😲 Those brochures are grossly inaccurate, I'd advise usin MTi map tool. See if you can get his address and zip and MTi will tell the tale.

Or you can try gsmworld.com they have maps based on seperate frequencies like 1900 and 850. I dont know if they are accurate but they're far from what Cingular or T-Mobile show as their coverage area.

you'll get the signal, but we may not sell or have a market in that particular area.

Media Net is just web browsing and downloads. You will need Media Basic or Media Works to cover all three (sms/text, mms/email and internet).

Is there a way to get Media Works and then upgrade the web browsing and downloads to unlimited?

I currently have the Media Works, and it is great for the texting (would like a little more, but not complaining) and the MMS messages, but I would like to subscribe to Mobi-TV and I know I would need unlimited web usage to get it. Is there any way to do this and still remain cost effective? Or would I just have to get unlimited Media Net ($25) 1000 text messages ($10) and 40 MMS ($5)?

I'd do the second method. It'd be better personally.

But also much more expensive. That is why I was wondering if there was any way to keep my Media Works, but simply upgrade the 3MB of Media Net to Unlimited.

Or if there was a higher combination package like the Media Works that gave unlimited Media Net and higher Text Messaging.

I'm just trying to figure this out because right now, my bill is 69.98/month. If I upgrade to the options that I listed, my bill would be $89.96/Month + the Mobi-TV. That is quite an increase, and I don't feel that Mobi-TV is worth that much more per month.

So, I guess what I am trying to get at is if there is a more cost effective way to do this other than breaking everything out and paying $30.00 more per month just because I want Mobi-TV, or if I s...
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I think splitting it up would be the best option. I've seen billing blunders whenever there are two feature codes attached to a plan (such as a MEdia package and then the unlimited MEdia Net add on). One code "should" automatically be overwritten, but it doesn't always do so and I'm also not sure which code trumps the other.

I tried MobiTV for two months and it was a fun feature, but it's something I'm going to wait on for the software to improve (or until I get an edge phone).

We can't remove the Media Works WIX feature and add in the Unlim Media Net feature either. CARE won't let you take off JUST the MW WIX...

Why wouldn't they let me drop that feature? That doesn't seem fair. If I want to drop Media Works and get Media Net Unlimited, I think I should be able to do it.

I don't know...if I split it out, it would mean $30.00 more per month for me. Doesn't seem like that is smart, or fair for that matter.

I have the RAZR. Are you saying that the TV would not be good since it is not EDGE?

We could try it, but I wouldn't be surprised to see the 1 cent per KB overage pop up. The charges can easily be removed, but I've seen similiar things happen to people with text messages in that kind of situation.

So what I'm saying is it might work, but I wouldn't recommend it without knowing and accepting that it might not work.

Do you have the MEdia Works right now? If we added the unlimited internet to that it comes to ~ $45, plus the mobi-tv service. Doing the other plan you mentioned (1000 txt, 40 mms, and unlimited internet) it's ~ $40, plus the mobi- tv.

Yes, I'm also saying that mobi-tv isn't too good on the RAZR. I have one too and I got about 1 frame per second. The audio was streaming with a few periods of rebufferi...
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Yeah, neither am I. Not for 1 frame per second.

I just wish Cingy was like the other carriers when it came to Wireless Data usages. $4.99 - $14.99/Month for Unlimited WAP usage. $24.99 just seems really high.

It is kind of high, but I wouldn't expect them to be giving really good rates at the moment. Cingy makes most of it's money off features and not service, which is why they push us to offer so many. They're playing catch up in the accounting dept with the recent aquisition and also under little pressure to compete since they already have so many subscribers. As data usage becomes more and more popular, and the expense in regard to it become lower prices will certainly drop, and those of us with the ability to wait for the good deals will do so.

...and i just had an amazing phone call that i just HAVE to put up on the lounge so i'm off!

All carriers make more money from features than they do actual service.

If Cingy was actually reacting to the pressures of being competitive, they would lower these prices on WAP usage to match all of the other carriers.

I love Cingular, don't get me wrong, but I just had to vent about this. I'm done now.

very true....very true the old road side trick......nice 😈

i will say this i have never once added roadside to anyones account unless they ask me to put it on there...not all the reps put it on

'whisper' ignore him 😉

who me.... 🤣

Way to make the whole company look good. Thanks alot. Your a real work aren't you? You like your company, but only if your department does it, right? Not all reps don't inform customers of the Roadside. I friggin hate people like you. If I am mad at a person at C Care or CNA, I don's advise my customers against it. Cingular is one company working on unity and protocal, you are the kind of people that screw that up and make it harder to give 100% sevice to the customer.

1) I am advised by both my supervisors and call center manager to steer people away from retail locations if possible.

2) If I honestly feel that a customer is likely to get better service by going through one department of the company than the other, I feel obligated to provide them with that information, regardless of the impact on the company, because I am not a tool. Besides, if we actually were providing a common service experiance across the board (I assume that is what you are trying to verbalize through 100% service), I wouldn't feel the need to steer the customer clear of retail locations. Your argument, that I should send someone where their chances of having their acct messed with or bogus features added on, makes no sense.

...
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I do understand. But my point is that I highly doubt that you are supposed make the customer feel scared to go into a store. There are stores that do their jobs very well, and I take extreme offense to you thinking otherwise. Customer Care and all of the above are not any superior to a store. I understand that the customer comes first, becasue I do the same thing. I don't send my customers to a corporate store becasue I do not feel that they treat the customers correctly. I DO however practice that in the correct fashion. I don't mention the corporate store at all to the customer. I help them with all of my ability. If I cannnot offer a service, I send them to someone that I believe will help them the best. I do not talk crap about...
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If I was speaking to this potential customer over the phone, then yes, I would completly agree with you. As I am offering this advice outside of my official capacity, I feel no need to not allow personal prejudices and the like to color my comments. I just want this guy to have a good experiance, and if I can better insure that by talking some smack about the retail stores, then so be it.

Jackie, where are you on this one. Jeez I'm in care and I can't beleive you turned a potential customers post into a dispute about which departments better. As with anything there are are good dealers and bad dealers, good care reps and bad care reps. We only know about the bad dealers because if a custoemr goes to a good dealer they don't have to call care for adjustments or fixes. Only a small amount of customers even have to call care. If you are going to post here please act right!

I feel that I am acting right, because I am posting on a public web forum, and, as of yet, I have not been banned. As such, I have to infer that I am operating within the rules and regulations set forth by the moderators of this community. Again, if this were inside the call center and I was speaking to this person, I assure you there would at least be a modicrum of discression as to what information I would reveal as to my personal feeling towards store reps. But I'm not. So I won't. BAM!

It's not about you or the storereps. It's about having a little respect for the company that signs your paycheck. We need new customers and by bickering with other reps on a public forum for all to see it makes the whole company look bad. The minute you start talking about your experiences a rep you are representing the company. So yes I repeat again, act right. You never know who is watching, or should I say reading.

I was not arguing with anyone. We did not sit and post back and forth. I basically just said the same thing that you did. This is a forum, and people are allowed to debate. We kept it mature and short. He stated his point, I stated mine, just as you stated yours. I was just letting the potential customer know that it is not the worst thing in the world to go into a store. I am tired of people in this forum wanting to play mom and dad all the time. Yes, some get out of line. THis was not. It was about Cingular so it belongs here.

I do understand how bad this looks on Cingular, and that is why I wrote the post that I did. In no way was I arguing with him personally.

I just got in for the day.. I am sorry..

Kirby im a care rep in the great lakes/northeast region. What it boils down to is in every company in every department you get your bad apples. There are many good store reps and care reps out there, many that come here and post. It is your choice where you go to start/try your service.

There are benefits to going into a store, like you can return it there if you don't like it and don't have to worry about making sure it gets shipped back correctly.

There are advantages to calling into Telesales too. You can do it all over the phone and no worries about going anywhere to pick anything up.

Either way any issues you may come across you can go to either place and receive help and if by chance you get a bad apple, come in here and pos...
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Very well stated, Shay! gove that girl a gold star.

Heh Just frustrates me when people fight. But thank you for your support Jackie. 😁

Shayby, when are you coming out? I wanna go out... Speaking of which Bonfire BBQ at my place Memorial Day weekend... Everyone is invited!

Um...how does the 26th sound? I have the 26, 27 and 28 off. Is that good for you? I can come down for a day or whatever I dont care.

I will call you on monday when I have my new schedule! 😁 But it sounds good to me!

Cool I work till 10Pm on monday at this point so if I dont answer you know why.

This is what I like to here, Me and Knifey on a ROADTRIP. If I could only remember where those keys were

busterhyman said:
This is what I like to here, Me and Knifey on a ROADTRIP. If I could only remember where those keys were

Oh hell yeah, you and Knifey should come here for that. You guys are awesome!

I just checked though and I got baseball tickets that weekend already. I love my Cardinals..... ☹️ So unfair to make these choices ☹️

Aww your gonna miss hanging with me and jackie?

well as fun as that sounds the 1000 mile drive sounds a little ruff

1000 miles, that's nuthin! You are talking about me and Shay!

I know! Come on you know you wanna 😉 ::puppy dog eyes::

You silly, Shay!

Hey HPD might read it and that works on him. 😉

Will there be Adult Beverage 😉

Well normally I take care of the food and ask each person to bring a beverage (like a six pack or a bottle of liquor for mixed drinks) but you don't have to 😉 .

Checked Mapquest 888 miles from St. Louis to Philly 😳 with gas being 2.50 a gallon Then that's car get's 26 miles a gallon that's like 100 bucks for gas One way 😳 😳 😳, hmmm Maybe a plane and a rental would be cheaper

Yeah... Could be, but you figure $200 bucks versus $200 for flight and $80 for a rental. You might just want to drive... Although it will take some time though. 😕

80 for a rental :O Weekend rates are better than that. Plus I won't have to buy food on a plane

Then heres what you do....COME DOWN HERE!!!! 😁

I dunno we'd get in trouble for kicking people in the junk

Then Kick each other in the junk and leave other people's junk alone. 😉

As long as it is not my husband we are okay 😁

I dunno I'll have to see how things are in about a financially and go from there

PREEEEAAASSSEEE FOR US? ☹️

Well you are welcome to join us.

Thanks I'll keep the idea open 😁

Well since I can't "buy" it, Ill pay for it. 😉

😲 Now I feel old

Lol I turn 21 in June. Dont give yourself too much credit 😛

I'll be 24 on thrusday

Child.

I turned 35 last Friday. 😎

Yeah but cold, your a cool adult. 😛

I second that! 😁

jramossteel said:
I second that! 😁

Of course cuz its true 😁 😎 😁

Yes he is alright, cept when he's yellin at me for being off topic 😛

busterhyman said:
Yes he is alright, cept when he's yellin at me for being off topic 😛

Well he is off topic with us right now. 😛

And in his defense you tend to do that a lot. 😉

Well I'd rather be nice and off topic then, well like certain others who shall remain nameless

True true! I like you well enough though 😛

Awwww thats so sweet 🤭

Eh Im female but I can be sweet...as long as your nice to me (which you always have been) im nice to you. 😁

Thats still young..my ex is older than you.

Also the final divested market closed today So I will start cingular training on monday to go to Secondary Sales(The Fun Department that deals with Customers who had problems with telesales or any problem in the 1st 30 days of service)

My KEYS!

Kirby Baker said:
I think I finally got the Media stuff worked out in my head, buy the $20 package "works" and then if I start using more than 3MB of data per month, supplement it with a MediaNet package.

Um, no, you cannot stack features like that. 🤭

Really? So now I am confused again, because the website allows me to choose "Media Works" at $19.95 as well as "MediaNet" at any of the various price levels. It was my understanding that Works included 3MB of "MediaNet" essentially, and I assumed (dangerous, I know) that because I could also select "MediaNet Unlimited" for $25 (as an example) that I wouldnt have a MB limit at all, plus have all the features of the "Works" package.

Me thinks Cingular needs a HOWTO on this!! 😁

You should be able to port.. I don't know how accurate that tool is. As for the stacking of features that mainly means that if you need more internet then you need to purchase everything seperately, meaning $9.99 for text, $9.99 for multimedia messaging and $24.99 for unlimted MEdiaNet. I would try the media works first and see how much you use.

Kirby, give the Nokia 6230 a good look before settling on a RAZR. You can do a comparison on this website.

Yeah, I do prefer the 6230 to the RAZR too.

If I'm going to consider other phones, should I include any others? I have done the search here, and after putting in the options I prefer (BT, clamshell, quad-band) I still had more than 20 phones to choose from! UGH! 😲

When you guys are suggesting the 6230, I assume you dont mean the new 6230i correct?

Either one would be okay... I also would thorugh the 6620 in the scheme too, and the TREO 650.

I like Nokia's, always have. I'm not a clamshell lover, and if Nokia put out a clamshell phone I would probably avoid it. As for your quad-band desire I'd say don't bother unless you do some serious oversea's traveling, in which case I'd say the Moto would be preferential to the Nokia.

First and foremost, I don't own a 6230 nor a Razr, but have owned products from both companies. To me, Moto used to be the best, but Nokia fills those shoes now. The company store didn't have any 6230's when I made my purchase. When I added a 3rd line 3 months later, they were out of stock again. My local store said 6230's are the fastest moving high-end phone they sell. I've got my hands on both eventually just to see what all the hoopla was about. The Raz...
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And I really do appreciate all the suggestions! I really like the Razr, and it can be had for $349 from cingular, less from other places, but frankly I wont buy from other places as I dont like the rebate terms (having to wait 180 days before sending it).

One thing I still dont know for sure, is how fast the GPRS network is compared to that of Sprint's data network. Are the two on pretty much equal levels, with EDGE being much faster? The Razr obviously lacks EDGE, but I dont know how useful that would really be for me. I am currently happy with the speeds I get from my Sprint phone if that gives a base of comparison.

As for international roaming, I dont do much, but it was just the idea of having it that sounded nice, especially...
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Cingulars is 21 out of a 24 month or 11 out of 12 months... But there are also ways around that dependant on the amount you spend each month. Hope that helps, and WOW 😳 an hour away? I thought that with the merger and how many stores are with in 5 minutes of my house, everyone else would be the same, but I guess not. 😕

Well its because I live in the BOOOOOOONIESS!!! But I have good coverage due to I80/I90 travelling within 2 miles of my house and work location.

Wow... 😳 I thought I was in the Boonies. 🤣 But whatever workd for you. 😁

We don't use our phones for data, so I cannot help you there. Perhaps starting a new thread with your data question would garner some responses, since your last post in kinda buried now.

Other blogs I troll 🤣 show varying results depending on the whether you use a class-4 or class-10 device, what version of EDGE card you use, your location, the time of day, and the number of timeslots available. Real world numbers are 40-60 kbps. Some average 20kbps while others average 140 kbps.

If you are considering a high end, expensive phone, then I would go for the Sony S710. It has everything and more! Totally worth the money, especially if you are considering wasting money on the razor. 😁

Kirby, I have both the 6230 and the RAZR. Both phones are GREAT, but they both serve different purposes.

The data on the 6230 is slightly faster, but not enough to make a big deal over. The 6230 also has many more features (FM Radio, upgradable memory, and MP3).

The RAZR is mainly a phone for looks. The bluetooth is a great feature (both phones have it), but with a limited amount of memory, it doesn't serve much of a purpose other than for the headset/handsfree use.

If you want a phone to do EVERYTHING you can ever imagine from a phone, then get the 6230. If you are going for how "cool" the phone looks, go with the RAZR. The only other one I would advise looking at is the Treo 650, but that is only if you would have a use fo...
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