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Am I doing my math right.

overlord_eric

Mar 10, 2010, 1:52 PM
Lets say I wanted 3 blackberries on a family plan.

1400 min family plan
1) $89.99
2) $0
3) $9.99

Add data and unlimited text per line
1) $50
2) $50
3) $50

For total of $249.98 per month

Is there a better way to configure this plan to reduce the cost?
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attws411

Mar 10, 2010, 2:04 PM
$89.99= 2 lines
$9.99 for 3erd line

BB $30 per line

Unl TEXT for Family $30

$219.98 Depending on who you work for you may be eligable for a monthly discount.

We give discounts on the Primary plan($80) Any data feature on acct that is $30 or higher. Competitors do not do that.


Hope it helps out Very Happy
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overlord_eric

Mar 10, 2010, 2:12 PM
Man that's nuts that is quite a bit more expensive than other major cell phone companys that provide service in my area.
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attws411

Mar 10, 2010, 2:15 PM
Where do you live? Also, you may want to go to a corp store and see if your employer recieves discounts with us, which would drop your bill down. What other competitors?
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overlord_eric

Mar 10, 2010, 2:19 PM
Albuquerque, NM

Sprint is offering

1500 minutes with unlimited calling to all cell phones with unlimited data and text on 3 blackberries for 149.98.

They said that working at Home Depot would qualify me for 25% off of that leaving it at $112.50 per month.
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crackberry

Mar 10, 2010, 4:22 PM
I work for Sprint and you are correct... and navigation is included with that as well as tv.
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texaswireless

Mar 10, 2010, 7:09 PM
And then you get to be with Sprint! Yeah, jump on the sinking ship.

There is reason they are lowering their rates everywhere and it isn't out of the goodness of their hearts.

Home Depot gets a discount with AT&T and Verizon Wireless as well.
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overlord_eric

Mar 10, 2010, 7:33 PM
Do you know what the discount would be?
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Fredd

Mar 12, 2010, 5:23 PM
I believe for Home Depot emplyoees it is a 22% discount on eligible service plans. Check with your HR to get the proper Foundation Account number (FAN)
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texaswireless

Mar 10, 2010, 11:41 PM
Home Depot is 20% on Verizon Wireless. I believe it is the same on AT&T or very close to that.
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attws411

Mar 11, 2010, 9:14 AM
ATT offers similar discounts I have to check today to get you exact discount. Sprint is lossing so many customers they are becoming like tmobile, giving the house away to retain what they can do to srvc or cust srvc issues they have.
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CellStudent

Mar 10, 2010, 4:30 PM
...I'd go with Sprint. They're 3G network in Albuquerque is as big or bigger then AT&T's, and because they shedding customers like mad I'm sure you could swing a great deal on the handsets, not to mention lower congestion because of all the Sprinters jumping ship to other carriers for other reasons.

There's no sense paying 3G prices for 2G coverage once you get 5 miles outside of town!
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overlord_eric

Mar 10, 2010, 4:59 PM
It acctually looks like the phones may be a little more upfront to go with Sprint rather than ATT, but that cost would quickly be offset by the $100 less per month I would be paying.
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Amarantamin

Mar 10, 2010, 5:16 PM
Correct, Sprint's phones are more expensive, but it's because of the less expensive plans. Other companies justify the high plans with the less expensive phones, but with their plan prices, it just doesn't add up.
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attws411

Mar 11, 2010, 9:17 AM
Have you actually seen a cost of a phone that companies buy them for Amarantamin? If so, we do discount the handsets deep and also any cell company doesnt start to make money on plans till after the first year the cust has been on srvc with any company. You need check out the cost on what it takes for a activation of a single line. Its a rough estimate of about $354 per line.
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Amarantamin

Mar 10, 2010, 4:26 PM
I would recomend Sprint, if their coverage is good in your area (it is in most, they mirror Verizon's map).

Data Share 1500 -
$129.99 - 1st line
$0.00 - 2nd line
$19.99 - 3rd line
Total - $149.98/month before insurance/taxes.

They charge nothing extra for Blackberrys (or any smartphone), it's all included in the plan. You will also get Telenav GPS unlimited ($9.99 with ATT), and the new Any Mobile Anytime feature, which allows you to call/recieve calls from ANY mobile phone in the US without ever using minutes (ATT can't match this). The 1500 is only for landline phones, and you'll also get NW 7PM - 7AM at no additional charge ($5.00 charge per line with ATT).

And, even better, Sprint's 3G coverage almost matches Verizons, and...
(continues)
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Sigma1570

Mar 10, 2010, 4:30 PM
I always wonder why sprint keeps losing customers when their plans are so much better and their coverage map seems to be good as well. Any thoughts?
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CellStudent

Mar 10, 2010, 4:32 PM
Sigma1570 said:
I always wonder why sprint keeps losing customers when their plans are so much better and their coverage map seems to be good as well. Any thoughts?

Sprint is probably a fine place to have service as long as you never, ever, ever have a problem and need to call there Customer Service team.
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Amarantamin

Mar 10, 2010, 5:08 PM
Customer service was bad once upon a time, but over the last 8 quarters, customer service has improved significantly based on customer surveys. Most improved in the industry, they're now right up with Verizon and ATT on satisfaction.
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texaswireless

Mar 10, 2010, 7:12 PM
So why are they STILL losing customers?
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overlord_eric

Mar 10, 2010, 7:35 PM
I don't care why they are loosing customers. I don't care if I am the only customer as long as it's more cost effective, and I get the converage I need in the places I go.
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Amarantamin

Mar 10, 2010, 8:20 PM
I really couldn't state with honest accuracy, I don't work for any churn review groups or anything... But, I can say that I've had Sprint service for a few months over two years, and haven't experienced any major problems.
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acdc1a

Mar 11, 2010, 12:44 PM
"So why are they STILL losing customers?"

iden and perception plain and simple.
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CellStudent

Mar 10, 2010, 11:01 PM
Amarantamin said:
Customer service was bad once upon a time, but over the last 8 quarters, customer service has improved significantly based on customer surveys. Most improved in the industry, they're now right up with Verizon and ATT on satisfaction.


http://www.jdpower.com/Telecom/ratings/wireless-cust ... »

Fixt:
...most improvement needed in the industry, they're now right down there with ATT on satisfaction...


I'm glad you're happy with what you've got, but there's a huge danger in trying to generalize your experience outward onto others. Apparently there's a statistically significant handful of Americans who disagree with you on the helpful...
(continues)
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Amarantamin

Mar 10, 2010, 5:00 PM
My thoughts on it are a combination of two things. Bad advertising, as Sprint's commercials are often super-confusing and Customer Care spends a lot of time clarifying the advertisement.

The second thing is phone prices, due to lower MRC our phones are a little bit higher for comparative models (For instance, a Blackberry that Verizon has a buy-one-get-one on, we sell at the same price but it's not BOGO). A lot of customers seem to go for a less expensive up-front price on the phone, while paying for a higher MRC afterwards.

I'm really not sure on this though, just guessing.
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Sigma1570

Mar 10, 2010, 6:20 PM
I'll agree on the advertising. Their brand message is unclear and they have changed their plan offerings too many times which is probably why their customer service and billing was poor for a long time. Its also silly to me they have the CEO of the company as the brand spokesmen. They might be better off having a famous figure on tv
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Amarantamin

Mar 10, 2010, 6:59 PM
Yeah... The approach is to try to make it seem like they are speaking directly from company to customer, instead of fronting with a popular face... Sounds good, but it's been less than effective so far.
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rudedogtrev

Apr 12, 2010, 10:27 AM
Your math is wrong by a bit dude. Take it from a customer care rep who does this on a daily basis. 3 Blackberries on the family talk 1400 plan will be as follows.

89.99 for 2 lines
9.99 for 3rd line

30.00 for unl fam text, and
90.00 for all 3 lines to have smartphone data.
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