Forcing Customer's to Migrate to Cingular
"I was talking to a Cingular rep (in a mall at a kiosk) and she had some disturbing news for us AT&T customers....and it may be that she is just a rumor monger..but...she said that AT&T customers will be forced to migrate to a Cingular plan starting in April 2005...I mentioned to her that I had a two year contract with AT&T until July 2006 and that I was not going to migrate until then and only if I had to....she said Cingular can get around the contract by waiving the $175 cancellation fee and enrolling me in a Cingular plan of my choice..."
according to this :
"AT&T, AT&T Wirelessβs former parent, retains rights to the AT&T Wireless brand name as part of 2001βs spin-off agreement. They announce plans to launch a new wireless service under the AT&T Wireless brand name after Cingular completes its acquisition."
As far as forced migrations, I don't think they'll have to with GSM customers, but I have heard that TDMA customers will be forced to choose new plans.
The only time you ever see forced plan migrations are when companys are trying to get rid of old grandfathered plans that are costing them too much money. Qwest Wireless did it in the Phoenix market last year and lost a lot of customers. It's too risky a thing, I don't think Cing will push it unless they're losing money, which they aren't.
thejason said:
As far as I've heard from my reps, ATTWS has to be completely dead by the six month mark. That doesn't necessarily mean the plans have to be gone, just the association with the old ATTWS.
As far as forced migrations, I don't think they'll have to with GSM customers, but I have heard that TDMA customers will be forced to choose new plans.
The only time you ever see forced plan migrations are when companys are trying to get rid of old grandfathered plans that are costing them too much money. Qwest Wireless did it in the Phoenix market last year and lost a lot of customers. It's too risky a thing, I don't think Cing will push it unless they're losing money, which they aren't.
That so...
(continues)
Shayby said:...thejason said:
As far as I've heard from my reps, ATTWS has to be completely dead by the six month mark. That doesn't necessarily mean the plans have to be gone, just the association with the old ATTWS.
As far as forced migrations, I don't think they'll have to with GSM customers, but I have heard that TDMA customers will be forced to choose new plans.
The only time you ever see forced plan migrations are when companys are trying to get rid of old grandfathered plans that are costing them too much money. Qwest Wireless did it in the Phoenix market last year and lost a lot of customers. It's too risky a thing, I don't think Cing will push it unless they're losing money, which they
(continues)
Don't know if it adds more validity to your rumor or not. Just thought I would chime in.
http://sonyericsson.letstalk.com/product/promo.htm?d ... »
http://sonyericsson.letstalk.com/product/promo.htm?d ... » ...
GeeGee said:
AT&T IS STILL SIGNING NEW... BUSINESS. I know this for FACT! I just got a new phone with a new contract w/ AT&T .... TODAY with a 2 Year contract.
http://sonyericsson.letstalk.com/product/promo.htm?d ... » ...
I used your link, 10 zip code i put in gave me a cingular plan and phone, the ONLY WAY you got a att plan and phone, would if you live in a divested market, and i tried and that brought a att plan, so you go ahead, just be aware you're getting transferred to another carrier within next30-60 days.
I just thought someone might want to know that there is still equipment out there for AT&T, directly through the manufactor.
Still-Learning said:
So just pay the ETF and you can keep the phone?? Sounds like a semi inexpensive way to get a high dollar phone. Or am I misunderstanding something.
It's not, see we can legally charge the ETF, but we do chargeback the phone, so for the P710a
the regular price no comitment is only $449.99,so when he cancels it'll won't be ETF'd, but he will get chargedback so he pays only $449.99 for ther phone, and then he pays another company to unlock it,plus sincehe got the service the $36.00 start of service fees.
so he's gonna pay round little over $500.00 for it all when its said and done! and besrt part since he's keeping his ATT service, thats why they are doing it in the first place, th...
(continues)
1)If you interupt service within first 180 days for any reason, you pay that dealer $300.00 per line(no exceptions).
2)To return you must contact them and you are charged for the return mailer out of your pocket.
3)If you decide to return it, you must pay a restocking fee, of $50.00 per phone.
They are brutal, but thats what happens sometimes through indirect dealers.Sorry!
that by not returning it they charge you back for full price of the phone, as the discount is only if you keep the service too, so let's talk.com , loses their commision on that sale so to reoup their loss, they charge you a restocking $50.00 for not returing it, and since you cancel it they chargeback to you on yourcredit card,since you needed to provide that to get the phone, the difference for the phone, which is another $100.00 so by you doing tha...
(continues)
http://www.letstalk.com/product/promo.htm/mhc=1/depI ... »
Sony Ericsson P910a
Product Price (Retail $669.99) $499.99
$50 instant discount w/$39+ plans! -$50.00
Free Sony Ericsson HBH-600 Bluetooth Headset! $59 FREE
Shipping FREE
Your Final Cost: only $449.99
It also has in the small print, that the customer by not returning the phone if terminated within the first 30 days and is not returned get debited back(chargeback)for the difference of $669.99-449.99=$220.00, thats probably better to cancel after thirty days to pay $175.00 ETF then the $220.00 chargeback.
This is also a link from letstalk.com. they will let you upgrade your current phone and keep your same service they just charge full retail price, this link confirms the phone is billed at $669.99, so by doing it there is to be a chargeback for sure.
coldsteel said:
Um... you DO know that if you cancel, you HAVE TO RETURN the phone, or pay the ETF???
No let him do it, it not an ETF, but its a hell of alot more money then ETF anyway, see the business customers get big discount off of phone, but when they cancel and don't return the phone, the company charges back FULL PRICE OFF THE PHONE, plus he'd have to pay to get it unlocked, cuz it won't get unlocked for him by either cingular or att so he's put even more money, plus he still pays the start of service fee on the new account, he's gonna get it worse then a newbie in prison!!! π π
The customer is technically a Cingular customer, but he has an ATTWS grandfathered plan when he signs up. You just have to inform them that if they ever need to replace a handset, they're most likely going to have to migrate to Cingular.
thejason said:
I'm in Phoenix, we're not a divested market, but up until the 6 month point, ATTWS plans are still available to sign up for. Phone selection is almost non existant at this point (my company stopped receiving new handsets in december).
The customer is technically a Cingular customer, but he has an ATTWS grandfathered plan when he signs up. You just have to inform them that if they ever need to replace a handset, they're most likely going to have to migrate to Cingular.
my philosophy is why sign them up on blue, you are basically screwing the customer over, cuz then they are locked into their plan, they can't change it or get a different plan, so basicaly they get one bite at theapple to ...
(continues)
phoneguy3376 said:
First off, this is total BS. This should be evident by the fact Cingular HAS no ETF of 175.... its either 240 prorated, or its 150. No ATTWS customer will be FORCED to do anything. They will be migrated onto our BILLING SYSTEM, but not a plan unless THEY choose to do so. If they are upgrading, this is a different story, as there is no new ATTWS equipment, so they would naturally have to choose Cingular equipment and plan at that point.
The 175 ETF is what they would be charged for cancelling the attws account because that was our ETF.
phoneguy3376 said:
Cingular administers those contracts now however, and it is my understanding they would pay Cingular's ETF, since technically ATTWS no longer holds them.
Just asked sup it would be the 175 that is the contract they signed and they have to abide by that contract
Darth_Ix said:
it is true that you can migrate to cingular without the ETF. Cingular, however, has no logistical way of forcing customers over without losing a great deal of buisness. For everybody who is in a contract there is a clause therein that says that if any major change is made to your service then the customer has so many days to either take advantage of the change or terminate service with no ETF. It's the FCC's way of making sure that a carrier doesn't just chanege service on a whim. A Forced Migration would constitute a major change in service and all the customers affected would be able to exercise thier rights according to the clause.
Not only that, but be real in business here, they DO ...
(continues)
Some commissioned sales people are a little, shall we say... unscrupulous? True though that they will waive the ETF if you want to migrate over to the Cingular side from the ATTWS side. However, the way I understand it is that they want everyone migrated over w/in the next 2 years. Six months would be nice, but the goal is 2 yrs.
Then again, the girl might be a rumour monger.
ATT_IS_DEAD said:
If they have plans to remove the BLUE customer's from our billing systme/platform at the six month mark (May of 2005) and put all of their information into the Cingular Telegence billing systems than we will not be assisting these Legacy Blue customer's anymore. I really don't think that my center will end up being trained on Cingular's systems and I think that there will eventually be a layoff to our reps. π’ π’ π’
I dont see them moving them all to a new billing system. Especially since that would take some time to do and would cause so many problems. They went about it in the right way by allowing the "migrations" because we arent having to deal with it all at once which wou...
(continues)
Wolfrunner said:
I can't forsee them doing that, it wouldn't make sense business wise. It would be better to try and convice the people to migrate and makethem think it was their decision. π π³
i agree with you, plus let's be real, all large corporations take every bit of revenue into consideration for the projected earnings.ETF's are not all the time, but it is considered a potential stream of revenue.If they force migrated them over, then they would have to remove their contract and waive their ETF's, causing major potential losss of revenue.
Beng realistic, customers are pretty pissed on the blue side right now, with the loss of the roaming agreement that attws with the other carriers, now blue...
(continues)
ATT_IS_DEAD said:
I only am thinking this because customer's are calling in to us and saying that they have received a letter telling them that they have until "X" day to migrate or else.
Well there are 3 types of letters sent out,customers who HAVE to be migrated from attws to suncom/other carriers in the divested markets. customers from those other carriers transferred to cingular, and customers with attws "offered" migration but nothing forced.
Wolfrunner said:
I'm so glad my TL got me trained for Cingular sooner then later, These customer's are so nice and easy to work with. π
I Agree. I like our center was the first to be all Orange from all BLue. π
mamosley said:
we do both in plano, well us older reps any way, the new reps are orange all the way.... suxz for them too 'cause their logins in don't workin all the markets like mine do! π
Lol yea that would suck.
not_in_halifax said:
AT&T is supposed to be in negotiations with Sprint about reselling their services under the brand "AT&T Wireless". You know, sort of like "Virgin Mobile" does. I don't think anything's set in stone at this point though.
That was true, but thats why Cingular Parent company SBC, is buying the ATT -parent company, they want to bury the name if they want, or perhaps relaunch as a releller of cingular service, either way THAT deal AIN'T GONNA HAPPEN WITH SPRINT!!!!