1. he got the smart phone. thought that the data plan was included becuase thats how it goes.
2. then he relized or later discovered that att didnt require it but still thought that he had a data plan so he didnt question it.
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But he found out that they did not require it but probably never found out the date, which to a normal person would throw up a huge red flag. I would have called right then and there... this is the problem with self-help options in my opinion.
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he found out AFTTTTTTTTTTTTTTTTTTTERRRRR (LATTTTTEEERRRR ONNNN) normal person? lol this guy is a smart person when it comes to technology.
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Just because he found out later does not mean that when he ordered it that the data plans were not required. That is my point, which you still seem to not get.
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it was required. then he later found out it wasnt. i dont understand how YOU can not get that.
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And when he did this himself, who was supposed to explain it? He signed up online... there was no one sitting next to him at his PC holding his hand and saying- "Here is where you choose the plan"... What do you think? And no they are not always right, and I so wish I knew who came up with that saying... I have owned my own businesses in the past and they can not always be right... Sometimes you need to put your foot down and lose the small number of customers because otherwise you run the business into the ground.
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its the carriers fault. thats simple.
yea, att wireless almost did ran the business into the ground. kept on losing subscribers like someone sweating while running.
yea, att wireless almost did ran the business into the ground. kept on losing subscribers like someone sweating while running.
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Explain to me why a company should coddle their customers like that... I still don't understand how this completely falls under the company's fault. the customer was also in the wrong for not making sure that he has the feature.
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1. carriers' explain to the customers what plan they have and data plans.
2. the carrier's explain 2 year and contract lengths.
3. carrier's explain other fees
4. in order to have a good churn and lifetime revenue per user you need to cater and "hug" all subscribers. customer care is what attracks customers to that provider.
very obvious. if they dont want to keep their customers they wouldnt care.
2. the carrier's explain 2 year and contract lengths.
3. carrier's explain other fees
4. in order to have a good churn and lifetime revenue per user you need to cater and "hug" all subscribers. customer care is what attracks customers to that provider.
very obvious. if they dont want to keep their customers they wouldnt care.
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1. It would be on the man's contract.. I bet that his contract says something about M-Mode rather than a data plan...
2. I am positive that on the contract it says how long he signed for.
3. I am sure he knows how much his monthly services are, and I am sure that if he had insurance or text plan it was also on the contract.
4. I understand that, which is why I HATE self-help options. Issues occur because during the order process someone that does not do it everyday they miss things.
Very obvious that this man may have missed something.
2. I am positive that on the contract it says how long he signed for.
3. I am sure he knows how much his monthly services are, and I am sure that if he had insurance or text plan it was also on the contract.
4. I understand that, which is why I HATE self-help options. Issues occur because during the order process someone that does not do it everyday they miss things.
Very obvious that this man may have missed something.
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so my question is why is the company responsible for an assumption? That is my whole point...
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i already explained it to you. read the posts then if you have any questions then ask.
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But it was an assumption... No one can be right when you assume that something is there... The customer should have questioned it and the company should have offered it.
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the customer also needs to take responsibility for something he should have been sure that he had before using it.
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no, a company always tells the customer whats on their plans. always. unless its from cingular or att wireless where they could care less.
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and I have no doubt that the guy in the article was told in some form what is on his plan. it's his own responsibility to listen and be aware of it. The guy wasn't paying attention and has to pay for that.
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i dont think so... its not his fault. he assumed it would have it. its not his fault.
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I believe it is utterly silly to think that anyone is responsible for one person's assumption, except the person that made that assumption.
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ballderdash said:
I believe it is utterly silly to think that anyone is responsible for one person's assumption, except the person that made that assumption.
nextel18 said:
yea, thats true.
So if you accept this statement of mine, then why do you continue to argue that AT&T Wireless is responsible for that one man's assumption? Consider the things that have come to light since this thread began. two months prior to the $9,000 bill, the customer had a much smaller bill that was for basically the same thing, and when he called about that bill, the customer was told, then and there, what was going on and what his plan had. The customer chose to stay with what he had, app...
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i said its true, doesnt mean i 100 percent accept it. i still say that att wireless is responsible and they are. this guy is a pro and i would belive him. sorry.
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It is also the customers responsibilty to know... And it would have been on his contract that the unlimited data plan was not there. So we did tell him
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you didnt tell him anything, the carrier didnt either. it was the provider's responsibility to tell the customer of what they have. its that simple. no carrier i know, that actually wants to keep their customers, doesnt explain to the customer about what they have. oh wait cingular and att wireless doesnt explain.
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No one was there to explain... Did he buy it in a store? Did he buy it over the phone? No, he purchased it online, where there is no one to coddle him and hold his hand through the process. This is why I NEVER suggest that anyone buy anything online, because issues come up. There was probably the option, but like most people he just clicked away and now he is stuck with a $9000 bill.
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yea, broken record again. no one was there to explain it? hello it says things online when you buy things. you do understand that right?
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Yeah, and a lot of people just click click click, and don't pay attention sometimes... Which is why I say that I don't like self-help options.
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they dont just click click click.. maybe they read through some of the terms, but not when it comes to rate plans. i got my stuff online and i read it. (not the terms etc.. situation, but the rate plans i did)
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Right but he never chose one... There wer many data plan available... Okay you want an analogy that might make sense... I go to Nextel and get a phone and the phone has push to talk in it, but I never sign up for that option, then I get a bill for using an isane amount of it. Is that a better analogy for you?
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Maybe that's because you don't understand most things on here that I explain. It does that make them wrong just because you don't understand.
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i understand perfectly, again.
1. he bought that phone.
2. he thought it was a data plan that was required
3. later found out that it wasnt.
4. was charged.
5. wasnt explained.
6. customer care was terrible
i understand perfectly.
1. he bought that phone.
2. he thought it was a data plan that was required
3. later found out that it wasnt.
4. was charged.
5. wasnt explained.
6. customer care was terrible
i understand perfectly.
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nextel18 said:
i understand perfectly, again.
1. he bought that phone.
2. he thought it was a data plan that was required
3. later found out that it wasnt.
4. was charged.
5. wasnt explained.
6. customer care was terrible
i understand perfectly.
Since when does someone thinking something automatically make them right? See that is where you are wrong and where this gentleman is wrong. Was charged because, get this, he used the service. the explantion of the bill came after he realized he never added the feature... I Don't see how the customer care was terrible when he made the mistake.
I understand it perfectly. Thank you come again.
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whats up with you saying thank you come again? lol... is that what you try to say when cingular ex customers leave? lol thank you pleeease come again becuase i need your commission. lol
with that person's resume' i would belive him.
its the customer cares and web sales/tele sales problem for not explaning it right to him.
with that person's resume' i would belive him.
its the customer cares and web sales/tele sales problem for not explaning it right to him.
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You would believe anything that is not in Cingular's favor. And maybe I should say thank you, try again.. Because nothing that you have said has changed my opinion of the situation. As for the commission, don't really need it, as you and I have been through already.
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hahhaha. no i wouldnt. i would belive things THATS COMMON SENSE. this is. its cingular's well att's fault. you have no opinion on anything with this company becuase your bias.
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No I jsut realize that sometimes it is user error... And with the comment about me being biased, you are as well... I realize that the man has a good "resume" with cell phones, but everyone makes mistakes. My thing is that if I was not offered something and I thought I was going to use it I would call in and order it. I don't understand how people can think the way that this man did... I NEVER assume that I have something unless I see it in writing, which this man did not... My guess is that he was not offered it because he ordered his phone after they stopped requiring it, and that he was not aware of that, but it is still not the responsibility to "spoon-feed" those kinda of things to a customer. That is like saying that a customer gets...
(continues)
(continues)
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again, its the provider's fault. thats it. att wireless was sued alot for these problems. its att wireless' fault. that simple.
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It is not that simple... If you were such a business whiz you would know that. 🙄
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its that simple. i am in business and i do know that. its that simple. if the customer has a valid resume' and a good case, then i would tend to belive them.
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jramossteel said:
Sometimes. I just think that there is more to this.
This thread has gone on WAYYYYY TOO Long. Listen jackie, all you doing is helping nextel18 carry on his attack on the copany, he's wrong but does not admit it, and plain and simple the matt was resolved, the guy paid $9000.00 for usage and everything, and he was released from his contract and service terminated.I know i dealt with this customer like month or two back, and he was previously warned over the usage charges and was given credit 1 time with "education" customer chose not to believe me or the res desk rep or heck even the MO callback so he was held accountable.
and then he was released from contract, ONLY because of the A...
(continues)
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jramossteel said:
OKay... I am sorry, he just gets under my skin... ☹️
Yeah I Know, he's a real butt munch, but look at his name it says it all, he's just needs a few steveweisers and couple of stunners, anyone wanna help give a "Oh Hell Yeah!! 😈 "
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There you go... I am all about the "Peoples' Champ" we can give him the Peoples' elbow! Or the Pedigree! Or wait, how about the Worm, or the the tombstone piledriver... Okay, now I am showing my tom-boy side... I am gonna stop now 🤭
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jramossteel said:
There you go... I am all about the "Peoples' Champ" we can give him the Peoples' elbow! Or the Pedigree! Or wait, how about the Worm, or the the tombstone piledriver... Okay, now I am showing my tom-boy side... I am gonna stop now 🤭
Thats ok i like wrestling with women, its more "interesting 😁 😁 😁 😁 "
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I have been watching that stuff since I was little... I can remeber being like 8 years old and going to the CoreStates Arena and watching WWF- Hogan vs Andre the Giant... Those were the good ole days
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i dont think so. if a customer complains to me that his/her phone is bad i would take that into consideration and investigate into it. its that simple. you want to keep all your customers happy or else they will leave you quite quickly. if you had in your restaraunt a customer with food in their chilli or something then you would belive them. (its obvious) it happens all the time.
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You are just like that customer.
Your both asses because you both assume!
1. he bought that phone.
2. he thought it was a data plan that was required
It doesn't say that. It says that he found out it was once required but ATTWS dropped that requirement. If it was required when he ordered the phone online then he would of had to select a data plan option and he would see on his bill that data plan.
3. later found out that it wasnt.
He knew the entire time since his bill never stated that he had a data plan and he never once selected a data plan for it!
4. was charged.
He used the service. He gets charged. Not rocket science
5. wasnt explained.
How do you know? Obviously it was since the customer has a PD...
(continues)
Your both asses because you both assume!
1. he bought that phone.
2. he thought it was a data plan that was required
It doesn't say that. It says that he found out it was once required but ATTWS dropped that requirement. If it was required when he ordered the phone online then he would of had to select a data plan option and he would see on his bill that data plan.
3. later found out that it wasnt.
He knew the entire time since his bill never stated that he had a data plan and he never once selected a data plan for it!
4. was charged.
He used the service. He gets charged. Not rocket science
5. wasnt explained.
How do you know? Obviously it was since the customer has a PD...
(continues)
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not at all. customer care is terrible. it should have been explained to him about it. before he got it and after he got it.
simple. it wasnt his fault.
hey all he can do is let it go to collection and not pay for it.
simple. it wasnt his fault.
hey all he can do is let it go to collection and not pay for it.
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We can't explain it to him if he doesn't call in.
He ordered it on the web. All the info is there. But most likely he is like everyone I know and just skip over those parts (I'm like this myself. I never read the crap. Just click the I understand/I agree button)
Plus with his PDA I'm sure he called in about that or went to the store since he RESEARCHED data plans and found pay per use to be best for him with his PDA. The fact that he made that deciesion for his PDA proves that he was knowlegdable about data usage.
He just didn't realize that having his phone check his e-mail every 15 mins (A feature on his phone he would of had to activate Himself!) and having it conected to his laptop would use so much data.
It was his ch...
(continues)
He ordered it on the web. All the info is there. But most likely he is like everyone I know and just skip over those parts (I'm like this myself. I never read the crap. Just click the I understand/I agree button)
Plus with his PDA I'm sure he called in about that or went to the store since he RESEARCHED data plans and found pay per use to be best for him with his PDA. The fact that he made that deciesion for his PDA proves that he was knowlegdable about data usage.
He just didn't realize that having his phone check his e-mail every 15 mins (A feature on his phone he would of had to activate Himself!) and having it conected to his laptop would use so much data.
It was his ch...
(continues)
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it was att not cingular. but it was att wireless' fault.
it wasnt a pda it was a smartphone. (just fyi)
it wasnt a pda it was a smartphone. (just fyi)
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nextel18 said:
it was att not cingular. but it was att wireless' fault.
it wasnt a pda it was a smartphone. (just fyi)
ATTWS yes but the bill did come from Cingular 🙂
And I know it was a smart phone
But its the customers fault not ours,
When the customer ordered the phone online it would of should him all available features for him to chose from including data plans! It would of showed him the rates and everything. For him to complete the order he would of either and to select an option and add to cart or continue with out add ons.
There is no misinformation. There is no lack on ATTWS part to inform the customer. We provide the options to customers. This one just choose the wrong on...
(continues)
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How so? If the website gave all options and showed all charges, which the ATTWS website did, and if the cust did not pick a data plan and then still chose to use the data service.... How is that ATTWS fault?
What did ATTWS do wrong?
What did ATTWS do wrong?
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and on AT&T Wireless/Cingular you are provisioned for data usage on wireless plans (unless you request otherwise), though unless you also decide proactively to get a data plan (or someone decides to sell one to you), then you get high rates for data usage.
and this isn't a blackberry anyway. this is a GSM phone, and most GSM phones can access data online in some form.
and this isn't a blackberry anyway. this is a GSM phone, and most GSM phones can access data online in some form.
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I would not assume anything of the sort. And most people know what happens when you start assuming things...
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lol.. hahah. does it involve a "bum" lol... but seriously. it says that att users who get that phone NEEDS or did need a data plan. it says it in the article.
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Yeah, they did need. DID need, simply because the phone does DOES have alot of data capability. They previously had made a business decision that made it necessary to have a data plan with this device. Obviously, they reversed that decision based on loads of customer feedback regarding that data plan requirement, ie, people didn't like it.
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right, but it said that it was needed. then it was taken off. he didnt ask it to be taken off.
1. he got the pda, assumed it was unlmited data
2. they changed it.
1. he got the pda, assumed it was unlmited data
2. they changed it.
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It was not needed on his PDA, and removed from his plan for that PDA, not his Smartphone.
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"He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
this has to do with the smartphone.
i mean its clear black and white.
LATER DISCOVERED
earlier= didnt know, thought it was included with a data plan
after= discovered it didnt, removed.
i am not going to explain myself over and over and over again.
this has to do with the smartphone.
i mean its clear black and white.
LATER DISCOVERED
earlier= didnt know, thought it was included with a data plan
after= discovered it didnt, removed.
i am not going to explain myself over and over and over again.
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Honestly I think that the problem is that the man was not thorough in what he did. That is just my opinion. I mean he ordered a device and ASS-U-MEd that it came with a data plan BUT never checked to make sure that it was there. If I was getting a device like that I would have definitely called in and made sure that I had the plan before assuming things... Human error is a pain in the butt.
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he got the smartphone and (apparently) assumed it came with a discounted data plan. it never said that he had a data plan for his smt5600 and then it was removed. it said that he proactively removed the data plan for his blackberry, which really has little or nothing to do with his smt5600, which is the device that led to his humongous charges.
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i am not goign to repeat myself, so this convo is over. if you didnt get it, i guess that is too bad. time to move on.
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Nothing can be taken off without consent of the customer, so nothing was taken off without his consent.
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yea, i doubt that. knowing att wireless they did whatever they wanted. by the way att wireless was sued for that terrible billing practices, but you wouldnt knwo that.
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Normally that means billing someone for something that they didn't ask for... Not the other way around.
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THE BOX said:
explain nothing there is a box on the data management page and it says check this box to receive your email every 15 min . very self explanatory he like most customers don't read what they are doing
As I find with alot of customers, they will use their phones without ever cracking open the user manual. They have no idea how to save numbers to the sim card or set the phone's clock. Some customers don't even know where the power button on their phones are. Others don't know what the red phone key does. Granted, this does not apply to all customers, but it does amaze me the basic functions that people can't do on their phones.
So, it does not surprise me about this story. It looks like he ...
(continues)
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nextel18 said:
it should have been explained to him through CS
Did we miss something? Did he not order the phone online? Where did he even contact customer service regarding his phone before use?
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yea, he got it online. "Because he ordered the phone online from AT&T, Etsekson wasn't offered a data plan. " but so what. doesnt it say somewhere on the web site under his purchase what he got as a rate plan and how much it charges? etc..?
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If it was a new activation online with a new line, then of course it would tell him what his plan has. if it was a phone purchased for a current plan, then not necessarily, but that information would have been available there. unfortunately, in this case, the problem wasn't the plan, it was the customer's lack of understanding of what his phone could do, and his unpreparedness for those capabilities.
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Either way this seems as if it is a double edged sword... He did not know what he was doing and you feel as if someone did not do their job... Honestly I feel that the customer knew what he was doing just not the the extent that he did it, but that is just me.
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"SEATTLE - Seattle businessman Don Etsekson has his life wired
A customer of AT&T Wireless for more than 10 years, Etsekson pays for five phones for himself and his family. He uses a PDA phone and the smart phone
Etsekson had a data plan for one of his other phones, the PDA phone, but he dropped it because he never dialed in to synch his computer."
looks like someone who knows what he was doing.
A customer of AT&T Wireless for more than 10 years, Etsekson pays for five phones for himself and his family. He uses a PDA phone and the smart phone
Etsekson had a data plan for one of his other phones, the PDA phone, but he dropped it because he never dialed in to synch his computer."
looks like someone who knows what he was doing.
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it looks to me like he dropped the data plan for one device and didn't think to get it for the other device. that sounds to me like somebody who didn't know what he was doing.
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yeah, but that doesn't mean he can't make a mistake, as he apparently did.
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of course he can, people often do, however, with his resume' and with his idea of pda phones and plans and how they work, he would know.
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dude, if that were the case, then we would have to require full-fledged classes for every wireless phone purchase that teach them every single feature of their phone. Sorry, that ain't feasible. that's why there is a user's manual. If he had specific questions, and if he had been more closely monitoring his usage (thereby having information on which to base said questions), then we would have been happy to answer them. I'm sorry that some of the reps he spoke to when he did finally ask questions weren't all that knowledgable, but for the most part, our reps have the resources they need to find out what is going on.
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you dont have to be so defensive my friend.
by the way, its the CS and web's fault for not showing him, if it didnt or did, about the data plan or lack of he had. or maybe when he called up CS they would actually tell him something. read the whole article.
by the way, its the CS and web's fault for not showing him, if it didnt or did, about the data plan or lack of he had. or maybe when he called up CS they would actually tell him something. read the whole article.
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🙄 Don't you miss the good ole days when you used a phone to 😲 talk to people?
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nextel18 said:
but maybe he did. maybe something was wrong? but 20mb of email or whatever in one day? thats pathetic.
my oldest e-mail account routinely gets anywhere from 10-50 megs of e-mail a day. but the likely situation here is that those 20 megs were not just e-mail. when his smt was tethered to his computer that day, he probably was also surfing the internet and ignorant of the fact that the data was coming through his phone. It's very easy to get to 20 megs downloaded purely from surfing the net. even back when I was on dialup, I would routinely find that I had 20 or more megs of data that had come in through my modem after only an hour or 2 online, often more.
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nextel18 said:
he said 20 mgs from email. not from others.
okay, but that still does not sound abnormal to me.
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i mean 20 mhs via email. i mean i get 200 plus mail a day and its not 20mgs. thats very wierd.
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It all depends on the email's content.
Also, keep in mind, merely checking for new email causes data usage. He's got the phone set to check email at least 96 times a day. That's gonna rack up some data usage. Plus, downloading all the emails.
20 mb a day is not unusual for my personal email account.
Also, keep in mind, merely checking for new email causes data usage. He's got the phone set to check email at least 96 times a day. That's gonna rack up some data usage. Plus, downloading all the emails.
20 mb a day is not unusual for my personal email account.
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yea, thats true, but he said he didnt use 20mb per day of use.
i mean it could be possible, but if he saying it doesnt i mean you should belive the customer.
i mean it could be possible, but if he saying it doesnt i mean you should belive the customer.
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I get so many people lying to me on a daily basis, whom I frequently catch in outright lies, that I have a healthy distrust of this man's claims.
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but why would you distrust this guys claim? again, MOST PEOPLE care about PRICES!!!!
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yes, people care about prices and charges so much that in many cases, they do and say some pretty interesting things in an attempt to avoid paying these prices and charges. the necessary information was available to this man, it was his responsibility to learn it.
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oh come on now. it would say on the thing how much it would cost. come on now.
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yes, it would say how much it would cost, but he apparently was ignorant of the situation.
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no, he wasnt. come on now. i bet he thought that he had unlmited. dont be that clueless my friend. if it was a data plan they would make ssure that it would meeting their needs.
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He said in the article that he had no data plan, however he was using data features. 🙄 Why are you even proposing the arguement that he thought he had a plan that allowed unlimited data use?
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it says "Because he ordered the phone online from AT&T, Etsekson wasn't offered a data plan. He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
maybe he thought that he could get it when he called in or what not.
maybe he thought that he could get it when he called in or what not.
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i guess not, but the thing is, he probably thought it was automatically enabled becuase all pda's have to have a data plan on them. just becuase it didnt do it online, doesnt mean it wouldnt have done it automatically, no?
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nextel18 said:
i guess not, but the thing is, he probably thought it was automatically enabled becuase all pda's have to have a data plan on them. just becuase it didnt do it online, doesnt mean it wouldnt have done it automatically, no?
so basically you are saying that if he assumed that was the case, then it should have done so?
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yes. becuase all pda's and bb's need data plans. he knew that probably. so he assumed.
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Okay, a blackberry needs a blackberry plan because honestly, who is gonna by the equipment and not use the feature but a PDA phone or a smart phone YOU DO NOT HAVE TO HAVE A DATA PLAN.
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"He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
according to this you do or did.
according to this you do or did.
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"He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
later dropped it. meaning after he had it THEY DROPPED IT.
later dropped it. meaning after he had it THEY DROPPED IT.
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No. He found out later that they had dropped the requirement. Read it again.
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LATERRRR is the point.
1. he got it.
2. it was taken off.
you read it again 🙂
1. he got it.
2. it was taken off.
you read it again 🙂
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The plan was on his PDA, not his Smartphone. YOU read it again.
I'm outta here. See you Monday.
I'm outta here. See you Monday.
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nextel18 said:
yes. becuase all pda's and bb's need data plans. he knew that probably. so he assumed.
so basically, if I assume that because my newly purchased lamp requires electricity to run, as all lamps to, that it would come with the electricity plan to run it?
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Why because it is the truth? The man assumed something he should have never assumed.
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he should have. it said he would need data plan so he did. he knew that. but he didnt see that he was offered one, so he thought he did.
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Okay, with that theory then, because I see that my cable offer did not offer me HBO, I should assume I have it then? No, I would need to request it... Especially if it means additional money per month on a bill.
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oh thats pathetic. thats not a requirement from the cable companies. you arent staying in that theory. you are saying something way differnt.
if he thought he had unlmited thats what he thought. since it was required he thought he had it.
if he thought he had unlmited thats what he thought. since it was required he thought he had it.
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unlimited data has never been required for these devices. it simply used to be available. at one point, a data plan of some sort was required, but the plan was eventually not required any more. the plan became simply an option that a person can have to reduce costs of data. kind of like international long distance calls. you can make the calls without having the special plan, but if you get the plan, then those calls are a hell of a lot cheaper.
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yea, your not getting it i guess.
last time for you..
1. the data plan was required
2. he got it.
3. it was not required any more BUT AT A LATER POINT HE DISCOVERD IT.
if you dont get that its ok, but i wont explain it again.
last time for you..
1. the data plan was required
2. he got it.
3. it was not required any more BUT AT A LATER POINT HE DISCOVERD IT.
if you dont get that its ok, but i wont explain it again.
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He did not get it because if he did he would not have those charges... I guess you are not getting it. If you don't get it that's okay, but I won't explain it again.
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That's fine.. that's your opinion, no one said that your opinion had to be correct. 🙄
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That's the crux of the arguement.
A data plan was not required nor offered at the time of purchase. ATTWS had already removed that requirement from policy.
A data plan was not required nor offered at the time of purchase. ATTWS had already removed that requirement from policy.
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Unlimited was NEVER required, just a data plan was required, which means he would have had a choice... Since he never CHOSE anything, that is no one's fault but his own.
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no its their fault. should have explained to him. thats terrible web sales or customer care.
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Web sales on the upgrade, correct. If he was such an informed customer and knew exactly what he was doing, why did he not double check if he had it. I think it is user negligence on his part.
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I would realize that I am wrong and Deal with it... Be unhappy but deal with it.
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If the data plan was not required at the time he ordered, nothing on the website would have said that it was required. Apparently, he thought wrong.
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No they do not... You can get a TREO and not get the Data plan, not suggested but you can. It is first and fore-most a phone as well remember.
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of course you do. lol. att said you need to get the data plan. (read the article)
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OK, now we are getting into a circular arguement. You say he thought that the phone came with an unlimited data plan, or that he should have assumed that based on what was on the website.
There is no reason to assume that he would get a data plan if none was offered.
There is no reason to assume that he would get a data plan if none was offered.
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he should have assumed it, becuase att said that it comes with a data plan. then they took it off. (but it was understood to have one) (read the thing again)
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they never said it came with it, they required it previously but there were still choices.
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they required it. meaning would come with it. if you order a bb now you have to get the data plan.
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Required- meaning past... Do you know what day this man got his phone... No. Do you know what day they stopped requiring the choice of the data plan to get the device? No. So how are you so sure that it was required at the time? You are not. Thank you come again
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thank you come again? lol how stupid
1. he got the phone. it didnt offer a data plan.
2. he thought it did.
3. he LATER THOUGHT (meaning later on ) that it wasnt required.
4. he was charged. he again thought it was still on his plan.
it said that it was lol.... oh come on.. you cant be that clueless.
1. he got the phone. it didnt offer a data plan.
2. he thought it did.
3. he LATER THOUGHT (meaning later on ) that it wasnt required.
4. he was charged. he again thought it was still on his plan.
it said that it was lol.... oh come on.. you cant be that clueless.
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if that was the case, then why didn't he call in to get a plan? I think the guy just didn't pay attention to what he was doing.
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But, he decided to use the data features withouth calling into care first.
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Yeah but his contract would have stated that and when it didn't why not call as ask why?
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maybe again, he thought it was a requirement becuase most of the time it is. actually all pda's HAVE to have data plans. so he thought that?
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Yes BUT when it was not on the order or the contract sent to him, why not call and question it, is my idea... I get people that come in my store all the time... I wanted text messaging, why do I have this $40 in charges for it? Well did you look at your contract, did it say you had it?
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yea, thats true. but again, he thought it was already on the bill under "unlimited". when you order a pda or blackberry from nextel or whoever YOU HAVE TO GET THE DATA PLAN!! thats the point. he probably thought the same, but it would show up on his bill as unlmited. who knows.
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nextel18 said:
when you order a pda or blackberry from nextel or whoever YOU HAVE TO GET THE DATA PLAN!!
bear in mind, howeve,r that this was not a pda or a blackberry. it was an audiovox smt5600 smartphone. it is a phone that happens to have some features in common with pdas.
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but i didnt like htis.. "Because he ordered the phone online from AT&T, Etsekson wasn't offered a data plan. He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
"He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
^^ that one.
"He later discovered that AT&T had recently dropped a requirement that people who buy his specific phone also buy a data plan."
^^ that one.
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No you don't... That is my point... And if his bill said unlimited he would have been credited... He knows he is in the wrong, but who wants to pay a $9000 cell phone bill, so we'll get the media involved. Right?
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mamosley said:
nope, pay per use is provisioned automatically, you have to ask to have it blocked.
You can't.you have to remember this is a "former attws blue" service, and you can't there are only 2 choices, you pay monthly fee for a block of kb's, or you pay nothing for a monthly fee, and get charged on a pay per usage basis.You can block it on the orange side, but not the blue side, you can edit the settings on the phone/pda, but our sytems routinely send out programming updates to the phones, and those settings are placed back on them, you can only not have them on the orange side.
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Don't you also have to update the phone or PDA with your own personal email settings for it to be downloading automatically every fifteen minutes? Maybe there's an automatic sync with outlook express or something, but otherwise you have to set it up yourself.
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nextel18 said:
but he said he used 20 megs of data in one day. that is kinda impossible though. no? actually you can connect the phone to your laptop and it will just use the data plan or mins that you have. (it wont be more. well thats for nextel, not sure about cingular)
I Actually talked to this guy, 2 things 1 if you read article he got a PDA device and A SMART PHONE, he would switch them out ANY PDA device eats KB's like candy, since they have access to both WAP sites, and HTML sites, and those things uses massive kb's plus the second thing is he thought hecould play the system and lost.
He tethered his phone and PDA to his PC's and Laptop doing data transfer tethering, and he figured he would not ...
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Good I just wish that info would be released to show he was responsible for the charges because I guarentee this is going to start an epic of people who "didn't know"
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Ok, half that story is a crock of b.s. You could not buy that phone from ATT thru any channel without a data plan. Att looked at 'smart phones' and pda's as data devices firs, phones second. What the hell does the phone being connected to the computer via usb cable have anything to do with his data usage? What, he didnt have an internet connection on his computer and used the phone as a modem? He didn't notice the emails on the phone? It shows you the size of files in the inbox, that should have tipped him off also. I guess keeping the data plan would have been worth it after all, the smt5600 IS a datacentric device with some phone functionality.
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i dont know. i just wanted to put it becuase its interesting and kinda funny.
why does everyone say its bs etc.. if its a story about their company or them but if its about other carriers they say hahahahha thats true 100 percent etc.. ? i dont get it.
why does everyone say its bs etc.. if its a story about their company or them but if its about other carriers they say hahahahha thats true 100 percent etc.. ? i dont get it.
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I'm not worried about other carriers, the only other carrier I've had experiance with is Primeco. I do know ATTWS policy and procedure, having the smt5600 with out a data plan wouldnt happen. The only way is if he bought the phone retail, and put his sim from another phone in it and not give ATT the imei for the smt.
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Actually, ATT had stopped viewing the smt as a datacentric device (along with the Moto MPX-220) and allowed people to start getting them with voice plans first instead of data plans. This was done in order to match the Cingular policy regarding that type of device.
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Also, if the customer had an mmode plan, he would have been severely charged for tethering usage because it states in those plans that they were not intended for use as tethering plans.
copied directly from the plan description for the $24.99 AT&T Wireless Unlimited Mobile Handset plan.
Out-of-bucket charges are incurred if the customer tethers to a laptop/PDA or uses their SIM in a modem card.
copied directly from the plan description for the $24.99 AT&T Wireless Unlimited Mobile Handset plan.
Out-of-bucket charges are incurred if the customer tethers to a laptop/PDA or uses their SIM in a modem card.
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yes this story is very interesting ... you have a customer who went online and purchased a device that was advertised for it's data capabilities, I work with the former AWS and the SMT 5600 is something that was introduced with some fanfare, I saw the website when it first came out and featured prominently in all advertisements is the device's outlook express, windows software, data capabilites and the fact it combines the features of a PDA in a wireless phone. The article says the guy has 5 other phones, had a PDA and lives the "wired" lifestyle. The article seems to imply that AWS was to blame for the customer failing to research, not reading the material provided with the phone, and for not paying attention to his own behaviour. The custo...
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Something I would like to add is that everybody always says the company should tell the custoemrs what features/capabilities their phone has. Have you ever acually read a user manual. If every time we sold a phone we covered every functionality of that device we would spend hours upon hours reviewing phone capabilities. I've worked for AT&T customer care for over 3 years and can't think of one GSM phone that I can list off every capabiity without actually looking for it. I agree customers should be advised of roaming areas, add min rate, data usage rate, TM rate but sales can't go through the phone and show the customer every possible way they may incur additional charges. Certain answers can only be found through the right questions.
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I agree with what you say 100%. But like most things in this society nowadays, no one is accountable for their actions. It's always "someone elses" fault. 🙄
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😲 I can't believe AWS ate those charges. The fellow in the article is not one of your "run of the mill" customers, he bought a data device because he knew what it could do. As with ALL other products on the market, the investigation of features and properties associated with the purchased product is up to the customer to find; so they may gather the info and make the best decision to purchase the product that will best suit their needs. This guy had specific needs, and he bought the fone to fulfill his data requirements. So his argument would have been, "I bought this highly expensive piece of equipment, used it for all my email and data downloads, and had no idea what it could do. AWS owes me money." That's where the BS comes in.
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Yup, and technically, Cingular ate those charges. Im going to assume its for publicity reasons because these charges are cleary the customers responsibility. There is no way they would automatically put on a date plan without giving him the option to choose one because how are we to say what amount of data he is going to need and how much he is willing to pay for it. It was HIS own negligance that got him the bill and he should have paid it.
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This is what pisses me off about things... If you get the media involved in it you get whatever you want... Obviously this guy had a "Brain fart" and did not sign up for the data plan, so he racks up a $9000 bill and we have to eat it. I just don't get it. I understand that it is bad publicity to not do it but come on, there needs to be a point where a company makes the consumer liable for their own mistakes. 🙄
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jramossteel said:
This is what pisses me off about things... If you get the media involved in it you get whatever you want... Obviously this guy had a "Brain fart" and did not sign up for the data plan, so he racks up a $9000 bill and we have to eat it. I just don't get it. I understand that it is bad publicity to not do it but come on, there needs to be a point where a company makes the consumer liable for their own mistakes. 🙄
The Company DID NOT EAT THE MONEY, thats the point, he was credited previously, so he never got it CREDITED TO HIM AT ALL.What did happen was that he was released from his contract, with no ETF, he was on auto pay from with his CREDIT CARD,so we had already gotten paid for i...
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how is it fair that he should have to pay the full amount when it was due to phone issues 😢
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smarty pants said:
how is it fair that he should have to pay the full amount when it was due to phone issues 😢
If the issue were that the phone had been malfunctioning, then I could see where you are coming from. In this case, though, it wasn't that the phone was malfunctioning, it was that the guy was ignorant of what he was actually doing, so yes, that is absolutely fair.
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But what Cingular DOES have to eat is the bad publicity that this story is going to cause. I read your previous post, austin, where the customer WAS previously credited and educated and decided to ignore the recommendation. It's too bad that a company can't fight back and give the REAL story, otherwise, the customer can (and probably would) sue for slander.
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LilShorty said:
But what Cingular DOES have to eat is the bad publicity that this story is going to cause. I read your previous post, austin, where the customer WAS previously credited and educated and decided to ignore the recommendation. It's too bad that a company can't fight back and give the REAL story, otherwise, the customer can (and probably would) sue for slander.
I hope to god he does sue, because, its all time stamped by different reps at different times in different centers on how he was educated on "multiple" occasions, and we even got him on recording turning down the data packages, and he refuses to believe that he gets charged kb's for tethering, deapite being senty out collateral info an...
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yea, you make sense.
so now, if you were the customer what would you do to try to get the credit back or prevent this from happening again?
so now, if you were the customer what would you do to try to get the credit back or prevent this from happening again?
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maybe he thought that there was a package on there?
ok i will ask the question again.
if you were customer care or if you had a web site to explain the product and data services, what would you say?
ok i will ask the question again.
if you were customer care or if you had a web site to explain the product and data services, what would you say?
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I would say "Cingular is not responsible for charges incurred due to customer stupidity!"
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his resume? I've spoken with people w/PHd's who couldn't chagne the ringtone on their phone, his resume has nothing to do with it, more than likely like other people have stated he was trying to get something for free, skirt the system, and then when he got busted he played the "oh, i didnt know, why did this happen?" not trying to be cynical, but I see things like this every day..... 😛
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judging by his resume/experience of pda phones, it just reinforces the idea that he was trying to get around the system, if he had pda's previously he would know what to expect, what packages were needed, what charges were, etc., he can tell whatever story he wants to the media, they have no way of knowing whether he just got busted for trying to get something for free or not,
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so why didnt he do this "scheme" before with his other pda phones and blackberry phones?
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Because you can't on a Blackberry. And maybe he did not think of it then because it was required then and it wasn't when he got his smartphone.
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it was required then and it wasnt? lol... it was required. then later he found out it wasnt after att took it off.
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just to clarify, AT&T Wireless took off the requirement that a plan be taken when the device was purchased. they never took off any data plan.
and AT&T Wireless has always handled blackberries differnetly than other devices. blackberries have special plans unique to them that only they can have, and that technically are required to use blackberries, not that it stops some people from moving sim cards from another device into their blackberry sometimes.
and AT&T Wireless has always handled blackberries differnetly than other devices. blackberries have special plans unique to them that only they can have, and that technically are required to use blackberries, not that it stops some people from moving sim cards from another device into their blackberry sometimes.
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well he later found out that the requirement was taken off. he didnt find out till AFTER.
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That still means nothing when you don't know how to use the features properly... He knew what he was doing, and just did not think that he was being charged until the bill came in... Still his fault.
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not his fault at all. he already was "wired" and he knew what he was doing.
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nextel18 said:
not his fault at all. he already was "wired" and he knew what he was doing.
Let me present 2 theories, then:
1) he did, as you believe, know what he was doing. if that was the case, then he knew his phone could do what it did and knew he would be charged and how much he would be charged, then apparently decided to try to snake his way out of the charge by going to the media about it.
2) he did not actually know what he was doing. if this is the case, then he failed to learn what his phone could do, and he probably failed to find out what his plan did and did not do. both of those things are entirely his responsibility. the guy is no baby, he is a full-grown adult, and fully responsibl...
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Do you not understand that human error is bound to catch up with you.. the man made a mistake...
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no i dont understand. remember? i have a thick skull according to you. he didnt make any mistake. its the carrier's fault.
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And why is that pathetic... You seem to want to put the blame anywhere other then where it belongs, and you think that I am pathetic... Shows what you know 🙄
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att wireless' here is to blame. no one else. they didnt explain it right to him and maybe it wasnt explained right online. have you ever thought of that? i know plenty, my friend. especially if you want to KEEP your subscribers happy.
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Here is an update on the story today, due to Publicity from the article, the Regional Director for the Western Region, re-rated the guys account today, they gave him a re-rate as if he had the $79.99 unlimited mobile internet package for march and april, which basically means they charged him $160.00 and credited him a little over $8600.00 dollars, they put him back under contract, and then after re-rating him he refused to take a data package, so if he continues to do it, he will be on the hook again.
And the according to the regional director, they told him that they were validf,but for "customer relations" they would re-rate him ,and then the guy acted like the company was in the wrong and the guy even had the nerer to say if it happen...
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And the according to the regional director, they told him that they were validf,but for "customer relations" they would re-rate him ,and then the guy acted like the company was in the wrong and the guy even had the nerer to say if it happen...
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"Regional Director for the Western Region, re-rated the guys account today, they gave him a re-rate as if he had the $79.99 unlimited mobile internet package for march and april, which basically means they charged him $160.00 and credited him a little over $8600.00 dollars"
yea, i figured.
"That punk derserves a punch in they eye, and the company should have waffles like that.Thats just makes customers assume know responsiibility for anything, and teaches them you whine loud enough they will give you what you want to shut you up.I'm so pissed at my company right now"
that shows that customers are more or less always right.
yea, i figured.
"That punk derserves a punch in they eye, and the company should have waffles like that.Thats just makes customers assume know responsiibility for anything, and teaches them you whine loud enough they will give you what you want to shut you up.I'm so pissed at my company right now"
that shows that customers are more or less always right.
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No just the whiny ones that get the media involved, because even at that they offered him the unlimited data plan for $79.99 and he is still whining that he should not have to pay... I don't understand, does he think that he can rack up a $9000 bill every month and never have to pay for what he uses... The company is not AT&T anymore... It won't happen on the Cingular side.
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jramossteel said:
No just the whiny ones that get the media involved, because even at that they offered him the unlimited data plan for $79.99 and he is still whining that he should not have to pay... I don't understand, does he think that he can rack up a $9000 bill every month and never have to pay for what he uses... The company is not AT&T anymore... It won't happen on the Cingular side.
Oh yeah, he turned it down so they just re-rated him like he ahd it, and he refused to let them put it on, he feels that that credited twice already that he will get credited anuytime it happens.
I agree with you Jackie, the only problem was it was the Regional Director for Cingular Western Region that did the re-r...
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But it stated that the credit will not be reissued and will null and void if he does not take the plan... So that is his bad. Just my opinion.
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jramossteel said:
But it stated that the credit will not be reissued and will null and void if he does not take the plan... So that is his bad. Just my opinion.
Totally, and he almost stroked out when i told i saw he used like 60 Megs at 3 cents per kb, almost $2000.00, worth.Damn that was fun to tell him 😈 😈 😈
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no, its not. it makes sense. as i was right, he assumed that he had it and that att wireless made a mistake. by the way they were sued for that problem too. (not for that exactly but for other billing practices)
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nextel18 said:
no, its not. it makes sense. as i was right, he assumed that he had it and that att wireless made a mistake. by the way they were sued for that problem too. (not for that exactly but for other billing practices)
No, actually nextel you are wrong, you never talked to him, i did.So first of all ,don't assume anything because you are just being an a$$
He knew exactly what he was doing, he thought that by tethering his phone, he could use massive amounts of data, without having to pay for it, he knew, he point blank told them that, but he also basiclly said, well you won't help me, and the reason they wouldn't was that customers had a bad habit of going over lots of extras like minute usage, kb...
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i was right. i said that it was the provider's fault and he should get money back. according to you he did. that simple. you know him personally? lol tell him i say hi, this time text him so he gets charged. oh by the way you told me earlier that he got an unlmited plan. no?
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nextel18 said:
"Regional Director for the Western Region, re-rated the guys account today, they gave him a re-rate as if he had the $79.99 unlimited mobile internet package for march and april, which basically means they charged him $160.00 and credited him a little over $8600.00 dollars"
yea, i figured.
"That punk derserves a punch in they eye, and the company should have waffled like that.Thats just makes customers assume no responsiibility for anything, and teaches them you whine loud enough they will give you what you want to shut you up.I'm so pissed at my company right now"
that shows that customers are more or less always right.
you acutally had that a thought, well let mark that historic ...
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the point is, i gave my opinion, and i was right. so he can move to another company, not a big deal.
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nextel18 said:
the point is, i gave my opinion, and i was right. so he can move to another company, not a big deal.
Actually he can't but i hope he does leave, the re-rate was based on keeping his "ATT legacy service for the next 2 years.he was told that if he leaves before his 2 years are up, we take it all back, all $8600.00, and thanks to him leaving in the western region, he is not allowed to migrate to "orange till his contract has been 90% fuffilled, 21 out of 24 months ust be fuffiled otherwise he can't migrate.
Igf he cancels or ports out to a different company all the credit gets debited back.He had to agree to it on the recording for legal purposes.We are not crazy, he is not gonna get credit...
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all the credit gets debited back? lol thats pathetic, but again its cingular and att wireless i actually will expect that lol... anyway, he had the final say and he was right. worst comes to worst he leaves and then it goes to collection, not a big deal. he fights it then cingular will have a bad PR on it then they settle and end it at that. it happened before with att wireless and their billing woes.
final say, he won. that simple!
final say, he won. that simple!
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austin316 said:...
Here is an update on the story today, due to Publicity from the article, the Regional Director for the Western Region, re-rated the guys account today, they gave him a re-rate as if he had the $79.99 unlimited mobile internet package for march and april, which basically means they charged him $160.00 and credited him a little over $8600.00 dollars, they put him back under contract, and then after re-rating him he refused to take a data package, so if he continues to do it, he will be on the hook again.
And the according to the regional director, they told him that they were validf,but for "customer relations" they would re-rate him ,and then the guy acted like the company was in the wrong and the guy ev
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LilShorty said:...
In all honesty, I think Cingular should not have offered to rerate him unless he agreed to be on the data plan. Period.
I hope this ends up being like a situation in the city where I live. An old woman had lived in her home for about 80 years, but the city wanted to build a Cultural Center in the area where she lived. The purchased all the property around her house. They offered to buy the propery and build her a brand new house, but she refused, and public support was behind this old woman. So, the city gave up and built AROUND her instead. Then the woman started complaining about the noise...but this time the public saw it as her own fault, since she knew what the city was planning.... If the c
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b/c it only works once, why not save it for a big bill.....im not really a pessimistic person, but i've seen sooooooo many things like this before that its hard to believe he truly didnt know, look at austin 316's post, the guy had been educated and already credited, but oh well, its like the lady who claimed she lost the winning lottery ticket, peep try anything, and half the time it works (i.e. suing McDonalds for spilling coffee on yourself 😳 )
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yea, thats very true. but with his resume' and knowledge about the pda and data plans, one would think that he is right no? just like if a cfo is very good with numbers and accounting wouldnt you belive him? i would.
ok, i cant keep talking about this for this long lol.. so we can have this chat later. i have enjoyed it however. thanks.
ok, i cant keep talking about this for this long lol.. so we can have this chat later. i have enjoyed it however. thanks.
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yea thats true. but i still stick with my gut feeling that he is right. (that customer)
well i am going now. so i will talk to you guys and you about this later. have a great day..
well i am going now. so i will talk to you guys and you about this later. have a great day..
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OK, not that I'm blaming the company or whatever, but...
The company didn't incur $9,000 worth of charges. I'd be willing to say more like $5,000, if even that much. The rest is profit. They could've easily said, look, sign this gag order, and we'll eat the profit, you pay for what you used.
Also, did it even cost the company anything for all that data usage? I'm not sure how it all works, but, once the towers are up and running, who are they paying their money to? If they own the tower, isn't it just profit?
Similar to cable companies. Once they run the line to the house, there's not much that they have to pay. Sure, maybe a bit to the networks per household, but, after that?
I understand they use that money for cus...
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The company didn't incur $9,000 worth of charges. I'd be willing to say more like $5,000, if even that much. The rest is profit. They could've easily said, look, sign this gag order, and we'll eat the profit, you pay for what you used.
Also, did it even cost the company anything for all that data usage? I'm not sure how it all works, but, once the towers are up and running, who are they paying their money to? If they own the tower, isn't it just profit?
Similar to cable companies. Once they run the line to the house, there's not much that they have to pay. Sure, maybe a bit to the networks per household, but, after that?
I understand they use that money for cus...
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you make a lot of sense, especially your first and last paragraphs.
"I have had problems where it was actually Cingular's fault and they were difficult to budge. It took a lot of calls, emails, and threats to get them to finally open their eyes when they didn't even incurr any costs for what I was claimed to have used."
this is true. that is actually why cingular and att wireless always have billing problems. they dont care for their subscribers. they cant fathem that it could be their problem not the customers. your not biased your just stating the facts and sound opinions.
"I have had problems where it was actually Cingular's fault and they were difficult to budge. It took a lot of calls, emails, and threats to get them to finally open their eyes when they didn't even incurr any costs for what I was claimed to have used."
this is true. that is actually why cingular and att wireless always have billing problems. they dont care for their subscribers. they cant fathem that it could be their problem not the customers. your not biased your just stating the facts and sound opinions.
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In their defense of the latter mistake, they were looking at M2M minutest instead of N/W minutes. The first mistake, who knows what was going on there.
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yea, i had many problems with cingular and att wireless' billing both seperately and together. its pathetic, then people on here say that oh wait its not our fault its the consumers lol.. thats why they will continue to see high churn, low lifetime revenue per user, and the highiest complaints, unless they fix this very very quickly.
always excuses.
remember customers are always 100 percent right. (cept if they dont have a good claim)
always excuses.
remember customers are always 100 percent right. (cept if they dont have a good claim)
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I'm going to have to disagree. The customer is not always 100% right. For instance, where I work, we have a gas station (I work at a grocery store). Customer claimed the pump jumped from $2 to $4. I asked her how much she had in her car before pumping and she said it was below empty. I said finish pumping, turn the car on, and let's see where it is. It was a bit under half. I didn't think it would even go that high. I have also had people say we charged their cards twice (which we cannot do) and later come to find out we didn't.
I've also had friends say their cell bills were screwed up, but again, they weren't. It was the person's fault.
I've also had friends say their cell bills were screwed up, but again, they weren't. It was the person's fault.
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i said they are right if they have a good claim. if you want to keep your customers you will do some sacrifices.
lets say someone comes into your resteraunt and then says the food is cold, are you going to 1. give him a refund. 2. give him a new plate. or 3. send him away? come on now. i mean i can understand if they have not a case, but most times they have a great case, and you just take the loss. a lot of carriers(providers), gas stations, resteraunts make a lot of money, so sometimes they are wrong and they pay for it. look at what happened with the wendys or mcds in california or something. (with the finger in the chili) why didnt the fast food chain say too bad, i dont care. well becuase they care for their customers and said yes, ...
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lets say someone comes into your resteraunt and then says the food is cold, are you going to 1. give him a refund. 2. give him a new plate. or 3. send him away? come on now. i mean i can understand if they have not a case, but most times they have a great case, and you just take the loss. a lot of carriers(providers), gas stations, resteraunts make a lot of money, so sometimes they are wrong and they pay for it. look at what happened with the wendys or mcds in california or something. (with the finger in the chili) why didnt the fast food chain say too bad, i dont care. well becuase they care for their customers and said yes, ...
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I don't remember Wendy's saying it's their fault. There's actually an investigation into it. Everyone at Wendy's and their suppliers have all of their fingers. The lady has a history of filing law suits and I think lives in the vicinity of an exotic animal owner who, just recently, had one of her animals bite her finger off.
Now, about the restaurant, I'd give them a new plate for the first time and depending on how much they ate. If they're a habitual complainer, I'd ask them to leave and never come back. Sure, keep them happy, but don't lose your business because of some dumb customer.
Now, about the restaurant, I'd give them a new plate for the first time and depending on how much they ate. If they're a habitual complainer, I'd ask them to leave and never come back. Sure, keep them happy, but don't lose your business because of some dumb customer.
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yea, i guess so. but the woman said that she wouldnt sue.
http://abcnews.go.com/US/wireStory?id=665523 »
SAN JOSE, Calif. Apr 13, 2005 — A woman who claimed she scooped up a human finger along with her chili at a Wendy's restaurant has decided not to sue the fast-food chain.
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the point is this... you do whatever is possible to treat the customer with respect, becuase word gets out that you dont care about your customer your business can suffer, just like sales have been going down for wendys in that area. (it coudl spread nationwide)
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with the resteraunt situation i would give them a new plate, and tell them to enjoy it and if there are any problems ask us. why? becuase again, without consumers your nothing, and with...
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http://abcnews.go.com/US/wireStory?id=665523 »
SAN JOSE, Calif. Apr 13, 2005 — A woman who claimed she scooped up a human finger along with her chili at a Wendy's restaurant has decided not to sue the fast-food chain.
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the point is this... you do whatever is possible to treat the customer with respect, becuase word gets out that you dont care about your customer your business can suffer, just like sales have been going down for wendys in that area. (it coudl spread nationwide)
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with the resteraunt situation i would give them a new plate, and tell them to enjoy it and if there are any problems ask us. why? becuase again, without consumers your nothing, and with...
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Yeah, I know she decided not to sue. If you were covered with blood, would you jump into shark infested waters? I also have noticed sales down for Wendy's. The one in my area was dead the other day. I hope Wendy's sues her for lost sales and the police charge her for making false stuff, or whatever it is they charge scum like her with. Maybe the judge will order her to eat chili every day for the next 20 years, and each day, she gets a new suprise in the food. 🤣
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wendys wont want to get into a bad PR battle with someone. thats the worst thing you want to do when your a public company. again, you want to do things quietly.
ahaha eat chilli for the next 20 years lol... hahah. its not her fault that there was a finger in her chilli though. wendys deserved the things they got, oh by the way i eat there all the time lol, and have their stock but thats ok lol... its all about sales. when you dont have any sales you dont have any customers and then you have no business. its that simple. same comparison is when if you dont have any employees you dont have a company, why do you think the companies treat their employees right? to keep them to retain them to tell others that its a great place to work. same...
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ahaha eat chilli for the next 20 years lol... hahah. its not her fault that there was a finger in her chilli though. wendys deserved the things they got, oh by the way i eat there all the time lol, and have their stock but thats ok lol... its all about sales. when you dont have any sales you dont have any customers and then you have no business. its that simple. same comparison is when if you dont have any employees you dont have a company, why do you think the companies treat their employees right? to keep them to retain them to tell others that its a great place to work. same...
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If I owned Wendy's, I would definately bring legal action against her. If not, it's as if Wendy's was at fault. Make a big specticle out of it, take her to court, and show everyone that you won and she's the criminal.
And what does Wendy's deserve? What did they do? Did they hand her the finger and ask her to put it in her chili? I feel she did it to try to sue Wendy's and it backfired on her. She should've used a rat or something, that could've been a bit more believable and harder to investigate. Although, the rat would've had to open the lid and crawl in there.
And what does Wendy's deserve? What did they do? Did they hand her the finger and ask her to put it in her chili? I feel she did it to try to sue Wendy's and it backfired on her. She should've used a rat or something, that could've been a bit more believable and harder to investigate. Although, the rat would've had to open the lid and crawl in there.
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no, it wouldnt be a good idea to bring action against her. you dont want to do that. why? it shows that you dont care for a consumer and you want to sue them. another reason is that you dont want to have this big negative PR campaign especially if it can effect your sales and thus your stock price.
wendys had a finger in her chili. if she tried to sue wendys it wouldnt backfire on her. lol, it would simply go through then if cingular wants they can counter sue which wont be a good idea.
thus; wendys shouldnt sue, becuase 1. bad PR which shareholders and their stores dont want 2. no point of it. its better to move on and thats it.
wendys had a finger in her chili. if she tried to sue wendys it wouldnt backfire on her. lol, it would simply go through then if cingular wants they can counter sue which wont be a good idea.
thus; wendys shouldnt sue, becuase 1. bad PR which shareholders and their stores dont want 2. no point of it. its better to move on and thats it.
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They already had bad PR, not sure about the price of the stock though. It was up yesterday, but the overall market has been down the past weeks.
http://biz.yahoo.com/prnews/050415/clf060.html?.v=4 »
Check that out. They're offering a reward for info on the finger incident. It also says their brand has been hurt nationally. Companies go after people that do that all the time. They have to, to protect their name. Microsoft has done it in the past with Mike Rowe (I think that was the case) and last year Rolex went after one guy on something to do with his website and fake Rolex watches. I skimmed the article and didn't really understand it, but wasn't really interested either.
http://biz.yahoo.com/prnews/050415/clf060.html?.v=4 »
Check that out. They're offering a reward for info on the finger incident. It also says their brand has been hurt nationally. Companies go after people that do that all the time. They have to, to protect their name. Microsoft has done it in the past with Mike Rowe (I think that was the case) and last year Rolex went after one guy on something to do with his website and fake Rolex watches. I skimmed the article and didn't really understand it, but wasn't really interested either.
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no, i am saying something like that shouldnt be escallated anymore. the lady didnt do anythign wrong. with the case with microsoft suing spammers thats not msft's problem thats the spammers problems and same with the rolex problem. in this case, it wasnt her fault. i know the market has been terrible, but wendys lost some share value, but they could face more bad pr if they sue, and then sales could decline even more and then shareholders will knock the stock down even more. thats what happens. with a corp company especially that is a public one you dont want to be having bad pr if you know its not your fault and that it wont mess up your sales. (wendys experienced both. i dont care if it wasnt their fault becuase it was. )
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Whey in the heck do you keep saying the lady did nothing wrong? Think about it. Police have investigated Wendy's, their employees, and their suppliers, and have concluded that they were not at fault. The lady has a history of this stuff. And you say she did nothing? If she did nothing, why drop the suit. This is her big chance of owning a Wendy's Franchise, something she could probably never even dream of doing. Wendy's should go after her for damage to their name. Just like Microsoft did. Mike Rowe was using his name as www.mikerowesoft.com Sounds like Microsoft, and MS HAD to go after him to protect their copywrites. If not, someone could say, hey judge, Mike Rowe got away with it, why can't I? Then you have people calling any ...
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why drop the suit? um why not. maybe she doesnt want to sue, who knows. maybe there was a settlement on the side. (just like the kobe and the rape case and things of that nature) we dont know what happens behind closed doors. i am sure she got some money to keep quiet.
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I know what happened behind Kobe's closed doors, but can't say here, kids and all, but, I will say the girl probably felt guilty after enjoying her cake and punch, scared that some may find out she hung out with a person like Kobe, and decided to turn it on him. I doubt Kobe's that stupid. And if there was a deal, why offer $100k for info on the finger incident. Put it away and don't worry about it. Tell the police to call off the investigation. She's never had a problem with sueing in the past, why all of a sudden she gets a backbone.
Now, last post, gotta find an article and summarize it within the next 45 min.
Catch you tomorrow, maybe.
Now, last post, gotta find an article and summarize it within the next 45 min.
Catch you tomorrow, maybe.
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again, she got paid behind the table. its obvious. companies would love to shut someone up to stop the bad PR by paying them. either thats what happened or its a huggge coincidence.
yea, i should sleep too, however, i cant lol..
nice have fun with the article.. talk to you tomrow.
yea, i should sleep too, however, i cant lol..
nice have fun with the article.. talk to you tomrow.
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I seem to recall recently seeing a news story that DNA testing matched the finger to the woman's dead aunt, and that apparently, the finger was taken from the dead aunt and planted in the chili by the woman.
that sure sounds like more than plenty reason to sue.
that sure sounds like more than plenty reason to sue.
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It was on TV news that I saw that, and that was like a week or two ago, so I don't recall the exact details, and I might even be remembering part of it wrong. However, I did see a news report online this morning from yahoo news that stated that the police arrested the lady yesterday. Wendy's is obviously pleased by this. the link for this one is at home now, and I can't get there from work. I'll see about posting it later if nobody else does.
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so if you get home can you post it? i want to laugh about that matter.
thanks.
wendys did suffer though in that area with same store sales. we will see with their update soon if same store sales has improved in that area.
thanks.
wendys did suffer though in that area with same store sales. we will see with their update soon if same store sales has improved in that area.
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nextel18 said:...
i said they are right if they have a good claim. if you want to keep your customers you will do some sacrifices.
lets say someone comes into your resteraunt and then says the food is cold, are you going to 1. give him a refund. 2. give him a new plate. or 3. send him away? come on now. i mean i can understand if they have not a case, but most times they have a great case, and you just take the loss. a lot of carriers(providers), gas stations, resteraunts make a lot of money, so sometimes they are wrong and they pay for it. look at what happened with the wendys or mcds in california or something. (with the finger in the chili) why didnt the fast food chain say too bad, i dont care. well becuase they care
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customers are what drive your business, you should know that. without customers and happy customers your nothing. by the way, i wasnt talking about myself, but if something like that happened to me, i would take advantage of a few things. 1. offer to get my money back or 2. get my free dish or 3. leave and then spread rumors about the company. its that simple.
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nextel18 said:
customers are what drive your business, you should know that. without customers and happy customers your nothing. by the way, i wasnt talking about myself, but if something like that happened to me, i would take advantage of a few things. 1. offer to get my money back or 2. get my free dish or 3. leave and then spread rumors about the company. its that simple.
So by your logic, i can run up a $5000.00 bill cuz I can, then call company, tell them i can't pay it, but if you don't remove the charges, i'll go and tella story to the news so you better remove the fees now, are you on Creck or some other form of narcotic?
Geee you own a store let me come do that scam to your location, i'm sure ...
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"So by your logic, i can run up a $5000.00 bill cuz I can, then call company, tell them i can't pay it, but if you don't remove the charges, i'll go and tella story to the news so you better remove the fees now, are you on Creck or some other form of narcotic?"
dont be that stupid. i am saying if it wasnt your fault and it was the providers or restarunts or something like that's fault then you should be refunded or be made whole.
", he refused to take the plan when he got the re-rate,and he already racked $2000.00 in kb's already, think we are gonna that next month too, don't think so, so sure he gets credit today, then big bill again next month, let him cxl, i'd be happy to tack another $9000.00 back to the account again."
i doubt...
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dont be that stupid. i am saying if it wasnt your fault and it was the providers or restarunts or something like that's fault then you should be refunded or be made whole.
", he refused to take the plan when he got the re-rate,and he already racked $2000.00 in kb's already, think we are gonna that next month too, don't think so, so sure he gets credit today, then big bill again next month, let him cxl, i'd be happy to tack another $9000.00 back to the account again."
i doubt...
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nextel18 said:
" he refused to take the plan when he got the re-rate,and he already racked $2000.00 in kb's already, think we are gonna that next month too, don't think so, so sure he gets credit today, then big bill again next month, let him cxl, i'd be happy to tack another $9000.00 back to the account again."
i doubt it. he isnt that stupid.
Do you know hi, no, well since you are not a rep with the company, you can't see his account or even talk to the guy, that guy is not stupid no, he's arrogant there is a difference, he claims things, and when those claims we know are false he relied on things like going to create bad press to force the company to give what he was not not entitled to, as for the $...
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I have to say . . . this post has sparked some interesting threads. Reading through the article though, there are a couple of things that (some) people don't seem to be taking into account:
1. The CUSTOMER said that checking his e-mail was what caused the problem. Without any outside information then, there's no way of knowing whether that is really what created the $9000 bill.
2. He had a data plan previously on his PDA but didn't use it, and cancelled it. The article seems to imply that he thought that since his PDA never used the data plan, that there was no need for it on his new phone (i.e., it would not check his e-mail remotely). He also said that he kept it attached to his PC most of the time and thought that was were his e...
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1. The CUSTOMER said that checking his e-mail was what caused the problem. Without any outside information then, there's no way of knowing whether that is really what created the $9000 bill.
2. He had a data plan previously on his PDA but didn't use it, and cancelled it. The article seems to imply that he thought that since his PDA never used the data plan, that there was no need for it on his new phone (i.e., it would not check his e-mail remotely). He also said that he kept it attached to his PC most of the time and thought that was were his e...
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I completely agree, that is why (for the most part, at least) I have endeavored to state that "the customer appeared to be blah blah blah," or "apparently, the customer blah blah blah..."
and your points also further suggest my primary theory that the customer did not know what his device could do and was apparently, in essence, ignorant.
and your points also further suggest my primary theory that the customer did not know what his device could do and was apparently, in essence, ignorant.
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Hmmm, $9000 of download at the default $0.03/kb come up to 300MB. Am I wrong in thinking that this should either fill up or swamp most of the "smart phones" on the market? And if these were really emails, and this guy used the email apps, wouldn't he notice the several THOUSAND new emails that weren't there before? Sounds like there's a missing part of this story and I bet it involves either a teenage kid, porno, or both.
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Yeah...it wouldnt be such a sob story if he went to the media and said "hey, my kid downloaded Hustler College Coeds, volumes 1-7, and now i dont wanna pay the bill..." 😳
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drumminf00l said:Wait. You can download stuff like that? Sweet! Uh, I mean...that's shameful and perverted.
Yeah...it wouldnt be such a sob story if he went to the media and said "hey, my kid downloaded Hustler College Coeds, volumes 1-7, and now i dont wanna pay the bill..." 😳
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Oh yeah you can download it, go to www.hu.....uh, i mean yeah, thats right, it is shameful and perverted... 🤭
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drumminf00l said:EV DO + Hustler = Brilliant marketing.
Oh yeah you can download it, go to www.hu.....uh, i mean yeah, thats right, it is shameful and perverted... 🤭
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muchdrama said:drumminf00l said:EV DO + Hustler = Brilliant marketing.
Oh yeah you can download it, go to www.hu.....uh, i mean yeah, thats right, it is shameful and perverted... 🤭
Sad, but oh so true.
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muchdrama said:drumminf00l said:Wait. You can download stuff like that? Sweet! Uh, I mean...that's shameful and perverted.
Yeah...it wouldnt be such a sob story if he went to the media and said "hey, my kid downloaded Hustler College Coeds, volumes 1-7, and now i dont wanna pay the bill..." 😳
PERV!
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jramossteel said:Hey! I'm single! I'm entitled to my porn!muchdrama said:drumminf00l said:Wait. You can download stuff like that? Sweet! Uh, I mean...that's shameful and perverted.
Yeah...it wouldnt be such a sob story if he went to the media and said "hey, my kid downloaded Hustler College Coeds, volumes 1-7, and now i dont wanna pay the bill..." 😳
PERV!
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jramossteel said:Don't worry...I don't make a habit of it. I've got a 3 year old son to take care of. Priorities you know.
OKay, that's true! 🙂
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Well the article also said that he was tethering it to his PC which I believe someone quoted on the blue side that was $.07/kb but even at that it would still be like 130 MB or close to it..
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No it should still be .03 cents per kb. Unless they changed it since I quit taking blue calls.
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That was exactly my point in my earlier post. There's some info missing from the story. It's sounds like the Cingular rep they quoted may know, but didn't want to say. The first rule that I teach new sales reps is "customer's almost never ask for what they really want, and they almost never say what they really mean." It's not because they're liars (though sometimes that is the case). It's generally because telcom. is a complex industry and they don't completely understand it, and that's why its important to probe customers carefully - it keeps misunderstandings from popping up later.
The same thing is true of tech-support issues. The customer comes in and says, "I'm having a problem with X." - that may or may not be the issue - the...
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The same thing is true of tech-support issues. The customer comes in and says, "I'm having a problem with X." - that may or may not be the issue - the...
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To all who are still arguing with Nextel over this and keeping this freakin thread alive
AT LEAST HE DOESN'T MAKE THE DECISIONS!
He can have whatever opinion he would like and think that the company is wrong etc. What it boils down to is he isnt the one making the decsions so we are safe. 😁 😁 😁
AT LEAST HE DOESN'T MAKE THE DECISIONS!
He can have whatever opinion he would like and think that the company is wrong etc. What it boils down to is he isnt the one making the decsions so we are safe. 😁 😁 😁
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Something bugs me about this.
If someone sets up an email to be used on a mobile device... especially a cingular phone, the email settings MUST BE SETUP BY THE USER. You also have to tell it how often to check for new email. If this guy is smart enough to set up his email to work with the phone, he is also smart enough to know when he is getting one.
2nd, if this guy is getting 20 megs per day, that's not all that difficult either... HTML email is usually graphic intense and can be pretty big files. If this guy receives alot of emails, especially if they are html spam emails, he could get huge data charges.
In my opinion, there is a 90% chance the guy was offered an unlimited data plan and declined it thinking he'd never need i...
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If someone sets up an email to be used on a mobile device... especially a cingular phone, the email settings MUST BE SETUP BY THE USER. You also have to tell it how often to check for new email. If this guy is smart enough to set up his email to work with the phone, he is also smart enough to know when he is getting one.
2nd, if this guy is getting 20 megs per day, that's not all that difficult either... HTML email is usually graphic intense and can be pretty big files. If this guy receives alot of emails, especially if they are html spam emails, he could get huge data charges.
In my opinion, there is a 90% chance the guy was offered an unlimited data plan and declined it thinking he'd never need i...
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thats interesting. i still think that he was offered to it, and he got it, but att messed up the bill. it could happen. by the way austin has made an update, comment on that.
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PhoenixAshes said:...
Something bugs me about this.
If someone sets up an email to be used on a mobile device... especially a cingular phone, the email settings MUST BE SETUP BY THE USER. You also have to tell it how often to check for new email. If this guy is smart enough to set up his email to work with the phone, he is also smart enough to know when he is getting one.
2nd, if this guy is getting 20 megs per day, that's not all that difficult either... HTML email is usually graphic intense and can be pretty big files. If this guy receives alot of emails, especially if they are html spam emails, he could get huge data charges.
In my opinion, there is a 90% chance the guy was offered an unlimited data plan and
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😳 thats nothin my cus back in smarch was all like mmhmm an im like yup eh, sum time i jus dunno
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