Cancelling Service & Disputing Termination Fee
Hello,
Effective Aug 2, I am cancelling two lines of service with AT&T and moving them to Verizon because of the horrible reception and lack of customer service both in store and on the phone. When I originally signed my contract, I agreed to a number of terms, including a process in which to deal with any problems I might occur. A couple month's ago, AT&T made a physical change to that process and sent out a little booklet with the new terms. I tried calling in and telling them I didn't agree with this, but nobody knew how you could not agree. Now I'm ready to cancel and AT&T will not remove the termination fees because they say it isn't a physical change, and if I dispute it I must go through the new arbitration system which requires a ...
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Effective Aug 2, I am cancelling two lines of service with AT&T and moving them to Verizon because of the horrible reception and lack of customer service both in store and on the phone. When I originally signed my contract, I agreed to a number of terms, including a process in which to deal with any problems I might occur. A couple month's ago, AT&T made a physical change to that process and sent out a little booklet with the new terms. I tried calling in and telling them I didn't agree with this, but nobody knew how you could not agree. Now I'm ready to cancel and AT&T will not remove the termination fees because they say it isn't a physical change, and if I dispute it I must go through the new arbitration system which requires a ...
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You must be talking about this. See if this helps below. 😁
http://www.phonenews.com/att-sends-material-change-d ... »
http://www.phonenews.com/att-sends-material-change-d ... »
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Kinda, sounds just like my issue. But that article doesn't really give me any answers except that they'll send the collecters after me if I don't pay up!
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Although you did sign a contract and they changed the terms of the arbitration; You also signed a contract which states the following:
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AT&T T&Cs said:...
We may change any terms, conditions, rates, fees, expenses, or charges regarding your service at any time. We will provide you with notice of such changes (other than changes to governmental fees, proportional charges for governmental mandates, roaming rates or administrative charges) either in your monthly bill or separately. You understand and agree that State and Federal Universal Service Fees and other governmentally imposed fees, whether or not assessed directly upon you, may be increased based upon the government's or our calculations. IF WE INCREASE THE PRICE OF A
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Hombre07 said:
Although you did sign a contract and they changed the terms of the arbitration; You also signed a contract which states the following:
Here's the other problem. You are canceling because:
If you really had a problem with the arbitration clause you should have called that day you received it and maybe they would have worked with you. However since you are complaining about the lack of reception and customer service you should have canceled within your first thirty days.
You are better off just paying the ETF than trying to fight this and paying arbitration costs. You signed a legally binding contract that obviously states you are currently in the wrong.
True, but I did call the day ...
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Usually when making an argument you don't want to use the term "I believe"
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I also got a booklet in the mail about T&Cs changing. It had a phone number. And you only called a few times? And gave up until three months later? It couldn't have bothered you that much.
I realize you were three months in when you received it, that's why I said if you are unhappy with your coverage you should have utilized the buyers remorse in the beginning.
No matter what impression you are under the T&Cs clearly state, dumbed down of course, "we can change whatever we want whenever we want and the only way we let you out is if we take your $39.99 rate plan and force you to pay $49.99" which they still wouldn't do, they would grandfather it. It doesn't matter if it makes you mad or gives you butterflies. You agreed to it.
As ...
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I realize you were three months in when you received it, that's why I said if you are unhappy with your coverage you should have utilized the buyers remorse in the beginning.
No matter what impression you are under the T&Cs clearly state, dumbed down of course, "we can change whatever we want whenever we want and the only way we let you out is if we take your $39.99 rate plan and force you to pay $49.99" which they still wouldn't do, they would grandfather it. It doesn't matter if it makes you mad or gives you butterflies. You agreed to it.
As ...
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Well it's hard to find time to call in all the time, the wait times are long, and usually you have to be transfered several times. I still stand behind my argument. I'm not sure why you put the thing about Verizon in there? I never said I was getting service there. It's not an issue of not having the money to pay it, it's an issue that I don't feel I should have to. In the end, after enough arguing they will waive it, I am in that process now, and have already gotten half of it waived. Thanks for your time, I can't say for your help. You must be customer service agents, and if so, please advise your supervisors, that in the end the customer is always right, regardless of policy. It should be your only policy, and it's the one that has always...
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No? None of your business in the first place? That doesn't say i'm hooking up service, or anything like that. It means i'm looking around at other carriers seeing how much my discount will be and doing price comparisons.
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I can give you a quote on the discount on Monday, I'll reply to your verizon thread.
I also happen to be educated on the whole arbitration clause deal because close relatives have AT&T. The way I understand it, before the little pamplets were sent out with the new ways to deal with problems, there was a different way to do it (thats a duh). I agree with you in some ways, but not in others. When my relatives first got their pamplets, they didn't agree with it either, so I tried calling in for them and they tried theirselves, but no one was educated on it and they didn't know what to do. It was a dead end, and that wasn't right. At which point if you disputed it, you had to use the new process, which was the very process that you were tryin...
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I also happen to be educated on the whole arbitration clause deal because close relatives have AT&T. The way I understand it, before the little pamplets were sent out with the new ways to deal with problems, there was a different way to do it (thats a duh). I agree with you in some ways, but not in others. When my relatives first got their pamplets, they didn't agree with it either, so I tried calling in for them and they tried theirselves, but no one was educated on it and they didn't know what to do. It was a dead end, and that wasn't right. At which point if you disputed it, you had to use the new process, which was the very process that you were tryin...
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You did the right thing. You remained on the line and called in and didnt back down because of the "LONG" wait times. I bet you even followed the automated system to get routed to the right people and didnt just keep hitting zero either.
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Haha yes I did, only because I didn't know you could do that. I'm pretty sure at Verizon you can't just hit zero.
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You told us in your first post you are going to Verizon. Why put up the hassle? I could put the same argument against any carrier. Verizon was just the one you said you were switching to. If you dont believe me go look, it's your words.
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You are fighting a losing battle. A previous poster outlined your timeline which pretty much will be used against you from AT&T as well. The facts YOU have posted are not in your favor.
And if you don't want something to be our business don't post the question asking for answers.
And if you don't want something to be our business don't post the question asking for answers.
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The wait times have not been that bad lately; maybe in the last week with updates but the access level has been between 3-5 minutes to get to an agent TOPS. So you cant sit on hold because your time is so precious but you are so upset about an arbitration clause? I think you just dont fulfill your obligations and want to get a freebie.
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You can't call in but you can talk to people online about it, people who actually can't waive your fee. Either way, great excuse. 🙄
By now I thought you should realize not to take me as an idiot. Your top post says you are taking your lines to Verizon.
So you basically whined and moaned at customer service agents to get what you wanted eh? Didn't want to go through the arbitration process? I hope you get Verizon and have to cancel with them, and just like I've informed you, they have the same arbitration policy, you used it as an excuse, theirs has been in place much longer than ou...
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By now I thought you should realize not to take me as an idiot. Your top post says you are taking your lines to Verizon.
ChieflandFL said:
Effective Aug 2, I am cancelling two lines of service with AT&T and moving them to Verizon
So you basically whined and moaned at customer service agents to get what you wanted eh? Didn't want to go through the arbitration process? I hope you get Verizon and have to cancel with them, and just like I've informed you, they have the same arbitration policy, you used it as an excuse, theirs has been in place much longer than ou...
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You know, your right and I'm wrong, but in the end I still get it waived. Welcome to America.
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God! ChiedlandFL read you fricken T&C or just get Boost, Metro or Cricket since you dont seem to care at all.
You know that little thing with a screen, speaker and all the numbers, is one of the most complicated bit of elctroinics most people carry in there pocket.
Your normal run of the mill crap free phone from any carrier costs about 200.00 bucks. The company pays most of the cost of the phone when you sign a contract. So dont get all high and mighty just becouse you dont like X or X part of said signed agrement.
Im glad dont have to put up with this Sh*! with Vodafone custys. The American cell companies need to start prorateing the EFTs. Thats what most of the UK cell companies do.
But even with a prorated EFT you would st...
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You know that little thing with a screen, speaker and all the numbers, is one of the most complicated bit of elctroinics most people carry in there pocket.
Your normal run of the mill crap free phone from any carrier costs about 200.00 bucks. The company pays most of the cost of the phone when you sign a contract. So dont get all high and mighty just becouse you dont like X or X part of said signed agrement.
Im glad dont have to put up with this Sh*! with Vodafone custys. The American cell companies need to start prorateing the EFTs. Thats what most of the UK cell companies do.
But even with a prorated EFT you would st...
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Still only been in for three months. I hope they send him to collections for all $160 of it.
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So let me get this straight - you read the terms and conditions, and they say nothing that would lead you to believe that this change entitles you to be able to cancel without penalty, yet you feel you should be able to do this because you're "under the impression that the carriers agreed to something"? Yet this "something" isn't in writing, and is not what you signed or agreed to when starting service....... wow
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After re-reading all of this, I'm under the impression that your just stupid. I really hope AT&T stands by their policy and forces you to pay the ETF.
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I hope we do and hope he doesnt get an outsourced "resolution specialist" that just waives it.
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Haha! I am a resolution specialist at an outsourced call center. I assure no one here in this call center would do it. 🤣
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Khrispii, you're on the save team? lol.
I'm a QAS at an outsourced BEUC center.
I'm a QAS at an outsourced BEUC center.
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No I'm not on the save team. I would love to be on the save team. Though I think I would cancel more people than save them. lol
I'm an escalations agent at an outsourced call center for BEUC. I'm the one people hate to get when they ask for a manager because I generally won't budge for anything.
I'm an escalations agent at an outsourced call center for BEUC. I'm the one people hate to get when they ask for a manager because I generally won't budge for anything.
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