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Looking for a Good Replacement to the Samsung Eternity, Either Impression or Mythic?

sunilsonia

Dec 19, 2009, 11:14 PM
After 1 whole year of usage, which included 2 Device Replacements of the same phone in the last month due to the phone's tendency to "Power-Off at Random" in middle of Phone Calls, I am seeking advice on which Samsung Model to change into under AT&T's Warranty Exchange Program. Under this program, their original offer was to change into either:

- LG Vu (Crap, Battery problems (i.e., Batteries don't last too long)
- LG Xenon (Cheaply made phone, Keyboard is too small for my fingers to legitimately type on it. Also the slider keyboard has been known to break rather easily)
-Samsung Solstice (Has the same problem of freezing up and powering off as my Eternity so not an option)
-Samsung Impression (Only legit option except is has no 3.5 ...
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sunilsonia

Dec 20, 2009, 12:07 AM
😳 Anyone?????? 👀 🙄
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wizardofCroz

Dec 20, 2009, 9:57 AM
I'll take a stab at this one...

You have a few problems here:

1. You should feel honored that AT&T is willing to do a warranty exchange for a different device. Typically they keep sending you the same one until your head explodes.

2. With that said, there's no way they will send you a smart phone as an even trade.

3. If you do decide to get a smart phone later on down the road, you must subscribe to the 30/ month data plan. Don't like it? Don't get one. Get an iPod Touch to use over wifi. Trust me, if you got your hands on a smart phone and started using the device over wifi, soon you'd be setting up your email, checking facebook, weather, sports scores, etc, on the go. Then you'd have a 500 dollar bill because you didn't want ...
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PhonemanJ

Dec 21, 2009, 11:06 AM
Since you are interested in either the Mythic or the Impression, I will put my 2 cents in for you.

1. The Impression has been our best selling touch screen phone at our store for some time. It seems to work well. When it first came out, it liked to freeze under heavy texting, but have not heard anything along those lines lately.

2. The Mythic is new and has a new version of Samsung's OS in it. It works a little differently than the OS in the LG's and the Impression, but it seems to work well. It does have the built in Mobile TV and also has the AT&T Navigator (GPS) capabilities. It is a little thinner and lighter than the Impression, mainly due to it being all touch screen and no slide out keyboard.

3. The Jack is a good phone, I u...
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sunilsonia

Dec 21, 2009, 4:56 PM
PhonemanJ said:
Since you are interested in either the Mythic or the Impression, I will put my 2 cents in for you.

1. The Impression has been our best selling touch screen phone at our store for some time. It seems to work well. When it first came out, it liked to freeze under heavy texting, but have not heard anything along those lines lately.

2. The Mythic is new and has a new version of Samsung's OS in it. It works a little differently than the OS in the LG's and the Impression, but it seems to work well. It does have the built in Mobile TV and also has the AT&T Navigator (GPS) capabilities. It is a little thinner and lighter than the Impression, mainly due to it being all touch screen and no slide out keyboard.
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MrGoofball

Dec 21, 2009, 6:21 PM
It's quite simple. Want an explanation? Here is one. Att has decided if you want to use a smartphone device on their network no matter what your intentions are with regards to using said smartphone device, then you are going to have to pay for the data plan. It's that simple. Don't want a data plan? Don't get a smartphone device. Want a smartphone device but don't want the data plan? Then go to Veriz. . . Oh wait. Guess What? They make you have the data plan to.
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Sigma1570

Dec 21, 2009, 7:21 PM
You are always welcome to purchase an unlocked/unbranded device to avoid at&t's feature requirements. I have done it numerous times. That way you can use it however you want. But if you are asking at&t to subsidize the cost of a device they offer you are going to have to abide by their rules.

While at&t is helping you with your device warranty they were not the manufacturer so you shouldn't put all the blame on their shoulders.

Out of the phones they offered I would say the mythic would be my choice.
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sunilsonia

Dec 21, 2009, 10:06 PM
Sigma1570 said:
You are always welcome to purchase an unlocked/unbranded device to avoid at&t's feature requirements. I have done it numerous times. That way you can use it however you want. But if you are asking at&t to subsidize the cost of a device they offer you are going to have to abide by their rules.

While at&t is helping you with your device warranty they were not the manufacturer so you shouldn't put all the blame on their shoulders.

Out of the phones they offered I would say the mythic would be my choice.


Your statement about the unbranded/unlocked devices is partially true. According to their "Rules" around the need for a data plan, they will plug in the IMEI Number and the system appare...
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Sigma1570

Dec 21, 2009, 11:52 PM
Wow thats a stretch if I've ever heard one.

Unless the phone is a model at&t has sold, then it will come up as "unknown gsm" in our system and at&t will have no way to determine what you are using. at&t's rules aren't strictly enforced with most devices unless its an iPhone.
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sunilsonia

Dec 22, 2009, 9:10 AM
Sigma1570 said:
Wow thats a stretch if I've ever heard one.

Unless the phone is a model at&t has sold, then it will come up as "unknown gsm" in our system and at&t will have no way to determine what you are using. at&t's rules aren't strictly enforced with most devices unless its an iPhone.


This very same scenario came up during my discussion with both Warranty Exchange as well as Customer (LACK OF) Loyalty. The answer given to me? "No. Prior to 09/2009 when this rule supposedly was enforced, if you had a Smart Phone device OTHER THAN THE iPHONE, if you didn't and still do not have a data plan add on service, you can get by without it and BIG BROTHER won't constantly send SMS's to your device until yo...
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Sigma1570

Dec 22, 2009, 12:01 PM
Listen..I don't agree with the mandating of data plans either, but they are giving you multiple choices. Good thing they aren't mandating you get the jack as well as the data plan right?? You are still being given the option of the mythic which is a way more bad a$$ phone than the jack anyways.

Like I said before you always can get an unbranded/unlocked gsm phone to avoid at&t's restrictions on data plans. Thousands of people are doing this already. Be greatful you have this option. You are more than welcome to go with one of the CDMA carriers which would put you in a much worse situation than we are right now. And if you want the ultimate freedom you can move to Europe where the rates are much cheaper and everyone uses unlocked phones. A...
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sunilsonia

Dec 22, 2009, 12:32 PM
Sigma1570 said:
Listen..I don't agree with the mandating of data plans either, but they are giving you multiple choices. Good thing they aren't mandating you get the jack as well as the data plan right?? You are still being given the option of the mythic which is a way more bad a$$ phone than the jack anyways.


Correction there Bro. I am NOT BEING GIVEN THE OPTION of the Mythic.

Like I said before you always can get an unbranded/unlocked gsm phone to avoid at&t's restrictions on data plans. Thousands of people are doing this already. Be greatful you have this option. You are more than welcome to go with one of the CDMA carriers which would put you in a much worse situation than we are right
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Sigma1570

Dec 22, 2009, 1:07 PM
Then why is the title of your entire post called

"Looking for a Good Replacement to the Samsung Eternity, Either Impression or Mythic"


What they say and what actually happens is completely different. I've seen it done plenty of times so please stop acting like I havent' been doing this for 7 years.
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sunilsonia

Dec 24, 2009, 10:02 AM
Sigma1570 said:
Then why is the title of your entire post called

"Looking for a Good Replacement to the Samsung Eternity, Either Impression or Mythic"


It started this way because that was my original intention.

What they say and what actually happens is completely different. I've seen it done plenty of times so please stop acting like I havent' been doing this for 7 years.


Well if AT&T would actually honor and enact their intentions of the Warranty Exchange, which are to satisfy their customer's needs as well as to resolve the problems they are having with their devices, then we wouldn't be here having this argument. You could argument your own will and wit that they a...
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Sigma1570

Dec 24, 2009, 1:32 PM
Hey buddy all I was doing was giving you advice. You seem to already have your mind made up when asking a question so don't lecture me please. Good luck with t-mobile. Their warranty policy is exactly the same.
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Sigma1570

Dec 22, 2009, 1:14 PM
One more thing. You don't need to "enter" your imei into at&t's system. The ONLY time you would want to do that would be if you. A-using an iPhone or B-Had a blackberry and wanted to get blackberry services.

Once again, if you are using an unbranded phone that at&t doesn't sell just put your sim card in it and you are good to go. I'll bet you $5 that you would never see a mandated $30 data plan if you were using a phone like that...say the new nokia e72.
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sunilsonia

Dec 22, 2009, 1:53 PM
Sigma1570 said:
One more thing. You don't need to "enter" your imei into at&t's system. The ONLY time you would want to do that would be if you. A-using an iPhone or B-Had a blackberry and wanted to get blackberry services.

Once again, if you are using an unbranded phone that at&t doesn't sell just put your sim card in it and you are good to go. I'll bet you $5 that you would never see a mandated $30 data plan if you were using a phone like that...say the new nokia e72.


Again, both of your statements totally contradict all of what Customer Retention and warranty Exchange Services told me in my conversations with them. This leads to another problem that I have with AT&T's Customer Care; TRUST. The stat...
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Sigma1570

Dec 22, 2009, 2:02 PM
I said an unlocked, non at&t branded e72 would not require the $30 data plan becauase at&t has never sold that phone before and the random imei sweeps they do on the back end would not recognize what type of phone it is.

I never said that the jack or e71 doesn't require the data plan. I said and unbranded/unlocked phone that at&t has never sold wouldn't require the data plan. Those phones would require the data plan. It is a very clear distinction. If you want to look at some really cool phones that would work for this check out www.plemix.com to buy or www.gsmarena.com to view.
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sunilsonia

Dec 22, 2009, 2:14 PM
Sigma1570 said:
I said an unlocked, non at&t branded e72 would not require the $30 data plan becauase at&t has never sold that phone before and the random imei sweeps they do on the back end would not recognize what type of phone it is.

I never said that the jack or e71 doesn't require the data plan. I said and unbranded/unlocked phone that at&t has never sold wouldn't require the data plan. Those phones would require the data plan. It is a very clear distinction. If you want to look at some really cool phones that would work for this check out www.plemix.com to buy or www.gsmarena.com to view.


Considering the device reliability issues I have had in my first year, AT&T's Warranty Exchange Program SHOULD...
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Sigma1570

Dec 22, 2009, 5:16 PM
grass is grass
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sunilsonia

Dec 22, 2009, 5:32 PM
Sigma1570 said:
grass is grass


The only reason AT&T's Grass ain't green is because their employees are busy smokin' it.
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Sigma1570

Dec 22, 2009, 6:30 PM
I wish you luck.
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deltasigmatheta

Dec 22, 2009, 11:01 PM
*lol*
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afroman4

Dec 23, 2009, 5:52 PM
Thank you both for your answers. It seems AT&T really has their heads up their a$$3$ on this whole thing with the data plan rule.

Technically, if you have a phone with Wi-Fi as well as other data features and modules on it BUT you are only intending to use the Wi-Fi for internet accessing and nothing else, THE DATA PLAN ADD ON SHOULD NOT APPLY, PERIOD! I have a hard time buying into the idea that every single Smartphone is as Data Intensive as the iPhone. That's just straight B.S.! It's AT&T's way of milking the customer's money even in instances like mine where it's not like I am using their Air Card Service to get online; I'm using the phone's Wi-Fi to access a SSID broadcasted off of my Verizon FiOs Service at home. Ergo,
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sunilsonia

Dec 24, 2009, 10:15 AM
afroman4 said:


Okay first off i have to enlighten you about this data plan issue. ATT was the LAST carrier to follow suit with this. I dare you to find a carrier that will give you a $400-600( in retail price terms) smartphone w/o the data plan. Verizon does it, sprint, and tmobile. I agree with what was said earlier, if you dont wanna pay $30 a month then by all means DO NOT by a smartphone thinking you can talk anyone into taking off the data plan. Just go by a Itouch and use the wifi. If you think ATT has their head up their a$$ for this then you might as well throw every other carrier into that category. And i wouldnt recommend staying off contract next year cuz then you'll have to pay FULL retail pr
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afroman4

Dec 24, 2009, 11:24 AM
If every other carrier has it, the differentiating point is that their system, unlike AT&T, does not go and perform that back end sweep to find those Smartphones activated with the carrier and go add it behind their back. This in and of itself is an evil practice. Additionally, there are other carriers out there that will offer the voice component of the price plan at a cost lower than AT&T's to help the customer lower their cost. And yes, they offer 3G as well. And yes, when the device the customer purchases at the point the service is started falters, the carrier actually gives a sheyat. in All 3 categories, AT&T scores a big fat goose egg. Their idea through the warranty exchange to help the customer is to put a far inferior d
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sunilsonia

Dec 24, 2009, 12:45 PM
afroman4 said:


Can you personally speak for the other carriers and in fact say that they do not 'sweep' their systems? I can only speak for ATT but i definetly can tell you that there is nothing that any carrier doesnt know is going on within their system.


I have explicitly spoke to Sales Reps on this topic calling out right and have received the answer I provided to you earlier. So short answer to your question is yes.

I know its getting off topic so let me bring it back to topic...As Sigma said earlier you should be HONORED that ATT is working with you on a warranty exchange and the fact that they are offering you more than one option on replacement devices. Hell i've
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deltasigmatheta

Dec 22, 2009, 2:54 AM
Question...I had a blackberry before September sixth....so I dont have to have a data plan... now I want to upgrade to the Impression. Do I have to have the data plan now?
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sunilsonia

Dec 22, 2009, 9:09 AM
deltasigmatheta said:
Question...I had a blackberry before September sixth....so I dont have to have a data plan... now I want to upgrade to the Impression. Do I have to have the data plan now?


This very same scenario came up during my discussion with both Warranty Exchange as well as Customer (LACK OF) Loyalty. The answer given to me? "No. Prior to 09/2009 when this rule supposedly was enforced, if you had a Smart Phone device OTHER THAN THE iPHONE, if you didn't and still do not have a data plan add on service, you can get by without it and BIG BROTHER won't constantly send SMS's to your device until your heads either:
-Pops off of your shoulders; OR
-Explodes comletely.

Like I said, it's just l...
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Sigma1570

Dec 22, 2009, 12:06 PM
🙄
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MrGoofball

Dec 22, 2009, 11:27 AM
The impression isn't a smart phone. So why would you need a required smartphone data plan hmmmmmmmmmmmmm?
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PhonemanJ

Dec 22, 2009, 11:51 AM
You would not need the $30 data plan for the Impression or the Mythic. If you want unlimited data for either one of these phones, you can use the regular unlimited data package, which runs $10/mo if you have unlimited texting or $15/mo if you don't.
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sunilsonia

Dec 22, 2009, 12:21 PM
PhonemanJ said:
You would not need the $30 data plan for the Impression or the Mythic. If you want unlimited data for either one of these phones, you can use the regular unlimited data package, which runs $10/mo if you have unlimited texting or $15/mo if you don't.


Folks,

I was talking about the Jack in the Context of the Data Plan, not the Impression and nor the Mythic. I currently have an Eternity without the Plan.
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MrGoofball

Dec 22, 2009, 4:54 PM
And NEWSFLASH BLING BLING BLING!!!!!!!!!!!!!!!!!!!!! This has nothing to do with you!!!!!!!!! This is in response to the guy asking about having a blackberry with no data plan due to being grandfathered in and wanting to switch to an impression and wanting to know if he'd have to have a data plan. Hence why I responded to his post, the other guy responded to me, you responded to him, and I responded to you.
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deltasigmatheta

Dec 22, 2009, 11:06 PM
Correct a mundo!!!
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deltasigmatheta

Dec 22, 2009, 11:05 PM
he was talking to me.
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deltasigmatheta

Dec 22, 2009, 11:04 PM
Thanks for the useful response... 😁
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sunilsonia

Dec 22, 2009, 12:34 PM
MrGoofball said:
The impression isn't a smart phone. So why would you need a required smartphone data plan hmmmmmmmmmmmmm?


https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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deltasigmatheta

Dec 22, 2009, 11:03 PM
Wasnt sure which was which...it has a qwerty board and at one point I was hearing that was the determining factor...dont be a wise a$$!!!
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