F ATT
I would like to just start by saying i work/worked for att and i am smart enough not to have them. If you suppose ATT you need to reconsider right now. As we speak ATT is laying off employees and getting 3 for 1 when they outsource to the Phillipines. Who by the way are the most annoying people to talk to because they cant even speak english..... If you are supporting att you are against the American economy because they are firing good hardworking employees and hiring a bunch of people that dont even know how to speak our damn language. In my last period here i hope that att and everyone that is ok with this burns! Thanks for helping to slowly destroy the American economy. DIE ATT!
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Unfortunately the #1 one responsibility of a corporation is to increase profitbility for its shareholders. Outsourcing is nothing new so your just going to have to find other work.
Having said that, I do agree with you. As someone who speaks to care and XBM on a regular basis having an additional language barrier would be a pain in the a$$. I know I have talked to some reps in XBM who are in the phillipines and its a real pain when I tell them my name is john smith and they ask me how to spell it.
Having said that, I do agree with you. As someone who speaks to care and XBM on a regular basis having an additional language barrier would be a pain in the a$$. I know I have talked to some reps in XBM who are in the phillipines and its a real pain when I tell them my name is john smith and they ask me how to spell it.
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Actually, the #1 responsibility of a corporation is to ensure long term success while being ethical in it's practices. Part of long term survival is having enough customers able to buy your services, and part of that is not sending all of your profits overseas, thus removing money from your home market.
There are plenty of large companies turning huge profits that don't outsource. You don't have to outsource to survive and thrive. It is a cheap cop-out.
There are plenty of large companies turning huge profits that don't outsource. You don't have to outsource to survive and thrive. It is a cheap cop-out.
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Unfortunately businesses report success in quarterly earnings. So while your definition would be ideal to how ALL corporations are run, it just doesn't happen as often as it should. Profits aren't sent over seas. Profits are distritubted to share holders in the form of stock increases.
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IrishCarBomb said:
Actually, the #1 responsibility of a corporation is to ensure long term success while being ethical in it's practices. Part of long term survival is having enough customers able to buy your services, and part of that is not sending all of your profits overseas, thus removing money from your home market.
DA Komrad!! We must protect the Motherland!!
BTW, how is outsourcing "sending profits overseas"?
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It is sending "profits" overseas through the transfer of labor dollars from US employees to foreign employees. I know, I know, but profit is what you have left after you pay labor. Yes, and I probably should have used better terminology, but it still stands that it by economic definitions, it would be "profits" going overseas here as these people are customer service reps, and not included in the cost of goods sold, rather they are an expense.
http://en.wikipedia.org/wiki/Gross_profit »
As well, Sigma, profits are not paid to stock holders in larger share prices. They are paid in the way of paying each share holder X amount for each stock they hold... as well not all stock certificates are created equal either, but that is getting ove...
(continues)
http://en.wikipedia.org/wiki/Gross_profit »
As well, Sigma, profits are not paid to stock holders in larger share prices. They are paid in the way of paying each share holder X amount for each stock they hold... as well not all stock certificates are created equal either, but that is getting ove...
(continues)
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Why are you lumping outsourcing with overseas outsourcing?
I work as an outsourced customer service rep right here in the United States...
I work as an outsourced customer service rep right here in the United States...
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I know, but the language changed part way into the discussion and I just wanted it clarified at that point too.
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Ok, I can understand that. Outsourcing, in the traditional sense, is a common practice that saves tons of money. It helps small companies big time, both by creating a niche market for them to fulfill, and by allowing them to compete with the big boys even if they can't afford to build and maintain the facilities and services from raw material to final product and support of that product as well.
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Ya I know. If only corporations were fair. But since the people who run them are protected by limited liability clauses they get away with way too much.
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I think it really sucks that we live in a world that companies care more about shareholders than !!!CUSTOMERS!!!
We live in a world we're lawyers, insurance companies, and greedy stockholders rule the world! And customers are nobody.
I'm far, far from old, but I like the way REAL customer service was back in the 20s & 30s, businesses didn't spit the word policy this & policy that, back then the phrase was, "Yes Sir, what can we do for you.", or "How can we make this right"
There used to be a day that customers were King, not stockholders, lawyers, and insurance companies.
Seeing the word "shareholder" in your post really brought out the ranting in me!. . .
We live in a world we're lawyers, insurance companies, and greedy stockholders rule the world! And customers are nobody.
I'm far, far from old, but I like the way REAL customer service was back in the 20s & 30s, businesses didn't spit the word policy this & policy that, back then the phrase was, "Yes Sir, what can we do for you.", or "How can we make this right"
There used to be a day that customers were King, not stockholders, lawyers, and insurance companies.
Seeing the word "shareholder" in your post really brought out the ranting in me!. . .
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If you want to know why companies are willing to deal the expenses of outsourcing overseas (wages are a tiny part of the cost), ask the idiots who run the unions why the insist on pricing their labor out of the market.
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WonkotheSane said:
If you want to know why companies are willing to deal the expenses of outsourcing overseas (wages are a tiny part of the cost), ask the idiots who run the unions why the insist on pricing their labor out of the market.
Not to mention the tax breaks most get for outsourcing.
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AT&T does very little out sourcing and in fact the opposite it true. They are moving thousands of jobs back to the mainland.
Let's talk about USA support and where your dollar actually goes. AT&T is a wholly owned USA company. Every cent you spend with AT&T stays with this 100% owned US company.
VZW and T-mo CANNOT make the same claim as they have oversees ownership.
Let's talk about USA support and where your dollar actually goes. AT&T is a wholly owned USA company. Every cent you spend with AT&T stays with this 100% owned US company.
VZW and T-mo CANNOT make the same claim as they have oversees ownership.
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Thickjake.. seriously, my call center just opened up a new center in the phillipines for AT&T's NBO department. 🙂 They all have degree's and work for a fraction of the cost. Skilled labor, little costs..
Now I'm not even saying that I'm pleased the call center I work for is opening up oversea's centers.. (Just hope we're not next!) they have had centers in canada for awhile, and the US centers are still thriving.
Now I'm not even saying that I'm pleased the call center I work for is opening up oversea's centers.. (Just hope we're not next!) they have had centers in canada for awhile, and the US centers are still thriving.
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In all fairness AT&T is publicly traded and is not 100% US owned. And they do loads of outsourcing, just like every other company in this country.
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Really? They are a public traded company? So does that mean that anyone could buy shares even if they didn't live in the US?
The point is that there is no partnership. The house that Ed build is wholly owned unlike Verizon Wireless and T-Mobile.
and yes - I get it. companies outsource. But AT&T is bringing many jobs that were previously outsourced back to the states.
The point is that there is no partnership. The house that Ed build is wholly owned unlike Verizon Wireless and T-Mobile.
and yes - I get it. companies outsource. But AT&T is bringing many jobs that were previously outsourced back to the states.
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He a@@hole dont tell me im an idiot when i just got displaced from MY JOB. Dont think that you know everything because I actually did work for ATT and i happen to know that they outsource up the a@@. We have call centers in the Phillipines, in Nicaragua, in Canada and even Mexico...... SO I GOT AN IDEA SHUT THE HELL UP AND DONT TALK ABOUT STUFF YOU DONT KNOW. Still say F ATT though!
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My company (Startek) is actually the call center in the phillipines, although I'm not in that center, I'm in a US based center. However, the trainers there at the moment, are from our call center. 🙂
(Our call center is named StarTek)
(Our call center is named StarTek)
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