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Ouch, Apple-AT&T: Hints of Strain

andy2373

Jun 13, 2009, 2:57 AM

The largest, for many, is the faulty reliability of AT&T's network. Owners of iPhones are quick to complain about dropped calls, poor call quality, and slow performance of the data network. Many I know carry a second phone primarily for voice calls, and more often than not that voice phone runs on the network of Verizon Wireless, which is owned by Verizon Communications (VZ) and Vodafone (VOD).


http://www.businessweek.com/technology/content/jun20 ... »


I would not want to have been an AT&T employee at Apple's Worldwide Developers Conference. There were at least three moments when comments by Apple (AAPL) executives betrayed thinly veiled criticism of the phone company, leavi
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the_eraser

Jun 13, 2009, 4:47 PM
I wonder if Apple will blame AT&T for the lack of COPY and PASTE!
I think that after reading this I hate Apple more than yesterday. Their arrogance is only comparable to that of Verizon. Maybe they shoud both really venture and offer the iPhone. Up until now I thought AT&T had nothing to do with MMS capabilities. Tethering yes, because that's a plan that needs to be created on AT&Ts side. But MMS? WTF? that's embedded on the phone software.
Can someone explain this to me?
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Menno

Jun 13, 2009, 5:51 PM
A carrier has to approve of official software updates.

So if ATT doesn't OK the new MMS technology at launch, their version of the Iphone software will not include the ability until a later date.

It's sort of how RIM and others can release versions of their Operating system (leaked on crackberry), but the "offical software" not change. This happened with the Storm for verizon. Several updates went through for other carriers, but the first official update for the storm (since .75)

Carriers can hold back features. Yes, the lack of MMS from launch was most likely apples, fault, but the delay now is at least partially because of ATT.
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manderson2228

Jun 17, 2009, 10:52 AM
Right, because the lack of copy and paste is what causes slow network browsing, dropped calls, poor network quality, and high plan prices.

tether should be included in my UNLIMITED data plan. They will try to charge more.

MMS is available as of today, but ATT's network doesn't support it.
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Tomdg07

Jun 17, 2009, 12:36 PM
as far as mms on iphones swirly app and a messaging plan that includes mms you can send/rec pics on the iphone. so that means with correct different software and the same old mms profiles that all other att users have you can mms on iphone. as far as why cant att yet support this, who knows probably not anybody that sits around on phone scoop half there shift, its probably just some kind of paper work/contract mess I'm sure neither att or apple would piss of this many people intentionally.
-bottom line just about every other att device offers support support mms and with diff software downloaded to iphone it can as well
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MrGoofball

Jun 17, 2009, 6:00 PM
Well this is just my guess but. . .
The iphone 3g has put severe strain on att's network as it is with the average data usage of an iphone user being 4-5 times that of an average smartphone user so they may just be not allowing it until they shore up the network so a cubic sh!tton of iphone users sending mms and/or tethering the stupid things to laptops don't break an already overstressed network.
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andy2373

Jun 18, 2009, 1:59 AM

The Web site Boy Genius Report referenced an anonymous source who said that AT&T must manually remove all the "Opt Out MMS codes" on each iPhone account to activate MMS. I'm not sure how true this is, since 29 other operators around the world are planning to have the MMS capability ready when the software launches.

http://news.cnet.com/8301-13579_3-10260012-37.html?t ... »
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the_att_insider

Jun 18, 2009, 10:22 AM
This is entirely true.

During the activation process for the iPhone, our billing system automatically puts the "MMS Opt Out" code on the account. It was designed to ensure that all customers got the message with the website and code for viewing MMS on the iPhone. It takes some time to sweep the billing system and remove those features, adjust the messaging package to include MMS and fix the commission codes so all the sales reps don't get huge charge backs...
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Anxiovert

Jun 13, 2009, 9:12 PM
That's a lot of people dying to get "on this crappy" network of ours. I thought you had at&t? What happened? Did you drop a call and now feel the need to come here and talk s#!t? If not happy, get out. There are many trolls in the att forum already. What a follower...
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maverick96

Jun 13, 2009, 9:40 PM
Anxiovert said:
That's a lot of people dying to get "on this crappy" network of ours. I thought you had at&t? What happened? Did you drop a call and now feel the need to come here and talk s#!t? If not happy, get out. There are many trolls in the att forum already. What a follower...



NO a lot of people are dying to get the iPhone its just unfortunate its attached to such a CRAP network!!! Hopefully in the next year or so this will change then we will see how many people are lining up for ATT's pathetic, spotty, half-assed network... 🤣 🤣 🤣 (You have just been OWNED, now get over it...)
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crackberry

Jun 13, 2009, 10:38 PM
maverick96 said:


NO a lot of people are dying to get the iPhone its just unfortunate its attached to such a CRAP network!!! Hopefully in the next year or so this will change then we will see how many people are lining up for ATT's pathetic, spotty, half-assed network... 🤣 🤣 🤣 (You have just been OWNED, now get over it...)

i'm not going to say anything because even though i would have a lot of information to share on this subject i won't because i'll get yelled at by Ass Dribble.
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maverick96

Jun 13, 2009, 11:24 PM
crackberry said:


i'm not going to say anything because even though i would have a lot of information to share on this subject i won't because i'll get yelled at by Ass Dribble.



LOL...Who is ass dribble?
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maverick96

Jun 13, 2009, 11:58 PM
crackberry said:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »


Got it...Well its hard to argue the truth, only thing they can do is spew personal insults which still doesnt change the facts.. Its quite funny actually...
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caesar6591

Jun 14, 2009, 8:58 AM
AT&T's network is not that bad as everyone claims it to be. The iPhone does get a lot of dropped calls. However, before I had this phone, my service was great (Detroit, MI/Tampa, FL). It honestly depends on where you live and what phone you are using. All my previous phones on AT&T (Motorola V3i, L7, V3, K1, SE W580i, Blackberry Pearl) worked great with data and voice. Like I said, don't go bashing each carrier. Yeah, AT&T has its problems, but so does every other cell phone company. If the iPhone doesn't work for all these people, then they should grow some balls and get a phone that works instead of trying to show off to the world that they too have an iPhone.
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maverick96

Jun 14, 2009, 9:11 AM
caesar6591 said:
AT&T's network is not that bad as everyone claims it to be. The iPhone does get a lot of dropped calls. However, before I had this phone, my service was great (Detroit, MI/Tampa, FL). It honestly depends on where you live and what phone you are using. All my previous phones on AT&T (Motorola V3i, L7, V3, K1, SE W580i, Blackberry Pearl) worked great with data and voice. Like I said, don't go bashing each carrier. Yeah, AT&T has its problems, but so does every other cell phone company. If the iPhone doesn't work for all these people, then they should grow some balls and get a phone that works instead of trying to show off to the world that they too have an iPhone.



I agree but there are a l...
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Sigma1570

Jun 14, 2009, 9:20 AM
And odds are apple won't be able to design it to get very good service there either. I never drop calls with my blackberry it is fantastic on at&t's network. 3g is overrated anyways. EDGE runs fine on my 8900 and it doesn't kill my battery like 3g networks do. all you haters can suck a bad of dicks.
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maverick96

Jun 14, 2009, 9:45 AM
Sigma1570 said:
And odds are apple won't be able to design it to get very good service there either. I never drop calls with my blackberry it is fantastic on at&t's network. 3g is overrated anyways. EDGE runs fine on my 8900 and it doesn't kill my battery like 3g networks do. all you haters can suck a bad of dicks.



🙄 🙄 🙄

Yeah the design is at fault for a POOR network...typical ignorant denial...
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Anxiovert

Jun 14, 2009, 10:06 AM
Didn't this iphone have weak 3G chips in them? They tried fixing it with a software upgrade in Aug or Sep after all the complaint ALL over the WORLD about DROPPED calls? How quickly that was forgotten eh? How easy is to blame AT&T eh?
Dropped call happen, but when you hear your friends saying how the never dropped as many calls as on the iphone, that makes go Hmmmm. Even after the"software upgrade". My friend states that his iphone can be sitting side by side on a table and his wife's BJ2 will have more bars...
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Sigma1570

Jun 14, 2009, 8:02 PM
No, its called selling at&t for 6 years and knowing the difference between a device having poor service and network issues. Isn't it also ignorant to assume that apple is infallible and the blame falls solely on at&t? Now granted at&t's 3g network isn't built out like its 2g network but to put all the blame on at&t isn't fair when someone with a nokia e71x can go through the same area and not drop the call the 3g iphone keeps dropping.
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Anxiovert

Jun 14, 2009, 9:54 AM
All those phones you mentioned above are GSM phones, I had great service on GSM, but when I switched to 3G I started dropping calls. (Not every single call. Not 10 times on a 8 minute call. All my calls g thru, I've never gotten a busy network) like other people in here make it oout to be. Some plp drop one call, and they come in here and make that 20 calls in a 2 minute call. That's just ridiculous. I mean, you can tell they're exagerating.
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the_att_insider

Jun 15, 2009, 1:11 PM
As a 10yr employee of AT&T/Cingular/CellularONE, I have seen all the major changes we've been thru and I have a few statements to make in regards to all the hate.

Network:

Everyone has network issues. EVERYONE. In my area, AT&T is easily the strongest overall provider. Verizon runs a close second. When it comes to 3G coverage, Verizon and Sprint will certainly have larger coverage, but AT&T will always be faster, it's the nature of the technology. AT&T's 3G service requires *additional* radio equipment on each tower, unlike Verizon, hence the slower roll out. When you are shelling out $750k per tower to add 3G, and we have 44k towers in the US(more that any other carrier), $33 billion dollars for full deployment is a huge chunk of chan...
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VZW611LA

Jun 15, 2009, 1:16 PM
the_att_insider said:
we have 44k towers in the US(more that any other carrier)


Wrong. Verizon does. Remember we own the majorty Alltel now.
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the_att_insider

Jun 15, 2009, 1:45 PM
True to nature, a Verizon Troll ignores everything but the one thing he can argue...
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andy2373

Jun 15, 2009, 1:43 PM

and we have 44k towers in the US(more that any other carrier),

With the bad press ATT has been getting lately I wouldn't brag about that.
Because a statement like that obviously leads to one like "44k towers and my service still sucks!"
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the_att_insider

Jun 15, 2009, 1:50 PM
Did you even read the rest of my post? why do you pro-Verizon guys always pick out the one thing that seems easiest to attack?
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maverick96

Jun 15, 2009, 1:56 PM
the_att_insider said:
Did you even read the rest of my post? why do you pro-Verizon guys always pick out the one thing that seems easiest to attack?



Well considering COVERAGE and SERVICE are the heart and soul of every wireless provider and since you say ATT has the most towers yet they still ALWAYS rank lower than Verizon in service I would say its a MAJOR thing to attack now wouldnt you?
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the_att_insider

Jun 15, 2009, 2:01 PM
The entire statement, IN CONTEXT, is regarding the iPhone...

I have the E71x, and I never have issues with coverage. I regularly have better service than my family members that have Verizon. Coverage is relative to area and handset...ie: the iPhone is an average performing handset and AT&T's network is not solely to blame for all the complaining...
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bwag717

Jun 15, 2009, 2:11 PM
In my area ATT outperforms Verizon only because it was a native ATT Wireless area so it was easier for them to hve the towers already there. By the way didn't ATT just buy a bunch of towers from Verizon because of the Alltel merger? I'm not knocking Verizon because I know that they work hard on their network, but I just prefer ATT's service. If you want to bash Verizon ask them why they haven't built out DSL like ATT/SBC has.
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VZW611LA

Jun 15, 2009, 2:16 PM
They have, its called Fios. But its a LOTTTT of money to do. And they have service in CA and the northeast. The just sold some of there wireline network in the misdwest and west to some other company so they can spend more time on the Wireless network and the 4G network.
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bwag717

Jun 15, 2009, 2:32 PM
I guess then I can never have good internet in my area. I've never trusted VZ due to things that have happened to me personally and to my friends. I never knock their network which is almost identical to ATT's despite what is said. I'm not convinced that they are going to have a easy time transfering over to LTE tech when it's time. I remember when ATT wireless went from TDMA to GSM is was a nightmare, cause customers didn't understand why they had to change to get good service.
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the_att_insider

Jun 17, 2009, 10:35 AM
FIOS is fiber optic TV/Internet...not DSL

Comparing apples to apples:

Uverse, AT&T's fiber optic TV/Internet service, is considerably more developed than Verizon's FIOS service.

When it comes to DSL, Verizon is under developed and WAY overpriced compared to AT&T.
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bwag717

Jun 17, 2009, 12:06 PM
My complaint is that it is not available in my area and ATT wireline is not allowed in PA (at least that's what I heard). No option other than CommunistCast.
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Menno

Jun 17, 2009, 5:45 PM
at least you have communistcast.. we have a local cable company... pricing is the same for worse service/stability.
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Azeron

Jun 15, 2009, 7:54 PM
"I personly feel that the comments made during the WWDC were unprofessional, disrespectful, and showed just how arrogant Apple really is. Most complaints with *their* equipment stem from their refusal to address simple and standard features of any phone of it's caliber: MMS, cut/paste, stereo Bluetooth, voice command, etc. Comparisons show that the iPhone is an average signal performing handset, but is out performed by many handsets of it's caliber: Bold, Tilt, BB 8900, Curve, etc. If AT&T had at any point made comments about the failings of the iPhone as a device, Apple would have had an army of lawyers & bloggers tearing them to pieces within minutes. Apple should rethink it's trash talk considering the kickbacks they gain from all the Dat...
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the_att_insider

Jun 17, 2009, 10:43 AM
Hmm...

Verizon said no because they are just as controlling as Apple...locking out Bluetooth FTP to force people to use your data network? that's just crap...

That section of my dissertation was meant to show how Apple should be more open to feedback from AT&T & the users of their equipment.

How hard would it be to put a better performing radio in the handset?

Apple is losing market share to PCs and other MP3 players...yet their revenue is up...thanks to AT&T and the iPhone.
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andy2373

Jun 17, 2009, 12:26 PM

AT&T network not ready yet for all Apple iPhone 3G S functions
Posted 14h 25m ago | Comments 82 | Recommend 33 E-mail | Save | Print | Reprints & Permissions |

Enlarge By Paul Sakuma, AP file

A customer uses an iPhone at an Apple store in Palo Alto, Calif., in October 2008.

Read more on T at

Yahoo! Buzz Digg Newsvine Reddit FacebookWhat's this?By Leslie Cauley, USA TODAY
NEW YORK — AT&T's wireless network is having a hard time keeping up with the Apple iPhone, a top wireless analyst says.
That's the reason AT&T (T) isn't offering multimedia messaging and "tethering" options for the new $199 iPhone 3G S — lack of network juice, says Roger Entner, head of telecom resea
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CellularFanattic1

Jun 19, 2009, 3:59 PM
Interesting cause I have AT&T( nokia 6650 and Bold) and have no dropped calls at all EVER! its also very surpising how every IPHONE user gets dropped calls all the time. Kinda makes ya think that maybe its the fact that the IPHONE is a POS not the AT&T network that sucks so bad.
I mean really come on the first iphone sucked, the 3g had double the problems when it came out and now the new 3gs is out and still issues with it already and it just came out today!!!!!!! That alone has to tell you something about the product that apple is making. So before you start saying that is the network that makes the IPhone suck, think about how many people have problems with service that have the iphone compared to people who bought phones that work, that...
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Burger Time

Jun 19, 2009, 4:08 PM
CellularFanattic1 said:
Interesting cause I have AT&T( nokia 6650 and Bold) and have no dropped calls at all EVER! its also very surpising how every IPHONE user gets dropped calls all the time. Kinda makes ya think that maybe its the fact that the IPHONE is a POS not the AT&T network that sucks so bad.
I mean really come on the first iphone sucked, the 3g had double the problems when it came out and now the new 3gs is out and still issues with it already and it just came out today!!!!!!! That alone has to tell you something about the product that apple is making. So before you start saying that is the network that makes the IPhone suck, think about how many people have problems with service that have the iphone compared
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CellularFanattic1

Jun 19, 2009, 4:16 PM
Maybe your area is just not well covered and its not the network its self.

Everyone is so quick to blame everything on the network. Maybe you just dont have strong towers in your area maybe your device is defaulty. You gotta look at every angle first and not go straight to the top.

Think about it!!
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