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ROLLOVER MINUTES

johnny_one_rate

Feb 6, 2009, 8:39 AM
I have 4,103 Rollover Minutes with 434 of those minutes expiring on 2/14/2009. If I were to use all 4,103 Rollover minutes, would my unused minutes continue to rollover ??

I have been on a Family Plan 550 since March 2006.
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BeachSlapped

Feb 6, 2009, 11:21 AM
Is this a trick question? I guess I'm not understanding. If you use ALL your mins, then there's no more. You'll start over again.
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Fleance2k5

Feb 6, 2009, 5:53 PM
sounds like to me this is a good reason to why roll over minutes are stupid. 4000? what a joke... and if those commercials that ATT runs (OMG they don't expire) joke? why would your roll over mins expire? Must be another lie. Kinda like the one the sales rep on the phone told me i had UNLIMITED text messaging UP to 300.... Are you serious?
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attcares

Feb 7, 2009, 11:17 AM
Well if you actually paid attention to the commercials, you would see that "rollover minutes expire after the 12th billing cycle". Just shows that some consumers don't pay attention to much on commercials, like when you see you can send a text to 525252 and get your love prediction, and on the screen it says you are agreeing to 9.99 per month..and still the call comes in saying "I didn't know" and I get to refund it.
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Anxiovert

Feb 7, 2009, 11:10 PM
You're right! It's stupid to just rollover unused mins. It's MUCH better/"smarter" to switch to X carrier, still pay $59.99 (the industry's lowest FT plan price) and lose the mins. Yep! Where do I have to sign to switch? Because I want to switch right away!
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attcares

Feb 7, 2009, 11:16 PM
Ya know, I have always wanted to say it, but I can never say it directly to a customer but..."We are the only ones with rollover minutes, we can make up whatever rules we want!!!!!"
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tylerrocks09

Feb 9, 2009, 9:06 PM
No, Verizon allows you to buy more mins and add them to your plan, and if you don't use them all up, they will go to your next months plan.

So you have 500 mins a month, you add 300 because your low, but you only use 150, the other 150 will go to your next months bill.

We do it all the time if we need it. We still have 87 left over from 2 months ago.

The only thing that doesnt roll over is your monthly mins.
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Anxiovert

Feb 9, 2009, 10:11 PM
Even though I'm not suprised at Vz nickel and dime tactics, I'm curious to know how much they charge you to buy those 300 mins. It's been established for years that if you're with Vz, you pay more.
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Menno

Feb 10, 2009, 1:41 PM
It's either pay more for the minutes, or pay $20 more to double their minutes per month.

If their plan is 700 minutes and they are using 750 a month on average, it would make sense for them to purchase minutes instead of increase their plan. Rollover would be of no benefit to them either. Would you prefer we tell customers to go to a higher plan or pay overages?

I fail to see how offering customers multiple ways to cover their overages is Nickel and Diming them.
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texaswireless

Feb 10, 2009, 1:48 PM
So what is the cost of those extra minutes?
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Menno

Feb 10, 2009, 1:50 PM
I actually don't know. I don't work at a corporate store so I can't apply them. Stuff like that goes through customer service/retention.
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texaswireless

Feb 10, 2009, 1:52 PM
Why don't you know? How do you know it is a better deal? What if the 300 minutes is $10? How is that a better deal? You also have to remember to buy them BEFORE you go over your minutes correct? How many customers ACTUALLY know they are about to go over their minutes.
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Menno

Feb 10, 2009, 3:38 PM
The reason I dont know is because I cannot apply the credits and cannot sell them. Why should I know everything about a service I cannot offer?

300 for 10.. lets see if you are going 50 over a month that is 6 months of coverage for 10 dollars. the next price plan is 20 a month more, so that is a savings of 20*6=120-10 minute pack is 110 dollars. So yes, if it was 10 a month it would be a Great value. Addons like this are not supposed to be priced to be a great standin for people using a signifigant amount over the allotted allowed. This is why text packages are so much cheaper than the carriers per message rate.


Also, if you are increasing your plan or adding features verizon's pretty good about backdating it, especially if yo...
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texaswireless

Feb 10, 2009, 3:55 PM
If you work for Verizon you should know everything that is available for a customer, especially this. And considering this requires a simple phone call for you to learn your lack of education on the subject is actually quite shocking. This is something that can counter rollover minutes and could lead to more sales.

And as far as being a good deal, it really isnt compared to rollover. You could do one month at the higher rate plan and switch down. $20 gets you 700 minutes and those minutes are basically good for one year. Furthermore once you are on the lower plan any months you are lower than 700 (basic FT plan) you get to put towards that balance as well.
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LicorShot

Feb 10, 2009, 7:20 PM
after reading all that garbage above about purchasing more mins ....

i work for VZW indirect and i think that the person posting above is full of shyt ... i have NEVER heard of that before and if there is a such thing wouldn't there be a huge group of people letting everyone know ....


someone needs to eatierh validate or stfu lol Razz
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Menno

Feb 11, 2009, 9:16 AM
That's because there is no information on eroes about it. But you'll have customers come in that under their promotions they will have listed "300 minutes" or "700 minutes" or something similar. if they already used it up, it would have a start date and an end date. If they still have a balance of them there will just be a start date.

It is something done by Retention (much like loyalty plans) and so thus we cannot really offer it to customers when we are selling the plans because only people in retention can add it. The only reason I know anything about it is I saw a note on a customers account and I asked about it. Much like the consumer loyalty plans (such as the nationwide 550 family plan, or the plans without in calling).

So ...
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texaswireless

Feb 11, 2009, 1:00 PM
Menno said:

How do I deal with rollover?

Me: How many rollover minutes do you have?
Cust: I have like 16,000
Me: So you think you'll be able to use all of those?
Cust: oh... I guess not.

For most customers, it's not something hard to sell against. there are a few people that it works very well for, but they are in the minority of customers who come in here looking for plans.


Probably because all those who use it know the value and never set foot in the store of the competition. And anyone who has 16,000 rollover minutes is on the wrong plan in the first place. There is NO way to have the lowest plan and accumulate that many minutes.


Menno said:
So no, texaswireles
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Menno

Feb 11, 2009, 3:34 PM
Because it isnt something I am supposed to tell customers about.


It is a retention measure, much like loyalty plans (550 family share plans). The only way a customer can get it is if THEY call into retention and complain about their overages.

This is why I dont mention it, don't push it or position it as something against att's rollover.

This is like telling customers if they call and complain about activation fees that retention has the ability to waive them. Is it possible? Yes. Does it mean that I should offer it to every customer who talked about activation fees? No.
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LicorShot

Feb 11, 2009, 5:04 PM
i don't see the big deal .... its a closing tool ....

i have called FOR the customer and requested the 550 family share plan with tons of success in closing a sale and having the customer look at me like a god ...

i must say the way u talk here on the forums shows not only me but the rest of phonescoop that u are not a above and beyond employee ....

i am not saying u have to abuse the system but if 5 lines are bout to walk away from me and i can do something to go the extra mile for them .... they know they can trust me in the future when something else comes up .....
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jrfdsf

Feb 11, 2009, 4:24 PM
Menno said:
That's because there is no information on eroes about it. But you'll have customers come in that under their promotions they will have listed "300 minutes" or "700 minutes" or something similar. if they already used it up, it would have a start date and an end date. If they still have a balance of them there will just be a start date.

It is something done by Retention (much like loyalty plans) and so thus we cannot really offer it to customers when we are selling the plans because only people in retention can add it. The only reason I know anything about it is I saw a note on a customers account and I asked about it. Much like the consumer loyalty plans (such as the nationwide 550 family plan, or the p
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Menno

Feb 11, 2009, 5:07 PM
I am not saying it is a competition to rollover. someone mentioned the plan and people said it didnt exist. I said that information was limited about it because it was a retention plan (much like ATT's 50 anytime minutes a month plan) so I didnt know much about it save it existed. Texas said I should know more about it to offer it to customers, I am responding with why I dont know as much about it as I do with standard plans.

I never said it competed with rollover.
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Joe9969

Feb 11, 2009, 5:58 PM
rollover mins are a complete ripoff. if you have them that means you dont need them and are over paying for your price plan. free incoming calls is the way to go. you cant beat that.
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texaswireless

Feb 11, 2009, 7:45 PM
Ripoff compared to what? Paying for minutes and NOT getting to keep what you don't use? So if a customer is using an average of 600 minutes a month and is on a 700 minutes family plan they are getting ripped because they get to keep some minutes they did not use?

Free cell phone service would be a great way to go. Heck, I would like AT&T or Verizon to pay me to be a customer. That would be cool too. Or I can choose to deal in reality.
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Joe9969

Feb 11, 2009, 8:24 PM
If they rollover once that probably means they will never need more than 600 minutes which makes it a rip off. Nobody said anything about free wireless service where talking about free incoming calls which one specific carrier offers on every single plan they have.
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Hombre07

Feb 11, 2009, 11:40 PM
In order for your argument to be valid there would need to be a minute package available in every minute increment. 1 minute plan, 2, 3, 50, 100, 537, 9374, and so on. If they are using 600, and the next plan above 600 is 700, you get on a 700. There's not a 600 plan available for them to go to in order for it not to be a rip off. As Texas said, use AT&Ts 700 minute plan, keep some build up in case you do go over. Use Verizons 700 minute plan, get billed $.45 per minute if you go over.
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jrfdsf

Feb 12, 2009, 5:16 PM
Joe9969 said:
rollover mins are a complete ripoff. if you have them that means you dont need them and are over paying for your price plan. free incoming calls is the way to go. you cant beat that.

Unfortunately, free incoming is no longer offered by any national wireless carrier.
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Jayshmay

Feb 15, 2009, 2:39 AM
What's an "FT plan"?
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texaswireless

Feb 10, 2009, 1:47 PM
I know, I know, it is hard for a T-Mobile honk to understand any sort of math concepts. It is also hard for T-Mobile honks to understand why anyone would pay more for far superior coverage.

We don't expect you to understand. It isn't in your nature.
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Jayshmay

Feb 15, 2009, 2:36 AM
Any unused rollover minutes that are 12 months old expire.
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CellMaster9000

Feb 6, 2009, 9:39 PM
No beacause how it works is you used your oldest minutes frist then you go down the list for oldest to newest. So for the answer its no, you want lose those 434 minutes if you go over you 550.
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mellowlen62

Feb 7, 2009, 9:43 AM
Anyone with that many rollover minutes is obviously overpaying for their contract. Another "gotcha!" from AT&T.
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Hombre07

Feb 8, 2009, 1:31 AM
How so? He's on the lowest family talk plan available. A lot of you make it out like he's on a 1400 and using 300. He's on the lowest, he's just not using them.
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Fredd

Feb 10, 2009, 3:37 PM
Lowest Family Talk plan is 700 minutes. AT&T does allow you to change your voice plan without changing the agreement (contract is for the existence of the line, not the plan).
If you find you are not adequately using your minutes, drop your plan one level (but do be warned that rollover bank will cap at the minutes in the plan you drop to - eg, if you have a 1000 rollover balance and drop to 700, your balance will cap at 700). Use the system wisely, and rollover can be a benefit.
long
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Hombre07

Feb 10, 2009, 6:31 PM
Lowest FT is the unadvertised but widely available 550.
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texaswireless

Feb 10, 2009, 1:50 PM
Really? To which plan would you suggest he switch to save money? Please enlighten us if it is so obvious.
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drantin

Feb 11, 2009, 8:22 PM
While not a plan, with that many rollover minutes due to such sporadic use of the phone, he might do well to at least look at available prepaid options.
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attcares

Feb 7, 2009, 11:19 AM
If you used all 4103 you would have used all of your regular 550 for that cycle, so not at that time, but then the next cycle when you didn't use all 550, YES they would continue to rollover. You have to use your regular minutes BEFORE your rollover minutes would kick in. Please let us know if you can use all that b/c it is 68 hours for just your rollover minutes.
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LicorShot

Feb 7, 2009, 5:01 PM
i got enough skanks in my phone right now i could prolly use that up in about 5 days of constant calling
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