No problem. 🙂

Dbag

Kinda sad that's all these people have to say, huh?

Saying that AT&T is about to lose a customer of 5+ years isn't exactly music to a CSR's ears. There are customers of AT&T that have been around for 5+ years and have costed them money every month... how is that valuable?

Blindly saying you've been a customer for a long time means nothing. You are a drop in the bucket. You are one of over 70 million, and so am I. The best thing you can do for yourself to get help with a megacorporation is to be nice to CSRs, not threaten them with an inconsequential loss.

I've never been with any other company other than ATT, but I heard both Sprint & Verizon have an entire deptmarment dedicated to retention. So they actually care about the individual customer.

That's why churn rate is kept track of.

at&t has a cus relations team to and threating to cancel enough we will get you to them but do u really want to be that a$$hole or calls in and yells at every innocent worker who is doing there job and telling you what the policy is, we have a job and if we break procedures we can lose it so when we tell u no no means no so just shut the fu(k up and get over it, in this day of fraud and identity theft, when someone calls in and wants a $500+ full retail valued device billed to the account regardless if cost subsidized and only $200 at discounted price its not going to happen, how many especially when you want the device sent through the unreliable mail. how many people claim they never got it and we would be forced to send anotther device, h...
(continues)

that should be posted on the sign in sheet for every customer to see as they walk in


i love the 'ive been with att for 5+ years' parts, funny when they think it makes a difference

Thats why you put a password on your account, or like sprint which has a pincode and security question. Or if you go into the store you have to show ID.

I don't work for ATT. But anyway, why would it matter, supervisors don't know who anybody on here is, they're just usernames, not actual names?

if you want serious answerers where we apologize for your inconvenience and understand how frustrated this situation can be, expecially being shuh a long standing valued blah blah blah blah......... please call 8003310500 or 611 from your mobile handset, untill that its policy suck it up 😛

you hear?!

no carrier cares how long you have been a customer, and if you dont like your carriers policy, hit the bricks dorothy and stop whining

GraGG said:
you hear?!

no carrier cares how long you have been a customer, and if you dont like your carriers policy, hit the bricks dorothy and stop whining

2nd that!

What, you think ATT is a credit card company? Sure we'll put a new phone on you're tab and not charge you interest. 😲

If you can't pay for a phone at the time of purchase, get a free phone. That's why they are there.

I would venture to guess that if phones could be billed to the customers on their monthly bill, about 97.67% (repeating of course) of those phones would never EVER be paid for.

Which means att incurs a huge loss and is forced to jack up the prices on the rest of us to cover for it because you didn't want to pay for your phone til the next month.

Also, would you like the number to the cancellation dept.?

No, at least 97.67% of phones WOULD be paid for. Back in the AT&T Wireless days all they did was bill to accounts for upgrades. It makes things easy for the customer.

Why you would come onto a board like this and ridicule a customer for wanting a service provided by 75% of the top 4 carriers is beyond me. It shows what kind of person works for AT&T and why AT&T should really worry about losing exclusivity on the i-Phone.

Why would someone post complaining about a company's policy that is not going to be changed here. Sure Sprint and Verizon allow existing customers to bill equipment to their accounts, Guess what AT&T is neither of those companies. As far as the ATTWS days. They were bought out for a reason. What is really aggravating about the OP is that he threatened to go to Sprint. If he goes to Sprint are they going to allow him to bill a phone to his account as a new customer?

acdc1a said:Why you would come onto a board like this and ridicule a customer for wanting a service provided by 75% of the top 4 carriers is beyond me. It shows what kind of person works for AT&T and why AT&T should really worry about losing exclusivity on the i-Phone.

Why would a customer come onto this board and whine about not getting their way because what they want is against the company the CHOSE policy?

Personally, I would love for other providers to pick up so that all the whiners will shift off of ATTs network.

are you guys really att employes? Would you treat me that way if I came into your store?

Of course not. Customers routinely abuse reps verbally or treat them like they are beneath them and the reps simply grin and bear it. They have no choice. They are talking smack here because they are anonymous and it is a way to blow off steam and unload frustration.

Thank you Azeron for your reply. It just seems like everyone jumped on him. I just sort of felt sorry for him. thanks again

notasecret said:
I'm obviously wasting my time with people like you...Off to get an actual answer

should have done that in the first place?
why come to an forum asking why AT&T will not let you bill to account? talk to AT&T about the issue that will actually KNOW why.

Customer came here with a legitimate question asking for a legitimate answer. The Sprint threat wasn't necessary but has become a part of the cell phone customer culture.

A good response should read partially as follows:

Due to ... AT&T's policy is not to allow customers to bill phones to an account. While we hate to lose your business, this is something that can't be changed via this forum.

Am I the only one who values customer service these days?

As a customer, I consider the word "policy" to be an anti-customer word. Any business, I'm not talking about just wireless, when I hear the word policy, I feel the business is against what I want, the type of service. So in response if I don't like they're "policy" I'll say well MY policy, me as in the customer, is give me my money back and I'll go somewhere that I don't feel they're policies are against the customer!

I just really hate that word.

If policy is the reason, there's nothing else that can be cited. While it's anti customer, it's better than shouting at the customer and telling them how stupid they are on a public forum.

Business practice is more of a PC word when talking to a customer... its less harsh but still the same. Cant be billed to mobile anymore just an FYI because of the higher end devices the company is selling. There is a higher fraud risk. There are certain types of accounts that can have a BTM but its a certain credit class and only if they are adding a line of service. Upgrades have to be billed to Credit Card. There have been some exceptions but those escalated up the chain to the regions president for approval and cant be done that day.

From what I understand that is to verify identity to prevent fraud. Nothing is actually charged to the card unless there is a cost for the phone.

And only reason Verizon has Friends & Family is because they bought Alltel and rebranded MyCircle as Friends & Family.

And the only reason companies like T-Mobile & Alltell had to have those promotions in the first place is because everyone else (AT&T, Verizon, Spring) was coming out with free mobile-to-mobile but neither of those networks (T-Mobile or Alltell) were extensive enough for them to have significant m2m calling communities....they had to branch outside their own networks.

Amazing how the wireless industry has adapted and changed over the years.

The day is coming when all carriers will have to offer unlimited voice for $50.